The complaint has been investigated and
resolved to the customer's satisfactionResolved US Bank — bad customer service
resolved to the customer's satisfaction
I drove up to there atm to check my checking balance, which I have done many other times, the machine ended up taking my card. I asked the ladies inside to help me. The one girl "steffany" proceeded to tell me when they get my card the next day it will be destroyed. Due to it is not from us bank. I asked how can I get my childs medicine that I needed to pick up down the road. She said with a smeark then go to your bank (Solon state bank *awesome bank just saying :]*) and get money. I said how is that possible when it is 4:30 and my back is 45 min away my bank closes at 5 so how can they help my situation and that is why I would use there machine for my balances and withdrawals when I need cash. She said it is not her problem. Wow!!! That's what I call great customer service and better yet compassion for the customer. This message is for steffany on mt. Vernon rd. "you do your job poorly and for that I will no longer use any of us banks' atm ever!!!