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United States Postal Service [USPS]

United States Postal Service [USPS] review: very poor post office service ( 1 comment)

D
Author of the review
12:40 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This post office (Kensington station in Brooklyn, NY) has a history of having poor service. For example, they can keep you waiting in line for over an hour even when it is not in a busy mailing season/time. People just end up go to other post office to get faster service. But now, their delivery service is getting on my nerve. Last time it was a very small parcel package (even fits in my mailbox) that the mailman didn't bother to deliver or ring the bell. A note of undeliverable was left for pickup at the Kensington station. This time it is a priority mail package that I've been waiting for. No pickup note, nothing, was left to inform me of this package. I had to go online to track and find out "We attempted to deliver your item... in BROOKLYN, NY 11218 and a notice was left. You may pick up the item at the Post Office indicated on the notice..." I was at home that day and yet no one bother to ring the bell. I received a bunch of mail that day but nothing about the package pickup. And today they closed early. I have to wait until Saturday to pick up the package that I've been eagerly waiting for. Moreover, their attitude has been extremely unhelpful.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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Rachel Buxbaum
Springfield, US
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Jul 16, 2020 5:17 pm UTC

Horrible service! I am disgusted. They are rude and not helpful !

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