VCA Animal Hospitals review: Nail clip $43 no consent

I currently pay $117.87 per month for a wellness plan, with the expectation that this plan provides value, transparency, and reduces surprise costs. Most recently, I was charged $43 per dog which I have two for nail trimming, this was not communicated to me prior to the service being performed. I was only informed of the cost at checkout, as I was about to leave. Had I known the price beforehand, I would have had the opportunity to decline the service.

These add-on charges make it feel as though additional fees are being applied opportunistically rather than transparently.

As a wellness plan customer, I find this experience disappointing and frustrating. Clear communication and upfront pricing should be standard practice, especially when optional services or products are involved. I did sent an email, they replied after two days to provide them more details but since then I have not received any response back after that. This service was done 1-8-2026.