UserTesting

I was looking up for some other testing gigs and came across some negative reviews about usertesting. I have been testing with them for a little over a month now, and every test I have taken I've beed paid on. Now the tests aren't back to back. On average I get about one test per day. Some days I may get three. Other days there may be none. But I've found that they are reliable and pay on time.
***I have yet to have on single issue, whether with getting tests or getting paid.
I think the key is to do good in your initial test/eval. If you get the concept and know what they are looking for, you will get tests -- I think it's that simple.
If I ever get shafted I will be the first to broadcast it. My brother also tests for them. He too has had zero issues.
5 stars!

Adam A

I am not a consumer, but I am a current tester of over five years. I tell everyone I know that UserTesting is one of the best things that has EVER happened to me. From the very beginning, customer service has been stellar. They gave me useful feedback on my practice test and have included and paid me consistently since. I've received multiple tests each week. I've never had issues receiving payment. I can see them on my dashboard within minutes after I finish a test, and they are paid to my account exactly a week later to the hour! If I could do this all day every day, I would be a happy camper! Please ignore the negativity and try it for yourself. It might not be for everybody, but they certainly are a legitimate company that pays you to test, and it's fun. No, I didn't get paid for this review, but I do get paid to test.

I work on a small business full time, User Testing is my side hustle. I work from home, and online; I'm able to go back and forth on tabs.
Not qualifying for tests is normal, it only takes a couple of seconds to answer the questions. If you get denied, move on! There are plenty more tests to offer.
If you think about it, on average a test is $10 and they take 10-25 minutes to finish. That's $30 an hour but keep in mind you will not always qualify for tests. I did tons of research before I decided to give it a try. I've been doing this for a week, and I've made $200.

DO YOUR RESEARCH AND APPRECIATE OPPORTUNITIES, BIG AND SMALL. The more you study, put effort into it, stay honest and continue to be grateful for something, the better your results. Open your eyes!
I will update yall in the near future. Good luck to all the beginners.

I've been doing usertests for a couple years now and I've done over 200 tests. I work full-time and I just keep a tab open in the background and switch over to take the screener questions when I hear a ding. My personal goal is to make a minimum of $100/month but there are some months where I make upwards of $500-$600/month. For March I'm on track for approx. $400. For me I use this "little boost" of income to pay down my mortgage faster. There are many screeners that I don't pass but when I do, it's so exciting! I'm an opinionated person so I love and thoroughly enjoy helping companies see both the positives and negatives about their products/processes/prototypes. I do believe you have to fit into a certain demographic to be able to get the maximum amount of tests, for which I am fortunate to qualify for lots. I have never been denied a payment through this company and when I've had a technical challenge, I contacted support and they were able to rectify the situation. I recommend UserTesting as a very legitimate company.

People on this site are severely lacking common sense or patience. I've been doing this for over two years and there are tons of test you don't qualify for. However I do easily make over $200 weekly which isn't bad at all. Now I'm in college and $200 without leaving my room is great. It's almost a part time job.

The trick
Make sure the site is open on a tab at all times, turn on notifications, sometimes manually refresh the testing page as I've found that sometimes I'd have test waiting and not hear the notification bell or see a new test until I refreshed

There are tons of screeners you won't pass but there are others that you will. It is ANNOYING but that's the nature of the job. I try to work on it 6 days a week minimum of 4 test as day. You get paid $10 every test with the average test lasting 8-13 minutes. Not including the $30 - $60 payouts for the longer test.

Pay Scale
$10 for 8-20 minutes of work
$30 for 30 minutes
$60 for 60 minutes

It works for me bottom line... I get the annoyance but people complaining about doing 4 screeners and not getting a hit are completely clueless. It's annoying because I don't want to see them get a bad reputation that they don't deserve.

Almost all of the reviews that I have read here are negative. The majority of people writing them are obviously not educated on what UserTesting is for.
UserTesting is for extra cash and not meant to be a part-time job.
They never claim to be an alternative to a job nor do they say they will send tests at a specific time to specific people. The amount of tests you receive depends largely on your demographics and your diligence to check for them.
With that said I will go on with my review:
I have been usertesting for over a year now. The first few months, I was not very impressed just like the rest of the people reviewing. I didn't get many tests and didn't qualify for many.
However in the past 4 months UserTesting has been amazing for extra income. Last month I made $300 USD just by testing websites.
I will say, though, that I am signed up with multiple usability testing websites; not just UserTesting. I probably made around half of that with UserTesting though and the other half with another company.
I think they are incredibly generous to offer a $10 payout for 10 minutes of your time. So what if you have to wait a while, just leave the site on in the background and take it when you get one.
I love this website! UserTesting and the other one I use are the best usability testing sites I have ever used.

Ive been doing testing for them for years. In the beginning it was great. I would qualify for many tests and the client would give me high marks for my detailed testing. Then the problems began. Clients and even User Testing would find any way they could to decline payment. Id go through the recorded video with User Testing and show them I did exactly what was requested. They would then pay out the fee for my work. Kind of like an insurance company. Deny the claim and maybe deny the appeal.
Then there was a lull where I would get no tests at all. I wrote to them and they told me to keep waiting for tests. I just stopped looking at that point because I figured there were too many testers and not enough work. Then the test requests started rolling in again about a year ago. I never qualified for any tests. What I think User Testing is doing (or their clients) is to phrase the qualification / survey in such a way that they get the information they need without you actually having to take a test. Think of the questions as free marketing research. For example, you get questions like what is your income, what is your age, what auto insurance do you use, what brands do you use?
Now its even worse, if thats even possible. I am hit with a ton of test requests. They still gather the data for marketing research purposes in the guise of qualifying questions. But now they will send you the same test request multiple times on different dates. They will send you requests for high paying qualifying tests which have already expired. I hadnt checked my inbox there and I had SIX pages of tests to go through. After going through about 30 tests and not qualifying for a single one, I tried to decline all the tests in bulk. You cant do it. You can only do one page at a time. I dont know if declining tests hurt you for getting future tests but at this point I dont care. The company has lost all credibility in my book.

I've tested with User Testing for years so I'll give a little background, I live in Canada so my tests are very limited compared to the US Tests and this makes using the site mush more difficult and making money even harder.

The one thing I hate more than anything is unfair treatment the Testers who write the tests for you to take are very touchy and will rate you one star for the slightest mistake, even if it's poorly written with spelling and confusing grammar mistakes.

When I do a test I give my honest review and thoughts on the site app or whatever they need reviewed but if you even as give a little bit of criticism or get frustrated with a buggy or unstable app the site the test maker will take it personally and rate you one star, the annoying thing is the review process takes forever and every time they come back agreeing with the test maker.

I worked very hard to work up a perfect 5 star rating and it was ruined by a bunch of one stars one after another.

Most of the time you can't even find a test you qualify for and when I do I am very reluctant to even take it.

A while back my account got hacked and someone changed my Paypal to some other email I have never seen before I lost 30 bucks from some tests I did a few weeks earlier, I E-mailed them told them I did not change this Paypal email and they should have an E-mail system to inform you it was changed, there is no security at all. I have to change all my passwords just to be safe on all websites. I got an email back two months later saying that the "security" department did find any evidence of a hack and that the money was sent the the right address even though it was not and anyone can see that in there department, they even sent me the Paypal of the hacker and said this was always my Paypal address a flat out lie.

I have many more horror stories like that with User Testing.

User Testing needs to take a huge step back and look at themselves and remember the User in User Testing.

To sum it all up stay away from User Testing and tell your friends to stay away too, these guys need to go out of business.

I've been using UserTesting for a good few years now and I have to say, it's a pretty decent website. You can make a fair amount of money in the long run, which is always a plus. However, I do have to say that their customer service is the absolute worst. I recently had an issue where I accidentally mistyped my email address while updating my profile. I only missed one letter, but it was enough to cause some major problems.

I was trying to reset my password and that's when I realized that the email was wrong. I contacted the support team to see if it was possible to correct my email or remove my profile fully and create a new one. I didn't want to keep a profile that had an incorrect email, as it might even belong to a stranger. Unfortunately, I didn't get a response from the support team. Meanwhile, my laptop logged me out of my profile, and I had no access to my account at all. I couldn't reset my password either, as the verification letter kept getting sent to that incorrect email.

That's when I decided to create a new account, hoping that the support team would respond and remove my original account with the incorrect email. Instead, they deactivated both of my accounts, stating that I had violated their terms of service. Now, I understand that it clearly states in their terms that you can't have multiple accounts. But I had absolutely no intent to violate their terms. I appealed their decision, but they refused to change it.

Their decision is not understandable to me. I've used the website for years without a single violation, so why would I intentionally violate their terms? I provided all the proof supporting my innocence, but it didn't seem to matter. Losing quality testers because of an unintentional mistake is not a good quality for any business. It's a shame, really, because I did enjoy using UserTesting. But their customer service and decision-making process have left a bad taste in my mouth.

At first, I wasn't too sure about UserTesting. They made me take a test to see if I was a good fit for their panelists, which I thought was a bit unnecessary. But I did well on the test, so I thought I'd give it a shot. However, I quickly noticed that I wasn't able to access the higher paying projects, even though I was approved for them. It seemed like the site's interface was preventing me from selecting these gigs. Despite this setback, I didn't give up. I kept trying to find work on the site, but the jobs I did get were low paying and required me to submit personal information that made me uncomfortable.

I tried reaching out to support, but I never got a response. I wasn't even allowed to speak to management. It was frustrating, but I didn't let it stop me. I knew I had to figure out a way to succeed on my own. Unfortunately, this put me in a difficult situation where my integrity was questioned. I felt like the algorithms or designers within the UserTesting interface were trying to stop me from communicating and ultimately succeeding on the site. It was a tough situation, but I didn't let it get me down.

Despite the challenges, I was able to make some money on the site. However, I couldn't help but feel like there was something off about UserTesting. It seemed like they were discriminating against certain demographics and trying to control who was able to succeed on the site. I felt like they were monitoring everything I did, and if I started doing too well, they would try to shut me down.

Overall, I think UserTesting has some serious issues that need to be addressed. They need to be more transparent about their policies and make sure that everyone has an equal opportunity to succeed on the site. I hope that they will take steps to address these issues in the future, but until then, I would be cautious about using their services.

As someone who used to enjoy working with UserTesting (usertesting.com), I must say that my experience has been a little disheartening lately. For about a year, I would receive 1-2 tests daily, which amounted to roughly 50 tests per week, which seemed adequate. My average score of 4.9 was also quite impressive. However, last week, they suddenly stopped processing payment for a few days.

Later, they posted an update that the payment issue had been fixed and were processing all outstanding payments. Excitedly, I checked my account only to see that I had zero pending payments, which was odd since I should have had at least 50. Upon further investigation, I found out that I had been given a 1-star rating on one of my tests. According to the rating, they accused me of using multiple accounts, which was a total falsehood. It was crystal clear that they had voided all my pending payments.

I was appalled at how UserTesting treated me and, by extension, their workers. I bet they still charged their clients for the work I did, without paying me appropriately. It felt as if they had used my intellectual property and did not compensate me. I'm advising anyone who intends to work with UserTesting to tread carefully. Unless you have a unique voice, be prepared for them to falsely accuse you of wrongdoing and refuse to pay you for your work.

Additionally, the android app is problematic too. At times, it would freeze after you've spent around 15-20 minutes on a test, or the recorder would malfunction. One time, I worked on a test for half an hour, only for the app to fail to upload my responses. I even took about 2 hours trying to upload a 15-minutes test once, but it was all in vain.

That's not all; I have reported the issue to the company, but they never came up with any solution to the problem. All in all, I must say that my once enjoyable UserTesting experience is now riddled with issues and challenges.

As someone who enjoys testing websites and providing feedback, I have used UserTesting on multiple occasions and have had positive experiences overall. I was pleased to receive 5-star ratings on all of the tests I completed, which numbered around 5 or 6. It was a fun way to try out different websites and provide valuable insights to various companies.

However, I recently had a negative experience that has led me to reconsider my use of UserTesting. During a test, I was asked to share my personal information, including the names of my co-workers, messages, and details of all the meetings I had conducted using the software. I felt uncomfortable sharing this information, and as my company policy prohibits such sharing of proprietary information, I declined to do so. I followed all of the instructions given to me and the test took me slightly longer than the specified 15 minutes.

To my disappointment, I received a bad rating because I failed to share my company information. I reported this incident to UserTesting, and their response was less than satisfactory. While they acknowledged that I was right to withhold such information, they refused to compensate me for the work I had done or modify my poor rating. In fact, they deducted not only the $10 I had earned from the test, but also all of my pending payments from the same day, amounting to around $40. Although they apologized for their mistake, they did not provide me with the compensation I was due.

Based on this experience, I am no longer comfortable using UserTesting and would advise others to consider alternative options. While the website offers a fun and engaging way to test websites and earn money, the company's policies and practices have let me down when it mattered most.

As a new user of usertesting.com, I had high hopes after successfully completing the sample test and being approved. However, my initial excitement was quickly dampened by the lengthy wait time for my first test. It took three hours for me to receive a test, and by then it was already late and I had to get some rest.

The next day, I woke up to find four tests waiting for me. I eagerly clicked on the screener checker, only to realize that I was unable to qualify for any of the tests because I was not currently employed. This left me feeling confused and disheartened. Why did they select tests for me that did not match my demographic information?

Over the course of two days, I received ten more tests, yet none of them were relevant to me. It felt like a complete waste of my time and I began to question if this platform was discriminatory towards people who did not have full-time jobs.

It is clear that usertesting.com needs to do a better job of matching tests with suitable testers. The initial profile we set up is supposed to ensure that we receive tests that match our demographics and experience, yet this was not the case for me. It is frustrating to think that my information may be used for other purposes, such as data mining.

In order for this platform to be successful, it needs to ensure that tests are being distributed fairly to all users. It should not discriminate against people who have part-time jobs or are currently not employed. This will in turn attract a wider range of testers and provide a better experience for everyone involved.

UserTesting promises to pay $10 per test to its users, but unfortunately, my experience with the site has been a total disappointment. I created an account with them a few months ago and was excited to start earning money by completing tests. However, after completing the initial unpaid test and receiving a 5-star rating, I found that every single test I tried to apply for disqualified me after answering the screener questions. This continued for two months with absolutely no results.

It quickly became clear to me that UserTesting is using sneaky business tactics to take advantage of unsuspecting users. The first unpaid "qualification test" that they give you is most likely an actual test for their clients, but UserTesting just keeps the money for themselves. Once you become a verified user, the "screener" questions are actually surveys that UserTesting sells to other companies for profit, without giving you any compensation in return. Unfortunately, it seems that other similar sites including UserLytics and UserFeel also operate in a similar manner, because I never managed to make any money with those platforms either.

It is shameful that companies like UserTesting are taking advantage of their users, and even more concerning that some big-name YouTubers are promoting them because they are more interested in promoting affiliate partners than providing honest reviews of problematic sites. The issue of privacy is also a significant concern as UserTesting, UserLytics and UserFeel all involve recording videos of the user's screen, putting their private information at risk.

I would advise anyone who is looking to earn money through testing sites to steer clear of these platforms and spread the word about their deceptive practices. It is unfortunate that we have to be so wary of companies that purport to offer easy ways of making money, but it is important to do our research and raise awareness to protect ourselves and our privacy online.

As a person who has used UserTesting for a while, I must say that the site has been a great platform for me to earn some extra cash. The user testing tests were always available, and I would typically be accepted for about 2-3 tests per month. Completing these tests was always straightforward, and the pay was consistent and fair.

Additionally, I have participated in some studies with UserTesting and was always rated positively. I felt that my contributions were being valued and appreciated. However, things started to change in the past year, and I have not been successful in any of the studies for a while now. I have a 4.5-star rating, which is pretty high, so I find it peculiar that I have not been selected for any studies.

The last straw came when I completed my last test. Despite feeling confident that I had done everything correctly, the "customer" and user testing both believed that I had not completed the task successfully and gave me a 1-star rating, which meant that I would not receive any pay. I even had proof in the form of written answers that I had done everything required of me. The fact that they would give me a rating so low when I knew I had accomplished the tasks was disheartening.

I contacted Usertesting, expressing my concerns and asking for an explanation as to why I had received such a low rating. I also questioned why they would rate someone who had done the tasks 1-star when the rating was meant for people who did not follow instructions or complete any of the tasks. The lack of response from Usertesting was disappointing and made me feel that they don't care about their testers.

Despite their previous good reputation, my experience has left me feeling disillusioned with Usertesting, and I will no longer be wasting my time completing their tests or participating in their studies. Their recent actions of rating testers lower just to avoid payment is unacceptable, and it shows a clear lack of appreciation for the time and effort testers put into these tests.

I recently had the chance to try out UserTesting, a website where you can earn some extra cash by participating in tests for various companies. Although I have only completed a few tests so far, I have to say that my experience has been positive overall. Upon account creation, every tester is granted a "peek test" that pays out $3. I also had the opportunity to participate in a few other tests that paid out $10 each. All in all, I earned $23.

As with any online money-making venture, there are some users who claim that UserTesting is a scam. They point to a lack of tests or screener questions that seem to always deny you. However, in my experience, this is not accurate at all. The website distributes tests based on demographics, meaning that companies are looking for specific types of people. It could be that they want people who live in a certain area, subscribe to a specific service, or have a particular type of lifestyle. This means that the number of tests you get will depend on your demographics, and unfortunately, there's no real way to know in advance which ones will be in demand. This fact is even acknowledged by the website itself.

I can understand why some users may feel frustrated if they're not getting as many tests as they hoped for. However, this doesn't mean that UserTesting is a scam. It just means that at this time, there may not be as many companies looking for people with your particular demographics. It's important to remember that there are plenty of other ways to make money from home, so it's not worth getting upset over a streak of bad luck.

All in all, I would recommend UserTesting to anyone who's interested in doing some easy work from home and making extra cash. The website is legitimate and pays out as promised, and while the number of available tests can be unpredictable, it's still worth a shot. Who knows - you might end up being the perfect candidate for a high-paying test!

As a passionate website reviewer, I eagerly joined the UserTesting community with the hope of sharing my opinions on various websites and their usability. However, I was disappointed to find that the screening process was somewhat tedious and time-consuming, with at least 50-60 screeners to go through. While I did eventually get selected for certain surveys, the entire process left me feeling more than a little underwhelmed.

The main issue I had with UserTesting was the lack of consistency and transparency in their survey questions. Despite answering them honestly, I felt as though my time and efforts were not being valued as I rarely received any compensation for my participation. In fact, it often felt like the website was intentionally withholding payment for my opinions and insights.

Another frustrating aspect of UserTesting was the sudden and inexplicable disappearance of surveys that I was qualified for. Often, I would prepare myself for a survey only to find that it had been cancelled at the last minute, leaving me feeling even more cheated. This led me to question the legitimacy of the website and whether it was truly a reliable source for earning money or simply a ruse to obtain free survey answers.

After dedicating a substantial amount of time to UserTesting, I was disheartened to discover that it was not the worthwhile experience that I had hoped for. While I appreciate the potential value of their platform, I cannot in good conscience recommend it to others, unless they are truly committed to answering surveys without expectation of compensation. Ultimately, my experience with UserTesting was a disappointing one that left me feeling undervalued and scammed.

UserTesting is a website where users can take surveys and earn some money on the side. Although the money earned may not be enough to live on, it's still a great way to make some extra cash. On average, users have reported making $20 to $40 per week. However, it's important to note that UserTesting shouldn't be viewed as a primary source of income, but rather as a supplementary one.

One of the reviewers had a technical difficulty that had affected their overall experience. They explained how they had taken a survey using their iPhone, but the test had unexpectedly stopped recording when they reached the last question. Unfortunately, this happened twice. As a result, $20 went down the drain, which was a major issue. However, the reviewer had made $140 off this website already in the past three months, which was impressive. The downside to this was that they had lost $20, which brought their earnings down to $120. The reviewer mentioned that they would only take desktop surveys going forward and avoid phone surveys to minimize the risk of losing money.

The negative reviews on SiteJabber about UserTesting are somewhat misleading. The website is 100% legitimate and offers a great opportunity to make extra money. The negative feedback is due to the high expectations of some users. People should not view UserTesting as a primary job but a way to earn some extra cash on the side. It's not uncommon for websites to take a long time to find the appropriate customer pool that best suits their needs. It's important to be patient and understanding of that process.

Overall, users of UserTesting can earn some extra money by taking surveys. Although it's not a primary source of income, it's a great way to supplement earnings. The website is legitimate, although some negative reviews may suggest the contrary. Users might experience some technical difficulties, but it's nothing out of the ordinary and won't affect the overall experience.

As someone who has been using the UserTesting website for nearly two months now, I am disappointed to report on my negative experiences with their "Tester Support" service. When it comes to obtaining assistance with website issues or technical problems related to the site's app, it seems that their Tester Support team is nothing more than an idea in progress, as I have yet to get in touch with anyone.

In fact, despite reaching out to their team using multiple methods, including using the Contact Us support ticket feature on their website, sending emails to the provided address and even using the "Report A Problem" feature on my mobile app, I have never received a response. Since first starting up with UserTesting in May of 2020, I have sent out about 20 emails and have not gotten a single reply--not exactly an encouraging sign.

While there is currently no direct financial impact on me as a result of this, there are still frustrations to be had. In the past week alone, seven of the mobile tests I've attempted to take have failed to load--with error messages popping up on-screen after I've already passed various screener questions. Given that I've uninstalled and reinstalled the app multiple times, and my permissions are all up to date, it seems that this is an issue on the UserTesting side. Unfortunately, as I have no way to reach Test Support, I'm unable to get the problem resolved. With $70 in income lost from these failed tests, and the knowledge that I can't rely on support if more issues arise, it's hard to stay motivated to continue testing.

I have been using UserTesting (usertesting.com) for a few years now and I must say, it has been quite a rollercoaster ride. When I first became a user, I was excited to score at least 10 reviews a week, and back then, it really wasn't hard to qualify. However, I decided to take a break and try my luck in the out of house job market. Being cooped up for years trying to make it online with many other ventures was seriously getting to me and leading to too much competition and roadblocks.

Fast forward to 2019, I decided to come back to the user testing sites and even try out some of the newer ones. And for good reason. Like many of you on here complaining about qualifying on usertesting, it really is like trying to win the lottery! They really should not be so specific. If companies are going to seriously think a set demographic is going to come in and view a site in a specific way they want to beta test, sure it might be realistic in some ways, but what a complete waste of time for them.

In my experience, the qualification criteria can be quite intimidating and challenging to meet. This should only be based on some basic criteria, such as if you work for a company that uses the program and if they sell this type of product. It should be a first come first serve basis. I understand that they do a lot of this to cut down on BS artists, but maybe they can find other ways to find trusting usertesters?

In summary, UserTesting (usertesting.com) has its pros and cons. While the payout is reasonable and the platform is easy to navigate, the qualification requirements could use some work. However, if you are patient and persistent, you can end up making some decent money with UserTesting (usertesting.com). So, give it a shot, and see how it works out for you.