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Regus - Office space
I have been a Regus Customer since 2016/2017. Recently on March 13th, COVID 19 mandates went in to play. Later that month, I reached out to Regus to see what could be done since we were not able to come back to the office.
I reached out in March, and then April and May, June. I sent emails. Regus connects with me in June, and tells me that there is nothing that they can do.
In addition they admitted that they did not get back to me, and that when they were offering COVID help, they failed to inform me for which they apologized. Also I terminated 2 of 4 offices, due to losing partners and customers because of COVID...they also said that they will continue to bill me for the offices that I have terminated and is not using.
I would like a resolution.
The complaint has been investigated and resolved to the customer's satisfaction.
You are saying that you received a financial relief package from us, but were uu’re unhappy with it.
We have been proud to help ten of thousands of customers during this very difficult situation (for us all) with these packages. We’re all trying to help each other here and want to provide the maximum benefit per customer whilst also ensuring the sustainability of our own business. Please understand that we also have our costs.
I appreciate how times may be hard for your business and encourage you to contact your helpdesk or me directly, to discuss the situation further.
Thank you,
Sandra Melody
Head of Regus Customer Services
We have received your comment. Thank you!