UPS
Reviews and Complaints

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.

On Tuesday, April 7, 2009, I called the company where I order from to check the status on the order. I was informed that it was sent out and I should have gotten it by now. I called UPS in Saddle Brook, NJ and a female said it was delivered already that Monday, April 6th 2009 to MY NAME at approximately 12-12:30pm. I told her no, I didn’t get my package. Then I asked who signed for it, she said MY NAME. I told her, no, I was not home.” Then she said it was given to a female. I asked her once again, "What name did they sign?” The young lady hesitated and said, “That delivery didn’t need a signature.” I told her I need that package. I was told to check with the upstairs neighbor and next door. I did and no one had the package. I called back the next day to inform her no one was home when the package arrived and no one has it. I asked to speak to the manager who was Doreen. I expressed how I needed the package by Friday. She informed that the driver would come back (Wednesday, April 8) and point the person out who he gave it to. I agreed so I cancelled all my plans to wait for the driver Victor to come back. Come to find out, he was off until Monday and so was the Manager Doreen. That’s when I lost my patience. I ask to speak with her boss which I was told his name is Toni Gerbesir but he was in house but not there. I continued to call; I was told he was in a meeting. No one would return my calls. Between myself and my sister (who helped pay for order) continued to call. We where put on hold, when we would spoke, we were cut off, spoken to very rudely. Just to shut us up, another driver was offered to be sent out. How can that be? He didn’t know whom the driver gave the package to. That Monday I called Doreen back and informed her, how upset and angry I was. She said she would send the driver back that day. (Which was Monday, April 13, 2009.) I told her no, I don’t need it now because the event is over. The girls at our church were dancing that Friday past and the skirts I ordered were in the package. I want my money back. Doreen said, “Well we still need to find out what happened to the package. I will send the driver back.” The driver came, rang my doorbell. I looked out the door, not even 10sec; he was back in his truck. I had to yell for him to wait. The driver said, he rang the doorbell and a female yelled out the top window that she’ll be right down. So he left the package on the to step and placed garbage can in front of it. I explained to him that the garbage can not fit on the top step. Then he said He thinks it was another can and pointed at the garbage next door. I told him its garbage day and that can is never there. When I tried to speak he kept cutting me off. I told him well let me see if she’s upstairs and you can ask. He said no, he doesn’t do that. He had me sign a paper to say I didn’t receive my package and left. I called UPS back and explained to them he didn’t give the package to anyone. I told her I want my money back. Then she said I have to contact the company where I ordered the package from, and how I have to file a police report and report it stolen. By this time I was very angry. I told them no! The driver screwed up, you guys need to fix it. I was not going to say something was stolen and it was not. I asked for a higher person. I was told he was unavailable. Between myself and my sister calling to speak with someone in charge, we never got a call back. We were told that someone was going to call us back in 30min. I got that call the next day in the afternoon from the security department. I returned the call and of course no call back. The next day, Tuesday, the UPS driver Victor, came to my door telling me to stop calling and how we’re making ourselves look guilty. How we became suspicious because we no longer want our package. I told him, he looks suspicious because the upstairs doorbell doesn’t work and the person wasn’t home. Then he said he thinks someone yelled from the side or the back of the house. That told me right there, he messed up. He stood at my door for 10min. arguing with me. The company from down the street came down and told him that they are waiting for their packages. That’s when he left. I called UPS and Spoke to a gentleman that went by the name Jr. He was the ONLY one who apologized, who listened, who spoke to me with respect. I don’t know if he was sincere or not but he convents me. The last time I had an order that was delivered thru UPS, 3 years ago, I had a similar problem. That’s why I was trying other ways around it. The one thing I didn’t understand was that we were told, “From now on, anything with our address is going to require a signature.” So only if it’s a problem is when UPS does the right thing?

We have been fighting UPS to refund our shipper (suppiler) in china for the package that
UPS had lost.. it is now 15 days, and we still yet to see a dime...

Our supplier in china speaks poor english, and UPS CANADA continues to tell us that the shipper in
chian must contact them, so they have many times, but UPS CANADA does not reply to our
CHINESE CLIENT...

They are very rude on the phone, and the only thing we are trying to do is refund our CLIENTS
money. THEY STILL HAVE YET TO REFUND IT...

And we continue to get emails from UPS, telling us that only the shipper can request certain information.

If anyone plans on shipping via UPS CANADA, , , please do not...

Its is a wasted amount of time.. and headaches.
WE continue o get no where with UPS.

UPS CSR we are dealing with is
Linda Belliveau
UPS Customer Service
CANADA.

wow u are an idiot, they are just trying to deliver and not bother you. calm yourself and quit it with the legal talk - u cleary don't know your ###

If the car was unlocked they did not break in. They should have got a signature though. If they did not they had to forge your name because the DIAD will not let them complete the stop without a signature.

im a ups driver and ups dont care about wat the drivers got on the van or wat weight its is, they just fill the van up block all the doors and expect u to del, they r breaking so many rules and making people life hell. the driver has a right to refused del if cust dont help, but ups dont tell cust that so the driver gets all the stick, ups r making good workers sick and r bulling people so badly, they make driver break speed limts and make them rush dels so most driver up up with serious back injury, can anyway help me fight this prob ? how can u call someone a loser ?

One thing that should be brought to line in reference to this issue is UPS only takes packages up to 150 lbs. If the package did indeed weigh 200 lbs, you surely can not expect the driver to be able to deliver it.
Calling him loser for not being able to properly lift and handle a 200 lbs package is a little extreme.
You obvioulsy ordered it from Khols as you knew you could not purchase it locally and take it up two flights of stairs by yourself. Also, knowing that fact, you were willing to spend the additional money to have it shipped and delivered.
Give the driver some slack. it appears Khols tried to save some money by intentionally shipping the package, probably at 150 lbs and not at the 200 lbs it should have been, instead of using one of the LTL delivery options available.
I recently purchased some furntiure from JC Penny's that, had the weight been 150 lbs or less, UPS could have delivered it. However, JC Penny's, knowing that it would arrive in better shape on an LTL, shipped it with a company that employed two delivery men vice the one driver UPS would have used.
The shipper is as much to blame, if not more, than UPS or their driver. Some common sense must be used when shipping freight or packages. UPS does a great job delivering a normal sized and weighted package. None of the delivery services (UPS, FEDEX, DHL or USPS) would have been able to deliver your package to suit your needs.
Lay the blame where it belongs, mostly with Khols.

well i am a UPS driver. The problem with this complaint is this. When most of us were hired the weight limit that we were required to lift was 70 lbs and the demensions were different also. Upper level management (people who do not lift a package) decided that they would move the weight limit up to 150 lbs and accept larger packages. I also know that shippers are not putting the correct weight on the packages and shipping them UPS trying to save money. The driver by contract should have had a helper riding with him to handle a package of that size and weight but as i know management does not allow it because it saves them money and gets them a big bonus at the end of the year. I know all to well because of the slipped disk in my back that happened on the job but in the UPS way it was my fault even though I did nothing wrong.

I totally aggree with your complaint

i have sent package on to pay basis and my customer has made payment for that.
Yet they are billing the sae back to us.we have provided them with evidences but they are not listning.

Good Luck finding an honest UPS representative. The UPS man came to my house while I was at home. He apparently thought I wasn't. In spite of my large, dry covered front porch the driver decided to come around to the back of my property. I was in the house undressed at the4 time, but heard something out back. I went to look out the peep hole in my back door and the UPS man rolled his two wheeler right into my pickup breaking off my mirror. Thinking the driver would do the right thing I ran to get some clothes on. When I looked out back again he was rolling his hand truck up my driveway. I ran upstairs only to watch the crooked lithe snake drive away. Within a few minutes I looked up the UPS customer service number and called to complain. I told then I was calling the police. The customer asked me to instead wait as she was calling the local UPS people and they would take care of anything that was wrong. Trust me people - These UPS people are lying ###. They could have fixed my mirror for about $100.00, but because they continue to jerk me around weeks I can not legaly drive my truck and require a rental car. Their game is to wear you out. They lie, they refuse to return calls. They make promises and then don't keep them. It seems all I can do is call the local press and file a suit. I am doing both! If one of these sneaks damages your property throw their ### in jail. That is the only satisfaction you will get out of these lying little sleazy crooks.

I hope your not holding your breath! They dragged me along for over 6 months. Then told the shipper it wasnt their fault and denied my claim. The left my pachage in my yard with 2 large, yet very young, pupped. I came home from work less then 1/2 hour later and didnt even realize they had delivered anything at first . Thats because the puppies torn the small box to shreds! I guess the way they see it, if they drop your package in your garbage can its ok, they delivered it and thats all that matter. I will not be using UPS again, ever.

UPS is the pits, the absolute worst. I have never had so many problem with a shipping company in my entire life. In the last 4 months I have gone thru 4 major problems with UPS. They've Lost my package and I had put thru a claim, they've had me wait 3 hours in the 10 degree weather with my 6 year old son just to tell me they can't find my package, I've stay home numerous times for packages and the driver has gotten out of the truck with InfoNotice in hand and slapped it on the door without even ringing the bell, they've delivered my package to someone else job, basically they're just screw ups. I am going to suggest to my company which also uses UPS that they go back to Fedex. it may be a little more costly but a lot more reliable and friendly.

UPS is the worst at delivering packages too the correct address. I will never do any business with them again

After 50 plus years of using UPS I will never use them again.

A special anniversary gift for my son as never delivered..."left at the gate" was the reply when I inquired as to why it was not received..the "investigation" lasted a week...they were "sorry" but it was obvious the driver either delivered my package to the wrong address of stole it for himself...THERE IS NO GATE AT MY SON'S HOME!...I tried for a week to obtain a refund for the loss...letter to corporate headquarters, e-mail, filled out online forms, went in person to the UPS local store...with NO luck.

No one can help me...customer service is absent ...using UPS to ship anything valuable is dangerous and unreliable... I will stick to Postal Service or FEDEX

Samuel M Cohen MD

I had a new iphone 14 plus delivered but ups ripped it open, took it out, setup the phone and then put a PASSCODE lock on my barand new iphone 14 plus...

The worst courier I have ever encountered. Tracking service is the worst, unreliable and not updated. Customer service is even worse, doesn’t know how to deal with customers. Waiting for my package since October 26, called customer service almost every day and customer service agent kept on telling me that it will be delivered the following day, and eventually they said that the item was lost and cannot find where the package is. They don’t have a proper monitoring system at all. They ask me to call the sender to report it’s missing and request for an investigation. I always have bad experiences when dealing with UPS. It is hard to believe they are still in business. The solution is to never use UPS again if I can.

UPS needs to do something about their delivery workers. This is the second time my package has been delivered to the wrong address. Luckily the 1st package was a replacement cell phone and couldn't be used without it being tracked if someone else tried to activate it. This time it was a new pair of headphones and I'm quite sure that whoever received them will not be bringing them to me after discovering that they were delivered to the wrong address.

My nieces graduation gift was supposed to be there Tuesday June 15th. Even said it was OTM (on the way). Today Wednesday June 15th and now it says it might be delivered by 7:00pm. So UPS here in the United States sucks just as bad. If we had a local fed x I’d use them. Fed X is more accurate on their deliveries. Tried to find a complaints dept, but they’re so terrible they don’t have one.

UPS truck # I52288 plate BA 30406 ontario licence plate drove onto private property of 1945 Wilson Ave, April 11th at 1:pm

I thought he was delivering a package truck remained, I approached driver told him its private property he blocking the way he needs to move, he replied " I'm eating my sandwich, he said what? you gonna call the cops. I said no I will complain to UPS. turns out there is no one to complain to. UPS just lost another customer.

Avoid this company! Not only did the package I sent by express not get to its location by the guaranteed date (sure, really guaranteed! What a joke!), the UPS company refused to give a refund. After they made the mistake of not being able to use GPS or a map.

The address was correct on the package, but UPS denied it was so. Because they want to keep the money obviously. The staff at the UPS store were only slightly helpful. They were more worried however, about deferring blame to UPS than solving the actual problem.
Will never use UPS again. I would give 0/5 if I could.

I ordered a 36 inch fan from a local store. It was delivered to my house apparently yesterday (late in the evening). I was not aware that the item had been delivered. There was no knock, no ringing of the doorbell. Nothing. So I had no idea the item was on my front porch. When I looked out this morning to get my mail there it was on my porch.
It had rained last night so the box was completely soaked. It was not even wrapped in brown paper or even in a better box. It was placed on my porch and got wet. I am hoping when the box dries the fan will work. What is wrong with your delivery people? I do order a lot online and most of the time my items are fine. If a package is delivered to a home the delivery person should let the owner know that he has dropped off a package. I can't look out the window 24/7 to check to see if I got a package. Please be more careful in the future. Thank you for your help in this matter.

Ireceived one of two packages from UPS. Called UPS representative and he said my order was complete. I have done business with the shipper before. I knew that I was going to receive two boxes. I received only one.

My daughter Lynn Sullivan shipped my suitcase from Norwalk Connecticut on the 10th of June. I flew from New York JFK on the 9th . American Airlines would not take my case because they said it was too late. My daughter then took the case home and mailed it on the 10th from Staples in Norwalk. I was supposed to receive my case on the 16th in Rio Rancho, New Mexico. In my case were my medications including cancer medication, pain medication, hypertension medication, antidepressant. My pharmacy will not reissue the pain medication, one hypertension medication and depression medication because it is too early to refill. My dirty laundry toiletries, three very expensive bars of soap for family, my toiletries included Georgia newly purchased . My two sets of pajamas were missing including my Betty Boop (favorite) . I have reviewed the shipping information my daughter provided and no where is there a tracking number- My case was tracked by UPS to New Jersey and there the ball drops. I would hate to think that a dishonest UPS employee was more interested in my case contents then shipping it. I also had a purple suit that I wore to my Granddaughters graduation from Green Farms Academy on the 8th. I am distraught because my information is on my medication bottles and besides who wants to go without their most important medications. I think the investigation currently underway is worthless .

I ordered a SunSetter awning which they chose to ship to me by ups freight.. Received a call from ups freight stating that they could not deliver to
my address because their drivers could not come into our sub-division because they are not permitted to back up their truck in a residential area.
Suggested they transfer to ups which comes in this sub-division frequently and was told they could not because ups is a different company than
ups freight. Guess they can't even talk to each other or do business with each other either. After discussing ways they could effect delivery, I was
advised they would call SunSetter to ask them what to do or would return my awning to the shipper. After receiving no further word from ups or
SunSetter, I later called SunSetter and asked for assistance in getting delivery. They had received no communication from ups freight and said
they would arrange delivery by having a local trucking company pick up the awning from ups.
UPS freight is the most pathetic trucking company I have ever had the misfortune to deal with and I would advise businesses and individuals
to never use ups freight to ship anything.

I absolutely agree with you! UPS's CS and delivery methods are horrible ! I had a package that was supposed to be delivered on 12/23/16. It was not delivered, the driver indicated it was undeliverable because "there was no answer". The recipient was indeed home during delivery and the driver never left a notice. It was rescheduled for delivery on 12/2716 and once again it was not delivered. The package is now rescheduled once again for delivery on 12/28/16! I never requested a signature for this package. I contacted UPS customer service and spoke with a representative (in the Philippines very frustrating) numerous times on 12/27/16 and was told it was in the truck for delivery and it would absolutely be delivered, lies! The CS representatives are just reading from que cards, they look in the computer and give you the same exact information that your able to find on their website. There is no personal contact or caring, it's like talking to a robot that you cannot understand. I contacted QVC where I ordered the item and they had to send out another package! I told them I absolutely did not want it to be sent via UPS, thankfully they cared about my frustrations and are sending it next day air with Fed Ex. I will NEVER use UPS again...if the company I'm buying from uses them I won't do business with them.

I ordered online from Amazon and UPS was suppose to have my package here yesterday and when I checked online it showed delivery attempt but it was not, not even a sticky notice so I called UPS and they said there was an attempt and I said no way because I sat home ALL day. The B.S. customers all the time to cover their butt. Now I have to wait all day today for package to be delivered, like I have nothing better to do than sit home between 8 am and 8 pm. I really DO NOT like UPS BAD SERVICE.

I have been dealing with UPS for almost a month now, over a textbook they delivered to the wrong address. My shipper will not return any of my messages, and my classes start tonight. I bought the book on e-bay, I would think my reciept should be efficent in giving me the reimburment not the shipper.

I am a college student with no extra money to buy another book, without the reimbursment. This is ridiculous, and because of UPS' mistake, I am going to have to wait and hope the shipper gives me a refund.

Thanks UPS, I hope your reputation suffers because of this. They are a horrid company, and they do not care about their customers.

UPS IS THE ### COMPANY WITH THE ### SERVICE! they literally knock on ur door right when u leave the house so that they dont have to come back again! their service sucks aswell because all their agents cant even workd the computer system properly to get requests processed! theyre system is just pathetic and i suggest that if anyone wants their package delivered within the year their ordered it, dont use ups...end of story. i got mine...wait i DIDNT get mine and its been a month!

I will NEVER EVER associate myself with UPS. Over my dead body. Not only that, I'll tell all my friends to stay away from them. We've had a terrible and unprofessional service with their center at 2900 Steeles. The comment on the very top is a carbon copy of our experience with UPS.

Not only did they not deliver, they repeatedly lied through their teeth claiming that there was no body at home while we were home expecting their delivery from 8 AM to 8 PM. Even worse, for almost a week they kept promising it will be delivered the next day. Broken promise after broken promise. As far as we're concerned UPS is removed from our delivery vocabulory. PERIOD. Once burt, twice shy.

I hate ups i was promissed a delivery and just like all the rest of the people here got ###ed by this company

they are motherfcukers! same thing happen with me - does not make sense You are in the [censor]ing building just deliver the package !i would never want these motherfcukers to deliver me but i had no option coz where i made my purchase online they only had UPS .. they are worse no professionalism -took a day off from work whole fcuking day warming my sofa and bed just waiting for that stupid fcuk to deliver my package-

make sense please

The UPS stores are independently owned. They are NOT part of UPS at all. You can go on UPS's web site and print out a label and schedule a pick up without going through a UPS store at all.

I was home all morning to wait for a package and it never arrived so I had to leave. I left at 1:30pm. When I came home tonight I had a delivery attempt sticker on my apartment door that said they were here at 11:30 am. Apparantly my neighbor saw it at the front gate and put it on my door. I was home at that time! No one called or knocked.

About two weeks ago I was walking towards the front gate and saw the ups guy filling out an attempt sticker. He looked right at me, put the sticker up and quickly walked away. I think this is some scam they have going. They dont try very hard to deliver to make money when the sender re-ships. I have never had a good experience with this company.

I called to complain but the representative directed me to the website so I can complain. I never use this company to ship but unfortunately many retailers do so I'm screwed on delivery.

The same happen to me today. The online tracking stated there " incorrect address", but when I called the customer service to check the address is correctly printed in their packing slip. They are lying. I will never use UPS and going tell every one that I know not to use UPS and ask my company to stop using UPS.

UPS guy came to my condo building 3 times in 3 days in Mississauga and never even bothered to call my condo unit to inform me that he has a package for me. What he did was he went to the concierge and ask if there's a check made for UPS everytime he came, and when the concierge said no, he leaves. How can somebody waste company resources by coming back 3 times to deliver something and when he is at the place of delivery he does no effort in contacting the client to deliver the package. I was waiting for my package and I had my check ready with the corresponding amount to pay UPS but I was not informed, not even once that he was downstairs. He was told by concierge to wait and he will make a call to my condo unit to inform me of a UPS delivery. UPS guy said no because he does not have the time. I sincerely hope this complaint would be addressed by UPS management here in Canada. Big companies are all experiencing bad times and employees like this guy who has still not delivered my package are causing big expences for UPS. If I only knew someone in UPS who is with management, I would really go out of my way to report this person because of the lousy job and poor customer service her does. I honestly feel so sorry for UPS-Canada for having this kind of worker under its payroll.

Email to UPS
Still don’t have my package.

Was hung up on by your Manager (at least she claimed to be the service center manager) from my local center.

I did EXACTLY what you UPS asked me to do to guarantee I would get the shipment – let them re-attempt, and they would delivery to my leasing office. So when you tag my door – and write on it “Delivered to Leasing office.” And I go to the leasing office – my shipment is not there – and the people who work there state your driver came – delivered freight there but came back an hour later because it was the wrong freight (it belonged to the apartment complex next to ours) but failed to leave anything for us.

So when I finally get to speak to someone from the local service center – of course they have no idea of my past conversations with that facility. And the best they can do I re-delivery the package the next day? I still cant pick it up? Bottom line is – I am the CUSTOMER, I paid for a service – you (UPS) failed to deliver. You FAILED to make right mistakes that your driver made. UPS failed to even try to be helpful or courteous. Instead, I get someone who cuts me off, interrupts, and hangs up the phone?

I wasn’t being rude but I was wanting a solution. If I tell someone I am going to do something – I do it. If I made a mistake doing it – I would correct my mistake.

So this being the first response I have received of the three emails I have sent – I will hope at least some action will be taken to maybe, just maybe rectify situations like this going forward. At least maybe the next customer will have a better interaction with UPS.

I do apologize that whoever is reading this is having to read this. It is a waste of both my and your time. If UPS (along with all courier services) just pick up and delivery the freight as advertised – emails, calls, etc are not needed.

Thank you for taking the time to read this.

Pretty sad when the only thing I can do is not use your service, send ugly emails, and call your 1800 number. I asked to file a complaint – but noone seemed to know how or wanted too. All I can do is tell others of my experience – which I plan to share with whoever will listen. Shipping is a “Service” not a product.

Worst company ever should just go outta of business or fire the Whole Board cause they don't do anything but make things worse Package was to be del on 8/9/20 couldn't make it they guaranteed it by the 10th. checked my tracking number said it was loaded on the truck at 5:45am on 10th. Checked later showed out for del. Never showed up called C.S. they gave me some crap about only being loaded that evening told them I was guaranteed it by the 10th was told they don't guarantee anything...Guess what happened... I totally lose it on them. said they don't work on weekends told they BS cause I live near the service center and c cars and peeps going in and out all day and night. Then they tryed to sell me some BS about only truck drivers boy did they get a slap in the face told them I drove a truck for 25yrs they didn't know what to say transferred me to someone else...And u know what happened... next time postal service or Fedex cause they both del. on Sundays

UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!

A. AlGahtani
+[protected]

I used to use UPS...but this is the last time. I have complained several times about packages being left at the road, which to the driver is the gate. Yes there is a gate there, but it is at the ROAD! I can't see it from my door. When I call, if I can get to talk to someone, they don't care. But I sure am going to start pushing any other delivery service!

wow i think ups is the worst thing ever for shipping yesterday i send 5 items i have around $100 in my paypal so they take the money instantly when i print the label 5 days afeter i was -$65.70 i say why i check shipping details and say
shipping charges 1 then shipping charges 2 the same money 2 times why
then i when to the ups and i was marking my boxes fragile please carefully and that guy toll me the ups recepcionist he toll me what are you doing he said if you mark the boxes or not we don't have preveligies for no one we send the boxes and trow the same and i was like wow ups is trash not recomended at all...

UPS is the worst for shipping cross boarder. Their brokerage fees are exorbitant and non-refundable or negotiable even if it was their mistake to add them (Item was a replacement and was marked as such, there should have been no tax coming across the boarder and therefore no brokerage fee) the USPS is what I have found to be the best for shipping from the States charging only $5 for crossing customs as opposed to $25++ charged by UPS who then because I live in a small city that they must deem rural they leave expensive packages on our door step if we're not home. My father who was away on business had an $11 000! insured item just dropped on his doorstep my mother had to get a neighbor to help her bring in the box and the item was so badly damaged that it had to be replaced.

Don't Use UPS

They don't have a clue regarding what customer service is. Besides, they lie. Just yesterday I was waiting for two boxes to arrive. One was delivered and the other was not. When I check their website the driver had stated that we where not home. First of all, I have not left my house in a week. Second, if I was not home, how did they deliver the one box. UPS is the worst carried in the world. Don't bother to complaint. I have and nobody cares care at that company. When you order, if possible request Fedex and don't give them your business. No wonder they call themselves brown and we all know what brown stands for. MAY UPS ROT IN HELL!

Hey, that's right They're stinks. I got two packages, and I asked them you can put these outside so that I can put these inside my trunks. What he did? He looked at me with weird face. Then, he said, this is not heavy, you can deliver yourselves. They don't know anything about the service at all. If it's not heavy, then why does he need to use dolly to deliver? They are sucks ! I would never every use UPS again!

Horrible. Never deliver Saturday packages when supposed to then say business was closed. Funny I live in a residence. Get phony [censored] bills from them for 15000 shipping [censored] from Vietnam to Vegas. A holes I live in florida. Then they totally smash a 900 apothecary unit I had shipped and the balls to send me a bill for the shipping extra charge. Hell no.

Worked for these @$%^s for three days.

Day 1: Watch 2 hours of safety stuff. Lifting, whmis, and some other corporate fluff. Then an open book test where there are no wrong answers. Then I had to help these twits pick up a rental van. That took a few hours. Then more corporate BS. Met the loser plant manager. What a terd. I'm given a photo copied instruction manual for the DIAD. Zero training on the thing. Just HERE. Study this off hours without pay.

Day 2: Job Shadow some guy. He was nice etc. Had no beef with him. We finished our route at 3:30. Only to see a message on the DIAD, "We have more for you to do. ACCEPT / DECLINE. Had to meet another guy, and take another 50 drops off him.

Day 3: Loser plant manager assigns me a route. He goes on to say, "This is the worst day of your life. Don't email me, don't call me. I'm not available."

My phone died mid shift. I had all the damn addresses in the route mapper which built me a route. Had to navigate dark, and under extreme stress. Hated it. My DIAD locked up for 25 minutes. Wondering if they did it to me just to screw with me. I could not get this stupid thing to unlock. it froze. Nothing in the book mentioned how to get out of that.

They don't care about your safety one bit. NOPE! Get this done as fast as possible, and be sure screw up your body so Jimmy gets his stupid Iphone case.

Took me 3 months to get paid for that. I had to keep chasing HR, and the other plant manager. They ignored me for months and I emailed day after day after day until they finally gave in. Threatened legal action too. Never ever work for this company, or ship with them.

This is a 1950's industrial slave pit where you are not important. They give two $#!&s about their employees.

I’m a 66 year old man who has been legally disabled since 1990.

I’ve discovered UPS (United Parcel Service) is willing to collect money (shipping charges) yet haphazardly abandons responsibility when delivering packages to residential properties on a gravel road at speeds in excess of two times the posted limit. As a result, the road must be repaired often and ultimately repaved.

I asked the UPS driver(s) on multiple occasions to slow down on camera. I explained the children, horses and dogs residing on the properties. I explained the wild rabbits, javelina and deer that frequent the road, yet the UPS driver(s) ignored my requests. I telephoned the UPS local office and call center registering a complaint numerous times… to no avail.

Since a UPS driver has already struck and killed a deer, I am calling for all businesses and residents to take notice on behalf of the children, horses, dogs, rabbits, javelina and deer. The UPS corporate office has exuded prejudice and discrimination; continuing to condone the UPS driver(s) immoral actions and lies. A class action lawsuit is in order to establish resolution of abuse.
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I too am a Victim of UPS changed delivery options. They used to leave a Slip to let you know they were there and after a 2nd attempt they would take it back to their distribution center. Now they just leave it at the Door and claim the Seller requested them to leave it there. Now I have had many packages stolen by them leaving it at the door even though I have specifically requested them NOT to do so as I live in an area thats not very safe. I try my best today to leave a message to ANY online Seller to use ONLY USPS as they will delivery my package securely in my mailbox or leave a slip for me to come and pick up! Do NOT use UPS unless you are home. They (UPS) are derelict in their delivery duties and try passing the buck off to the Seller. SHAME on UPS!

Ups really does suck.

I had a package with a tracking number, due to be delivered march 15th, 2018. never got it! so, I called the ups store in brooksville, fl, where my package was being held, on the 16th. it was supposedly not delivered "due to an event in my area". hmmm, really? what event? there is nothing happening in my area! that's weird a fed-ex truck delivered a package to my house on the 12th. well, come to find out they had a part-time driver, who I was told was "probably worried about driving on a dirt road because he feared getting stuck", so he just didn't even try to deliver it. now yes I live on a dirt road, but its not a bad dirt road and cars drive on it daily, and I have never had an issue with a ups, fed-ex, or anyone else driving on it before. it's literally two blocks of dirt road.

Anyways, he returned my package to the ups customer center in brooksville, fl. so, when I called on the 16th I was told they would file the request and have the package sent out to me the next business day, which was mon. the 19th. guess what... monday the 19th comes, tuesday 20th comes, and no package! I call back and asked, "can you tell me when my package will be delivered?". they preceded to tell me the request was never made and that my package was still sitting there. "okay, well the make the damn request and have it sent to me please!" they then tell me, that it will be sent out the next day, wednesday the 21st, and I would get it then. well, they lied... wednesday comes, no package. call back on wednesday, and I was told "sorry mam, the request was made, but it was never sent, it's still sitting here." wow, just wow! i'm fuming by this point. how difficult is it to pick up a package, a small one no more that 5-10 lbs, and put the damn thing on a delivery truck. i'm mean i'm no genius, but it doesn't sound like rocket science. so, I called back and asked, "where the hell is my damn package". of course, I just got another, "i'm sorry mam, it's still here. let me put in for a request to have it delivered." at this point in time, if I could've reached through the damn phone I would've smacked the [censor] out of this woman. I said, "no, I do not want another damn request. I want to talk to the damn supervisor!"

The supervisor seemed sympathetic and immediately put me on hold to call and talk to the brooksville, fl customer service office to find out where my package was and why it was not being sent. I thought, "finally, I will get my package!" he came back on the line and told me that they still had not put the package out for re-delivery, and assured me that he had made the inquiry and it would be delivered on thurs the 23rd. I thanked him and hung up with confidence that my package would be on it way, at last! one hour later, I received a phone call from the lady at brooksville, fl ups customer center (the same [censor] i've been dealing with) and she told me she received a call from a supervisor and that she "would personally walk your package to the guy in charge of loading the delivery trucks and I will not leave until I see him load your package on a truck for delivery" immediately. I gave her the benefit of doubt and thanked her, and thought, "about damn time!"

Bahahaha! ya, that was false hope! thurs the 23rd package never came... big surprise! although, another package I ordered last week came. amazingly, it was brought right to my door, by non other than ups! guess this guy had the balls to drive on a little dirt! so, I called the [censor] in brooksville again, "where is my damn package?" thought I was pissed before? here it is 8 days after my first initial delivery date, and I still have no package. well, this time they proceed to tell me that my package is "currently in atlanta, georgia"... ummm, no its not! wtf! "why is my package, that is supposed to be on my door step right now, in [censor]ing atlanta, georgia?"

Truthfully, are people this stupid? I live like 45 mins from brooksville, I should have just driven to brooksville and picked the damn thing up. since these [censor]es cannot do their jobs. why pay for shipping, if they cannot ship it to your [censor]ing door. I mean come on! needless to say, I was told that it was an error and it was "out of their control". of course, I asked them since they [censor]ed up are they going to pay to re-ship my package back to me? the supervisor (one I had never spoken to before) told me that they "may pay for it", they would have to look into the case. so basically, these [censor]ing [censor] are going to claim that my area was "inaccessible for delivery" and probably more than likely not pay for the re-shipping of the packaged item I ordered on e-bay. it's not the sellers fault and it sure as hell isn't my fault, and neither one of us should have to pay for this. the fact that I received multiple packages from both ups and fed-ex all week long proves that my area is in fact accessible.

Ups sucks big time! i'm done shipping with them. stick with fed-ex, they're more reliable!

And to brooksville, fl ups customer center... you my friends are a bunch of [censor]ing [censor]es! thanks for absolutely nothing!

I am livid. I was also told that delivery was attempted yesterday (friday). well, I was working from home all day friday and the window by my desk faces the street. my doorbell never rang and I never saw the brown truck. I did receive a doortag during the week that reported that my package was in the locker. I went to the locker today and the tracking number was not recognized. I got an excuse from the customer service person about why the package wasn't there. then he said it would be delivered monday. well, I will not be home monday so I asked for wednesday. then he told me that if I wanted a wednesday delivery I would charged a fee. wtf? they lie about the delivery attempt, they lie on their doortag about the package being in the locker, they cause me an unneeded trip to pick up a package that is not there, then they have the nerve to charge me a fee? ups is a terrible delivery service and this is not the only issue I have had with them. if amazon does not either make them improve their service or fire them, I am going to cancel my prime membership. shopping in a store is easier than this, by far.

I have found that ups customer service to be the most dishonest group of people that I have ever run across. it will be the last service that I will ever recommend or use in the future. I will not purchase anything that is shipped by ups and I recommend that any private person use another service.
I am 75 years old, I am a veteran, I owned and operated a business for over 40 years and I can say honestly that ups is the most dishonest company that I have ever run across. they make appointments that they do not intend to keep. they inspect packages by phone in which case they can disallow the claim because they have no intention on paying any claim. received a package that had been hit by a forklift and the product was destroyed. they took the claim gave it a false number that could not be traced. then made a demand to inspect the package and then did not turn up for the inspection. did not return phone calls... etc... still have the package which is a item paid for and they wanted to pays the person who sent it.

A guy 6 house away brought me my package that ups dropped off in his yard, actually threw it over his fence according to the guy that lives there, luckily he honest took time from his day to bring it to me ofcourse everything was broken inside the box, then ups sends me an email claiming it was dropped off on my porch, the driver most b a liar, lazy no good liar, if u screwed up like that where I work id be fired, ups was once a great company but now they suck, I quit buying online if the company ships ups, and I hv told them so if enough ppl complain the to stores that use ups maybe they will use someone good that acutally delivers to your house not 6 house away!

Don't mean to be spamming here but I wanted to share the link to my claim against the company. I believe those who have been wronged meet the qualifications for a class action suit. after all, there are plenty of use who are not happy with how ups treats their customers/clients.
Here is the link: http://www.peopleclaim.com/complaint-details/ups-united-parcel-service-headquarters-atlanta-ga-5977772

UPS is the worst shipping company that it should no longer be in the business. I ordered two carts at the same time one from Target and one from Amazon. Both did not arrive.

UPS lost my package. It was a cart from Target. It was supposed to be delivered on Feb 16, 2024 but it's now Feb 24, 2024 and I still don't have it. Target told me that the package went back to UPS and immediately gave me a full refund. I ordered a different cart and told Target to tell the seller that he/she should not UPS but USPS or FedEx instead. I really hate UPS! I am so frustrated and angry!

I hate hate hate UPS! It's the worst delivery carrier ever on this planet! I ordered a shopping cart and was first scheduled to be delivered on Feb 16, 2024. It did not arrive and so on the 5th day, I contact UPS and they assured me it will arrive in a few days without a definite date. It did not happen. Then they gave a different tracking number and told me to wait for a couple of days because the package went back to UPS. I contact them again and they "assured" me that I will receive it but they will have to ship the package to a UPS store or an ordinary store. I have experienced this in the past many times and the stores are even far from my house. Since I don't have a car, I have to take UBER or Lyft to go there and I have to spend for it. It is now Feb 24 and I did not get my package. UPS is the only carrier that delivers packages not to homes but to stores! This makes me so angry! So I ordered a different cart from a different seller but I instructed Amazon to emphasize to the seller NOT to use UPS but USPS or FedEx instead. UPS if you are reading this: may you lose your business!

I assume it's a function of the driver for your neighborhood. Ours is awful. The delivery window, often long as in 2-6 is often not met. One time the guy just didn't deliver until the next day. When he does show, grumpy is the word. He'll drop heavy deliveries on the front porch and not ring the door bell even if a note is on the door. For some reason Home Depot had 500# of grout delivered via UPS. Very bad idea. I unsubscribed from nakedwines.com as getting wine delivered was a trial. Delivery is in stark contrast to the UPS store, which is great.

Bought a used DJ table off this guy, and he shipped it UPS. It's a $400 item, so he paid to have a signature required for it to be delivered, so it wouldn't sit on my porch and potentially get stolen. The UPS guy didn't knock, signed for me, and just left it at my door.

Today, I received some daily essentials via UPS, and I found out it was delivered when the driver scared the crap out of me by just throwing it at my door.

I. Can. Not. Stand. UPS.

UPS is trash. It's probably been 20 years since I cursed at a customer service representative, however, this person was so utterly useless and heartless about telling me so.. Like a robot.. This companies policies borderline on theft. Because I can't sit home from work all day they returned the paperwork I paid 20 dollars to send back to the sender, potentially screwing me out of getting health insurance for my child this year. Had I known by magic that they wouldn't hold the package for pickup I could have rerouted it for 8 dollars more. Kicking myself because my other option was USPS who would've actually delivered to my mailbox instead of stealing my cash, inconveniencing me, and being rude to me about it when I called for information.

UPS delivery service is the worst

Yes UPS is the worst service. And yes , they knock once, that’s it. Goodness. Like I have to get to the door. And DRIVERS please knock LOUD.

I paid extra money for 2 day shipping, but because of UPS horrible service. I now have to wait until zMonday. UPS does not care to improve either. They said it was the second attempt when indeed it was only the first attempt. Because they screwed up! You can see by the tracking it was only the first attempt. They are absolutely the worst delivery service!

Thanks for being so lazy, all you had to do is step out of the truck and push a button, gate would have opened. Our future work force!

I believe drivers sometime scan the package as delivered to clear their load so they can go back to the shop at the end of the day if they are running late. the same exact thing has happened to me twice this year. and what is very frustrating is trying to get to a live person at ups. This year I have taken a decision to not use ups or order anything from companies who will not ship by other carriers. usps has been good as well as dhl and fedex. vendors will ship it your way if you insist and tell them you will buy from someone else. We need to take consumer power back.

Oh I definitely agree with this one. Just because you pay for insurance, that doesn't mean that UPS will not leave your package without getting the required signature, nor does it mean that they will not deliver it all beaten up, with whatever is inside all broken up as well. What it does mean is that you will spend the next two months, trying to jump through hoops to get them to pay for items you insured. They have continually stalled time and time again, even pointing fingers at some mysterious third party shipper who just happens to have no phone number or any other point of contact. Then to pour salt in the wound, they are just plain rude. How dare we bother them to do their job! Good grief, needless to say, I will carry it there myself before I use UPS again.

I will never use them again!

I am going through this right now, it has been 3 weeks. and the package has dissapeared. Still in the tracking stage for the next 8 business day. Very upset, my customer is also. Makes me look stupid!

UPS is awful they can not tell you anything. No one in this company has a clue as to where a package is at any given time. I have been told my package was on a train, then it was locked in a container, then it was on a truck that broke down and a tow truck had to retrieve it. I am not sure of where my package was but at this time it is supposed to be delivered today or it is at the customer pick up. Which is it? Why can we put people on the moon but we can't track a package? I am so frustrated with this company. Why can I not get a simple answer to my question...WHERE IS MY PACKAGE? I have called 10 times in the past 24 hours and I still have no idea where my stuff is. Oah and I also went through the b.s. of having my package at will-call and I sat in their office from 8pm to 10:45pm where the gentleman told me he would change everything and have my package delivered on Saturday. REALLY? Nope just kidding they still have no clue. I will never use them again

23/07/2009 UPS are the worst shipping company I have ever come across. I paiud £65 to have a DVD Duplicator delivered values at £1150. They smashed it up dispite it being packed carefully with lots of fragile stickers. They refused to meet my claim and said it wasn't pcked correctly. I was able to prove it was with before and after photographs. They admitted liabilty but then only paid oput 10% of the proven value, so now I have to take them to Small Claims Court.
What a dreadful company, please customers do not use them, nobody could be worse or more dishonest in its dealing with customers.

Steve
Brixham England

On Monday I ordered a package for a company for over night delivery to my home. On Tuesday by 430 pm the package had not arrived yet. Even through it showed on the tracking number it was out for delivery. SO I called UPS and asked them if they could please have there by 530 pm and they told me they would call the local office and see what could be done but they had till end of business day which is 730pm. When I made this call it was about 435pm and was told local office would call me back. At 730pm still had not heard from the local office nor had my package arrived. So I called the UPS 800 number and spoke with a supervisor who then conferenced me in with the local office. Well the local said we are sorry we know you paid for overnight but we doubt that you will get your package tonight as one of our loading boys is new and put your package on the wrong truck. I told them you know this could have been easily fixed had you taken the time at around 430pm to call me. Per the 800 number even through I was told she was going to give the local a message to call me it seems there was no record of this being done. I told then in no uncertain terms they would deliver tonight. Well the package did finally arrive around 830pm. The Driver did not ring the bell and from my room which is close to front door it sounded like he just threw the package on the ground and left. I cannot verify that he did throw the package but the way I knew the package had arrived was the sound of it hitting the pavement.

The sad part about this is the company the size of UPS just seems like they want your shipping money and once they have it they could care less about anything else. When a package arrives late and you call the 800 number depending on who you talk to the close of business day just gets latter and latter. I have had take packages that arrive in Phoenix AZ and put it on a Phoenix truck ride around Phoenix all day because someone miss stocked the truck with my package in error. The Package would have been 1 day early had this not happened. When I pointed this out to the UPS customer service rep I was asked what are you complaining about it still on time. And this last situation has happened to not once but twice now. You ask for a phone number to call Corp headquarters and are told there is not phone number. Please a co as big as UPS with not phone in corp headquarters.

I ordered medication for my dog who has cancer and it was supposed to be delivered on Monday, January 29th. It was shipped on Friday, January 26th by ground.

I called in the morning to find out what time I can expect the medication since I had to attend a funeral and didn’t want to miss the delivery. I spoke to Customer Service and she said either 10:30A or 7:00P. I asked if she could speak to the driver so I would know for sure. She was kind enough to return my call and said the earliest would be tonight @ 6:00P. I had no more pills left and was counting on the morning delivery.

I called UPS to check on the delivery as I hadn’t received it at 7:46P. Customer Service told me they didn’t have an apt. number and couldn’t deliver it. I hit the roof! I asked why no one contacted me as they had my telephone number or better still, why didn’t he come to the address, get out of his truck, & check the mailbox to find my apt. #? We usually have the same driver and he's familiar with the complex. How hard is that? She was no help and I asked to speak to a Supervisor. Again, no help. She kept repeating herself that there was no apt. # and we went around in circles as I kept asking why the heck he didn’t attempt to come out here, get out of his truck, and check the mailbox? I then asked for her Supervisor and was put on hold for approximately 8 minutes. I spoke with the Supervisor's Supervisor who was at least helpful. She contacted the Customer Service Dept. and spoke with a lady to try to track down the package. I told her how important it was that my dog get this medication. The lady was able to find my package but said they can deliver it the next day by 11:00. I asked if I could pick it up as it’s important he gets the medication. She said the Center was closed and she was in another part of the building. I asked her if I could pick it up where she’s located. She refused. It’s stressful enough having a dog that has cancer and to deal with UPS was a nightmare.

I wrote to their Corporate Headquarters saying they better figure out a way to instruct their drivers to use some common sense and use their cell phone to call if they don’t have an apt. number or get their ### out of their truck at the address it was supposed to be delivered and check the mailbox. You don't have to be a rocket scientist to figure it out. My telephone number was on the label as well as in their system.

Granted, the shipper forgot to include my apt. # and apologized, but UPS should have figured out my apt. # by looking on the mailbox or called.

I AM OUTRAGED THAT THE MEDICATION WASN’T DELIVERED WHEN IT WAS SCHEDULED. THERE SHOULD BE SPECIAL CIRCUMSTANCES IF UPS SCREWS UP TO ACCOMMODATE THE CONSUMER IN THIS TYPE OF A SITUATION.

I drove to UPS the next day and picked up the medication myself. As it turned out, a customer was speaking with the Supervisor with his complaint.

Let's see if they can figure out where to mail their response.:)

UPS lost my package, it arrived in Perth Australia, but they completely denied it ever got here and are covering it up. They are filthy liars and should not be trusted with anything important.

I am very disappointed with UPS. I have wasted 2 weeks without my product. I have made no less than 10 phone calls, and I have lost $100 of product and time and effort since then.

From now on, I will avoid using UPS to send my product. And I will relate my story to anyone or website that will listen. I guess I'm not the only one this happens too.

Apparently your trace process is broken. I hope this email reaches the right people who can fix it. This is no way to run a business. You are wasting your time and money, as well as mine. If your competition is more competent, they will benefit.

I recently sent you a thank you about one of your employees Catryn [protected]. I should have waited until she actually did something, before I thanked her.

She called me last Thurs Dec 7, 2006. She said a UPS driver would be there that afternoon. No show. I called back late Friday after another no show. Her assistant told me to wait til Monday, to be sure. Monday, no show. On Tues, Dec 12, 2006, someone called me from UPS (didn't write down the name) and said they would send a driver. No show. I called on Wednesday late. Catryn's assistant, Karen, told she
had just sent a request to the driver to bring something for me to sign saying that I didn't receive the package. No show. I called Thur. Catryn wasn't there. Karen took a message and told me that Katryn would call me back that day. She didn't. So, finally, I called on Thur (today). Catryn wasn't there again. I spoke with Karen who said she would call me back in an hour. She didnt. So, just before writing this email, I called again. Again, Catryn wasn't there. I asked Karen for an email address for Catryn, and an email address for her supervisor. She didnt give me any info but said that my note was on top of Catryn's desk. I give up.

All this, is after 5 calls to the UPS call center where I wasn't given any information and was treated rudely. I did send a complaint to this email, just search the TrackingNumber.

In addition, I lost a supplier, because I called them too many times, inquiring about my lost shipment.

I understand UPS is a big company. But, I shouldn't have to go thru this.

My recommendations are as follows:
When someone loses a package and contacts UPS, the first thing you do, is explain the procedure. Explain the steps involved. That it will take 2 weeks to close the trace. That the shipper doesn't know anything. That UPS will refund the shipper not the receiver. And that the shipper decides whether to refund the receiver or replace the product. All this information is critical, so the receiver can decide whether to reorder, or wait.

None of this has been done in my case. I learned all these things by calling over and over, getting one piece of information from each phone call.

I don't get paid to write these emails, or make those phone calls. I have lost time and money just to recover $100 worth of product.

Someone needs to fix this process, and it's not Catryn or Karen, who play phone tag. A simple web page would do wonders. And telling your call center employees to point us to this webpage would be a stroke of genius. A way for us to type in our tracking number, and see the progress of the trace investigation. I'm sure that info is readily available.

So, I'm not just complaining. You implement changes like these, and you will save money in wasted phone calls. And you might reduce the number of upset customers, and that would help business. Afterall, you are a business. This is in your own best interest.