CB Airlines and Air Travel United Airlines Complaints #2-21

United Airlines review: staffing delay caused missed flight and no hotel help

James 2026 of US

Sep 24, 2026 7:45 pm UTC

Featured review

I had a flight from San Diego to Lexington, KY with a transfer in Chicago. United had staffiing issues, which caused a significant delay leaving San Diego. We landed in Chicago and had to wait over 30 min for a gate. Got to the gate almost an hour after my flight from Chicago to Lex left. They didn't help with a hotel other than offering a discount and even then the room we very expensive. I had to rent a one way car to go from Chicago to Lexington. I called customer service and refused to help bc it was staffing issues and out their control. How is this not their fault? Will never fly on United again.

Recommendation: If you can't staff a plane at least pay for the customers room.

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