Menu
CB Banks US Bank 20060 Ventura Boulevard, Los Angeles, CA, 91364, US
US Bank company logo
US Bank
reviews & complaints
US Bank company logo

US Bank

20060 Ventura Boulevard, Los Angeles, CA, 91364, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
10:00 am - 5:00 pm
Sun
10:00 am - 2:00 pm
ComplaintsBoard
S
8:32 pm EDT

US Bank - business account services

I used to deal with this branch inside Ralph's but apparently the team was changed and new female employees just been transferred in. My son and I opened a business account for almost two years and never had this issue. Today Sat. Aug. 24 2019 I went to this branch to withdraw $2000. After waiting over 15 minutes, the teller did not know how to proceed with the transaction and went to ask her manager if my Canadian ID is acceptable to withdraw fund. Her manager said I have to provide my passport, even though my passport is not in the file when I opened this account with my son who live in LA. I presented my ID that is in the file but apparently this manager did care to decline it for not having my passport. Since we opened this account no one asked me for a passport, I always use the same ID that is in the bank file. It was waste of time for me and on Saturday just before 5 pm I needed the cash to finish up some purchase but because of this manager and her employee I have to wait until Monday where I will be loosing a business deal.

Read full review of US Bank
Update by Stephen Agha
Aug 24, 2019 8:33 pm EDT

Business name: AIG Group LLC
My name is: Stephan Agha

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.