Triple-K Fence

TERRIBLE CUSTOMER SERVICE! I've never dealt with a company that will NOT return repeated calls like this one! Just trying to get them to come out and do work is like pulling teeth.

Triple-K Fence installed my yard fence several years ago. Even back then I had to call them many times to make this happen. They never called me back or returned any of my messages. The fence that was installed looked nice however a number of the 16' boards started to warp and look like curled up Fritos after just a few months. Back to the repeated phone calls and messages to get someone to come out and fix them. After several more months of repeated phone calls someone did show and fixed the boards.

About a year later, I made many more calls over several weeks to get another 40' section of fence put in. Once again, at no time did anyone call or return my calls. I had to call and insist to speak directly with a sales person. (Corey I believe his name was, which happened to be the same person I dealt with for the original fence section.) They were supposed to bring extra boards with them to repair more curled up pieces of 16' boards from the original install while they were here but failed to do so. Was told they would return and NEVER did!

A tree fell on the newer section a few months later and I called and spoke to the lady that answers the phone there and again left many messages about getting someone out for a repair quote and to fix the curled up boards. It took over 2-months to get someone out here just to give me a quote.

Flash forward a year to the recent snow storm that knocked all the trees down. Several trees fell on my fence and damaged a few sections of it. Called last week Monday to have them come and repair the previous damaged section and the newer damaged sections. Spoke to the same lady. Waited 10-days and nothing. Called again early this morning and left a detailed voicemail. Again, no call back. Just called them in the afternoon and the same lady answers but tells me it's "out of her control" and "doesn't know who's control it's in". She's unable to tell me who there even cares about their customers after I express my frustration of their lack of communication and poor customer service. She seemed more interested in hanging up the phone than getting me taken care of.

I've given Triple-K fencing opportunity after opportunity to earn my business but today was the last straw. I'm tired of having to call them and never getting a callback or response. I'm done with them and I highly recommend you look elsewhere for your fencing needs.

We requested a quote online for the construction of a Fence for our property sometime in July. They responded with a quote and advised that we proceed with the relevant application to our HOA. My wife and I finally decided on getting the project going a few weeks outside of the original quote expiration and I sent an email to the company to which he responded that once we are ready to move forward they will move forward with the project . I reached out once more less than a week ago and requested a slight discount from the quoted price and the agent reverted back that they will be passing on my job and that I should find another company to build my fence. I reached out once more indicating that I intend to move forward with the original quote and was met with the same response that they will be passing on my project and offered no respite or any room for renegotiation.

Please see Email Trail below

Triple K Fence Tue, Aug 11, 2020 at 8:29 AM
Reply-To: [protected]@earthlink.net
To: abdul.[protected]@gmail.com
Mr Kabina,
Do you have approval from your HOA?
The best price we can do is $6600 if you are ready to go.
Please let me know.

Thank you,
Keith
Triple K Fence

pdf2020440.pdf
1249K

Abdul Kabia Wed, Sep 2, 2020 at 10:00 AM
To: [protected]@earthlink.net
Cc:
Good Morning,

We are definitely interested in moving forward with the fence and already submitted the paperwork to the HOA for review and awaiting confirmation. We would however kindly offer $6300 as our maximum affordable amount based on our current budget especially during this most uncertain of times. We hope that this request would be acceptable so that we can move forward with the project.

Thanks in advance .

Kind Regards,

Kind Regards,

Abdul Kabia
"It always seems impossible until it's done" (Nelson Mandela)

[Quoted text hidden]

Triple K Fence Wed, Sep 2, 2020 at 11:39 AM
Reply-To: [protected]@earthlink.net
To: Abdul Kabia
Mr Kabia,
Due to changes in the market, we have to pass on your job. We wish you the best as you find another company to install your fence.
Thank you,
Triple K Fence
[Quoted text hidden]

Abdul Kabia Thu, Sep 3, 2020 at 2:16 PM
To: [protected]@earthlink.net
We will proceed with the Quote as provided. Could you kindly advise on an ETA following HOA approval

Kind Regards,

Abdul Kabia
"It always seems impossible until it's done" (Nelson Mandela)

[Quoted text hidden]

Triple K Fence Thu, Sep 3, 2020 at 2:48 PM
Reply-To: [protected]@earthlink.net
To: Abdul Kabia
Mr Kabia,
I am sorry but we can't do that. The price on your original estimate, dated 7/6/20, expired after 30 days. As stated before, we are passing on the job.
Best Regards,
Triple K Fence
[Quoted text hidden]

I followed up with a call in the event someone in Customer Service would listen and work with us in resuscitating the effort or offer some clarity and I was told in stark terms that they do not need my business and I should move along. This by far has been my worst Customer Service experience ever and I feel severely slighted and made to feel less than by the condescending and rude manner in which I was treated. I pray an investigation is conducted into this establishment and verify whether "Customer Service" is in anyway ingrained in their culture. I am aghast at the treatment received and would not wish for anyone else to undergo this downright discrimination and lack of moral

We received 2 estimates from Korey at Triple K Fence Inc. for a front fence & a rear fence, & decided to have the front fence installed first. Korey told us we would get a call a day or 2 before the installation would take place. However, the install crew showed up with no notice at 2:30 on Thursday 7/28/16, & rushed to finish at about 6 pm in the midst of a thunderstorm. We mentioned concrete dust fingerprints all over the black aluminum fence & the crew said they would wash off in the rain [in 2 heavy rains from Thursday night to Monday, they did not]. On Friday, we noticed that they had not put asphalt repair around 1 of the 3 fence posts in the driveway as contracted, & also found some screws in the driveway over the weekend. We checked the gate & found that 1 side had only 2 of the 6 screws installed (1 in each hinge), though the other side did have all 6 screws installed. We called Monday 8/1/16 to mention the 3 issues & the woman apologized, particularly about the lack of screws on the gate, & said the issues would be fixed. A couple hours later, we noticed that someone had come by (without letting us know they were here) & put in the 4 missing screws on the gate, but used tar-based crack filler that looked like frosting on the 9” x 4” area at the 3rd post instead of the asphalt repair patch. There were also still concrete dust fingerprints all over the black fence from the installation. When we called again, the owner Keith called back. He said our trashcans would cover the tar crack filler he had put at the 3rd fence post & he dismissed our comment that we didn’t feel we should have to have our trashcans hide a shoddy repair, especially when the asphalt repair patches at the other 2 posts had been done properly. The owner also said that only 2 screws were needed to connect the 5-foot half gate to the fence, even though the manufacturer has it designed for 6 & the crew did put all 6 screws on the other half of the gate. Keith said he himself would only have put 2 screws on each half of the gate & more were unnecessary, regardless of the manufacturer’s design. He said we were being picky about 1.) the gate being properly & fully secured to the fence, 2.) the difference in the frosting-like crack filler & the proper asphalt repair patches, & 3.) the concrete smudges all over the black aluminum fencing from the installation (“since the fence would get pollen & dirt on it eventually anyway, ” he said). When we mentioned that we were not happy, especially since we had planned to go ahead with the rear fence installation, he said not to bother. We asked if that meant he wasn’t interested in our business & he said he didn’t need it. He was argumentative & belittled our concerns during the entire conversation. We then told him we would be sure to let our neighbors, co-workers, & others know of our experience with his company. (The 1 star rating is not for the product, but is solely due to the owner Keith’s attitude & lack of customer service.)
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Beware Sold me a fence they said would work for my dogs. Said fence was a Jerith fence and did not receive a Jerith fence. Received a very cheap fence. Owner is one nasty person. No service after sale Would not do anything for me. Took me for $5, 000.00 They run phone scams Replaced fence could not use their fence. Worst company I have dealt with in 63 years.

I CALLED AND CALLED TRYING TO GET THE OWNER NAMED CARRINGTON, AND THIS GAMBONI NEVER RETURNED MY CALL.

I WANT WHITE VINYL PICKETT FENCE IN THE BACK YARD, AND A GATE THAT HAD 2 SECTIONS.

WELL, THE NIMRODS PUT ONE SECTION IN THAT HAD 12 RAILS AND THE OTHER WITH 9 RAILS. IN OTHER WORDS THE 2 SECTIONS OF THE GATE DO NOT MATCH.

TRIPLE K COULD CARE LESS ABOUT CUSTOMER SAT. THEY ARE NOT TO BE TRUSTED.