Regus review: Unfair business renewal when contract should end when it says it does.
Replied
My contract ended in November, I thought that was it until early December when I called because I did not see that it ended. They said I need to send a termination email which I did but now I have to pay through March. It is not right when the contract said it ends in November and because I did not send a letter to terminate I have to pay from December through March because I called in early December. This seems so unfair. They say they do autorenewals to make the process easier but for who? You have to remember before your contract ends 3 months before to send a letter of termination. This does not make the process easier, only for them, not the consumer... The contract should expire when the end date says so, not put the consumer in a situation that we have to remember 3 months before it expires to terminate. This is an unfair and misleading business practice by Regus.
Recommendation: They are unfair in their business practice of contract and renewal.
I'm sorry to hear of your dissatisfaction but thank you for taking the time to write and letting us know your concerns.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the My Account > Documents section of your online account.
I haven't been able to identify your account so if you would like my support please contact me directly at michelle.spire@regus.com so I can assist.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
The complaint has been investigated and resolved to the customer's satisfaction.
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