Mavis Discount Tire reviews and complaints 1
View all 643 complaintsMavis Discount Tire - State inspection
I made an appointment on the website Saturday, 10/29/2022, for a car inspection that I had set for Monday, 10/31/2022. When I had arrived at Mavis for my inspection which was set for 11am at the Trexlertown Mavis, I had walked in to let them know I was there for my appointment, the guy had asked me my name and what I was there for I had told him I had an appointment for my car inspection that I made on the website and then he proceeded to say that the inspection tech was off today to give me a second that the other guy was on the phone. The guy then that was on the phone got off the phone and had said a name in which was not my name so then I proceeded to tell him my name and goes, "Oh that's right you had your appointment for 11 am, the inspection tech is off today, and I didn't get a chance to call you to reschedule" I said if the inspection tech is off today and you saw I had scheduled my car for inspection then that should have been a call first thing letting me know that there is no one that can service my car. I drove 30 minutes to get there and wasted gas that I don't have right now, to have someone tell me that the inspection tech was off when it could have been a simple phone call first thing in the morning or at least before 11am.. It is a shame that Mavis has really gone down, I have been going to them since they opened the one in Hamburg, I used to go the one in Hamburg however they don't do car inspections anymore as well has just very shady people. However, after today incident I will be taking my business else where.
Desired outcome: The only desired outcome is to make sure that they are trained on how to call someone when there is an appointment set that can't be fulfilled and not waste people time and gas.
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