So this website where you order food or property packages has a new tokenized card system. Which they State on the website is set in place as a way to protect the actual card number for the holder. It's similar to the tap that you can use when purchasing things out at stores etc. It just processes a new 16 digit card number for the purchase. The issue I'm having with this is I've used four different cards and none of them have been able to process the payment. One of them is a key Bank one of them is a WSECU bank one of them is a BECU in another one is a Bank of America. All accredited Banks yet I still cannot use any of them and when I call they're telling me oh they're fixing glitches and I'm pretty sure it's on that issue that you're talking about. But it's been 6 months my first issue with this popped up in March of 2025. So then I called to order the inmate a package using her own credit card the doc number matches the name on the card and they told me I have to use my own card to purchase these packages. So you're telling me an inmate can't financially support themselves from the inside the walls?
Desired outcome: Fix the tokenized credit card system on the website as well as allow inmates to order their own packages with cards that they are the cardholder of if the DOC number matches the name on file to the name on the card.
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Is there anyone using credit card method payment successfully check out order from Union supply? If yes, please explain how you bi- pass or what did you do to get system accept card. I have same issues as above and appears no one has shared help yet. I have called 3 banks, and they don't have a clue why system will ask for token code. Why would this company want to protect credit card number in this way when whole world doesn't use this? I have never had any issues with credit card purchase except this company. Here's the response from company and when I shared this with bank they were totally lost.
Let's talk basic common sense. Let's say bank gave this code, how the hell this company would what's that code unless I say so? This would be same as credit card numbers etc.
Dear Customer,
Thank you for contacting Union Supply Direct.
If you are experiencing payment issues while trying to place an order, please note that some financial institutions require customers to activate a security token or approve online transactions before a purchase can be completed successfully.
This is a security measure implemented by your bank and is designed to protect your account from unauthorized transactions. If the token has not been activated or the transaction has not been approved, the payment may be declined even if sufficient funds are available.
We recommend contacting your bank or financial institution to verify whether a token, one-time passcode, or additional authorization is required for online purchases.
If you continue to experience payment issues after speaking with your bank, please contact our Customer Service Department at [protected]. Our representatives will be happy to assist you and, if necessary, help you place your order over the phone.
We appreciate your patience and understanding.
Thank you,
Nadia Garcia
Customer Service Lead