The complaint has been investigated and
resolved to the customer's satisfactionResolved Unlimited Vacation Club — Everyone please read this and beware.
resolved to the customer's satisfaction
UVC is organized criminal activity that lies and can care less of consequences. We have been members for about 5 years. For the most part the beginning was fine and we learned to use the free nights and upgrades to our advantage. I can say this that to get UVC to give you what is yours takes lots of work and arguing. We decided to listen to another or their membership upgrade speeches that past year and ended up paying to upgrade to Impressions. Our snake of a sales man Ernesto Barberi made us promises that made this decision seem good to us. This is the issue... it was all lies. He said there were 27 resorts to use. Just book run of the mill rooms and you are automatically upgraded to presidential suites. Free transportation to and from airport, free massages, manicures and laundry Everytime your there even in Europe. Wow seemed great and the liar went on and on. Come to find out you have 1 resort you can use and even after spending money to join its $8, 000 per week.
We had been scammed. We emailed him as soon as we got our number to log on and use the membership. None of it was true or worked. He actually replied and said oh no it's all true. We complained to everyone who would answer a phone and were escalated to Julian Pat Ricalde of Quality Assurance. What a complete joke and rat this man is. We spoke to him 2 times. He admitted we were lied to and could have 9 more $1600/ week vacations for free. That's it. Take it or leave it. Needless to say we didn't accept this. Then his dodging and hiding began. He has to call us from a neighbors cell phone because the office phone was broke and blah blah blah. We could not get a hold of this poor excuse of a human. Then after weeks of no replies to emails we did get a hold at some Yoeli lady there who said Quality Assurance closed your case because they couldn't get a hold of you.
We have been arguing with all of these people for months. We have been threatened to pay for this contract that was completely based on lies and are refusing to. Turns out Julian Pat Ricalde is also Wilbreth Java of quality Assurance. These people are not caring or honest on any level. It's a shame what they are doing to people of all countries.
Do not under an circumstance buy a membership from these people. This is an honest warning and advice and if you have questions I'll happily tell you the truth. They are stealing from honest customers who deserve better. This company will it be around for long. It's impossible for it to continue as they are operating.
If someone knows how to get money back from these people or get them off our backs please let me know. I'll do same. The public deserves better
Do not believe anything Ernesto Barberi pictures below tells you. He is a snake and doesn't have a conscience on any level as a human. He wants your money and will say anything to get it.
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