Alamo Rent A Car reviews and complaints 2
View all 394 complaintsAlamo Rent A Car - Rental agreement #663587478
Vehicle was not ready when I approached rental office although I was pre-registered and had bypass office feature to go direct to vehicle. Both kids at booth attempted to get me to change to another vehicle and did not know why the truck I rented was not ready when I arrived. After 20 minutes standing in the cold garage the attendant brought up a dirty...
Read full complaintAlamo Rent A Car - service unacceptable
I rented a car at Alamo at Charleston, SC on 10/19 to 10/24. Upon return, I was told there was damage by an "agent" who could not or would not verify if the damage was there before I rented the car, as I told him it was. Instead, he wasted my time, was rude and refused to even attempt to determine if what I was saying was true. After 10 minutes of hearing that he had to document my damage (not true) and continued nasty attitude, I asked for the manager, Parker who at least attempted to be professional. I'd this is how Alamo runs its business you can be sure I will not be back. You need to fire the agent from today - I have rarely encountered such an attitude. And update your systems to the 21st century so you can check on a basic iPad what the car's history is. U believably bad service.
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