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UKSoccerShopnever received my item

1

I have ordered my shirt on the 5th of September. Order number: 799892

However, 6 weeks later I still haven't received my item! I demanded a full refund of the shirt; however they're telling me that they are 'investigating it'. Yet, I am still without a reply! First they told me it's going to take 12-14 days to receive the item. I decided to wait a bit more. However, now it's been over 43 days which is more than enough.

How can I resolve this issue? I want a full refund of the shirt.

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