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Ugg.com / Deckers Outdoor Corporation

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1325 Avenue of the Americas, Floor 21
New York, New York
United States - 10019

Complaints & Reviews

multiple false online clearance sites

Tried to purchase Ugg boots only to have a charge submitted on my debit card by TCTechnology Putian CN, This company is in California and is legitimate but does not accept debit cards. Some scam artists in China are processing debit and credit cards under that name. They have created multiple websites. You cant login back in to your account using your email, you cant track and order and when you try to contact them they have no physical address and come up with some hotmail or gmail account. Websites to avoid are:uggbootsclearance.net, uggbootsclearance.com, xmasuggbootsclearance.com, ugg-boot-clearance.us, . If you cant contact them through a legitimate email, call them on the phone or see their physical address then DONT BUY THESE BOOTS. I filed a dispute through my bank and they are removing the charges. I learned the hard way!

  • An
    AnnaMN Dec 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree . Got in trouble with this fake company but through a different site www.sheepskinbootsforsale.com. They never made me any refund for not delivering goods I ordered

    0 Votes
  • Sm
    SMH- alot Jan 06, 2011

    I think I fell victim as well and we tried to get the bank to reverse the order. The bank would not and the boots did finally come. How did you get your bank to agree to remove the charges?

    0 Votes
  • To
    Tonyvis Dec 22, 2011

    I to have been ripped off, I about 6weeks ago bought a pair of ugg boots from a site called uggclearanceonlinesite which was advertised on the jerseysore twitter page! Leading me to believe it was a real site! I was told 9days ago that have been refunded as there has been a mix up with the post. As of yet no money! The bank also say there are no funds waiting to clear!!!
    This was a Christmas present for my partner, I thought I was getting a deal as they were what she wanted, I now don't have enough money to get her any at all... So uggsclearanceonlinesite I hope there is an earthquake in beijing and you all die you ###!

    0 Votes
  • To
    Tonyvis Dec 22, 2011

    Oops, I've just been refunded!! Happy days... They are still ###!

    0 Votes
  • Ma
    maxisswell Feb 05, 2013

    This is a scam site, Ugg Boots Clearance Outlet. Not contact info or physical address. Boots did arrive but they are cheap knockoffs from China. They are too small (not to size), orangy color, and are not sheepskin lined. Cheap fleece. At $95. no bargain. My teenage daughter ordered these while I was busy and we didn't research reviews of site first. Our mistake cost us. You can't return them because all the addressing on the outer packaging is in Chinese characters and no address on website. Extra charges incurred as well with no notice given--international charge fees, etc. STAY AWAY!!!

    0 Votes
  • Bc
    bcarlos123 Jan 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Nike factory outlet
    Nike Air Huarache pas cher
    Air Max 90
    Beats By Dre studio

    0 Votes

never recieved merchandise

I ordered ugg boots advertised on sale at ugg australia - ugg boots online sale. The site is also known as ugg boots, australia ugg boots, cheap ugg boots, discount ugg boots, ugg boots sale, classic ugg boots, (copyright @2010 bootssalesshop). After you make a purchase, you get an email from visamasterpay.com and an order number to print from the ugg website. Dont not not purchase anything from any of these sites. You will not get your merchandise and visamasterpay.com who is a third party that handles the transaction is a joke. They also charged my card an extra three dollars that does not explain it's purpose. I have tried to contact them to no avail. I will take this one as a lost and a lesson learned; if there is no store address in the us, don't buy the merchandise.

ugg boots fraud

I am so dumb! I ordered 3 UGG boots from this company, trying to safe a few bucks this Christmas..needless to...

internet scam-ugg boots

I ordered boots for my daugther off of this web site. I'm usually very careful where I order from on the internet but I was in a hurry. My first clue something was wrong was when I put in the details of my order and credit card and hit submit, there was no "review" or double check, such as "are you sure you want to place this order?" I was immediately charged and given no order or confirmation number. When I went to the contact page (which I should have done BEFORE ordering) I saw the only way to contact this company is via a HOTMAIL account . RED FLAG! So I immediatly called my credit card co and was informed that the charge was to some chinese name in Bejing!! So spread the word...do NOT order from this site or you will be lining the pocket of some chinese punk and will never get a response from them...much less your boots.

  • Am
    AmandaM Jan 07, 2011

    I completely agree. Same thing happened to me, and we still haven't received our order.

    0 Votes

no email responses no confirmation of order and quick cash withdrawl

Bootsbuyonline.com and UGG aubootspayless.com...both these sites are fraudulent!! I ordered from from one...

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fake ugg boots

I stupidly ordered 1 pair of ugg boots from this website. The website looks legitimate. I ordered the boots on Nov.13, 2010 and received them on Nov. 18, .2010. I received the boots in a cardboard box and it was smashed, the boots came with a tracking number from the U.S. Postal service, the boots are totally fake and smell like paint thinner I don't know what kind of fabric they are made from but, I 'd be afraid to wear them because I don't know what the smell is and maybe it could harm you. On the website the boots were supposed to be $72.20 but when I called the credit card company I was charged $92.84 twice and $2.78 twice for an interest charge foreign transaction fee. There are no deals on real ugg boots, buy them from a real ugg retailer or you'll be sorry like me. I am going to file a dispute with my credit card company but, it's probaly too late. They wanted me to return the boots, they came from Shanghai, China and the address is in Chinese. I went to the post office they cant help me either.

  • So
    Soyland74 Dec 08, 2010

    I had the same thing happen to me. I ordered mine a few days after you did it looks like. I've been trying to get hold of them through their live chat so I can print off something for my bank that shows they won't take them back. You could try that. Also, I contacted the legit Ugg Australia website www.uggaustralia.com and they said that if you type in the address in the counterfeit education site and it comes back saying it's not a legitimate website that some credit card companies are taking that as proof. It's frustrating I know. I bought some for my daughter and she wore them for a few hours before the elastic around one of the buttons broke. I hope you get your money back. I hope I get my money back. I definitely learned my lesson!

    1 Votes
  • Fa
    fake UGG Australia website Sep 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Cheap UGG Boots on sale. I had ordered 2 pairs off UGG Boots in the sale @ £65 each online using my bank card. Money was taken straight away. They sent an email from [email protected] to confirm my order & payment from a Cindy - which I thought was strange. These were ordered on 25th August now we are on 16th September. I have email her a few times & her reply was my tracking number. I called Aramex delivery to see where my item was & the girl at the other end said they were being held by customs as they were fakes which will be destroyed. She advise to ask for a full refund which I have done - I will be lucky to see any refund as this being a fake company with a fake website.

    0 Votes
  • Si
    SINEADSHANG Oct 03, 2011

    I am compaining this website!1 ye ARE A DISGRACE AND WILL NOT GET AWAY WITH IT. I AM ADVERTISING TO NOT GO NEAR THIS WEBSITE AND I AM TELLING AS MANY PEOPLE THAT I CAN SO YE DO NOT GET ANYMORE MONEY. YE ARE LYING FRAUDS. I AM GETTING SOMEONE ONTO THIS CASE SO THAT NO ONE ELSE IS FOOLED LIKE I WAS!!

    0 Votes
  • Jo
    Joanna_W Mar 16, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a defected Uggaustralia mini Boots and within 7 month the leather on 1 of the boots ripped on the side. I contacted UGGaustralia warranty department and I feel that I was treated with total ignorance. I followed every step of their procedure at their request to provide all the information and pictures and I 'm very disappointed and outraged by the "NO SERVICE" they provide for their customers.

    0 Votes

fake and fraud

My boyfriend wanted to surprise me and ordered a pair of ugg boots for we received an email but it was taking a while to receive the delivery for them. My boyfriend then told me that he had ordered them and I checked the email to learn that there was no helpline number which I thought was weird plus the email address was shop.[protected]@hotmail I immediatly got suspicious as I thought that's a weird email address sounds fake. we still haven't been sent out any boots and my boyfriend has had two transactions taken out his account but has been told he may be able to get a refund and they trying to find out who runs this website and get them arrested for fraud. Also when going to the bank to cancel his bank card the teller told us that we were the second people to go in that day about this situation I feel sick that people think they can rob us like that

  • Do
    dorothy2010 Nov 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    hi...
    i have also made a life mistake buying ugg boots from www.uggpromo.com. They arrived from Shanghai in China, looked fake and what's more- in wrong colour (ordered black received grey). i have contacted the webside been given- www.billingsupportsystem.com. When i asked for the refund and return label they sent me a respond:
    I am very sorry to hear that
    I am sorry to make the mistake
    can you keep it and buy a new one?
    If you 100% want to return, you will lost much money and time, I don't want to you waste money again
    we can quote you 40gbp for a new one
    ok?
    thanks
    can u imagine????
    so i goggled : ugg boots complaints and found all this comments... Shame didn't do that before purchase. I also found this website- which i fink is very helpful if you want to order real ugg boots !!!
    http://blog.alltheshoes.co.uk/2008/10/31/fake-ugg-boots-buyer-beware/comment-page-29/#comment-7581

    0 Votes

ugg boots

Do not order anything from ugg mall or ugg. Ms these goods will be seized by customs the website and all legal info states genuine and from australia however they are a chinese company that customs are aware off they will confiscate all goods imported from.

Do not buy from them.

  • Mo
    momona Oct 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    AGREE!!!
    do NEVER send any information to CHINESE FAKE UGG urls.
    below, check the registrant. this stupid chinese registers FAKE ugg domains every year!!

    http://www.uggcozyboots.com
    http://www.ugganzac.com

    Registrant:
    Organization : qingfei lin
    Name : lin qingfei
    Address : xiu shui hua ting B Area 3# 502#
    City : Pu tian
    Province/State : Fujian
    Country : cn
    Postal Code : 351100

    1 Votes
  • Ma
    mana' Dec 18, 2010

    help i just put an order for ugg on the 16 dec. what do i need to do ????????????????????? there for my girl xmas HELP!!!

    0 Votes
  • Mo
    momona Dec 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    http://www.life-trade.com 
    does NOT have physical address or contact tel#.

    0 Votes
  • Ab
    Abigail Cassandra Apr 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Was the website usuggboots.com??? Because I had the same thing happen. VERY DISAPPOINTING

    0 Votes

uggfair.com

Your Favorite classic argyle knit ugg boots and cable knit ugg boots on sale now, All Sizes and Colors in Stock, Immediate Shipping, Shop Uggfair.com.

uggfair.com
uggfair.com
uggfair.com

  • Ug
    uggfair Aug 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My girl now is wearing the boot i ordered from uggkings last month. How i don't think any problem. At least, my lover like it. That is the most important. :)

    Also my another new order, i suppose, it is on the way reach my way. That is for my niece. She will be glad for that..jaja

    1 Votes

ugg boots

I did a search on google for kids ugg boots as I can squeeze into a 4 (I am a 5) up came www.uggsale.cc I...

fraud

I bought a pair of UGGs off the dealer's web site on the 2nd of February 2010 and still havent arrived and not only that, they took £10 more than what was stated on the bill out of my account, how will i get my money back and whos is responsible for this fraud. thank you, aled owen

non delivery / non contact

I ordered 2 pairs of boots from this site. Only one pair showed up. The site is very up beat about customer service and asks you to email about any problems. I've done this (and used the "contact us" form on their web site) around a dozen times over the last month. They've never responded. The only phone number I have found for them seems to be connected to a modem. These guys just don't care about customers and are very happy to rip you off !

  • Ha
    hallam71 Jun 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I also ordered two pairs of ugg boots from this company.

    Both pairs showed up BUT...

    The first pair was a size 7 female, and we ordered a size 9 female; so that pair cannot be worn.

    The second pair was a size 9 male, and the boots appear to be different sizes or something and made from poor quality very thin sheep skin because one of the boots tore when being tried on.

    Basically, two pairs of boots ordered, charged $250 dollars to my visa card, 3 attempts at contact and not a single response from the company.

    No usable boots.

    Be vary carefull about dealing with this company. It appears they have gone to ground.

    Peter

    0 Votes
  • Er
    erint Aug 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    These guys are not legitimate... don't deal with them! they are still advertising, and they just conned my sister as well. no delivery, no refund, no response from them.

    Erin

    0 Votes

falling apart

Purchased UGG slippers from this site for my wife at Christmas. She wore the slippers a couple of times when...

not a full refund, fakes

I ordered ugg boots online before thanksgiving. the site looked legitimate. I received confirmation of my order after requesting it. I saw the charge on my credit card for the boots but hadn't heard a word from the company — no email, no receipt, etc. they sent me the tracking info after I sent them a message and I learned the boots were coming from china. I couldn't tell from the website that they were coming from a different country. it said free shipping and it was a good price so I ordered them. when I got the boots the box was an actual ugg box, but it was for a different size and style of what was actually in the box. they sent me the wrong size, different than what the box said, so I contacted them about shipping them back. there wasn't enough time to exchange before christmas because they wouldn't ship me new boots without getting the other ones back (even though they had the tracking number and had to sign for delivery) so I had to return them. they told me I had to pay for that. I pointed out that the website said it would pay for exchanges and returns if it was their mistake so they finally said they would reimburse me after I shipped them back. it cost $45 to ship them back to china. it took over a week after they received the boots to get a credit for the actual cost of the boots. I still have yet to receive a refund for the shipping that they said they would pay for. I have contacted them three more times and they are not responding to me any more.in additional to all of this, the boots are fake uggs. I took them to a store before I shipped them back to compare them. the fur on the inside is fake and is not real wool like uggs are. they don't smell the same or feel the same, but they look really close. don't pay that much money for fake uggs, especially when you might get the wrong thing and you won't get your money back for shipping! the website has been changed since I placed my order and says that people are responsible for their own shipping to return boots. it is too expensive and isn't worth it!

  • Ca
    Caroline Hannon Jan 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i have these uggs chesnut i would like them cause they are a nice color btu i wore them for a week and got a hole in them i dont ware them out i barely wore them i was mad! I think i should have no shipping and handling i should get them for FREE !!! So thats my problem with my uggs and my friend got the same ones and they were so different different fur and color i was upset so I think i should get them for free!

    0 Votes

fake site - fake products!

Do not use this site! I ordered my genuine ugg boots very niavely online, the site looked like a genuine site and after looking on the frequently answered questions I felt confident to order my boots. the alarm bells started ringing when i recieved a dodgy email saying my order has been processed please can i make payment. i contacted the company who said they are only in charge of the payment and then referred me to the ugg sale cc customer services- i received an email from polly! again this concerned me and she confirmed that my boots were being shipped- thats quick, i was suspicious and so asked about my return option, they just said i will have the boots in 7-10 working days, i asked again about the returns policy they said i can return them. I have contacted my credit card company and it seems that the only way that i can get my money back is if they do not send the boots within 30 days. i hope that they dont send them from the other comments left as i would rather not recieve the poor quality fakes when i though that i was getting real boots! funnily enough the site has gone now! although they appear to have lots of other names. has anyone actually been successful in getting their money back or should i give up and buy some from a reputable company!

  • Ka
    KATY123 Jan 27, 2010

    I HAVE JUST DONE THE SAME DID YOU RECIEVE YOUR UGG BOOTS?

    0 Votes
  • Ka
    KATY123 Jan 27, 2010

    I AM VERY CONCERNED AS WHEN I TRY TO CONTACT CUSTOMER SERVICES IT WONT LET ME. WHAT EMAIL DID YOU USE TO CONTACT CUSTOMER SERVICES?

    0 Votes
  • An
    anitaromantica Aug 02, 2011

    I purchssed UGG boots from UGGSALE.CC. but my proof receive its gone i don't know why and they charge in the bank 60.95 pounds and i don't have a boot, so im afraid this can been a joke...i dont know what can i do, i want my money back.. this is so scare..

    0 Votes

uggsonsaler.com ripped me off!!

I have been ripped off by www.uggsonsaler.com!!! I ordered the classic tall uggs back on december 13th (paid with my bank card because my paypal was messed up) and didn't get a confirmation for my order after placing it. I e-mailed the the webmaster right away about how that was very unprofessional and nothing on their site was customer friendly as they claim it to be. they took $87 and change for the boots on dec. 15th and it showed up in my account on dec. 16th. the charge to my account was taken by a company called www.airkickse.com, which I did not authorize. I authorized the payment to come from www.uggsonsaler.com. there was nothing on the site saying those two sites were even linked to eachother. however, there is a www.airkickse.com but they deal only with sport sneakers and don't have uggs on there at all!!! anyways, some chinese man/woman (the webmaster) e-mailed me back on the dec. 16th with a tracking number and link to an ems international shipping site out of china which was aparently supposed to connect to usps!!! that was the first news to me that they were in china for goodness sakes!!! I knew for certain then... that I would be ripped off. they had nothing on their site indicating that they were out of china. I was soooo upset!! since the so called webmaster emailed me that tracking number I haven't hear from him. i've made multiple attempts to contact them with no response. today is january 18th and still no boots!! they never left china! at first the tracking number showed some activity (which I think was a hoax) and then after about 3 weeks or so of it not moving the tracking number didn't work anymore! I contacted usps international before the 3 weeks were up and they said it's not moving and most likely won't. they advised me to call my bank or to contact paypal, etc. I am now waiting for a response from my bank. I am hoping they will stand by me and reversed the charges. it is clear that this whole thing was fraud. this unauthorized transaction should be reversed for sure because again I did not authorize www.airkickse.com so take my money!!! these company's are still active on the web and are still ripping innocent people off!!! at least some people received boots even though they were fake.in 1 word..."fraud"!!! these sites need to be shut down! why hasn't anything been done about this yet???

  • Ra
    ralph mattiello Jan 19, 2010

    i received two pair of ugg boots that did not fit correctly and tried to return them as the web site said you could but they do not respond toany e-mails to send
    a return merchandise number like they say they would all that you receive is an automated response that has nothing to do with the question you are writing
    so we shipped them back at our own expense to a brooklyn address on the receipt and they would not sign for it or pick it up i am still waiting for a response fo nearly two months just beware when purchasing from the denim zone

    0 Votes
  • Ba
    bare foot with no boots Jan 22, 2010

    I placed an order for 2 pairs of Uggs boots. The money was deducted from my account the say day within minures of submitting my order on line. I wanted to check the status of my order on line and was lead to a Complaint Board where I was able to read numerous complaints regarding these boots. I tried clicking on the same email advertising these boots and the website was no longer available. Right after I called my bank and made a complaint regarding this website and the pymt that was already deducted from the bank account.
    To this day I still unable to locate the manufacturer

    0 Votes
  • Ma
    maureen sluder Jan 28, 2010

    I do not have a complaint . I need to know if the uggs are machine washable. We purchased the classic high uggs.

    0 Votes
  • Ca
    caroline-cute Dec 23, 2010

    those 2 stores selling uggs boots with no contract they unautorized dealer and they sell for very expensive prise

    0 Votes
  • Sa
    sad donna Jan 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    CALL YOU BANK AND TELL THEM THAT YOU WERE SCAM THEY SHOULD GET YOUR MONEY BACK FOR YOU MIME DID

    0 Votes
  • Po
    pokiedokie Mar 05, 2011

    I agree, the uggs from UGGSONSALER are fake. I also got ripped off like you did, I contact my bank, I don't know what they can do thou. Did you get your money back?

    0 Votes
  • Yo
    Yolanda mc evoy Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I purchased some uggs boots off the above website and they were damaged I have tried to contact the website but to no avail I have got in contact with my credit card company and they have sent on the name of the website to me I was wondering if you could help me out. I purchased them on the 26 /27 th December 2010 and received them late in January

    Looking forward to hearing from you.

    Cheers Yolanda Mc Evoy

    0 Votes

black toes

i purchased apair of classic ugg boots for the snowy weather and to my discrace afer waring my boots in the snow my feet andtoe nails turned black! This die stained appearence has mortifed me as i am unable to remove it without filing layers of my toe nails off!!! as i have paid quite an high price for these boots i have no choice but 2 keep waring them, which is having its huge affect on the colour of my toes and feet!!!

black toes

  • Gi
    Gilder217 Jan 14, 2010

    Wear socks, ###.

    0 Votes
  • pendleton May 13, 2011

    hey im taneshia how you donig to day hit me back up ...]

    0 Votes
  • Mo
    montib Oct 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was looking for a cheaper pair of UGG boots to buy on line which i thought was from a genuine supplier. I now realise that the boots are fake, although they arrived and appear quite nice recent press reports may indicate that extreme animal cruelty is used in the production of UGG fakes. I don't know if my boots fall into that catergory but I know i will never wear them again and feel sick when I look at them. Please Don't by boots from anywhere but genuine stores or websites. If they are cheap its for a reason. Don't be an idiot like me or help boost those cruel people who skin animals alive for profit. whats the matter with that part of chinese culture that does this. We don't want people like them in the world conning people and causing pain and suffering.

    0 Votes

ripped off

Don't repeat my mistake and be as naive-<br />
<br />
Company claimed to have genuine UGG Sheepskin tall boots and eluded they are from Australia. My first clue should have been PayPal form online was labeled "Dragon Faith". Ordered boots online mid October, 2009. I had to email customer service endless times as to where was my order. I should note, my second clue should have been broken English on return emails. Always promising arriving soon. They had tracking numbers but hadn't in fact shipped. Order finally arrived end of November. Box destroyed, no packing slip, no return form. Nothing! Boots were knockoffs. Sheepskin outer shell, GENUINE IMITATION "something" inside but not sheep shearling. Correct size ordered but size runs really small. Needed to return.<br />
<br />
Company claims to pride themselves on customer service...pleez!! They return emails but you can't decifer what the heck they are talking about. Broken English and nothing makes sense. Ultimately got instructions from them as to returning boots. Return address is Shanghai, China. If you live in the U.S, this has to go thru U.S. Customs with a tracking number. This number consumers CAN NOT track. <br />
<br />
It has now been another month since the boots were returned. Niceuggboots claim they still have not received the return. Big surprise...<br />
<br />
Morale of the story, if you have about $120 to throw away, order Uggs from this company. I've learned my lesson!

fake company!! rip off alert!!

I attempted to order a pair of ugg boots from this website, but halfway thru the transaction, before it was completed, the site froze up so I hurriedly cleared my cc info from it, or so I hoped! later I emailed the address they had on there and asked if the order went thru which they replied, no it had not, so I advised them this was good as I had changed my mind. two days later I receive an email stating my order had been processed and when I checked my account, it had been deducted.*was so pissed!*tried to email them back but now the email address is invalid and the tracking number they sent is unheard of! does anyone know what I can do at his point?? please help! sharon smart

conterfeit ugg boots

I ordered ugg boot for my 14 year daugther b-day. I had several communications with this website who repeatly stated they were authentic and real. the boot arrived 3 weeks later from china and I have had nothing but nigthmares with this company. the boots are a conterfiet and not real ugg boot, they refused several times to provide a return mail address for me to return the item to receive a credit. they only refunded a particial credit. they swore at me in emails.

Do not order from they are!!

  • Si
    simon1710 Jan 03, 2010

    If you paid with a credit card advise the credit card company to reverse the charge.

    1 Votes
  • Lo
    LORI GIBSON Jan 14, 2010

    SAME THING HAPPENED TO ME NO RETURN ADDRESS.. AND MY BANK WON'T HELP INVESTIGATE FOR FRAUD... SO I CANT GET IN TOUCH WITH SOLARFOOT WEAR ONLY A PHONE NUMBER 1877 890 0990 THAT HAS A BUSY SIGNAL... I NEED AN ADRESS FOR THEM OR ANY INFORMATION PLEASE HELP MY EMAIL IS [email protected] THANK YOU

    0 Votes