The complaint has been investigated and
resolved to the customer's satisfactionResolved VCA Animal Hospitals — money hungry business who do not care about the welfare of your pet!
resolved to the customer's satisfaction
I was a long time cutomer at this particular vet over the years I have brought in cats, dog etc and spent thousands of dollars. Called in to make an appointment for my cat he had symptoms of being blocked not being able to peee if he did would be outside of the litter box in front of me, I knew the symptoms as a another one of my cats previously had this issue. Called first thing in the morning to make an appointment trying to avoid an emergency visit fee.. Had to bring him in as a walk in. When the vet finally seen him, it was someone I never seen there before she advised me of his condition which I already knew and came back with a 3-day estimate, which was over $1, 000.00 dollars! I asked can you give me an estimate to just unblock him and only 1 day stay.. She did not re-print an estimate but instead showed me & crossed out certain charges. Which was still a ridiculous amount!! I told her that I couldn't afford it and she suggested applying for a line of credit.in any case I did not qualify and she suggested I go somewhere "more affordable". The vet didn't even tell me that if the condition didn't get resolved he would die a long painful death. When I asked the receptionist if they could refer me to a place which she replied "I don't know, I am not from here." I ended up calling back the clinic 3am in the morning as I found my cat laying on the floor in agony... He gotten worse... They advised me to bring him in. I brought him in I was in tears because the last thing I wanted for him was to suffer in pain. I had no funds to even euthanize him properly... Still trying to talk to me about the cost for euthanizing my cat... I wanted to be there when it was administered, but couldn't afford that option.. So she took him in his carrier to the back and came back with his cold lifeless body. I was in tears and felt helpless... They were trying to make me sign a form, I guess stating something or other so I couldn't sue their a*!!! The vet that had seen him earlier didn't advise me that if his condition wasn't treated he would die a slow painful death... I signed the form reluctantly in tears. Also I had a balance to pay because I didn't have enough for the euthanization had to sign another form promissary note. Now, I hate them with a passion because all they care about is making money and charge for every little thing... They truly do not have your animals welfare in mind. Furthermore they don't have any of their services and charges listed in the office. Another one of my cats his brother in fact had the same symptoms... Luckily I found this wonderful place blue cross animal hospital of hawai, although it was a drive I took him there... On a sunday even, they took him in rite away and admitted him. This particular animal hospital may not be the newest or nicest looking facility but they truly care about the welfare of your animal and not making money. He was there about 4 days, and it cost me only a little over $200.00. It made me sad that I had to put his brother to sleep only a few months earlier... Needlessly for a condtion that could be treated inexpensively.