Public Storage reviews & complaints 1
View all 322 complaintsPublic Storage - Customer service
1/23/2021
I currently have a storage in Denver, with Extra Storage Space. I'm moving to Lakewood. I tried to make a reservation on line with Public Storage for a 10x20 space, but my credit card got declined. So I filled my car with totes and went over to Public Storage 10201 W Hampden Ave Lakewood, CO 80227. From the moment I walked in, nothing but negativity. "Can I pay?" I ask, they said "nope, it'll take too long," despite the fact I already filled all my information. All I need is to pay, I got the cash, they said nope come back tomorrow or Monday. "But I drove long to get here," "Nope and you got to make an appointment." "They said they told me in a text." I showed them the text said nothing about an appointment. They were unfriendly and bitter, maybe because I am non-white. I done business with Public Storage for 20 + years., I will go back tomorrow, only because I saw an Extra Storage Space building just around the corner from them.
[protected]
Desired outcome: What can you do? I already lost my time and my gas going there, i don't want to face those unfrienly people again?
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