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CB Car Dealers CarMax 2501 Powell Ave, Nashville, TN, 37204, US
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2501 Powell Ave, Nashville, TN, 37204, US
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1 complaint
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Working hours
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
9:00 am - 9:00 pm
12:00 pm - 7:00 pm
8:25 am EDT
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CarMax - Car buying experience

As a car buyer, I made the decision to finance my vehicle with Carmax, believing that I would receive quality service and support. However, my experience with Carmax has been nothing short of disappointing and frustrating. Just a few months after purchasing my vehicle, I encountered a major issue with my engine. Despite having a CarMax warranty, the company failed to fix the problem and left me without my car for five long months. To make matters worse, I was forced to pay a labor fee of $2,345, which has been a significant financial burden for me. I have tried to work with Carmax to resolve this issue, but they have shown little interest in helping me. As a customer, I feel let down and unsupported by a company that I trusted to provide me with a reliable vehicle and quality service. I believe that Carmax should take responsibility for their mistake and cover the cost of my engine repair. As a loyal customer, I deserve to be treated with respect and fairness. Unfortunately, my experience with Carmax has left me feeling frustrated and disappointed, and I cannot recommend this company to anyone looking to purchase a vehicle. In conclusion, I urge anyone considering financing their vehicle with Carmax to think twice before making a decision. My experience has shown me that this company does not prioritize their customers' needs and is unwilling to take responsibility for their mistakes.

When I pay the labor fee I will never go back to Carmax ever again.

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