United Furniture Warehouse — Worst company ever!
I promised myself to post on all possible websites this experience of mine.
I went to United Furniture Warehouse back in July of last year (2005) to look for some furnitures. I was about to move to an apartment the following month. I ordered a couple of items, bed and bed frame, dining table, sofa set, computer table, entertainment center, chair and mirror. I asked them if they could deliver the items first week of August as I need even just the bed that week. The Sales Person promised me that they can deliver it on time as the manager of the delivery company also agreed (as per him). The salesperson also asked me if I want a 0% interest in a year which I agreed. He told me that there is an administration fee of $69.95 (which I told myself, not bad as an interest for a year for almost $2000 worth of furniture). He even claimed that the delivery is free. Delivery date came and I didn't hear from them. So, I called them and the sales guy told me that it was rescheduled two days after and still no items. They again promised me to deliver it, but still no furnitures. I called them and told them that I needed even just the bed and the bed frame as I have nothing in my apartment (no chairs, just a small table, that's it, until a friend of mine gave me a bed rather than buying a thin mattress as a temporary bed)... not even they called me to advise that there will be no delivery... imagine I have to ask someone to be in my apartment because I have to work, putting notes in the lobby just in case they arrive to call my friend which lives just in the next building. Days passed and I called them and canceled the order. I purchased my bed and my drawers somewhere else until one day all of a sudden they delivered the items. I called UFW and told them that I will still take some of the items but not all. I took the dining set, cheap sofa with coffee table and side tables, entertainment center (50% off because it is slightly damaged) and the computer table. The rest I sent back. Now, I realized that this is the biggest mistake I made. Also, I noticed that they sent me an undamaged entertainment center, so I called them and told them that they delivered the wrong item. None went back to pick up the entertainment center and replace with the right one. After that, I am eager to know how much I owe them... time passed and I am not receiving any bill. Two months after, I called them and asked why I have not received any bill, then they found out that the address in my billing statement is my old address. So, I went to my old address and there it was. I opened it, and wow, still the bill shows all the items. I went back to UFW and asked them to correct it... according to them I have to come back as the Manager is not in. I called them, and even asked for an appointment with the Manager. Again, went there and no manager. I asked the rest of the guys in UFW and told me that they know how I feel but "don't worry, have a peace of mind" everything will be settled properly even on the last month of my due date. Time passed by and I called UFW Credit Division, as I have not received any billing statement from them. In less than a month (November), I received my "2nd bill". I again, can't believe the amount, the total amount changed and there is Payment Protection Plan also included that I am not aware of. I went "again for the nth time" to UFW and asked what is that all about? They said, it shouldn't be there but I have to call the UFW Credit Bureau to fix it. I called but waiting time is just ridiculous. I again called, and I told them that I am again not receiving my billing statement and I didn't apply for the Payment Protection Plan. They said that I have to go back to UFW and check with them. I already don't know what to do... for me it is a torture and I regret buying these items from UFW. Imagine the time and effort just to fix a simple problem. But, my story doesn't end there. So I have no choice, I let the time pass and comes June 2006(2 months before the due date). I again, of course, called UFW and ask for the total amount that I have to pay. They said they will fix it, so to be sure, I went there personally and...of course again, I have to come back because the manager is not there. I went again the day they said the manager will be in, and fortunately there is this lady who helped me. She managed to traced the items that I returned and said to come back or they will call me for the total amount. Luckily, this time a guy called me the following day, BUT he is giving me a different amount. As far as I know, I only have to pay $900+ but he is giving me close $1150, that's $250 difference, $250 is $250. Of course, again I have to drop by to negotiate and see for myself how he's getting that number. He showed me that there is an item that was accounted incorrectly, and that is the entertainment center. According to him, they delivered the wrong one and since it is almost been a year they cannot do anything about it. I told them that I still have the box since I called and no one replaced it with the correct one since then. I even told the guy that I would just return the item (problems after problems after problems). Of course, again I feel so terribly hopeless and told him that they are like shops that are forcing their customers to pay for the items that we didn't even order. That's a scam. He said, he cannot do anything about it and I have to pay for it. Now, here I am again called the Credit Division for an update on my ownings... and it went up to $1300+. I almost went crazy, and told them what's going on??? They said, I have to pay for the Payment Protection Plan (of almost $20 a month?!) for my expected 900+ ownings??? Unbelievable, this is a rip-off!!! I told them that they have to fix their calculations first before I can pay them. But, they insist that I have to pay for the whole amount and call them later to fix it. No way!!! Ever again. I sacrificed for one year of troubles, headaches, no peace of mind... then I have debate again... and again... and again. Look, if anyone of you reading this letter, do you want to tell this story over and over again because you are dealing with different people everytime you settle your account??? Now, I feel hopeless, I have to pay the amount with around $400 more than I really have to pay...not to mention the $69.95 that I paid for the Administration fee. Revenge??? I don't know how... I think the best way is to tell the world. Now, I have to pay the total because according to them, if I didn't pay the amount in time they will be forced to submit it to Credit Bureau.
I called the Manager of their Credit Department... as usual 30mins of waiting... and I ended up paying everything. I am not even rude when negotiating with all of them but for some reasons, they just really don't know how to negotiate with their customers... especially with their AFTER SALES. - voted worse Furniture shop.