United Air Temp Air Conditioning & Heating
Reviews and Complaints

United Air Temps and American Home Shield are still hustling AHS customers. Its a win win. UAT gets AHS out of paying as they claim the repairs required are all self pay /not covered and UAT gets a free cornered sales lead?

I've had the exact same problem with my AHS policy. It took 3 separate contractors to fix my AC unit. They sent out two and they did not fix anything. I went outside of AHS's contractor list, hired my own out of pocket, and was able to get the issue fixed. AHS will only reimburse you if the work is "pre approved" like a healthcare HMO. Only problem with that is all the companies I contacted do not deal with them!
My premiums keep increasing even though I've had the policy only 2 years. They recently renovated their website and it's really buggy. After their website UI upgrade I'm no longer able to create a service request online. I keep getting errors. I work in software development and this is really basic functionality. Did no one test their website before having customers use it? Apparently not. It's garbage.
So, every time I need to have service done at the house, I have to call customer service and wait at least 20-30 minutes (not exaggerating, and this has happened a handful of times). I asked to talk to tech support or anyone that can help with all the issues on their website. They said they "have no tech department, and there is no way they can research my problem, and I should "troubleshoot it."
Their quality of customer service drastically went downhill. Their premiums keep increasing. Their website is horrible.
I'm in the process of selling my property and I'll be all smiles when I get to call (after waiting a half hour to talk to someone) and cancel my contract.

I received a disturbing call from your business today. They left a message on my machine. I have been receiving calls and they have in the past just hung up however today they left a message.

THEY LEAVE [censored] STAINS EVERYWHERE

I'm in sales, these guys are horrible trying to push their product off on customers. This gives honest people that make their lives from sales a bad name. After I was told that they would give me a free box of chicken if i purchased a box of steak. The amount they gave me was $3 a steak and there was 50 cuts which would come to $150, after the fact that I was about to purchase they increased the price and told me that they would not give me the chicken for free. While telling them to get off my property one turned and told me "thanks for keeping me out in the rain", now nobody in their right mind is really going to let a complete stranger that comes knocking on their door inot their house.

Thank you for this post. I am sooo annoyed that I did not check this company before I used them. My NEW HVAC was installed in early Dec 2012 and this past weekend (May 2013) I tried to turn on the AC and no cool air coming out. He convinced me to get the better unit and replace the air-handler as I thought I was getting the best advice from a professional company and now I cannot get ANYONE to come out here to look at this without my paying AHS for a new service request. How was I supposed to test the AC in the winter time when its COLD! This really is unfair to a person like me to pay 75$ for a service to get another company out here to see what United Air Temp did wrong. 75$ that is a grocery shopping for me.

In April 2011 United Air Temp replaced my old hot water tank with an AO Smith Model GPHE 50 Series 100. The water tank carries a 10-year warranty but after less than 7 years the home inspector of my home discovered a leaking Vertex exhaust muffler. The hot water water tank has been included in the service contract we have had with United for years. Now to find a leak which United wants $1, 095 to fix is totally unacceptable. I will be contacting the Consumer Affairs Department of Fairfax County to register my complaint because I cannot find any information about the CEO of this company or any other highest-level corporate official. I intend to take my complaint to the highest authority.
Mary Farrell. Phone: [protected]. Email address: farr4442@gmail.com

United Air Temp came to my home a second time to check my furnaceses for both artic and basement.I was very disappointed with the fact that they tried to sell me two brand units ( high price) instead of doing the basic heat tranfer unit exchange or maintainance.The diconnected both units on the very day 11/24/2015 indicateded that it is health hezard.. up to this date they have not come to repair both units(12/07/2015) as it was very difficult to order both replacement units. My wife is a very sick individual, because of such condition she is faced with some health issues.

04/17/15 I have been without air and heat for three weeks. I'm looking for another company.

United Air Temp has come three times for my heat not working. My homeowner's warranty company sent them out. First they tell me AHS can give me a credit for labor and two parts not working in the amount of $1000. They gave me an estimate for a new furance applying the $1, 000 credit. I told them I wanted to shop around. I asked if the credit could be applied to another company, they said it could. But when I call to tell them I'm going with another company, they tell me that was just a discount they were giving me, that my system would have to be in FAILURE to get a credit. I called my warranty company and found out they lied to me. I CAN get a credit towards a new system because the repairs on my 29 year old system are rather substantial. You lied to a single Mom who could really use that credit because I'm not doing business with you? That's really dirty. Also, I found out they were going to put in a lesser system, 70, 000 BTUs when I currently have 75, 000. Why would they put in a less powerful system in somebody's house. I will never let the warranty company send them to me for repairs again.

Had the same experience - waited for hours, had to call office to know the technician's truck broken down, and the technician would call if showed up late but never did. Heard nothing for over two weeks then this "Jerry" called to reschedule. I think I'll go hire someone else who values my time more.

We had them come out to do the regular maintenance check in the spring. Our AC failed in the summer when we started using it. The unit was low on coolant. Instead of finding the leak, he just filled it up with coolant. It failed again, of course. They came back out and did another poor patch job. It failed. They came out the third time and found that something the technician did during the maintenance caused the leak- he didn't tighten something. Three visits for that? They came out to do the fall check up. Said everything was fine. Days after they left, the AC/heater stopped working. They came out and replaced a part. It failed again. They're coming out again today. I have zero confidence it will be fixed properly. Funny how things are fine before they come for the check ups, then right after they leave things fail. And it takes 3 visits to fix the smallest of things.

november 2010 united air temp came to service my furnace, I had heat before they came, then they turned it off claminig I needed a new furnace. I was unemployed at the time and had a 86 year mom living in my home. We spent all winter in a 45 degree house with only elertic heaters behind closed doors. recently they called me wanting to service my air conditioner and I told them no because they did not do me right about my furnace. I explained to the young man what happed this past winter. He was very beligerent and said they did not cut off my gas, and it was because I was not paying my bills and then he got really hateful talking and said he was not going to mess with me and to heck with it and rudely hung up on me. A company like that does not need to be in business or they need to retrain thier so called employees . their customer service is extrememly poor.

6 months ago I had to replace my heating system, got a price from United Air Temp which was more then another company. I went with the other company, come to find out the warrenty i was given was 1 year and they dont anser their phone. So you want a cheaper price you get what you pay for, in the end i had to replace the unit again because it was not installed properly the first time. So pay once or do the mistake i did and have to pay twice.

My main complaint is that United Air Temp uses the service contract to argue for early replacement of equipment. Regardless of whether replacement is needed or not, they then try and install new equipment at prices way above the competitive price.

I have had problems with United Air Temp for quite sometime. I will never recommend United Air temp to ANYONE, EVER!

United Air Temp, was sent to do an American Home Shield, Home Warranty, Heat Pump repair. The marginally capable tech diagnosed the compressor as shorted out. So I would need a new compressor, which is covered by my home warranty. He then explained that the R410a refrigerant was $110 a pound, so I would owe another $900, in addition to the $125 warranty service fee/deductible, as AHS pays the first $10 per pound and I needed 9 pounds. I called other service companies and found the R410a costs $30-40 per pound. I called United Air Temp to discuss this with the supervisor. He would not return my calls. This is a scam to avoid an unprofitable repair. AHS was no help, but did admit the $110 per pound was "high". You also wait on hold for a hour or so each time you call AHS. So AHS and United Air Temp are a terrible combination of horrible companies!

The company United Air Temp is still pulling the same scams to replace your operational condensing unit. My unit just needed a inducer which had to be ordered. Of course, they tired to say since the unit was in the attic, I should replace it with non-condensing unit since it will eventually freeze-up which would be quicker than ordering a covered component via AHS. These jokers are really commission driven so please don't fall for their sales pitch.

They charge $50 for an AC check and another $50 for a heating check each year. if you don't have both done, your warranty is no good. That's not a warranty. It's extortion. The one time I had them come, they were late, rude, did a sloppy job, and the men they sent were extremely creepy. Neither they nor the manager nor the person answering the phone could answer simple questions about HVAC prices, the underlying technology, why their services are useful, or even how an HVAC system operates. These are not professionals. They're scam artists. Avoid United Air Temps. I've asked them not to call, so they email. I asked them not to email, so they write letters, harassing me every month to buy their products. i keep telling them no, but they won't leave me alone. My next step is court.

Scene 1: United Air Temp technician (UAT): the A/C unit needs a couple of lbs freon; Me: 2 lbs of freon for the usage I got. Fine
Scene 2: UAT: It would be better if you buy a new A/C unit. I can sell you a new A/C at much lower cost than AHS; Me: I am OK with this one
Scene 3: UAT: I found a leak in the system that need fix; Me: That's does sound right
Scene 4: UAT: Do you have a hose? I need to clean the coil; Me: Here you go
Scene 5: UAT: "Spraying the coil" and more; BTW I need over $700 for 12 lbs of Freon; Me: Why? I am not authorizing to buy the parts
Scene 6: UAT: "Some more work", and "I am going to buy the parts", and left the site at 1000 without filling the albs of freon
Scene 7: Me: Back from work 1750; House Temp: 87; Compressor Fan dead; Call AHS for recall
Scene 8: Playing phone tags for over 6 hrs... No resolution. And it's all my fault. UAT/AHS can not do anything. Really?
George

I am having the same issues with this company too. I have been dealing with them through AHS since December. My outside unit kept on freezing. The firs time they came, they said some part was broken and they "fixed it". A week later it was freezing again and they said oh this part is broken. "Fixed it" A week later it froze again and they said oh there is leak so we need to fix it and add refrigerant but said that AHS would only cover x amount and I would have to pay the difference which ended up being about $600 some odd dollars but they said that I can buy additional insurance which would cover any problems plus adding refrigerant if needed. I agreed and went ahead and purchased the plan in total being about $850.00. It's May now and guess what! No AC! I call them and they said I have a leak in the coils and outside. They are trying to get get me to buy a new unit. I have add to call them three times and they still have not fixed the problem. They were supposed to come today between the hours of 12-3 and at 5:00pm they still had not showed up! I had to call and yell at the poor dispatcher. They said they will have someone at my house by 6:30. I am not a very happy camper. I would not recommend this company to anyone. I want all if not party of my money

August 20, 2014
DonTruax
BranchManager
UNITED AIR TEMP
P.O.Box6300 Springfield,
VA 22150

I am in a state of irritation and anger over the defective American Standard Product, I am fuming, and did express my dissatisfaction to the technician Michael, I am sure he will fill you in with all the details in his report as to what has transpired today Wednesday August 20, 2014, Iam appalled by what I have witness today, the evaporator coil was filthy, considering it was on for only 10 days!, it looks like is been used before, even after Michael cleaned the Coil it was still dirty, and to my dismay the coil is damage by several screws, I am attaching several pictures, it is clear that United Air has sold me a “LEMON”. This ongoing problem is beyond remedy.
At this point to solve this ongoing conflict United Air Temp, has two options, 1.- I demand that a new unit be installed properly and
professionally, and I will need to see the unit before replacing the defective one, and 2 just return my money back and take your defective equipment, so I could start shopping around before winter arrives.
Walter

Detail account of American Standard sold and installed by United Air Temp
On July 28 2014 United Air Temp Tech. James Pleasant reported the following on my previously own central ac:
“WORK DESCRIPTION [[Tech #4554 PLEASANT- JAMES Service Date: 07/28/2014]] AC: Checked t-stat settings, adjusted, leveled, & confirmed operations. Measured temp drop between return 60 & supply ducts 72. Inspected AH/FURN/EVAP coil exterior
for leaks & damage. Removed cover doors & inspected wiring compartment for loose connections, & burnt/frayed wiring. Inspected floor drain or condensate pump for proper operation. Reassembled system & confirmed operations. Inspected condensing unit for visible leaks & damage. Removed debris from top grill, & tightened all bolts on the system. Inspected fan motor, blades & wiring. Inspected line-set for damage & missing insulation. Reassembled system & confirmed operation. Return call for Kevin to come and do a leak test.
My night mare started the next day when Tech. indicated the following on my previously own central AC
WORK DESCRIPTION [[Tech #4372 VELARDE-SHIFFLETT - DILLO Service Date: 07/29/2014]] performed leak test found leak in evaporator coil have a manager to confirm and go over customers options tomorrow at 4 PM disconnected yellow from circuit board to keep outdoor system from coming on left fan the opposition. United Air Tech VOILA, Found a Leak when the day before it was running fine he then decide to disable my AC and vacuum all refrigerant from AC without my consent, what is disturbing is the fact that he NEVER discuss the issue with me, if he did I would have objected to the PLOY, which is pattern at United Air Temp, the only statement made to me at that time was that I should leave the fan on till next day. Later when I try to turn on the AC, it would not come on, so I called United Air Temp, and that is when I learned that the tech disable my AC without my consent, Complained to
his manager about his deceiving practice and manger apologize. The ploy was in progress.

Next day, July 30, 2014, manager, Don Truax, come to my house, I was going to get a $1500.00 discount if I was to buy a new system or fix the evaporator coil at no charge, but it will cost United Air $ 1500.00, the $ 1500.00 was a great lure in the ploy. I
took the bait, for American Standard silver XI split system, with all the discounts at $ 5, 700.00.

July31, 2014, United Air Temp installed the complete system, I had problems from the very first day, house was not cooling,
air flow was poor, supply plenum was a mess, return plenum was awful with sharp edges all around, tech run and tested the system without air filter, until I brought this to his attention, he then put an air filter that was to small, did not fit properly, the knockouts at the air handler sharp as a knife, United Air Temp solution?, just place black electrical tape, who cares! Instead of a properly finish box, air handler has rough edges, all workmanship was extremely poor, complained to manager, installer come back to make cosmetic repairs to the supply plenum, made matters worse, had to use a roll up towel to put pressure on the back against the wall to prevent air leak, again complained to manager, come to the house and took pictures of the poorly workmanship, he then cover the return at the base of the unit with plastic and tape. I was totally flabbergasted.
Installation manager come to see the mess the installer made, took measurements of the supply plenum, and on August 12 2014, Pedro, installed new supply plenum.
On August 18 Tech Kevin made the following report on my supposed brand new system. “Tech # 4340 AUBREY- KEVIN service date: 08/18/2014/ Ops. Confirmed but system not cooling well. Customer concern: keeps running but tstat satisfied.Pressure 120/300 with a super heat of 28. Added refrigerant and low side pressure stayed the same. Need Rtc for txv, part model d804368p01, serial 067u3353. Air handler model:tem3a0b30s31saa, serial: 1418ub32v. The new system needs already a part, another shocking surprise. The best is yet to come in this well executed ploy buy United Air Temp. Kevin stated that this particular air handler was known to have several issues, one of them being the failure of the Rtc for the tvx, and he added that American standard my issue a recall, he fails to stated that in his report.
On August 20, 2014 United Air Temp Michael delivered the new air filter and reported the following: WORK DESCRIPTIO [[Tech #4160 HEITZER - MICHAEL Service Date: 08/20/2014]]removed old filter and installed new filter. Customer didn't like how filter stuck out of unit by a half inch. Customer wants a new filter that fits with a cover for filter rack. Customer called back when he found coil has dust and dirt on it due to wrong filter. Went and inspected coil. Found top of coil has a few chunks of dirt, got vacuum and removed clumps of dirt. Brushed off, and vacuumed coil.Was at house for a total of 1 1/2 hour.

Michael Fails to stated that the filter he took out was super filthy and the evaporator coil had a lot of chunks and was extra dirty all over, h proceeded to clean, but the coil still filthy to this date September 4 2014, , he also fails to mention that evaporator coil has been damage by several large screws, and fails to stated that I was extremely angry. His report is not a true reflection of all the facts, he was at my house initially when he replaced the air filter for about 10 minutes, when he come back, another 15 minutes, far from the facts when he states 1 ½ hours. I took pictures and I called the manager, left a message, he was on vacation, and wrote the
following letter:
August 20, 2014
Don Truax Branch Manager
UNITED AIR TEMP P.O.Box 6300
Springfield, VA 22150

Iam in a state of irritation and anger over the defective American Standard Product, I am fuming, and did express my dissatisfaction to the technician Michael, I am sure he will fill you in with all the details in his report as to what has transpired today Wednesday August 20, 2014, I am appalled by what I have witness today, the evaporator coil was filthy, considering it was on for only 10 days!, it looks like is been used before, even after Michael cleaned the Coil it was still dirty, and to my dismay the coil is damage by several screws, I am attaching several pictures, it is clear that United Air has sold me a “LEMON”. This ongoing problem is beyond remedy.
At this point to solve this ongoing conflict United Air Temp, has two options, 1.- I demand that a new unit be installed properly and
professionally, and I will need to see the unit before replacing the defective one, and 2 just return my money back and take your defective equipment, so I could start shopping around before winter arrives.

My faith or belief that United Air will act in a right, proper and effective matter to find a solution to thi unfortunate matter by the options I have state above.

Sincerely

On August 22, 2014 another service call on this state of the art brand new system, Kevin reported: “WORK DESCRIPTION [[Tech #4340 AUBREY - KEVIN Service Date: 08/22/2014]] Pressures 145/350 with a superheat of 9. Temp drop measured at 20.
Txv not need will return part. Customer has concerns about new installation. 1). Filter to big and has no cover 2). Evap coil already clogged 3). Sharp corners when cut out air box for grill 4). Screws going into evap coil. Manager to meet with customer Monday to discuss issues.
Now the part is not needed, Evaporator coil already clogged on a few days of use? I truly believe that they lack knowledge and
do not have a clear idea of what they are doing. Clearly I been victim number 55 of this scam, United Air Temp has now 55 complaints for product/service with the BBB.
Manager did not meet with me, he called me on the 25 of August to discuss the issues at hand and as I indicated on my letter of August 20 2014, replace it or just give me my money back. United Air Temp will not do either one. So filed a complaint with BBB and US consumer agency and disputed the amount with the bank. I made several attempts to have it replace or get my money back to
no avail; United Air Temp is refusing to do either one. To my dismay on September 03, 2014 I had a non-United Air Temp, tech
and found out that the system has been operating with a broken core valve on the condensing unit and the bed is not level and worse of all, United Air Temp knowingly and willfully used the pipe design for R-22 refrigerant, pipe size for R-410 A refrigerant calls for a 3/8 not ¼. In other words a bigger pipe.
Split systems air conditioning condensing unit is one component of an entire system. As such it requires specific application considerations with regard of the system, air handler unit, and refrigerant piping. Failure to properly apply this equipment
with the rest of the system may result in premature failure and or reduce performance/increase costs. Warranty coverage specifically excludes failures due to improper applications, and that is exactly what United Air Temp has done in this case. Remember that the evaporator coil in the air handler is super dirty and damage by several screws I did provided you pictures about such a condition.
United Air Temp has failed either to replace the AC or give me my money back despite several request made directly to the branch manager Mr. Don Truax. Accountability and transparency is extremely lacking at United Air Temp.

This is some of the communication I had with the branch manager via E-Mail.
Don FYI On Friday August 29 I
notice and oily substance leaking on the condensing unit, after calling to report the leak, Kevin and Dillon come to house, and indicated that everything was ok, and that the leak was sweat, in other words water, if only they could have used the leak detector tool, they would have found the damage core valve. They were not as diligent as they were trying to find issues with my older unit, just to sell me a lemon. Anyhow as I have stated before that leak was due to the damage core valve, therefore the system pressure was too low. Quality workmanship is extremely lacking at Unite Air Temp.

On September 3, 2014 I had an HAVC tech. check the system and he found a leak in the low side in the outside unit, cause of the leak? A crack core valve, no wonder the house was not cooling enough, and that was my complaint from the first day, they added more refrigerant, replace the damage core valve and change the lock caps, since the caps tend to leak due to a vibration, Kevin and Dillon were here last time, and both failed to notice the leak, and replace the damage core valve, and if they knew they left it leaking intentionally.
To make matters worse than they already are, they indicated that with the new refrigerant R-410A the correct liquid line pipe should be 3/8 all the way to the evaporator coil, R-410A operates at a higher pressure, United Air Temp neglected to mention such a paramount fact, instead United Air Temp has ignore this important part of the installation and use the existing ¼ pipe not to be use with the R-410A refrigerant, since this will shorten the life span of the whole system, the ¼ is design to be use with R-22, R-410A calls for a 3/8 liquid line pipe, due to the PSI, United Air Temp failed to follow factory guidelines, refrigerant line was not properly sized, American Standard requirements is a 3/8 line. As professional installer United Air Temp had an obligation to inform
me about this critical part, the whole line should have been replace, but United Air Temp never said a word.

I will have your product UNINSTALLED, as soon as the credit card company credits back my money, I have estimates from several vendors to replace it ASAP, so far it seems that besides selling me a defective product, you have overcharge me, for a similar product I been quoted $ 3, 000.00, and for seer 16, variable speed blower, new return plenum, new programmable thermostat, and redirect the return to the basement stairs wall about $ 6.300.00, with 10 year labor and parts warranty, and free replacement and professional installation.
Walter
-----Original
Message-----From: UAT Falls Church
To: 'Araveltv'
Sent: Tue, Sep 2, 2014 10:02 am
Subject: RE: Replace or money back
Good Morning Walter,
I have attached ourprevious email exchanges to reflect the history of what I have offered as a resolution, as of this time I have not heard anything back from you regarding us fixing the problems. Only your request that we refund your money or we
replace the air handler, and as stated before I am unable to refund or replace.
However I can address the following concerns you have; I will cover all sharp edges inside the air box so no one could be injured Clean the coil to factory new standardMove the return grill on the air box to another spotOrder a tight fitting filter with cover.

Let me know it you would like to take this course of action.
Don

Good Morning
Walter,
I will not be able to replace the air handler or the air box.
I can address thefollowing concerns you have;

I will cover all sharp edges inside the air box so no one could be injured Clean the coil to factory new standardMove the return grill on the air box to another spotOrder a tight fitting filter with cover. Let me know it you would like to take this course of action.
Thanks Don

From: Araveltv [mailto:araveltv@aol.com]
Sent: Tuesday, August 26, 2014 1:45 PM
To: fallschurch@unitedairtemp.com
Subject: Re: 6350 Eighth Circle
Negative, new air handler and new box, period. I will dispute the charges with the credit card, ASAP. and seek legal advise to recover damages in a court of law. It is your choice.
Thanks Walter
-----Original
Message-----
From: UAT Falls Church
To: 'Araveltv'
Sent: Tue, Aug 26, 2014 12:49 pm
Subject: RE: 6350 Eighth Circle

Dear Walter,
Here is how we stand at this point;
American Standard is not authorizing the coil to be replaced, I forwarded the pictures you sent me of
the screws and the evap coil. I will order a filter that fits the return box and install a cover as well I will clean the evap coil I will move the return you requested that we reinstall on the air box to another spot on the return or remove it altogether your choice
I will not replace the air box, replace or upgrade the airhandler, nor issue a refund.
Thanks Don

From: Araveltv [mailto:araveltv@aol.com]
Sent: Monday, August 25, 2014 8:58 PM
To: fallschurch@unitedairtemp.com
Subject: Re: 6350 Eighth Circle
Dear Don:
We are at this
junction because Unite Air Temp botched up the installation thoroughly from the start, I did not ask for this headache, United Air Temp created this matter. We spend $ 5, 700.00 and that is not small change, is American Standard refusing to replace the damage coil?, well when you buy a new car it should not have any dents or screws going on all directions, correct? While that would not affect
the functionality of the car but you would not buy the car in such a condition would you? .Same issue with the NEW air handler, I had a home comfort consultant to inspect the air handler and in his years of experience in the business he has never seen a bran new evaporator coil so damage by the screws, poorly manufactured and so filthy, he also pointed out several observations
about the air handler installation, and the return plenum.
Cleaning a NEW evaporator coil? It is not reasonable, the unit was on July 31, until August 6, was off during our trip to Florida, we turned back on Sunday the 17, Monday the 18 Kevin discover a malfunction part, Wednesday 20 Michael delivered a filter that does not fit again and took pictures of the coil. Friday the 22 Kevin was back to make some adjustments. The system was on for 9 days total till August 20. The condition of the coil is typical of neglected failure to replace air filter, and that is not the case in this matter.

I put my hands inside my previous return plenum for one reason only, and that was for cleaning, and the finish and design was far superior from what I have right now so clumsy, poor piece of work with sharp edges, a true hazard an unavoidable danger to cut
myself when cleaning in the future.
Finally nothing I requested so far is beyond boundaries of reasonableness, when you purchase any item you return the same for a number of reasons to get you money back, correct?, Here we have a very serious issues and a lot of money pay, all we want is a new air handler and a return plenum, or our money back, clearly it should be replace with the gold XI GAM5A0B30M21SA.
It is of great importance that United Air Temp make an effort at resolving this matter, by informing me ASAP whether you are going to replace the air handler or give me my money back.
Thanks
Walter
-----Original
Message-----
From: Don Truax
To: Araveltv
Sent: Mon, Aug 25, 2014 1:50 pm
Subject: Re: 6350 Eighth Circle

Walter,
I appreciate the good faith effort, but I don't find it reasonable that you are requesting the entire air handler should be replaced. And not only replaced but upgraded, from a previous letter you wrote "we are not completely satisfy with thesilverXI, TEM3A0B30S31SA, it should be replace with the gold XI GAM5A0B30M21SA." We have and will continue to address any concerns you have regarding function on the unit. Filter fit- we are special ordering a filter to the exact size and will install a cover Cleanliness of the evap
coil- we will clean it The return box is made of sheet metal- it is not made for the homeowner to disassemble and put your
hands inside (it is however your prerogative) I am unaware at this time of the rough edges on the air handler
Coil condition from the manufacturing/ assembly process- American Standard is not authorizing the coil to be replaced (that is their call) it is not effecting the functionality of the unit.

Allow me to address the issues you have mentioned, while realizing some are beyond boundaries of reasonableness.
Thank you
Don Sent from my iPad
On Aug 25, 2014, at 11:39 AM, Araveltv
wrote:
The whole air handlershould be replace, did you see how filthy the evaporator coil is? besides the damage screws?, evaporator coil is filthy due to a UAT (Frank) negligence to test and run the air handler with no air filter, and subsequent use of the unit with air filter that did not fit properly, the current air filter does not fit, Michael was supposed to order a new one, Kevin also indicated that a part needs to be replaced and he order the part, and that this particular air handler was known for having issues. The return plenum should also be replace, I will not accept a cosmetic repair. The air handler has rough edges. As you can see we are not satisfy at all. I am making a good faith effort to resolve this matter, if you are no able to do so. just
return my money.
Thanks Walter

http://www.bbb.org/washington-dc-eastern-pa/Business-Reviews/air-conditioning-contractors-and-systems/united-air-temp-air-conditioning-heating-inc-in-lorton-va-19161/complaints/#

-----Original
Message-----
From: UAT Falls Church
To: 'Araveltv'
Sent: Mon, Aug 25, 2014 11:06 am
Subject: RE: 6350 Eighth Circle

Good Morning,
I sent pictures and a description of the problem to our distributor. They are working through their channels to see if the coil needs to be replaced. I will let you know.
Thanks Don

From: Araveltv [mailto:araveltv@aol.com]
Sent: Saturday, August 23, 2014 6:20 PM
To: fallschurch@unitedairtemp.com
Cc: mclean@unitedairtemp.com
Subject: 6350 Eighth Circle
Don:
More bad news. Today Saturday August 23, 2014, I learned that the return plenum installed by UAT, does not meet local code, this troublesome issues were brought as a direct cause of many negligence's in the installation process. Gross negligence all the way around. Look forward to hear from you
Walter

From:
Araveltv [mailto:araveltv@aol.com]
Sent: Tuesday, September 02, 2014 9:50 AM
To: Fallschurch@unitedairtemp.com
Subject: Replace or money back
Don Truax:
Your lack of interest displayed so far to replace the air handler or return my money is utterly negligent; United Air Temp has failed to accept responsibility for the botched installation and defective product. The unit keeps running with a misfit air filter allowing
more dust directly into the already dirty evaporator coil, United Air Temp just does not care. The absence and lack of transparency and accountability in your business is dreadful and shocking.

Walter

It's clear that United Air Temp and American Home Shield are in bed together. We had a technician from United Air Temp tell us that basically we needed a new system, but that American Home Shield won't cover it; that he can fix what he assessed the problem to be, but it will just reoccur. I refused to pay the AHS service fee, because he couldn't solve our problem. When I called AHS and asked for a different contractor, they would not let me use one of my choosing. More proof that they're in bed with United Air Temp. When we had issues with our furnace previously, they did the same thing--recommended that we don't fix it, but get a new system. Three hours later, a sales rep from United was in our living room, trying to sell a system to us. Dirty companies, both United Air Temp, and AHS.

Totally agree with posts. I phoned AHS to request service on my AC. They sent Untied Air Temp out five times. The only issue that I had was that the system was not cutting on and off properly. UAT kept saying that they could not find anything wrong. Finally they just made up something and told me that my AC needed more coolant and that my coils needed cleaning, . They also replaced the condenser on the outside unit. After all this my AC was still not cutting on and off properly. I finally got fed up with their incompetence and called an AC vendor of my own. They informed me that all I needed was a new relay button and that is why the system was not shutting on and off properly. They told me that when they went to check the relay button that it literally fell off. Hmm, guess UAT didn't bother to check it. Today the AC is working fine. I was also informed by my vendor that the coils had never been cleaned and that the sytem had been overcharged which can cause problems. Listen to the highlight of this story. During this process I also purchased an attic fan from UAT. Not only did the technician not install the attic fan properly he disconnected the light in my closet and knocked the ceiling light out of my ceiling in my bedroom. Today I am still using a flashlight to find my clothes. I have cancelled my AHS contract and would not recommend UAT to my worst enemy. it just ins't worth the greif! Take my advice and save yourself much heartache!

AHS is my home warranty provider for the past several years. My aging AC is causing issue every year at least once or twice. Every year as soon as hot weather starts, it doesn’t work or blow hot air instead of cold. Thus, we have to live in heat for several days/weeks and finally pay a service fee to have someone to fix the AC; this is going on for every summer! This year as always, the AC blows hot air again! I contacted AHS on 05/23/2013 and waited several days for someone from ‘United Air Temp’ to check the unit. He requested further analysis that required AHS authorization. It took a few more days for the technician to show up. I waited more days for AHS to contact me to let me know what’s going on. Apparently, AHS and United Air tech (hand-in-hand) listed required repairs and services in a way that I must pay about $524 (repair) + $75 (service fee) in addition to $643 that AHS will pay (total cost is $1342 for a unit that soon will break again)! I don’t understand why if my AC is not working and needs repair, AHS is not paying it! This doesn’t make sense to spend about $1400 for an AC that will break again! I’ve requested a written statement of the issues and charges; but, AHS rejected my request! Instead they offered to reimburse me $643 to find another contractor to repair it! They refused to pay for another ‘Authorized Contractor of my choice’ to re-evaluate the issue! I’m not an AC technical person and I wouldn’t probably understand what’s going on. But, I need to know what and why do I have to pay for a unit that’s under an “Extended Contract” with AHS! The heat has started for the past several weeks and it’s unbearable! My family is suffering and I need someone to understand this situation. I’ve already placed a complaint about AHS to BBB. I’ll wait a couple more days UAT to return my calls. If I didn’t receive any, I’ll place a complaint to BBB for UAT as well. I recommend all of you that are not happy with AHS to visit BBB website (http://www.bbb.org/) to place your complaint. That may help us.

I am dealing with them, they are a bunch of cr... They couldn't diagnose the problem in the system and they are trying to sell me a new equipment, yeap they are screw even if they are the only company left in this world I will stay away, they are sales guys dressing as technician. The most hilarious part is their bullsh... tactics. In no way I am letting this company to come into my house, stay away from these guys.