Universal Nissansleezy car dealerships

This review was posted by
a verified customer
Verified customer

I purchased a brand new 2009 nissan from Universal Nissan on a Saturday. I signed all the paperwork, traded in my car and left. After SIX days of having the car, I receive a TEXT MESSAGE from the salesman stating there was an issue with financing and I needed to come up with money down and I needed to prove all of my information. Furious that I received this information, which I deemed as quite urgent through text message, I called to dealership to speak to someone. After the third phone call and asking to speak to the General Manager, did someone finally came to the phone. After a 35 minute conversation that went no where, the finance manager told me that he would call me back Monday with my options. So now, I have the car for another 3 days. At about 4pm on Monday, I call them because of course they could not be bothered to call me. After once again explaining that I was not putting money down and getting no where I told, he tried to tell me he would work on it some more. Two more days went by and no one contacted me, until once again I receive a text message stating that I need to refinalize the contract or bring the car back. I call and can get no one on the phone. Thursday morning I call and at 9am and no one in the finance department is in. I call a total of 7 times on Thursday and are put on hold a total of an hour and 15 minutes. Finally someone decides to pick up the phoen when I once again ask to speak to the store manager. The original finance person I spoke to explains that in order to make the sale go through I need to put $1000 down. I tell him no because this has taken to much time out of my life. Then when I ask him to tell me what the rate would be if by some miracle I did decide to put the money down, he says he can't disclose that information. I said that I would be at the dealership the next morning at 9am and was either leaving with the loan finalized or my old car. I show up the next morning at 9am and hes not there. I tell the receptionist that I want to speak to the manager and what a surprise they don't know where he is. Another finance person comes out.
They try to convince me to put the money down and I tell the person that I stated on the phone last night that I was not putting any money down and didn't want to be asked. At this point I say go get me my car. They try to convince me to work something out. I let him know that I have never dealt with a more unprofessional group of people in my life. You do not communicate with customers on text message especially on such a pretty important matter. Not to mention what would have happened if the car would have been in an accident or I would have gone out of town. Needless to say they are going to attempt to sell the car as a new car and its not.
I truly believe this whole thing is a huge selling scam. You let a person take a brand new car home and drive around for two without financing. That is not only sleezy, but stupid. Don't buy from Universal Nissan!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.