refund
May 26, 2011
Nita Virghes
Assistant Manager Direct Retail Services
BETTER BUSINESS BUREAU
330 N Wabash Avenue Suite #2006
Chicago, IL
60611
RE: BBB CASE #: [protected] UniBlue.com/Cleverbridge E-Commerce Partner
Dear Nita Virghes:
I am writing in response to the following information provided on May 24, 2011, to the Better Business Bureau (BBB), Chicago, by Richard Krolikowski, Cleverbridge Inc.
Please note, on May 24, 2011, (the same day the BBB, Chicago received their response) the Customer Support Team, Cleverbridge Inc., sent a response in an email to www.complaintsboard.com which states:
Dear Roger,
Please allow us to apologize for any inconvenience that this ordeal may have caused you. We have reviewed this issue extensively and have been working diligently to assure your satisfaction with this transaction. As you know, we have been in constant contact with yourself, Uniblue Systems, and MasterCard to exhaust all possibilities of a satisfactory resolution regarding this issue.
Mr. Krolikowski in his response, failed to mention that the refund to the gift card was due to “Terrible Service” by UniBlue.com and the charging for duplicate products.
In any event, when a customer is about to purchase RegistryBooster, the UniBlue.com website states: “RegistryBooster optimizes your PC by servicing your registry. If, for any reason, you are not pleased with our product, contact our customer support team within 30 days of purchase and we will refund the full purchase price.”
I do not accept Mr. Krolikowski’s position. Please review the following as they transpired:
• Feb 6, 2011, I purchased RegistryBooster 2011, for $29.95, from UniBlue.com via the internet. I used a pre-paid gift card to pay for this product.
• March 29, 2011, Sarah, Customer Support (CS), UniBlue.com recommended that I upgrade my purchase to PowerSuite 2011 for $39.95. This upgrade includes three products in the PowerSuite which are RegistryBooster, DriverScanner and SpeedUpMyPC. Sarah did not tell me at the time of purchase that one of the three included RegistryBooster, which I already had and could not substitute; DriverScanner; which was incompatible with my old computer and caused it to crash and SpeedUpMyPC; which actually worked. I requested a refund.
• April 1, 2011, Sarah, CS, UniBlue.com sent an email to advise a refund would be processed for the PowerSuite 2011 pending everything being deleted from my computer. When I uninstalled PowerSuite 2011, it also removed both RegistryBooster’s as I had two installed on my computer. I requested a full refund for both products.
• April 4, 2011, Richard K. CS, Cleverbridge Inc., provided a credit for $39.95 Reference Number 2127084. This was the first time I spoke to Cleverbridge as I never heard of them before and all CS before that were from UniBlue.com and well aware of my gift card payment arrangement.
• April 19, 2011; received an email from Helen, Customer Service Manager (CSM), UniBlue.com which states: “Kindly note that I can confirm that your orders were refunded on the 1st April 2011. I suggest that you contact you bank if you still have not received the mentioned refund”.
• April 20, 2011; I sent an email to Helen, CSM, Uniblue.com, to advise that I still had not received a credit for the first RegistyBooster. I attached copies of my credit card statement showing the only refund received was for $39.95.
• April 22, 2011; Richard K, CS, Cleverbridge Inc., in an email stated: “Our records indicate that this refund was issued as of April 11, 2011 back to your MasterCard ending in 0349”. RegistryBooster for $29.95 was credited April 11, 2011, Reference Number [protected], to my old gift card. Mr. Krolikowski will like you to believe that this is the first time I have spoke to Cleverbridge in this regard.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “Kindly note that refunds from our end are only able to be refunded to the same credit card which was used when the order was placed”.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “We do apologize for any inconvenience caused in this matter but from our end we have processed the refunds as per your requests. If you are having issues with the refunds, I suggest that you contact your credit card issuer and discuss further with them”.
• April 26, 2011; Frank, CSM, Uniblue.com, in an email states: “Please understand that as a global e-commerce player, Cleverbridge are bound with various international laws and policies to safeguard the interest of their customers. I can assure you that they deal with a multitude of 'fraud' cases, were people (sometimes professional in what they do), try to trick systems in order to gain money that does not belong to them. This is one of the main reasons why Cleverbridge only refunds money back to the original credit card used. We have had quite a number of cases before where for some reason or another the original credit card would no longer be available and a new one issued by the bank - for example if it gets lost/stolen or perhaps just expired and a new one issued. In all of these cases, Cleverbridge would still return the money on the original credit card and the bank concerned would take care of linking the transaction with the new credit card”.
When a customer is about to purchase RegistryBooster, you have to look towards the very bottom of the website to find and click “Terms and Conditions” and “Privacy Policy”.
Terms and Conditons: Clause 6 Payment by credit card states:
When paying by credit card, the Customer shall provide their full credit card details for each order (cardholder name, card number, expiry date, CVV). Furthermore, the Customer hereby provides their prior consent for cleverbridge to charge the payment for the order to the respective credit card company, particularly for online transactions.
Cleverbridge will take all reasonable measures to protect the credit card details against unauthorised access by third parties. The Customer is aware that unauthorised access to such information by third parties cannot be excluded, especially during the electronic transmission of such information. The Customer's credit card account will be charged online when processing the order.
Privacy Policy: #5 Payment Procedures states:
We provide our customers with the various payment methods, such as credit card, bank transfer, cash payment, direct debit, PayPal, check and giropay, etc. For payments by credit card, we require your credit card number, the card's expiration date and your credit card's security code. Your payment details are then transferred to our payment provider for transaction processing. For payments by direct debit, we require your name, your account number and the bank routing number. Additionally, you can also pay for goods by check or in cash. In this case, we will not require any information other than the delivery address. In order to ensure a secure, encoded transfer of your personal data, we use the SSL (secure sockets layer) standard on all our websites. This means that your personal data and the payment information provided during our ordering process will be transferred securely.
Unfortunately, no where on the UniBlue.com website did Cleverbridge Inc., or UniBlue mention how they deal with Gift Cards either during the transaction or what happens should a refund be required. Also, Cleverbridge obviously knew about VanillaMasterCard’s standard practice of charging a $9.95 fee for issuing a new card.
Subsequently, considering the circumstances, Cleverbridge, could have accommodated me by crediting my new MasterCard account or simply mailing out a cheque.
Now I will be waiting again for VanillaMasterCard this time, to send me in six to eight weeks, a new “Twenty Dollar Gift Card”. $29.95 - 9.95 = $20.
In conclusion, I believe that Cleverbridge Inc., are responsible and accountable for the circumstances and should act in “Good Faith”. This should also be true for all those customers who filed complaints against Cleverbridge Inc., on www.complaintsboard.com.
Sincerely,
Roger Grant
cc: www.complaintsboard.com
shady company
I purchased Uniblue's Powersuite software which includes: Registry Booster, Driver Updater and Speed Up My PC. The Driver Updater caused my computer to crash and I had to pay $130 to another company to wipe my computer and rebuild it. I contacted Uniblue via email which is the only way you can contact them, and they said I would receive a full refund, no problems. Within 2 days a "pending" credit showed on my bank account and it remained for 6 days. It has now dropped off without any actual credit being received. I contacted them via email and explained the situation and received this "After checking our records I can confirm that order [protected] has been canceled and refunded. ". That's it. Do not do business with this company. Not only can you not call them, they only give virtual credit not actual credit for crashing your hard drive.
The complaint has been investigated and resolved to the customer’s satisfaction.
refuse gift card refund
PERSONAL/CONFIDENTIAL
Subject: Uniblue/Cleverbridge "Poor" Customer Service
Attention: Christian Blume, CEO, Cleverbridge
On 02/06/2011, at the recommendation of a family member, I purchased with a MasterCard Gift Card, RegistryBooster 2011 @ $29.95, which included System Tweaker 2011 free. Reference: [protected]. I did not have a problem with RegistryBooster during this time period. This Gift Card purchase was used in full and was destroyed after use.
On 03/29/2011, Uniblue.com recommended I purchase PowerSuite 2011 @ $39.95, which inclued PixelPerfect free. Reference: [protected]. I downloaded this product, only to find out that now I had RegistryBooster twice, DriverScanner: which was not compatible with my computer and Speed Up my PC which really did work. For the price it was not worth it! Cost me more money to repair my computer after it crashed after using the DriverScanner.
My problems began with your very unhelpful Customer Service Representaives at Uniblue.com and now Cleverbridge. I have to admit, my profession is not a physic and did not know in advance these problems were to occur or I would have kept the "Gift Card" for order number [protected]. At first I had requested a refund just for RegistryBooster 2011, I would keep PowerSuite 2011 if I could switch DriverScanner with something else. The answer from Sarah, CSR was "NO". I was told that is why I got such a good deal on PowerSuite was because I had purchased RegistryBooster 2011? However, I did not need two RegistryBooster 2011 and since DriverScanner did not work I ended up having to cancel both products.
Now to Cleverbridge. Because I purchased the product on a "Gift Card", which I might add was planning to keep...they refunded it back to a gift card I no longer have. Now they are advising me to contact a credit card company and deal with them directly. Kind of hard, when I no longer have the Credit Card, Number or CVV #. Further, Cleverbridge will not void the transaction and credit my MasterCard or at least send me a cheque.
Not all your Uniblue products are the problems, your customer service and follow up are.
Positive language is the art of using words and phrases to create a positive image in the customer’s mind-with an emphasis on what can be done, not on what cannot. Using positive language shows a willingness to serve and a commitment to building customer loyalty. It’s especially important to use positive language when saying no or delivering bad news to a customer.
Customers need to feel that they’ve been heard and understood, and that doesn’t happen without good listening on the part of the customer service representative. I’m not sure I’ve ever consulted in a customer service environment in which I didn’t recognize poor listening as a strong contributing factor to poor performance (and by extension, poor service).
Confirming satisfaction also accomplishes a smooth, subtle shift in “ownership” of the issue. When the customer says in his or her own words, “Yes, I’m satisfied, ” the transaction is complete and successful—in the customer’s mind as well as in yours.
I am sending you this email as a courtesy, as I am sending a copy to Cleverbridge CEO, Christian Blume and Better Business Bureau.
Should I not receive a favourable response from Unible.net in this regard by May 20, 2011, I will forward all documentation for investigation Olson on Your Side, Consumer Reporter, CTV News.
Sincerely,
Roger Grant
CC: Hilary Roger, Public Relations, Uniblue.net
May 26, 2011
Nita Virghes
Assistant Manager Direct Retail Services
BETTER BUSINESS BUREAU
330 N Wabash Avenue Suite #2006
Chicago, IL
60611
RE: BBB CASE #: [protected] UniBlue.com/Cleverbridge E-Commerce Partner
Dear Nita Virghes:
I am writing in response to the following information provided on May 24, 2011, to the Better Business Bureau (BBB), Chicago, by Richard Krolikowski, Cleverbridge Inc.
Please note, on May 24, 2011, (the same day the BBB, Chicago received their response) the Customer Support Team, Cleverbridge Inc., sent a response in an email to www.complaintsboard.com which states:
Dear Roger,
Please allow us to apologize for any inconvenience that this ordeal may have caused you. We have reviewed this issue extensively and have been working diligently to assure your satisfaction with this transaction. As you know, we have been in constant contact with yourself, Uniblue Systems, and MasterCard to exhaust all possibilities of a satisfactory resolution regarding this issue.
Mr. Krolikowski in his response, failed to mention that the refund to the gift card was due to “Terrible Service” by UniBlue.com and the charging for duplicate products.
In any event, when a customer is about to purchase RegistryBooster, the UniBlue.com website states: “RegistryBooster optimizes your PC by servicing your registry. If, for any reason, you are not pleased with our product, contact our customer support team within 30 days of purchase and we will refund the full purchase price.”
I do not accept Mr. Krolikowski’s position. Please review the following as they transpired:
• Feb 6, 2011, I purchased RegistryBooster 2011, for $29.95, from UniBlue.com via the internet. I used a pre-paid gift card to pay for this product.
• March 29, 2011, Sarah, Customer Support (CS), UniBlue.com recommended that I upgrade my purchase to PowerSuite 2011 for $39.95. This upgrade includes three products in the PowerSuite which are RegistryBooster, DriverScanner and SpeedUpMyPC. Sarah did not tell me at the time of purchase that one of the three included RegistryBooster, which I already had and could not substitute; DriverScanner; which was incompatible with my old computer and caused it to crash and SpeedUpMyPC; which actually worked. I requested a refund.
• April 1, 2011, Sarah, CS, UniBlue.com sent an email to advise a refund would be processed for the PowerSuite 2011 pending everything being deleted from my computer. When I uninstalled PowerSuite 2011, it also removed both RegistryBooster’s as I had two installed on my computer. I requested a full refund for both products.
• April 4, 2011, Richard K. CS, Cleverbridge Inc., provided a credit for $39.95 Reference Number 2127084. This was the first time I spoke to Cleverbridge as I never heard of them before and all CS before that were from UniBlue.com and well aware of my gift card payment arrangement.
• April 19, 2011; received an email from Helen, Customer Service Manager (CSM), UniBlue.com which states: “Kindly note that I can confirm that your orders were refunded on the 1st April 2011. I suggest that you contact you bank if you still have not received the mentioned refund”.
• April 20, 2011; I sent an email to Helen, CSM, Uniblue.com, to advise that I still had not received a credit for the first RegistyBooster. I attached copies of my credit card statement showing the only refund received was for $39.95.
• April 22, 2011; Richard K, CS, Cleverbridge Inc., in an email stated: “Our records indicate that this refund was issued as of April 11, 2011 back to your MasterCard ending in 0349”. RegistryBooster for $29.95 was credited April 11, 2011, Reference Number [protected], to my old gift card. Mr. Krolikowski will like you to believe that this is the first time I have spoke to Cleverbridge in this regard.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “Kindly note that refunds from our end are only able to be refunded to the same credit card which was used when the order was placed”.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “We do apologize for any inconvenience caused in this matter but from our end we have processed the refunds as per your requests. If you are having issues with the refunds, I suggest that you contact your credit card issuer and discuss further with them”.
• April 26, 2011; Frank, CSM, Uniblue.com, in an email states: “Please understand that as a global e-commerce player, Cleverbridge are bound with various international laws and policies to safeguard the interest of their customers. I can assure you that they deal with a multitude of 'fraud' cases, were people (sometimes professional in what they do), try to trick systems in order to gain money that does not belong to them. This is one of the main reasons why Cleverbridge only refunds money back to the original credit card used. We have had quite a number of cases before where for some reason or another the original credit card would no longer be available and a new one issued by the bank - for example if it gets lost/stolen or perhaps just expired and a new one issued. In all of these cases, Cleverbridge would still return the money on the original credit card and the bank concerned would take care of linking the transaction with the new credit card”.
When a customer is about to purchase RegistryBooster, you have to look towards the very bottom of the website to find and click “Terms and Conditions” and “Privacy Policy”.
Terms and Conditons: Clause 6 Payment by credit card states:
When paying by credit card, the Customer shall provide their full credit card details for each order (cardholder name, card number, expiry date, CVV). Furthermore, the Customer hereby provides their prior consent for cleverbridge to charge the payment for the order to the respective credit card company, particularly for online transactions.
Cleverbridge will take all reasonable measures to protect the credit card details against unauthorised access by third parties. The Customer is aware that unauthorised access to such information by third parties cannot be excluded, especially during the electronic transmission of such information. The Customer's credit card account will be charged online when processing the order.
Privacy Policy: #5 Payment Procedures states:
We provide our customers with the various payment methods, such as credit card, bank transfer, cash payment, direct debit, PayPal, check and giropay, etc. For payments by credit card, we require your credit card number, the card's expiration date and your credit card's security code. Your payment details are then transferred to our payment provider for transaction processing. For payments by direct debit, we require your name, your account number and the bank routing number. Additionally, you can also pay for goods by check or in cash. In this case, we will not require any information other than the delivery address. In order to ensure a secure, encoded transfer of your personal data, we use the SSL (secure sockets layer) standard on all our websites. This means that your personal data and the payment information provided during our ordering process will be transferred securely.
Unfortunately, no where on the UniBlue.com website did Cleverbridge Inc., or UniBlue mention how they deal with Gift Cards either during the transaction or what happens should a refund be required. Also, Cleverbridge obviously knew about VanillaMasterCard’s standard practice of charging a $9.95 fee for issuing a new card.
Subsequently, considering the circumstances, Cleverbridge, could have accommodated me by crediting my new MasterCard account or simply mailing out a cheque.
Now I will be waiting again for VanillaMasterCard this time, to send me in six to eight weeks, a new “Twenty Dollar Gift Card”. $29.95 - 9.95 = $20.
In conclusion, I believe that Cleverbridge Inc., are responsible and accountable for the circumstances and should act in “Good Faith”. This should also be true for all those customers who filed complaints against Cleverbridge Inc., on www.complaintsboard.com.
Sincerely,
Roger Grant
cc: www.complaintsboard.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Roger,
Please allow us to apologize for any inconvenience that this ordeal may have caused you. We have reviewed this issue extensively and have been working diligently to assure your satisfaction with this transaction. As you know, we have been in constant contact with yourself, Uniblue Systems, and MasterCard to exhaust all possibilities of a satisfactory resolution regarding this issue.
Should you have any additional questions or concerns since our last correspondence please do not hesitate to contact us by any of our contact methods listed on the web page below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
i'll not purchase from uniblue again
I had their Registry Cleaner on my laptop and used it a few times. The reports claimed to have corrected the errors it identified. Not sure that they existed, but that is not the issue... A pop-up window appeared offering an update, which I accepted. The "update" removed the entire program from the computer and terminated. The only things remaining are two folders; one containing the notepad text of the action and the other, an empty folder that formerly contained the program. So much for the update. I'll not purchase from Uniblue again. Buy at your own risk.
Got a Apple I pose shuffle as a gift and the website for itunes stated i needed this software to get my music...well after 2 long hours i still had no music and added a add'l 60.00 to my bill as this was a gift worth 50.00 this was a sham...i want a full refund! i will give back my gift and get something worth my money an my friends...th cd's r cheaper then buying music this way...is i was charged twice for the same item1. powersuite 2017 !PS-JFKUF-2UDCC-HWFBR-AAKFY-PH469-9L382 FOR $29.95 DATE 07/13/2017////2ND CHARGE PS-6F62T-TFGEN-K4DE9-QLMHR-7PDLD-4URTD FOR 29.95 DATE 07/13/2017 AND THE LAST REFUND I AM REQUESTING IS: AKD-[protected] REFERENCE#[protected] DATED -7/13/2017...I AM EXPECTING A SWIFT REFUND ON THE NON SERVICES I RECIEVED FRO UNIBLUE.COM...I WILL CHECK MY MASTERCARD AT 11:00 EST AND HOPE THAT ON YOUR END YOU REFUNDED ME THE MONEY THAT I FEEL WAS A REAL SCAM FOR SOMEONE WANTING TO BECOME A I-POD USER
I WAS EVER DISAPOINTED BY THIS SERVICE FROM APPLE...THANK YOU FOR YOUR TIME AND PATIENCE AS I GAVE U 2 HOURS AND I HOPE U CAN REFUND ME IN AT LEAST 4 HOURS OF YOUR TIME...THANKS AGAIN, LOIS L CAREY...
fraudulent credit card transaction
Je viens d'être débité de 29, 69euros pour "store uniblue" à la date du 15/4/2011 sans avoir demandé mon accord. Comment arrêter cette fraude manifeste Henri Douha 37 rue de la Province 4100 Seraing Belgique henri.[protected]@skynet.be Merci d'avance!
Read full review of Uniblue Systems and 12 comments
Replied
money coming out of my account
I have just seen £23.74 has been taken out of my account on the 26/02/11. Now I have not used this card in a long while, so do not understand why this money has come out of this account! I also have been given a bank charge for going over my authorised overdraft limit... I have reported this activity to the fraud section of my bank, as I cant believe someone has the audacity to do something like this...
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here:
http://www.uniblue.com/support/chargedispute/
Thank you.
Uniblue
I’d like to help you to solve this misunderstanding.
Please submit a ticket to our support team so we can have a look into your issue as soon as possible:
http://www.uniblue.com/support/ticket/
Best Regards,
Keti, Uniblue Customer Relations Team
www.uniblue.com
I am sorry about the inconvenience. Your credit card was re-charged because your one year subscription for your product had expired and your order was set on automatic renewal. Before the renewal charge was applied we had notified you about it several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
I have sent you a private message requesting further information to locate your order details so that I can solve this for you as soon as possible. Thank you.
Keti, Customer Relations Team
Uniblue
I am sorry about the inconvenience caused. I have sent you a private message requesting further information so as to locate your order details and solve this issue for you.
Thank you.
Keith, Customer Relations Team
Uniblue
I am sorry about the inconvenience caused. I have sent you a private message requesting further information so as to locate your order details and solve this issue for you.
Thank you.
Keith, Customer Relations Team
Uniblue
I am sorry about the inconvenience caused. I have sent you a private message requesting further information so as to locate your order details and solve this issue for you.
Thank you.
Keti, Customer Relations Team
Uniblue
On 15.03.2016 my VISA credit card bill showed a CBA*STORE UNIBLUE [protected] charge of US$11, 07 and US$0, 71 tax for international transaction.
I want the money to be refound, tax included and want to make it clear that
I DO NOT AUTHRIZE ANY AUTOMATIC CHARGE ON MY CREDIT CARD FOR ANY PRODUCT OR SERVICE IN ANY COUNTRY, and believe it should be against the law.
I filled out a report that i wanted my monet back. Because it didn't help my computor at all. And you e-mailed me back and said it was taking care of. But i got my credit card bill today and you didn't take the charge of $29.95 off. The order no. was [protected]. The order was charged to my credit card 09-20-11. I called and canseled it well before the 30 day peroid. Could you call me at (509) 452-8345or give me a number where i can call you to talk about this problem. Please answer as soon as possible.
Thank You
Walter Desallier
Uniblue has withdrawan 2 amounts of $29.95 in one day from my Visa Account without my consent.
If these amounts are not reversed by the end of today 14 July, 2011 legal action will be issued to your Company.
took funds from my accout for a product that was cancelled over a year ago that didnt work from the beginning they were not authorized to take this money i will be filling with my bank fraud department and goiong after them for full refund plus aggrevation involve with these [censored]es
On April 28, 2001 an unauthorized charge was attached to my account without my knowledge or consent by Uni-blue Registry Booster. This is for a renewal of services without your consent. No one from that company notified me prior to this unauthorized renewal. I wish to cancel this and receive a refund of this money. How would I go about this? Not able to find any contact information on their site. I've attached proof of this unauthorized transaction posted to my checking account below.
04/29/11 CHECK CRD PURCHASE 04/28 STORE UNIBLUE KOELN DF 482870XXXXXX4012 [protected] ?MCC=5734 $29.95
un prélèvement bancaire a été effectué sur mon compte sans que j'en ai donné l'autorisation et sans que j'aie pris un abonnement, ce prélèvement vient de store uniblue koeln
Taken money from my account without permission
UNIBLUE KOELN took $29.95 from my VISA card which I knew nothing about.
Charges on my credit card
UNIBLUE KOELN
took $33.58 USD from my VISA card which I knew nothing about. And I demand my money back.
Mustafa PEKER / Turkey
this cowboy company comes on to your computer without invitation and you can not get rid of them
This cowboy company comes on to your computer without invitation and you can not get rid of them, you try out their trial version "hooked" the scam begins, then you get your bank statement a month later and they have taken out the price for the full version, because they ask you for your details for the trial version, then they download their product on to your computer then you can not get rid of them. I complained to the company involved, and they said that I had 30 days to get a refund. I did apply for a refund but they told me I was to late. So for all you guys out there do not get "scammed" by these "crooks" who are based in malta. And by the way you can not get rid of these "scavengers" off your computer, so change your bank card because they will charge it next year without even asking.
malfonction
Bonjour,
J' ai payé une mise a jour de "drive scanner" de registerybooster et le numéro de l'enregistremeny ne fonctionne pas (ds-g0603-3f066-7a532-02c90-c0b01-000g0) pouvez vous m'indiquer comment faire pour le faire fonctionner?
Merci de votre attention
Michel mc lean
Le bourg
17500 st hilaire du bois
Tel: [protected]
Mail: [protected]@gmail.com
Mon n° de commande: (votre numéro de commande: 9029855)
Cleverbridge ag - brabanter str. [protected] cologne - allemagne
Président du conseil de surveillance:
Dr. Michael inhester
Comité de direction:
Christian blume, peter blunck, dr.
Oliver breme, martin trzaskalik,
Craig vodnik
Tribunal compétent pour la tenue du
Registre de commerce: tribunal
D’instance de cologne / hrb 58900
Numéro d'indentification t. V. A.:
De244822460
Numéro fiscal: /5803/3663
Informations bancaires:
Titulaire du compte: cleverbridge ag
Rib (relevé d’identité bancaire):
17789000011055022800159
Nom de la banque: deutsche bank -
Agence bancaire paris
Iban:
Fr7617789000011055022800159
Bic (swift): deutfrppxxx
- 1 -
Michel mclean
17500 st hilaire du bois
France
Facture.
Numéro de référence:
(à indiquer pour toute question)
9029855 date de facturation: 26/12/2010
Numéro de facturation: akd-[protected]
Informations de facturation.
# nom du produit livraison prix
Unitaire
Quantité prix
1 driverscanner 2010 windows xp, vista
And 7
33, 28 €
24, 95 €
1 33, 28 €
24, 95 €
Sous-total: 24, 95 €
T. V. A. (19%) sur 24, 95 €): 4, 74 €
Total: 29, 69 €
Sauf indication contraire, la date de livraison est identique à la date de facturation.
Détails du paiement.
Votre paiement par carte de crédit a été accepté. Veuillez noter que le débit sur votre carte de crédit figurera
Sous le nom de "www.store.uniblue.com".
The complaint has been investigated and resolved to the customer’s satisfaction.
Cher Michel,
cleverbridge est partenaire commercial de Uniblue Systems et se charge des commandes et paiements en ligne.
Si jamais vous auriez une question qui concerne le traitement de votre commande, nous vous prions de bien vouloir nous contacter. Toutes les coordonnées de contact pour cleverbridge peuvent être trouvées sur le site suivant :
http://www.cleverbridge.com/?scope=cuseco
Pour recevoir de l’aide avec l’installation de votre numéro d’enregistrement, et pour toute autre question concernant le contenu du logiciel ou bien l'installation du même, vous êtes prié de contacter Uniblue Systems directement.
Uniblue Systems vous offre un formulaire à remplir en ligne pour soumettre votre question. Ils répondront par courriel pour vous fournir une solution :
http://www.uniblue.com/fr/support/ticket/
Sincèrement,
cleverbridge Service Clientèle
Replied
doule payment, no key
On Jan 8, 2011 my VISA was charged with$ 29.95 AND $39.95 for the purchase of the PC Maximizer Software.
I never received an activation key and did not get a response to my e-mail to the company of the same date
inquiring whethet both charges were correct.
Uniblue has resolved my issue with them in a satisfactory manner
Richard
The complaint has been investigated and resolved to the customer's satisfaction.
Could you kindly use this form so that our support team may solve these issues for you. http://www.uniblue.com/support/ticket/ .
Kind Regards,
Uniblue
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email.
We require further information to locate your order details in order to look into it as soon as possible. Could you kindly submit a request here:
http://www.uniblue.com/support/chargedispute/
Thank you.
Keti, Customer Relations Team
Uniblue - http://www.uniblue.com/
VORREI chiedere il Rimborso non avendo chiesto Nessun Abbonamento
My credit card was also charged 23.73 pound what is this for? I do not know. Apparently this is a scam a lot of people are getting. How do I get may money back?
Ashish patel
thanks for the clarification my issue is not of refund because there is no money in my card account what am saying is remove me from automatic renewal so that my card will not be debited when i load it. thanks
i make a purchase with uniblue of $29.95 which i dont subscribe for renewal but they are trying to debit my mastercard after the lisence i purchase has expires and i no longer need it. thanks Mustapha Yusuf
I purchased from Uniblue using my credit card account..I returned the purchase within the time alloted and they were very good about crediting my credit card..A foreign transaction fee was credited at that time, also..
Since that credit transpired, a foreign transaction fee has shown up again on my account..I'd like to have the fee credited and removed from my records..Thank you..Geraldine Kope..gdkope@hotmail.com
My VISA card was charged $29.95 for a Unible Renewal. The product was annoying, I removed it from my computer, and
I thought I heard the last of it. I am having fits trying to get Uniblue to refund my $29.95. Uniblue has every way to get
you in and there seems to be NO WAY to get out ! -- David Bright, Colfax, CA
My VISA card was charged $29.95 for a Uniblue Renewal. The product was annoying, I removed it from my computer, and
I thought I heard the last of it. I am having fits trying to get Uniblue to refund my $29.95. --- David
My credit card was also charged 29.95 dollars, what is this for? I do not know. Apparently this is a scam a lot of people are getting. How do I get may money back?
Thank you for your help.
Gladys Vildoso
lamarinita@aol.com
unauthorized autmatic renewal charge
A little over a year ago, I had terrible problems while installing business software and peripherals in a new computer I purchased. I was told I had registry issues. So I found Uniblue Registry Booster 2009, purchased and installed it. Two power cycles later, the computer melted down. I had to take the machine to another company who rebuilt it. They said that the registry was all messed up. Never touched it again. Obviously, bad coding for my computer...
Fast-forward to 11/16/2010-
I get a charge on my Visa account showing a Cleverbridge has charged a renewal amount of $29.95. Through some digging, I realized it is Uniblue automatically renewing my subscription for 2010. I NEVER AUTHORIZED ANNUAL CHARGES TO MY VISA! I have also read other complaints that show the selection for automatic renewal is preselected and the consumer has to go through another step in order to 'OPT-OUT'.
This is rediculous! And certainly not legal! The Uniblue people (Jennifer at customer support) are actually defending their renewal process! DECEPTIVE and ILLEGAL business practices!
NEVER DOWNLOAD REGISTRY BOOSTER OR ANY OTHER UNIBLUE PRODUCT. THEY WILL CONTINUE TO SCREW YOU, YEAR AFTER YEAR!
[protected]@rocketmail.com
They then sent this email (Jennifer):
"Subject: REVERSE RENEWAL CHARGE PLEASE
Hello Jesse Hopkins-Hoel,
Thank you for getting back to us. Please note that I ve forwarded your email to my manager, we ll try and get back to you as soon as possible.
Kindly note that your order has been refunded and will be credited back into your account within 5-7 business days.
Please let me know should you require any further assistance.
(Please reply to this email if you have any additional questions. N.B. : Do not send attachments totaling over 5MB in size or your email might not be received.)
Sincerely,
Jennifer"
This was my reply to their justifications:
Jennifer/Hilary,
Thank you for your reply. Understand that the only reason I discovered this is because I just found your emails in my junk email of an account that I don't regularily use. YOU CHARGED MY ACCT WITHOUT AN AFFIRMATIVE DIRECTIVE FROM ME. According to the Minnesota State Statute of Frauds, this is an illegal act. If you do not fully refund this charge AND HALT ALL SUBSEQUENT charges, I will seek all alternatives regarding Uniblue and Cleverbridge at my disposal, including but not limited to, Better Business Bureau reporting, State Commerce Dept and Attorney General Office, and legal action through my attorney (for damages far greater than the renewal charge).
The initial annual charge notice for this was deceptively located and did not require an affirmative selection from me to authorize this action.
I expect this issue to be cleared immediately!
Regards,
I just experienced the same issue with Uniblue and consulted with my VISA card agent. Unreputable companies (which I just learned) like UNIBLUE, bury conditions in the fine print which they know nobody takes the time to read and then automatically pass through a renewal debit on a yearly basis. VISA informed me there is nothing they can do to block these charges UNLESS you send UNIBLUE an e-mail cancelling the subscription. Then if charges continue they can credit your account. I was billed for two product renewals from UNIBLUE and now thoroughly regret dealing with this company which incidentally is headquartered in Malta making legal actions next to impossible. All we can do is continue reporting these types of violations and making the internet aware of these 'risky propositions'.
Stuart
Replied
money taken without authorization
Voici la lettre que j'ai préparé à la demande de mon service de crédit avisant cette compagnie de me rembourser sur le champ car moi aussi j'ai été victime de cette compagnie:
À qui de droit,
Vous avez passé en date du 23 décembre 2011 un paiement de 29, 95$ dans mon compte visa sans mon autorisation.
Quelques jours après avoir accepté innocemment votre service de réparation par internet en 2010, j’ai eu un problème majeur avec mon ordinateur que j’ai du faire réparer. J’ai du faire reprogrammer au complet mon ordinateur parce que votre service de réparation par internet était tout simplement inefficace pour ne pas dire destructeur. J’ai du faire effacer toute trace de votre produit dans mon ordinateur. J’ai tenté sans succès de vous rejoindre par courriel pour vous aviser de ce problème, en vous demandant d’annuler toute entente et de me rembourser mais je n’ai eu aucun retour de votre part. Après avoir consulté le service de carte de crédit qui ne pouvait rien faire, j’ai du accepter et digérer cette facture avec une très grande insatisfaction.
Je m’étais juré de ne pas renouveler toute entente avec votre service mais là je viens de m’apercevoir que vous avez sans mon autorisation cette fois-ci utilisé mon compte pour renouveler une entente que je n’ai jamais acceptée pour 2011.
Alors je vous somme de me créditer ce montant ci-haut mentionné et de ne plus garder mes coordonnées dans vos dossiers.
Si je n’ai pas de vos nouvelles d’ici 2 semaines, je vais contester votre entreprise et ce paiement imposé sans mon consentement, auprès de ma compagnie de crédit.
Bien à vous!
Note : J’espère qu’un responsable de votre compagnie osera me donner le service en français pour répondre à cette correspondance électronique.
Christiane Racine
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for
your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied
we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day
money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above.
We can then solve this for you as soon as possible.
Kindly submit a refund request here: http://www.uniblue.com/support/chargedispute/
Thank you.
Keti, Customer Relations Team
Uniblue - http://www.uniblue.com/
In order to solve this ussue kindly use the following link to send our support team an enquiry:
http://www.uniblue.com/support/ticket/
Best Regards,
Keti, Customer Relations Team
Uniblue
I am sorry about the inconvenience.
Probably your credit card was re-charged because your one year subscription for your product updates/upgrades
had expired and your order was set on automatic renewal. Before the renewal charge was applied we had notified
you about it several times by email. I regret that you missed our notifications. However you need not worry as our 60-day money back guarantee also applies to subscription renewals.
In order to solve this ussue kindly use the following link to send our support team an enquiry:
http://www.uniblue.com/support/ticket/
Best Regards,
Keti, Customer Relations Team
Uniblue
I’m surprised to hear you have not received your product as it is sent out automatically after payment.
I'm also surprised you did not receive an answer to your email as we normally reply to all requests within 24 hours.
When you filled in a support request through our website you should have immediately received
an auto reply confirming our receipt of your request.
If you did not receive this auto reply, it might have also been sent to your spam/junk mail folder by mistake.
Please go here and file a request regarding your subscription
ensuring that the email address you enter on the form is correct.
http://www.uniblue.com/support/ticket/
I promise you we shall get underway to solving this immediately.
Best Regards,
Keti, Customer Relations Team
Uniblue
I am sorry about this inconvenience.
It sounds like your credit card was re-charged because your one year
subscription for your product updates/upgrades had expired and your order was set on automatic renewal.
Before the renewal charge is applied we notify our clients several times by email.
I regret that you missed our notifications, however I would like to solve this issue.
We require further information to locate your order details and confirm the above.
We can then look into it as soon as possible.
Could you kindly submit a refund request here:
http://www.uniblue.com/support/chargedispute/
Thank you.
Best Regards,
Keti, Customer Relations Team
Uniblue - http://www.uniblue.com/
I’m sorry to hear of the issues you are experiencing. I have sent private messages to all of you, requesting further information so as to locate your order details. That way I can solve these problems for you as soon as possible. Thank you.
Keti, Customer Relations Team
Uniblue
I am sorry about the inconvenience. Your credit card was re-charged because your one year subscription for your product had expired and your order was set on automatic renewal. Before the renewal charge was applied we had notified you about it several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
I have sent you a private message requesting further information to locate your order details so that I can solve this for you as soon as possible. Thank you.
Keti, Customer Relations Team
Uniblue
I purchased the software one year ago but I did not authorized the subscription that is being charge in my credit card. I have not been informed about this renewal.
Jose Boani
boani@uol.com.br
They billed my Mastercard for $110.15 and I did not say I wanted my subscription renewed!
Hi Jose,
I am truly sorry to hear about this issue,
All Uniblue products (excluding free products) are subscription based for one year. Throughout the term of subscription you will be entitled to receive product updates, expert product support and to install the software on up to 3 PCs.
Before the yearly subscription expires, you will receive an email notification informing you about the expiry date and then-current renewal price (plus any applicable tax).
Please do get in tou with our customer support team for them to locate your order details to assist you with query.
We can then solve this for you as soon as possible.
Please contact our support directly by submitting a ticket, you may do so by clicking on the link here below:
http://www.uniblue.com/support/ticket/
You may also join us on Livechat by clicking on the link here below:
http://www.uniblue.com/support/livechat/
Thank you,
Uniblue
Order [protected]
I wish to cancel this order immediately.
Have existing cover and do not require a second product.
Please refund payment to my credit card.
Ken Lee
you stole from my credit card in the amount of 29.95, twice in one day. Shame on you for cheating honest citizens out of their hard earned money. I'm a disabled senior citizon, so you the only way you could hurt me more would be to charge against my card agin, shame on you. william hill #6644
You have a lot of nerve stealing from my credit card without my authorization for 24.95, twice in the same day on october 5th. I really don't expect to see any of this money back, but shame on you for cheating honest citizenss, from william hill #6644. Shame shame shame.
Après avoir commandé en 2011 des produits qui ne m'ont donné aucune satisfaction, que du contraire - j'ai du réinstaller tout mon système-je viens de constater que mon compte chez MasterCard venait d'être débité d'un montant inexplicable de 41.59 €. . Ce débit a été effectué en utilisant les informations données l'année précédente. Cette année, je n'avais rien demandé, ni commandé, ni téléchargé. J'exige donc le remboursement de cette somme de 41.59 € et d'être effacé de ce fichier de débiteurs fantômes
Cette manière de faire est peu honnête pour ne pas dire plus !.
Louis Blanchart.
I have had 29.69 taken from my credit card I took the service up for a one off I want a refund strait away if not I will go further with this matter Thank you margaret mc govern.
Brenda lee Figueroa
you took out 50.00 dollars out of my account without permission an i would like to know why. i would like for someone to contact me back at blee1961@yahoo.com. thank you for your time
Ik kon mijn ogen niet geloven 29, 69 euro van de rekening ten gunste van STORE UNIBLUE. Nooit heb ik daar een document voor gehandtekend en zeker heb ik daar nooit de bedoeling niet voor gehad het product te houden want ik vermoed dat het product mijn PC beschadigd heeft. Het product heb ik lang geleden verwijderd van mijn PC. Dus weg met die handel en de oplichters voor de rechter laten verschijnen!
Replied
deceptive advertising and sales practice
Uniblue run a scam where they supposedly offer a product for free if your purchase their Registry Booster Product. The following has happened over the past couple of weeks:
SCAM 1. They have increased their SRP of Registry Booster to $39.95 but offer a constant $10 discount, which nets it out to their original $29.99. This is falsely leading a customer to believe they are getting a discount.
SCAM 2. They supposedly offer a free product to the value of $29.99, which is NOT sold anywhere else and therefore has no real value. The free product doesn't even do anything of value.
SCAM 3. They recently increased the supposed SRP of their free product from $29.99 to $39.99 to make it look like they are offering an even better deal. What they forgot to do, however, is change the price in their shopping cart. So, you see 1 price in the pre-cart page ($39.99), then the original price in their shopping cart ($29.99). WHAT A SCAM!
Check out the screen shots for proof. I can't believe these scam artists are allowed to get away with this type of practice.
The complaint has been investigated and resolved to the customer's satisfaction.
RegistryBooster keeps the Windows registry in order by removing invalid entries or shortcuts that no longer exist after certain operations such as after un-installing a program. By time these invalid entries increase and the more one uses the PC the more the registry grows in size. This can affect the speed at which the registry is traversed by the applications or the operating system itself to find the needed entries.
Regarding your comment that RegistryBooster finds viruses on a fresh install of Windows, please note that none of our products scan for viruses or other malicious software at all, so it's unclear what is backing up your claim that RegistryBooster finds hundreds of viruses.
Also kindly note that we offer a no-questions-asked refund policy for a 60-day time window from the purchase date, which gives our customers plenty of time to evaluate our software.
Let me know if you have further questions.
Kind regards
Keti, Uniblue Team
paid 23.71 for registry booster system tweaker unable to access on pc no icons order no [protected]
Uniblue Registry Booster has ruined my Computer and caused me to lose all my documents, files and data..And I have no recourse back at these scammers..THEY SUCK! Nothing but a buch of hackers...
Uniblue Registry Booster is a complete scam. Yes, it is scareware and will find errors on a fresh, virgin Windows installation. Most of the time you can uninstall it from Add/Remove Programs (XP) or Programs and Features (Vista, 7) in control panel. If this does not work, use System Restore to revert your system back to a date before you installed this junk. If this does not work, you can take your machine to a pro, you can re-inatall Windows, or if your machine is a "branded" unit (Dell, HP, Lenovo, etc) you can probably restore it to its factory configuration. Sadly, any re-install or restore will wipe out everything on your drive, unless you know how to scavenge files onto another drive. I have killed this monster by using Winternals ERD Commander and manually deleting any files and registry entried associated with it, but this is probably beyond what ordinary users can do. JUST AVOID ANY REGISTRY CLEANERS, BOOSTERS, OR OPTIMZERS. They are useless junk even if they don't hurt anything. The same pro that can remove Uniblue can also fix the REAL problems that were slowing down your machine at the same time. If you want to throw money at your PC, call a local expert.
First, registry cleaners are not needed. They are absolutely useless. A vital entry missing in your registry can make Windows not boot, but loads of useless, irrelevant stuff won't phase it one bit. If you think cleaning the registry speeds things up, you are observing the effect of a placebo in software form! Second, and most important, If Uniblue's offerings were merely ineffective and free, they would be faces in the crowd. However, both the software and the vendor's marketing methods scream "THIS SOFTWARE IS ITSELF A VIRUS, AND IT IS MARKETED BY CRIMINALS." The proof that the software is bogus is in several posts above in this thread. When you install it on a fresh install of Windows, it "finds" hundreds of viruses. Since Microsoft does not ship infected products, the scare scam is revealed. If you try to get your money back, it is a crap shoot. (pun intended, sorry, I could not resist) They just refund money to enough customers to get positive comments on blogs and confuse everyone. The majority are subjected to a variety of flim-flams which look like errors, but are carefully crafted to deny refunds. The only good news is that computer techs, such as myself, can usually get rid of the Uniblue slime, if either "Add/Remove Programs" (XP), or "Programs and Features" (Vista, 7) in Control Panel can't, or in extreme cases if System Restore can't. So far I have not seen a Windows install destroyed by Uniblue. I have seen destruction caused by customers' attempts to remove it, so be careful if you try this. If the simple methods referred to in this post do not work, search for more methods, or call one of us insufferable geeks to help you!
I think that most of their products are worthless. Their advertising is very deceptive and since they operate from somewhere in Europe they don't have to comply with US rules. Buyer beware: stay with US corporations at least you'll have some recourse...
I purchased the SpeedUpMyPC and very quickly after the install, I was advised to upgrade to the Registry Booster which I foolishly did. After the install I was advised that I needed to upgrade to yest another program because it would fix everything! And yes I fell for it again and you know where I am going with this: sure enough after that install I was told that only a small fraction of "my issues" could be solved so if I upgraded to, well you know the rest of the story. My advice: stay away from Uniblue.
They have not lost their HP contract, I do HP calls for them weekly and can track my payments through their process.
You need to read ALL the small print, turn in your paperwork and parts and run a track on the parts.
I am able to negotiate travel on distant jobs, it is good pocket money, and I am looking for more.
I purchase Uniblue Registry Booster on the 25/7/11.
An update message appeared on my screen indicating updates were available.
After installing this update I discovered that my recently purchased version was no longer registered and could not be used anymore unless I paid an additional $29.95.
They play on people forgetting about this type of issue because they have done this to me once before.
Uniblue gain credibility by riding on the back of Microsoft. They are quick to advertise their "Microsoft GOLD CERTIFIED Partner" details; but not so fast to publicise their deceptive practices.
Those who can't be trusted with little can't be trusted with much. Who then will give you true treasures. (Christ Jesus)
Uniblue has completely ruined my partner's Samsung lap top, it's now been reset to factory settings after hours of work. The positive comments in this forum can ONLY BE FROM UNIBLUE EMPLOYEES. I have never EVER taken time to write a complaint about a program like I am doing here but I feel so strongly that people NEED TO BE WARNED about these SCAM-ARTISTS. The only reason I am not swearing is for the sake of children who may read this one day. Uniblue Registry Booster is a COMPLETE SCAM. It exploits vulnerable people, scaring them in to thinking they have multiple errors when they do NOT. I have had good experiences with Spybot Search & Destroy from safer-networking.org, but again, be careful not to download a similar or copy from a copied site. Windows have services and free software available, use that. Get rid of Rgistry booster by Uniblue as soon as you can, and demand a refund from your credit card if you paid anything for it. Your bank should be able to refund you without any questions if you just say they took the money without authorisation. That's what my girlfriend said and they refunded her Visa Debit payment straight away, even though it was done several months ago.
2 day old laptop with windows 7
found 200 registry errors.
blatant scam. these people should be ashamed of themselves.
unauthorised visa debit
Just processing my business accounts and find a debit as below on my Visa Card
I downloaded DriverScanner ($29.95) via UniBlue & CleverBridge which was an unsatisfactory product and I stopped using it, about a year later, 08/03/2010, I was charged an additional $29.95 (AutoRenewal) which I was unaware of and which also came at the wrong time and overdrew my account, I strongly recommend not buying/downloading anything from UniBlue or Cleverbridge.
My email
[protected]@helloworld.com
This is todays communication from Uniblue together with my reply
Quote
Ref #: LTK1650832394X Please use this ticket number in any correspondence with us.
Subject: Fwd: You've received a new message on ComplaintsBoard.com
Dear Jack Drake,
Thank you for contacting us for assistance.
This is Victoria from Uniblue Customer Support team.
You have requested a chargeback for the automatic renewal.
It is now not possible for us to give you a refund unless the chargeback request has been removed.
Unquote
Reply
What does this mean?
Don't you get the message, I do not use your program, As far as I am aware I have opted out.
Please cancel your debit immediately.
This will be referred higher up the complaints chain.
End of reply
Quote
Please let me know should you require any further assistance.
(Please reply to this email if you have any additional questions. N.B. : Do not send attachments totaling over 5MB in size or your email might not be received.)
Sincerely,
Victoria
Unquote
I have opted out now, so I believed. Got a credit on my Visa. Then lo and behold it was billed again. However there is a problem as I had already canceled the Visa account and opened a new one, but the new one was the one that has been billed. Have not had time to fillow up with my Bank yet.
The complaint has been investigated and resolved to the customer’s satisfaction.
CAN YOU PLEASE EXPLAIN WHY YOU HAVE TAKEN AN UNAUTHORISED VISA DEBIT FROM MY ACCOUNT NOT ONLY THAT IT'S BEEN TAKEN FROM AN OLD CARD. REFERENCE NUMBER THAT YOU SENT WAS [protected]. I HAVE NAVER BOUGHT THIS PRODUCT IN THE PAST .
I AM LOOKING FOR A FULL REFUND
DAVE HOADLEY
e-mail dapadave1938@hotmail.co.uk
You have to scroll 3/4 of the way through the cover letter for the first invoice to see this statement that you agree with by no response. They know people will look at the receipt more carefully, so nothing about follow-on charges is included there.
Dear Jack,
It's Hilary here from Uniblue. All our software is sold with one-year of ActiveProtection, which can be renewed annually. When customers purchase any Uniblue product, the terms state that billing will be renewed annually and at this point can choose to opt-out of ActiveProtection. Could you please email me: hilaryr@uniblue.com
Many thanks
Hilary
Hilary Rogers
Uniblue
deceptive practices; poor product performance
Buyer Beware - Arcane business practices are used in order to dupe consumers out of recurring charges. Customer service (misnomer) while polite, is impotent and unable to make even basic corrections.
It's sad that more and more companies like this are popping up in todays society; it makes you miss the brick and mortar stores where customer service meant something
P.s. - I agree with some of the other postings on the software being on the lower end and I think that my computer actually ran worse after installing it. My recommendation is to stay away from this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
warning
just to b sure i let u know this is the tricky company b carefull, if u trust because they said OVER 100 TIMES 5 STARS WINNER.dont trust or u will desapoint like me they never give the registration key to activated the product i have waiting over 24 hr and nothing i call in they said in 2o minuts and nothing over 1 hr i call in againg and nothing i try to get my money back and nothing so do not trust anithing u read
they never give your licences number
i buy a product, because i read the promo to fix my registry key and pay the bill but they never give the license key so i wait over 24 hrs and nothing i try to get my money back but this was imposible b carfull if you try to buy somthing from them or like me u gone loose your money
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Joel,
It's Hilary here from Uniblue - can you please email me? hilaryr@uniblue.com
I will resolve this for you immediately.
Regards
Hilary
Replied
market / phishing scam
Trying to open a file I was suddenly scammed into a purchase which involved numerous restarts, deadends, repeat operations and circular directions, spending 29. 95 on a nonexistent program which appears in the end to be a virus itself. Please advise on any possible recourse / revenge... Thank you very much!
The complaint has been investigated and resolved to the customer's satisfaction.
Your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge was applied we had notified you about it several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
Could you kindly submit a refund request here.:
http://www.uniblue.com/support/chargedispute/
Thank you.
Keti, Customer Relations Team
Uniblue - http://www.uniblue.com/
I’m surprised and sorry to hear you have not received a reply from us, as we normally give quick responses to every inquiry. If you did not receive the email, it might have been sent to your spam/junk mail folder by mistake; please check if this is the case. We normally reply to all requests within 24 hours. When you filled in a support request through our website you should have immediately received an auto reply confirming our receipt of your request. If you did not receive this auto reply, it might have also been sent to your spam/junk mail folder by mistake; please check this. If this receipt isn’t in your spam box either then please go here and file a new request ensuring that the email address you enter on the form is correct:
http://www.uniblue.com/support/ticket/
I have sent you a private message asking you for some details so that we can look into this issue for you.
Best Regards,
Keti, Uniblue Customer Relations Team
I Danielle Aitken, have just recieved a charge for an automatic resubscription to Uniblue.
I did not authorise this and I do not want it . I was not asked . It just appeared on my credit card, dated 15/11/11.
I think this is unethical and I would not use Uniblue again incase this happens again .
I wouls like a refund.
Purchased and downloaded Uniblue Power Suite on 8 May 2011. It immediately caused problems on my laptop, causing it to freeze. I immediately de-installed the software and e-mailed the company to tell them of the problem. I was contacted by someone from Uniblue customer service offering to work with me to solve the problem. I informed them that I wasn't interested in anything other than a refund, and that I had completely un-installed their product. Since when, now word, and of course, no refund.
ordered registry booster 2011 on [protected] plus system tweaker2011 was to be free cannot download eirher one and instead of speeding up my system its slowing it down i would like to have my money back its says 30 day money back guareentee i read all the scam reports and this is so unfair from such a large company please help me resolve this matter a.s.a.p. thank you...
i have a charge of 29.95 0n my bank statement that i did not purchase as i was not home or shopping on 6/26/11 my name is pauline hill i put in for history and no such e-mail in database please look into this at paulinehill@yahoo.com
I have a charge on my credit card detailed as follows:
STORE UNIBLUE HOELN FD $19.95
This charge was not authorized. It is a marketing scam.
On 18th January (processed 20 Jan) 2011 my visa card was charged in the name of www.store.uniblue.com Koein De for a program/service which I had not authorized. The fee was in Australian $ converted to NZ $.
In 2010 I bought and paid for their product and found that it made no difference to my computer performance and deleted it from my computer. I have not contacted the company since to renew any subscription etc.
I purchased and have been using this software for 2 years. Now suddenly the software will scan but not allow me to perform the suggested fixes. The software shuts down after the scan shows multiple errors and there is no way to run the fixes, it immediately shuts down after the scan. I have uninstalled, reinstalled to try to get it to run, no luck. I pay for the software (and like a dummy have been doing so for 2 years now) so I called the customer service phone number. The tech, in India, that logged into my pc did the same un/re install I did then transferred me to a level "3 Certified Microsoft Windows Tech" who showed me all sorts of things on my pc to scare me into paying another $170US to have him "fix it." Fix my computer... really? Their software is the only problem I'm experiencing, after multiple attempts in different ways, to get CleanUpMyPC2014 to run the suggested fixes. I paid for the software so there should be some accountability instead of trying to scam me into paying more money to have their special "technician" in a foreign country do nothing but steal money from unsuspecting customers. Shame on you Uniblue, I had been one of your supporters until now. I should have a prorated return of my fee since your software, that I paid for, quit working!
On 23 november, 2013 with transaction [protected], € 29. 69 has been charge on my credit card by store uniblue koeln deu, without my knowledge and authorization. I purchased it years ago and uninstalled software after. I do not understand how they have taken the money from my card without my consent! I demand a full refund for this immediately.
Email: ivoceltic@hotmail.com
Proof photos available if needed.
just check my creditcard details and on the 12/02/11 $47.96 has been taken without my knowledge by uniblue koeln deu
I want to resign this product and get my money back please!
uninstall
When I turn my computer on the Uniblue Registry Booster Pops up on my desktop screen. If I don't x it out right then I have to turn my computer of to get rid of it. It is a pain in the but, I didn't order it I don't want it I just want to grt rid of it. The Icon in my tray. if I click on it and click on exit It stays on my screen and I hace to turn my computer off to get rid of it. I have went to the control pannel, to add remove it does not show up in there. Please tell me how to get rid of it. Thanks
Bill Higgins
[protected]@gmail .com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have exactly the same problem.
Dear Bill,
It's Hilary here from Uniblue - could you please go to this page and enter your details. http://www.uniblue.com/support/ticket/
After that, our support team will be able to contact you directly.
if you have any problems, please email me: hilaryr@uniblue.com
Regards
Hilary Rogers
Uniblue
was charged $29.95 I received nothing
I too was charged for something from Cleverbridge, for Uniblue.com, I have emailed and emailed both companies and no one has answered me back. But the card that was used was my Arco Master Card, I just opened the account, it's a prepaid card connected to my bank. I have called them to tell them that I never authourised these charges, so I'm waiting, and I have also called my bank too to let them know.
Ellie
The complaint has been investigated and resolved to the customer’s satisfaction.
Attention Complaints Board Readers!
cleverbridge is the e-commerce partner for hundreds of software companies throughout the world. Should you have any questions or concerns regarding a particular order or an unfamiliar bank/credit card charge, please contact us at +1.[protected] or cs@cleverbridge.com and we will respond to your inquiry within a few hours.
Hi Ellie, it's Hilary here from Uniblue. Has this been resolved? If not, can you please email me: hilaryr@uniblue.com as I will be able to assist you.
Regards
Hilary Rogers
PR manager
Uniblue
did not honor valid gauranteed refund request
I bought uniblue speed up my pc on 6/4/2009. It did nothing useful at all. I requested a refund the day I bought it. There is allegedly a 30 money-back guarantee. I received no response to many requests for a refund over the next few months. This company is obviously not actually certified by microsoft, as they claim to be. My order number for the purchase is: 6101760.
The complaint has been investigated and resolved to the customer’s satisfaction.
A friend of mine purchased a week ago or so Uniblue Speed It Up from Clever Bridge. It was paid from Argentina with an AMEX credit card. It was full of malware that kept arising in spite of all efforts to get rid of them... American Express has been notified of this.
Hello All,
I have a serious doubt in Uniblues activities.
I ordered the "RegistryBooster" in april 2009. (My old laptop was dying...)
The programme did no good (at least I did not observe anything...)
Anyway; My credit card was charged 29, 69 €. At the time I did not complain, because I found a solution to my laptop-problem from another provider.
Last month I recieved an e-mail from Uniblue. They offered an update "without additional costs" . Ok, I downloaded the upgrade "for free" and now they charge (through Cleverbridge) me for another 29, 69 € !
Please ladies and gentlemen (I refer to Uniblue and Ms. "Hilary Rogers" id she still is there)
do not act like this... Now I have to complain and bar my credit-card (not an big issue, because I´ll get a new in 2 days)
Not happy...
To our dear customer,
Our records indicate that this matter was successfully resolved with Uniblue.
To all readers,
cleverbridge is an e-commerce partner of over 200 software manufacturers and providers. Should you find an indication that you were charged by cleverbridge, please do not hesitate to contact us using the information found in the link below:
http://www.cleverbridge.com/?scope=cuseco
We will be happy to help you resolve any disputes and clarify any confusions.
Thank you all,
cleverbridge Customer Support
Dear kpkpkp,
It's Hilary Rogers here, Uniblue's PR manager. I have read your complaint - we take such things very seriously. I was wondering if I can help with anything - has your issue been dealt with by our support team?
Please let me know.
Regards
Hilary Rogers
PR manager
Uniblue
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Uniblue Systems Contacts
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Uniblue Systems phone numbers+356 23 275 000+356 23 275 000Click up if you have successfully reached Uniblue Systems by calling +356 23 275 000 phone number 1 1 users reported that they have successfully reached Uniblue Systems by calling +356 23 275 000 phone number Click down if you have unsuccessfully reached Uniblue Systems by calling +356 23 275 000 phone number 0 0 users reported that they have UNsuccessfully reached Uniblue Systems by calling +356 23 275 000 phone number
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Uniblue Systems emailscustomer.relations@uniblue.com100%Confidence score: 100%Supporthilary.rogers@uniblue.com94%Confidence score: 94%communicationinfo@uniblue.com88%Confidence score: 88%support
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Uniblue Systems addressProgetta House, Ground Floor, 62-64, Tower Road, Swatar, Birkirkara, BKR4012, Malta
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