Menu
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Enterprise Rent-A-Car 1311 E Sunrise Blvd, Fort Lauderdale, FL, 33304, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

1311 E Sunrise Blvd, Fort Lauderdale, FL, 33304, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
9:00 am - 3:00 pm
Sun
9:00 am - 3:00 pm
ComplaintsBoard
J
5:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - locksmith fee

This concerns Rental Agreement # 579436 on March 14, 2019 which started in Fort Lauderdale.

When I was inspecting the car, the Enterprise agent had deposited the key fob in the car and while I was signing the papers outside, somehow, the drivers door closed and I was locked out before having set foot inside. A locksmith was called and I was informed there would be a $25 charge.
I am asking for a refund based on the fact that the agent should not have left the key in the car without my being inside given the new safety devices built into the key fob. Enterprise admitted this had never happened before then they should acknowledge their procedure was faulty.

I sent an email to the Enterprise office on 3/20/19 saying essentially the same thing but I have not received a reply.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.