Menu
United States Postal Service [USPS]
United States Postal Service [USPS] Customer Service Phone, Email, Contacts

United States Postal Service [USPS]
reviews & complaints

www.usps.com
www.usps.com

Learn how the rating is calculated

2.2 474 Reviews

United States Postal Service [USPS] Complaints Summary

140 Resolved
333 Unresolved
Our verdict: Engaging with United States Postal Service [USPS], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for United States Postal Service [USPS] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of United States Postal Service [USPS]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

United States Postal Service [USPS] reviews & complaints 474

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest United States Postal Service [USPS] reviews & complaints

ComplaintsBoard
D
6:40 pm EDT

United States Postal Service [USPS] customer no-service

Only 1 very slow clerk "DONNA" working the counter out of 5 available, only saw 3 other employees slowly walking around once in awhile.

The line was to the door (about 25 people) this is UNACCEPTABLE! especially for a large major city. I waited about 1/2 hour just to send a small package.

I POLITELY asked the clerk if it was like this every day about this time, she said it was.

I said that your manager really should have more staff at the counters to service these waiting customers, at least til the line goes down.. she actually told me "do not complain" I said excuse me? I cant complain? i then informed this woman I would make a formal complaint and notify her supervisors (who should better know the busy times of his branch!

If you would like any more information
my name is Marc gwilliam
call me at [protected]

Read full review of United States Postal Service [USPS]
Hide full review
ComplaintsBoard
M
1:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] delivery

I live in Northern California near Sacramento. I sold a book through Amazon.com to someone in San Diego. I shipped it to her the next day via Media Mail with delivery confirmation service attached. This is what I saw in the tracking update this morning:

Acceptance, March 19, 2010, 5:04 pm, Grass Valley, CA 95945 (keep in mind, Grass Valley/Sacramento are about 6-7 hours north of Los Angeles via the I-5 freeway)
Processed through Sort Facility, March 21, 2010, 1:30 am, BELL, CA 90201 (keep in mind, Bell is in the Los Angeles metro area, about 2 hours north of San Diego)
Processed through Sort Facility, March 23, 2010, 1:51 am, DES MOINES, IA 50395

Another book I sold was sent from the same post office to Palm Springs, CA-about 2 hours east of Bell/Los Angeles. Guess where THAT is right now? You got it. Des Moines.

DES MOINES? IOWA? Nearly 2, 000 miles and two days to the east? WTF? And to think there are a lot of packages making that excursion and other similarly ridiculous diversions across the country! Talk about a waste of fuel, time and money! How about THIS idea: Why not put a major regional sorting facility somewhere even remotely NEAR the West Coast, in the same time zone, even?

This is on top of the fact that the Postal Service:

1) Yanked out all of the stamp machines nationwide. The result? Now folks have to go to the post office during business hours and get in line or go to a busy supermarket or an ATM somewhere in town just to buy STAMPS.

2) Has developed the most convoluted, confusing and tricky postage and shipping rate structure, which is a huge turn-off.

3) Removed 24-hour self-service postal shipping stations from the lobbies of smaller but still-busy post offices. The result? See #1 above.

4) Decided to shut down the Olivehurst, CA sorting facility -which consistently gets excellent scores for efficiency- in favor of moving their resources south to the West Sacramento, CA (45 miles south) sorting facility-which consistently gets poor scores for efficiency. The result? Increased delays in mail for everyone in the Foothills of the northern Sierra Nevada and more burden of work on an already poorly functioning facility.

And the Postal Service still feels the need to cry "woe is me" and jack up rates on an annual basis to make up for their lack of common sense? They need to make a serious overhaul, starting from the top on down, or else the Postal Service will die a slow, painful death.

Read full review of United States Postal Service [USPS] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
reaching out
San Bernardino, US
Dec 02, 2011 5:59 am EST

I don't understand what is the problem with the delay of my SSI check
that I receive on the 1st of every month.I would appreciate it when
whoever is in charge fix this matter and i'll receive my SSI chack
on the 1st of every month.

Thank You

R
R
reaching out
San Bernardino, US
Dec 02, 2011 5:48 am EST

my name is Stephen an I have had some problems with the united postal services
not delivering of my SSI Check on the 1st of Oct 1st 2011 and the 1st of Nov 2011.
I don't understand what is the problem with the delay of my SSI check that I
receive on the 1st of every month. I have to pay me rent and bills every month the delay of my SSI check has made it hard for me to pay my rent and bill on time.I would appreciate it
when whoever is in charge will fix this matter in the city of Highland, Ca

ComplaintsBoard
U
4:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] they don't care about customers

I moved here 4+ years ago.After 2 years of some packages being stolen, "I live in a 6 unit apartment building with my unit being 27 stairs up from mailboxes.I asked USPS to simply "hold my packages there" and leave a package pickup note.You would think this would make their job easier considering they don't have to carry them.Not the case here.One simple request.They were holding "some" packages, "the samples I receive".When it comes to expensive packages, they decide to deliver them to the doorway downstairs.I placed the "hold package order" 2 years ago.Depending on who my mail carrier is that day is whether my packages will be held for pickup.I have been lucky enough to make it to mailboxes to retreive packages until last Friday.I had yet another package "with a tracking number" stolen.I had called USPS office when I saw it arrived at the office that morning as tracking number stated.I called to see if I could just come pick up my package that has the hold order on it, meaning, don't deliver it, leave a note.It should never have left USPS office that morning.The male voice said that I had to wait for the pickup slip to arrive in my box.I waited and "no slip".Later in the day, I went into the office where the desk clerk looked and couldn't find it, said it was probably yet to be delivered.I came home, went online to check tracking number.IT WAS DELIVERED TO THE BOTTOM FLOOR AGAIN.I had been checking this tracking number all day.Come to find out, it was delivered at 9:53am, about the time I originally called and before I went in.I called USPS office and asked to speak with supervisor who took my number and stated "he" a male would call me back with more information from the carrier.That call never came.The next day I called again and asked to speak with a supervisor AGAIN.This time I got a female.2 supervisors but can't get it right.This lady stated that "by law", they are "required" to deliver packages even with hold order.This left me stupified.I asked the usual common sense question of "what can I do to keep my packages safe"?She stated basically nothing.She told me that I was upset and diddn't want to speak with me.I stated "of course I am" I had to pay for a package that I will never see, let alone the time I waited and will have to wait for a new order.She diddn't care.it was "my problem".After all of this I called customer service at the 1-800-ask-usps number.They took my complaint, gave me a complaint number and stated that somebody would call within 2 days.That was 5 days ago and still no call.USPS does not care what happens to you and unless everybody complains about the cruelty and carelessness they have experienced, they never will care.If anybody else in the country acted in this manner "THEY WOULD BE FIRED".Maybe this is why we all see the shipping rate hikes, because people don't want to lose their purchased items.I have learned from this to ask the people I order from and am forced to deal with USPS to send with signature confirmation with cost at my expense to ensure I get the items.I got my first notice today.A slip telling me that I can pick up my package in 2 days, "the carrier doesn't even know the date"lol.I called and asked if by chance my package was at the usps office and of course, "it's on the truck".Why is a package with a signature confirmation left at the office when the carrier REFUSES to come up the stairs and knock at my door?Now it just seems like punishment, it doesn't make sense.I am going to do the useless protocal of sending a letter to postmaster general but really don't expect anything more than what I have been getting because "THEY DON'T CARE ABOUT YOU OR YOUR PACKAGES".Even the mail comes when they feel like it.I know this because when their are 6 boxes without mail, somebody got mail that day.I hope the people get wise and make a stand to FORCE their tax dollars to work for them.In fact, they should give me the route here.I can do this job without even thinking and I would even know the date.lol.It really isn't funny though when you work for your money and buy things by doing your job and they flush your hard earned money down the drain.Oh, and to the person who stole my package, enjoy because what comes around goes around.I just want to make sure that you enjoy my hard earned money.In the meantime, the punishment from my local office, I am certain, has just begun because I complained.What can you do?There is nobody at USPS who cares.

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
6:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] dont use paypal or buy your postage online for usps, always get the items scanned at po, they will steal them.

Prepaid services via website or Paypal
I use this service and pay over $400 weekly in postage for items shipped from my business, but for the past 4 or 5 months I have been have problems with items not scanned and no tracking information shown on website, it's like i pay for the items to be shipped, i take them and drop them at the post office and they just disappear, nobody at usps know anything about these packages because they don't scan them when u handle them to the agent. So My customers think I don't ship their packages and I end up losing my merchandise and my money because I have to refund the buyer. Plus the hassle of wasting time and money... Its frustrating. If you ship items via USPS take them directly to the post office and but insurance. If you are a company you better take your business elsewhere (UPS FedEx) because USPS don't care about your packages delivered, they are city employees, they don't care about doing the job right, they just do it and get their paycheck. TRUST ME, DONT USE USPS IF YOU REALLY WANT YOUR PACKAGES DELIVERED

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
deepsilencer
Shafter, US
Jul 26, 2010 7:05 pm EDT

same here i been trying to locate a package for a month now,

really horrible services!

ComplaintsBoard
T
3:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] the lines here are endlessly long, there are never enough clerks and line-jumping is a given

I live in a gated apartment community. When we moved in, we were informed that the office does not accept/sign for, packages, certified mail, etc. What we weren't told is that the postal carrier does not even deliver to the door and there are no package boxes available. Therefore, every item requiring a signature or that is too large for the box means that one has to physically go to the Post Office. The lines here are endlessly long, there are never enough clerks and line-jumping is a given.

I spoke to the supervisor about the delivery issues. He is definitely a government employee - all I got was a lot of double-talk about how the carrier was not allowed beyond the gate, was not allowed to buzz the resident, etc. What?!? I've lived in gated communities where the mailboxes themselves were inside the gate and we always got mail. I still have no clear idea as to why this situation exists. I had to walk away before I said something totally rude.

To add to the insult, postage just went up again.

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
11:15 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] non delivery of mail

The post master Mr. Bruce Dennis was very rude and try to defend his carrier for not delivering mail to my house. The carrier and Mr. Dennis think they are above the law because they work for the FEderal government.

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
11:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

United States Postal Service [USPS] failure to honor insurance policy

I mailed my husband a computer and carrying case from Austin TX to North Hollywood CA with a return receipt, Signature requested and insured for $400. When I called my husband a few days later to see if he got it, he said no. I said well on the website it said it was delivered so check around the office and see if anyone got it. He never got it and so I called the NH Post Office and got three different stories they said that Willie delivered it and then scanned the package 2 hours later, that Willie forgot what he did with it and that oh yeah, he delivered it but forgot to get a signature. George acknowledged that Willie never delivered it to the correct place or that he "misdelivered it". So for the past 8 months I've been filing claims to both the North Hollywood Post Office and the one where one is suppose to file the claim in Missouri. The NH PO sent it 3 times I sent it three times and each time they said they never got it. I called 6 or 7 times and they never give you the same incident number so there is no "record" of what has been going on with any claim. Finally after 8 months I fax it to Tammy and she forwards it on. A couple of days later I get a letter from St.Louis MO that says after their investigation they see it was delivered and I have no Claim. Their investigation was to look at the USPS website that said it was delivered. Big investigation! I did that and the NHPO even acknowledged that it didn't get delivered and to file a claim. I said where is the signature that is required for insured and return receipt and they said we don't know, Willie doesn't either...It has been the most frustrating experience I have ever been through and there is no number you can call to get a resolution. Boy Two cheers for our Federal Gov't employees. No wonder it's such a mess in Washington! I guess I'll go to court. What a bunch of lugheads and I'm paying them to act this way! Jeez.

Read full review of United States Postal Service [USPS]
Hide full review
ComplaintsBoard
J
2:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

United States Postal Service [USPS] packages not received

This has happened on four separate occasions. I frequent online purchases and each comes with tracking codes to verify where and when your package is and arrives. The tracking states Arrival At Unit, mail carrier comes, and no package. Finally this last time I decided to call to the Post and see what I could figure out. The gentleman who answers phone checks my tracking number that I relay to him and states that the package is out on delivery. I assured him that he was correct but I did not receive it. He put me on hold and went to find out information, a few minutes later he informs me that my package is still there. He said the carrier couldn't deliver it. I was flabbergasted because both me and my fiance were home at the time and witnessed the mail carrier not even have the package in her hand, nor make an attempt to deliver it. I told him that this was at least the fourth time that this has happened. He said he would see what he could do and hung up.

I'm writing this because this is absurd. I deliver goods for a living and if that was my reply, I would probably lose my job. SOMETHING has to be done and this cannot keep happening. People wonder why the Postal Service is being put out of business by UPS/FedEX and E-mail, this is why I assume.

Read full review of United States Postal Service [USPS]
Hide full review
ComplaintsBoard
S
10:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

United States Postal Service [USPS] internal mail theft and worse

I have been a target of internal mail theft and also pilfering by USPS workers at my post office box. I am in San Francisco. Last summer, I was told that if I wanted any mail to arrive at my PO Box (located in the lobby at a post office station) it had better be sent certified or priority, that I shouldn't expect them to deliver it for the mere price of a first-class stamp (which had just gone up, incidentally).

Mail was removed from my box by a postal worker, and withheld for over a month. They claimed none of it existed. I don't get much mail, and don't need to go every day or even every week. I got when I know the few pieces are due. I don't waste my time unless I know something is due. The box is never "too full" so they had no business removing the three or 4 small pieces of mail in it. The worker "hid" them. After a month of grief and worry (two of the pieces were very important and confidential) I mentioned that I'd go to the USPS Inspector General's Office. Well, suddenly the postal worker went to the back, and returned within 60 seconds with all the missing, allegedly non-existent mail.

In January 2010, someone sent some mail to a secondary person I've authorized (for years allowed) to receive mail at my box. It was "lost" allegedly. I made inquiries about that. After about 3 weeks, it was returned to the sender, with a label saying that the addressee was unknown. (Their's was the mail stolen and returned, pilfered and clumsily re-taped by the postal worker/s last summer.)

After the first piece hadn't arrived in 6 days (it was mailed from LA to SF, so that's a one or two day job usually) duplicates of the contents were re-sent Certified Mail. In 2 days, the website said it was scanned in as having been received by that postal station "Notice left" but in fact no notice was left in my box.

I went to the window the following Monday and asked for it, showing a print-out from the USPS website which indicated the mail should be there. They claimed it wasn't. I've been trying to get it out of them, and they refuse to produce it. The supervisor is "phishing" and "pretexting" for additional personal ID information that the PO already has or doesn't need, and is basically trying to extort it out of me or no mail, and she's also threatening to close the box I've had for almost 14 years.

SF is a "sanctuary city" which means it is a haven for illegals, and there is a very extensive network which harvests identity information from citizens for them to use for collecting public benefits (which they haven't earned) and for working illegally and obtaining credit. Some of the people harvesting it work in places like the PO, banks, medical facilities, and other places where the info is supposed to be kept confidential.

I don't want to give the info demanded suddenly after all these years. I've had very ordinary mail activity. There is no legitimate reason for the P.O. supervisor to be demanding the particular info she is, especially on the secondary person. I wish to protect myself from identity and benefits theft and credit card fraud etc.. I've met other box holders there who said they've found themselves being subjected to that.

Also, this hostile postal worker makes me very uncomfortable. She's also made some anti-white remarks to me in the past (she's African-American and unfortunately very hostile about it). I don't want to close my box; I need the stability of it, and the postal workers come and go. Hopefully this one will go to...

I asked the P.O. box clerks at 4 different stations if the info demanded, especially after nearly 14 years of ordinary mail, was legit, and they said no, it was not, it was suspicious, and that they were aware of that identity theft scam within the SF PO going on, and not to do it.

When I asked the station manager to look into this, and try to help locate the missing certified mail, instead of doing so and getting back to me as he promised to do. I'd given him an email address to use and I asked him to keep it confidential, and specifically NOT give to anyone of the hostile psychos at the station. He failed to do so, and though he told me to call him the following Monday, he instead avoided my return calls for a week, and I was then told he turned it over to the "Postal Inspector" who turned it over to Consumer Affairs, who turned it over to the prime suspect, the station supervisor, confidential email address included. She wrote a note which smacked of extortion. No info, no mail and no more PO box!

What kind of an investigative process is that? Turning the complaint of mail theft, extortion, abuse of authority and so forth over to the mail suspect, and letting them take revenge against the complainant? There is really something wrong with that!

I am devastated and don't know where to turn.

The US mail was supposed to be inviolate. They advertise PO boxes with the inviting concepts of "security, privacy, convenience" on their ads. They don’t delivery though. Literally.

Read full review of United States Postal Service [USPS] and 1 comment
Hide full review
1 comment
Add a comment
H
H
Hate the USPS!
, US
Apr 10, 2010 9:51 am EDT

The only thing the USPS is good for is making sure your bills get to you and your mailbox is full of junk... As far as everything else they are pretty much worthless! Whether it be loosing something you sent out ie: bill payment, birthday card, or a package, there is always the wonderful "UNION, I don't give a s**t" costumer service you can look forward to! The whole system much like everything else is corrupt!

It starts from the top all the way down to the lazy mailman who would much rather slip you a "sorry we missed you" in your mailbox every single time you receive a package, than walk the 10 yards it takes from your mailbox to your front door forcing you to bring that "Sorry, I'm too lazy slip" to the post office where the line is out the door full of people holding that little pink slip of inconvenience.

That is just my two cents on the USPS in a nutshell... I hope for USPS bankruptcy!

ComplaintsBoard
N
7:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] bad business practice

Have problems with the N Quincy usps on hancock?
I bought a $120.00 item on ebay and the mail carrier left it on my doorstep. I live above a laundromat and it got stolen. They could have left a note and had us pick it up but they were to lazy to bring the item back for us to pick it up at the station. They are ###ed. Use any other delivery service but the usps because they dont care about your stuff. especially the north quincy, ma branch. They are the worst!

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cicci_Reep
Hot Springs, US
Apr 07, 2010 1:23 pm EDT

Wow! I know you are from a different state than I am, but although there have been occasional problems with USPS over the years, I have been fortunate enough not to have really crappy stuff happen! I run an eBay business and have been doing this since early 2001. About 4 years ago we moved to a very rural area in the western NC mountains. If I have to go to the post office, I end up driving over 22 miles of very winding mountainous terrain. I began doing all my postage through the Paypal Site. I have had very good results with this method of shipping. In 9 years I have had no lost packages, etc. Until I read this email complaint, I had no idea as to the problems other people have had. It is at least a good thing to be 'aware of'. My local post office is really a great team and I have nothing but praise concerning them. They do many pick-ups from me when my packages are too large for the mailbox. Plus, they are also willing to help me out at times on other related issues.

I'm really sorry to hear that you have the problems you do with the USPS where you live. USPS has been my choice of shipping methods for many years now. I do sometimes use UPS on items I have sold as my method of shipping, although as a general rule I prefer USPS over all others and have saved a lot of money over the years by utilizing USPS instead of UPS.

At least in my area...I really praise our USPS workers for their very fine job!

Regards,
Cicci

ComplaintsBoard
K
3:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] stolen mail during inspection

While I realize that media mail is subject to inspection, media mail boxes I sent December 31st, 2009 were cut open, and ransacked. Many books were removed and replaced with books I have never seen before. In this replacement, there was a travel size pack of tissues ("taschentucher solo talent") that looked like it was from another country along with the list of books below:
Beyond Horizons by David N. Spires
Engineering the space age by Bruille
Sherman Air Warfare by
Aerospace power in the 21st century
conflict culture and history regional dimensions
Volume I ideas, concepts, doctrine by Futrell

The largest box with the best of my books disappeared and I have yet to hear from the "Atlanta Mail Recovery Unit". I suspect someone will pocket the cash for the books stolen during their "auctions".

Many of my books had KStrait written on them. They were in a box labeled "small 16 3/4 x 12 1/2 x 12 1/2". It was also labeled "pratt" and "recyclable" There were several expensive science, math & engineering books I had hoped to use to prepare for an exam I must take in the spring. Instead I have a pile of books I have never seen before to remind me how foolish I was to think that USPS was safe and responsible.

I mailed the Parcel Search Request form January 11th, 2010 to the Atlanta Mail Recovery Unit with a list of my missing books. I believe the auctions this center has with stolen books/articles is inappropriate for a government run agency.

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
2:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] mail delivery

a female mail delivery person won't deliver the mail! Checks don't come, medication does not come, bills etc etc. This is the northest there will be snow, the boxes where I live are shoveled out and the only person that has a problem with getting to the boxes is the mail delivery person. People in vans, compact cars and trucks can all get to the mail boxes just fine. I walk up to mine.

She is in a vehicle, I think it is time to make this route a foot one. This town is no longer as rural as it was. This person is being paid very good money for NOT doing her job. There are plenty of people who would be happy to do it.

This is not acceptable and talking to the MIlton post master does nothing, it would seem that this person does not have do to her job and it is OK.

I would get a box but I work long hours and would not be able to get to the post office in time.
Time to stop giving money to the postal service when they ask again and again!

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Del OK; Donald Ray Floyd Jr.
Del, US
Feb 25, 2010 11:26 am EST

Marshal For the Post Master
and the Post Master,

The United States Postal System Is become Illegally Served in Server Servitude by failure to make the Data Processing industry attach Fees that is Purchased, and canceled (Earned) in the way of setting a Telegram Stamp on the Email Volumes of Telephone Delivery Traffic.
You are illegally entering Countries for treaties that is the United States and every other Country.
DonaldRayFloydJr@Yahoo.com
Care of: Del City Church of Christ
Del, Oklahoma 73115

ComplaintsBoard
D
12:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] very poor post office service

This post office (Kensington station in Brooklyn, NY) has a history of having poor service. For example, they can keep you waiting in line for over an hour even when it is not in a busy mailing season/time. People just end up go to other post office to get faster service. But now, their delivery service is getting on my nerve. Last time it was a very small parcel package (even fits in my mailbox) that the mailman didn't bother to deliver or ring the bell. A note of undeliverable was left for pickup at the Kensington station. This time it is a priority mail package that I've been waiting for. No pickup note, nothing, was left to inform me of this package. I had to go online to track and find out "We attempted to deliver your item... in BROOKLYN, NY 11218 and a notice was left. You may pick up the item at the Post Office indicated on the notice..." I was at home that day and yet no one bother to ring the bell. I received a bunch of mail that day but nothing about the package pickup. And today they closed early. I have to wait until Saturday to pick up the package that I've been eagerly waiting for. Moreover, their attitude has been extremely unhelpful.

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rachel Buxbaum
, US
Jul 16, 2020 5:17 pm EDT

Horrible service! I am disgusted. They are rude and not helpful !

ComplaintsBoard
H
10:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] why is my address not viable?

My name is Wilma Smith. My mailing address is 494 Harlee Vista Road Pikeville TN 37367. We are new residents to Tennessee having moved here from Coconut Creek FL approximately three months ago. We've had to drive 20 miles to pick up our mail from the Post Office in Pikeville because our mailing address is not recognized by the USPS and therefore it's deemed invalid.
After complaining to the postman Timmy Hatfield that our neighbors get mail service and we are but 1/2 mile further down the road Timmy was kind enough to begin delivery but officially it is still an invalid address. We were members of Netflix and put our account on hold. We wish to reactivate our account and I tried but Netflix responded with this information. "We are sorry but there is no such address as 494 Harlee Vista Road in the zip code you have entered". The Post office in Pikeville is recognizing our address as viable for forwarding all incoming mail to us. I thought that was enough to enable is to reactivate our Netflix account but as I've already related for all intents and purposes our address doesn't exist.

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
krispix318
, US
Dec 26, 2009 11:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Have you tried contacting Netflix and explaining the circumstances? Even if they won't deliver DVDs, you can watch a lot of the movies online.

ComplaintsBoard
R
7:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

United States Postal Service [USPS] absence of priority by usps in priority mail

Priority Mail isn't priority with USPS. After repeated mailings of boxes sent priority with USPS during the holidays the past 2 years, I ve found that boxes will sit in the point of shipment office for 48 or more hours before being shipped, delivery being after the appointed holiday, Christmas, being delivered on the 6th and 7th days...not 72 or even 96 hours after I present them at the counter of the main post office (which totes its packages directly to the airport only 2 miles away). I've been able to find this out by calling USPS Track and Confirm on the day before the holiday. Pretty sure USPS used to give you track and confirm info on which post office/post office receiving center it had gotten to. I can see why the post office now only gives you the delivery time and day of final delivery. That is not tracking! That is only confirming. What a hoax. You get all the tracking info from FedEx and UPS. What's more, I mailed from this same post office (in city of greater than 1 million population) this last week on Sat evening Dec 19 at 5:04 PM, (a box weighing 8 pounds, with size 8"x 8"x14") and paid $24 bucks for sending Priority Mail to the adjacent USPS region. After mailing it, I found I could have sent it by UPS or FedEx for around $14 plus nominal charge for track and confirm (a buck or so), with guarantee of 3 business days. What a sham the USPS has become with Priority Mail. Prices have escalated, size of boxes have decreased to so small that you can't send anything priority, in any reasonably sized box for less than $20 to $25 bucks! I just checked USPS track and confirm, here at 7 PM 12/23/09 and info shows the package was received at mailing counter at point of origin (here in Nashville) on 12/19 Sat nite. Means, still not received by the local post office where it is to be home delivered, meaning it won't be delivered by Christmas. What a farce! $24 bucks for 7 day delivery by USPS...now the rule, rather than the exception. Believe me...changing to UPS or FedEx is the only way to mail. 2010 Christmas on Sat, so, mail on Mon, guaranteed 3 day, with UPS or FedEx and package will be delivered BEFORE CHRISTMAS!. You used to be great, USPS, but I won't be taken for a ride any more! Ron in Nashville

Read full review of United States Postal Service [USPS]
Hide full review
ComplaintsBoard
A
12:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] over charge

I went in for a Passport renewal to the good 'ol USPS today. All that is necessary to renew is your old passport book, 2 passport photos, 2 pieces of paperwork, and a $75.00 check. I collected all these items prior to my visit to the post office.

I could have easily mailed it myself using any other service such as UPS or FedEx, but chose to use USPS this time because I was close to their place. I sat in line for probably 10 minutes. I got to the clerk, she placed the items I had prepared into a priority mail envelope. I also paid .70 cents for a delivery confirmation.

After signing the receipt (which I didn't review at the time) I walked out of the office and to my vehicle. As I reviewed the charges in my car, I noticed an additional $25 charge on there for a "Passport Fee". I thought WTF is that! I was utterly ticked off to tell you the truth. I marched back in there (waited in line again), and asked what the $25 charge was for.

She immediately became sheepish and apologetic, and began to apologize pretending she "accidentally" put the charge there. The fee should only be applied to "new passport applications" she tells me. I felt completely taken for $25. Obviously it's not that much money, but I couldn't lose the battle. It's FRAUD in my mind. She was trying to get her sales quota up obviously.

Thanks for reading. Alan

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
9:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] horrible service

I ordered a package from ebay, everything was going okay until the day it was delivered... i received an email saying that my package was scanned as delivered due to the delivery conformation, except for the fact that my package wasn't delivered... i went to the post office to see what the deal was but all they gave me was the number for the postmaster... when i called the postmaster he said that my normal post carrier scanned my package as delivered and that's all he could do... so essentially they said "screw you, we don't believe you"

Read full review of United States Postal Service [USPS] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
faktion84
Phx, US
Dec 14, 2009 1:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

screw them someone should pay by getting there butt kicked...

ComplaintsBoard
S
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] terrible delivery service

The Cypress Texas U.S Post Office branch and particularly our mail person is the worst in the country. WE have lived here for 3 months and have not gotten our mail 2- 3 days per week every week, oh but we do get many different neighbors mail many times. Several days a week some of our mail gets dropped off to us by different neighbors who received our mail . Sometimes two different neighbors bring us mail on the same day . Several complaints have gotten us nowhere. How can anyone be so confused.

Read full review of United States Postal Service [USPS] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
N
N
nomail
, US
Mar 21, 2011 10:53 pm EDT

Sounds like the same type of delivery Michigan gets. Damaged mail. Mail not getting delivered. I sent mail to a friend in Canada, it has been 3 weeks and they have not recieved it yet. Called the postal service and they just said theres nothing they can do about it. I can see why the postal service is going under. They should just close the doors. You cant blame Washington, they do not deliver the mail. Put the blame where it belongs (the Branches). My next packages and every package afterwords will go UPS or Fed-ex. The postal service should go to a public enterprise.

T
T
twistin-postman
auburn, US
Dec 05, 2010 3:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

as a retired mailman in syracuse ny, I can tell you that the problem comes from washington DC. no hiring is allowed unless it is approved by washington. when someone retires his route is obsorbed by the exsisting routes. the routes are being timed right down to the second, and being retimed every 2-3 months so there is no spare time. when the carrier is given extra to do, due to retirement, sick call, or vacation time, it tacked on to an exsisting route and the carrier is told to do the extra 1st, thus putting his regular deliverys behind for the day. Also having a differant person deliver part of a route everyday results in undelivered and misdelivered mail. Its only going to get worse. In my own personal opinion, I think the government is trying to make the service so bad that the public will want it turned over to public enterprise, which is what the government wants.

S
S
Steubenville
Steubenville, US
Jan 22, 2010 1:52 pm EST

I live in a small town named Steubenville Ohio, just recently our neighborhood has had a problem with our mail man. It seems that he is hiding behind the rule that he "fears for his safety" as a means of not having to deliver the mail. In fact he has now complained that he does not want to deliver to the entire neighborhood! This is ridiculous. One neighbor was told buy the mailman that he had to move his mailbox from the side of his house to the front, My neighbor complied with this request and then the mailman complained that he refused to deliver their mail at any tie when their 5 -- 8 lb dog was tied up outside, oh I forgot to address the fact that they tie their dog out in the back yard? What is this man's problem? I have been notified by the electric company that my mail was returned to them on "a couple of occasions". This is also the same mailman who we had before and luckily lost him for a number of years only to see him return now again. We have had no problems WHAT SO EVER with our previous post man and before this same mailman was not delivering such things as Easter and birthday cards sent to my children by their grandfather whom had complained to the post master and that was the time he was switched to another route. It appears to me that this man hates his job and is purposely seeking out excuses not to have to do his job. If he is not happy with his current position FIND SOMEONE ELSE! This is truly ridiculous. Don't they see that no other mail man has complained except for this man? Before my previous mailman left he explained that regrettably he was being transferred and that he did not want to leave his route. This is sad when someone who is fortunate to have any job has one of the best jobs and finds no solace in this fact. I just wish that ungrateful people like this individual would not be representing one of this countries finest institutions.

W
W
Willie Darrett
Fresno, US
Dec 23, 2009 3:49 am EST

I had it! The U.S. Postal talks about how to stop from having your identity being stolen, and they are the ones that are giving your mail to other addresses (not yours). In the pass two weeks we have not received billing statements, we also are getting neighbors mail and mail from others miles away. The contracted postal worker that delivers our mail have put our mail in other peoples mailboxes, some bring them by, but who really knows who ends up with our mail. I should have said something years ago, but now it has become a big problem, and it is just a matter of time before someone uses our information because of the postal services neglect in delivery the mail properly to our mailbox (corner neighborhood mailbox). Every year the price of stamps go up, but service gets worse, and this giving my mail and other private important information to others is unsatisfactory.

ComplaintsBoard
P
3:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] lost package to cuba

Enviamos un paquete a Cuba por medio del correo, U.S. Postal Service, el 30 de noviembre del 2008. El paquete nunca llego a su destino a Cuba. Cuando llamamos al correo en U.S. nos digeron que algun reclamo sobre ese envio es cancelado en 3 meses. Resulta que conosco otras personas que los paquetes se le han demorado 9 meses en llegar a Cuba. Donde estan los ladrones entonces si aqui dicen que en 3 meses no hay derecho a reclamo y los paquetes en actualidad no los entregan a veces hasta 9 meses o mas.

Read full review of United States Postal Service [USPS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
5:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] priority mail not delivered

I shipped a letter on on November 12, 2009 using a flat-rate Priority Mail envelope with delivery confirmation from Staten Island to WI. Today is 25 November. The last available information is that this letter left the facility in Jersey City, NJ on November 16. I made 4 complains so far to the USPS customer service. I wonder if this department is alive.
For the period of time May 2009 - November 2009 I sent five priority mail letters. On of them went to the destination in 18 days. This is the second time. Conclusion: USPS provides 40 % worst service. They only want a price increase which is always granted.
To complain from them to them does not make them accountable. This is wasting of time.
This procedure must be changed. You pay, they don't care, they will not return your money back because they have this rule.
Amazing.
Poor customer of USPS

Read full review of United States Postal Service [USPS] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
JHS3
Denver, US
Jan 17, 2015 3:35 pm EST

Exact same thing has happened to me twice so far. Currently I have a legal document I sent on Monday from the Lakewood CO Station certified and 2 day priority mail. It never left the post office until the day it was guaranteed to arrive, the following Wednesday. Was sent to the wrong post office (per my going to the Lakewood Office and spending 1.5 hours tracking down). Currently the legal letter sits in the Baltimore post office and is undeliverable until the following Tuesday because Monday is a holiday! I have filed a complaint with the postal service, totally worthless. I will never use priority mail ever again, nor the Lakewood post office when I need to send any important or urgent mail (NEVER AGAIN)! Priority mail is the biggest joke and scam the postal service has pulled on the public. Not to mention that this agency "should go under" as they continue to prove over and over again their lack of concern for their customers as well as their incredible inability to perform the simplest of tasks! No wonder they are in trouble! They are worthless scam artists...

A
A
ABar
El Dorado Hills, US
Dec 26, 2013 4:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I mailed a priority package from Folsom, California to Amarillo, Texas on December 18, 2013. It arrived in Sacramento, 30 miles away, the same day and remained there from December 18, 2013 until December 26, 2013 when it finally made it to Amarillo. The Christmas package which was suppose to be delivered December 21, 2013 was not delivered until December 26. Why was the package held in West Sacramento for 8 days? There is no way it takes 8 days for a package to be sorted, processed and shipped and there is no excuse for lousy service. The Post Office asks for price increases and they are always granted. As a consumer all I ask for is efficient competent service. The Post Office is guilty of false advertisement and if it cannot deliver as promised they should fully reimburse consumers.

A
A
anoymousjori
Atlanta, US
Apr 16, 2010 12:26 pm EDT

The best thing I could tell you is contact the Postal Inspect or call the closest mail recovery center. If it has been more than 90 days you might can kiss your valuables (if you mailed them) good bye, because they put those things on the auction block, if no one claims them .

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact United States Postal Service [USPS] customer service

Website

www.usps.com

Most discussed United States Postal Service [USPS] complaints

numerous mails from unknown people
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with United States Postal Service [USPS]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with United States Postal Service [USPS] Customer Service. Initial United States Postal Service [USPS] complaints should be directed to their team directly. You can find contact details for United States Postal Service [USPS] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about United States Postal Service [USPS]. Discuss the issues you have had with United States Postal Service [USPS] and work with their customer service team to find a resolution.