The complaint has been investigated and
resolved to the customer's satisfactionResolved Ahs (American Home Shield) And United Air Temp — HORRIBLE and UNROFESSIONAL service for big ticket items ( Central A/C )
resolved to the customer's satisfaction
For last 5 weeks AHS (American Home Shield) and the sub-contractor (United Air Temp) have been tiring to fix my Central A/C unit and so far the issue has not been resolved. I opened a ticket with AHS around Memorial Day for my Central A/C not cooling the house. The sub-contractor shows up after 1 week ( according to sub-contractor it’s a common practice, AHS has 2 business day to response and then the sub-contractor has other 3 to 5 business day to show up once the ticket is assigned to them).
The technician informed that there is some leak in the system and he needs authorization from AHS to come back some other day when it’s bright and sunny to perform the leak test. After going back and forth with AHS customer support and sub-contractor, the technician shows up after a week
Now according to technician, the compressor has died and there is no issue with leak and his manager (Sales Rep) will come and discuss my option, the manager was there to sale me new unit and how superior there service would be, if I had there service plan and not AHS Warranty, they would have service my issue within few hours of the call.
The manager informed me that if I decide to replace the compressor, there will be around $250 not covered cost to me and it might take anywhere from 5 to 10 days to order the part and fix it. Once I decided to go with the repair, Sub-contractor was not happy, as they don’t make good money repair and wanted me to pay first before he would order the parts. I had to go thru so much plain and back and forth with AHS for the sub-contractor to come and fix the issue. The sub-contractor was racially profile (discrimination) me that I was not going to pay the not coved charges.
after paying the United Air Temp upfront for not coved charges, The sub-contractor comes after 1 week and replaces the compressor, but the unit was still not working and the technician came multiple times to adjust the refrigerant without any luck and the unit was not cooling the house, Now we where back with the same issue, there is some leak and the technician needs to do a leak test and I have to wait other week before the technician shows up and according to him he fixed the issue, but still the A/C was not cooling the house.
Now its almost 5 weeks and we are out of cooling and the unit still not working, and according to the sub-contractor (United Air Temp) it time to change the Condenser (the out side A/C unit) and there will be addition not supported charge of $250, which I need to pay upfront before the technician can come and install the unit and hope this time the issue will be taken care of and it doesn't they have 30 days to fix it.
In all this I escalated the issue up to the President of AHS (Mr. David Crawford) and also spoke with United Air Temp COO (Andy Sirpos). according to Bob its there policies to charge customer first and when asked for the company policies document, he denied and I got the answer quote "its from my mouth to your ears" and even the COO of the company was not willing to assurance if the work will be completed.
I feel it’s a big Scam, where AHS is the lead generator for sub-contractor and the sub-contractor tiring to rip off consumers. I have already paid the $65 service fee + $165 not covered charge to compressor and now they are asking for other $250 for Condenser and there is no assurance from anyone to really fixing the issue.
I have almost made my mind to take AHS and United Air Temp to count and tiring to lineup some good lawyer and would appreciate if you know if any good lawyer and want to join me with the lawsuit
I can be reached at charles at realtysrv.com