ADVERTISIMENT
7505 Laguna Blvd, Elk Grove, CA, 95758, US
Mon 10:00 am - 2:00 pm Working Hours
Sun:11:00 am - 5:00 pm
Mon:10:00 am - 2:00 pm
Tue:9:00 am - 7:00 pm
Wed:9:00 am - 7:00 pm
Thu:9:00 am - 7:00 pm
Fri:9:00 am - 7:00 pm
Sat:9:00 am - 5:00 pm

Reviews and Complaints

CVS

CVSUnethical behaviour

On June 24th, 2021 My mother had a surgery. She was discharged late around 6:30 pm doctor had given me written prescription for her pain medication. I was aware that CVS pharmacy where my mom gets her medication closes at 7 pm therefore I rushed to pharmacy and arrived there at 6:45 pm. When I went there there were two customers ahead of me. After me there was no one, it was only me. When my turn came and showed the prescription to Technician, right away she starred at her watch and reminded me that it was late and they were closing within 15 minutes, I reminded her that she had 15 minutes to close. She told me oh I cannot fill the medication especially the pain pill because it was narcotic. I told her my mom was in pain and she was just discharged and she is in excruciating pain right now and she cannot spend night without pain medication. Technician took the prescription to the pharmacist and showed her and both of them murmured between each other and I saw technician showing her watch to the pharmacist. Pharmacist came to me and told me it was too late to fill the pain medication because there were no doctors at the hospital. I told her per discharge nurse I was told doctors were there until 10 pm if something didn't work pharmacist can call the nurse station. In short, Pharmacist never called and both pharmacist and technician started helping others who came after me and ignored me. Later, pharmacist came to me and told me she called the hospital and doctors had already left. I told her I can bring the discharge paperwork and she can call the nurse station which I did. After few minutes both technician and pharmacist told me they couldn't read the prescription. I had to take the prescription to Walgreen and other CVS pharmacy, I had presented the prescription to both technician over there and they were able to read. By the time I got to other CVS pharmacy it was too late and had to wait until next day to get my mothers medication. She had to spend her night in pain. On June 29th the Pharmacy supervisor (Kimberly Uyeda) called me regarding my complain and when I mentioned her, the behavior of her two staff members she was defending them and told me that it was too late to write them up. But she told me she wrote them up for staying over 5 minutes. Which to me she sounded like she doesn't care about her Customers. She started lying to me that there patients before me and her staff had to help them. Which was totally lie to me. There are cameras in the pharmacy and can be a proof.

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    3 Responses
    • Do
      Donald Tenn Oct 21, 2021
      This comment was posted by
      a verified customer
      Verified customer

      I have been reading the complaints about CVS pharmacy and how customers have been shorted their necessary schedule II pain medications. I realize this happens, but, I myself to the best of my knowledge never been shorted any medications.
      Nothing good comes from pain medicine, it is sometimes a necessary evil... I hope everyone feels better soon!

      0 Votes
      Cancel
       
      Submit
    • Mg
      M. Green Jul 03, 2021
      This comment was posted by
      a verified customer
      Verified customer

      Another example of poor, very poor customer relations by CVS employees. Both employees should be reprimanded or fired for causing another human being excessive pain. This stubborn attitude by CVS employees cannot be tolerated and is indicative of poor management from the ground floor to the top.

      0 Votes
      Cancel
       
      Submit
    • Bi
      BIair88 Jul 05, 2021

      @M. Green You are disgusting for wanting someone fired.

      0 Votes
      Cancel
       
      Submit
    ADVERTISIMENT

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
    ADVERTISIMENT