Banfield Pet Hospital

Date 7/21/23. Time 1:40 PM to 1:50 PM. I am calling from another Veterinary Hospital in which we share a mutual client. Client told me that he normally goes to Banfield Aversboro Rd, Garner location. I spoke w/ CSC Named "Hal". I was asking for a verbal on mutual client and P. HWT as customer was purchasing prevention. I was told that she could not upload the file b/c it was at the Six Forks location, and I needed to call them. I told her that it takes a minute to upload the file and please if she would tell me the info as client asked me to call this location in which he normally goes. CSR said she could not. I told her that I had worked at Banfield for 5 years and we helped mutual clients all the time in which "Hal" told me that she can only upload a file to book appmnt. I asked to speak to PM "Michelle" Bax in which I was told not available. "Hal: then told me that she spoke to her shift lead"Kathy"Rutherford in which she also states that she could not upload the file. To make a long story short I ended up calling the Six Forks location in which the CSR told me this is not your policy and apologized that we had to go through this. Your client was upset and states that if it is that difficult to get the dogs info then they will reconsider going to Banfield. Just wanted to let you know that"Hal" attitude was non helpful and her tone was as if she couldn't care less about helping your client and our shared client..