SUBMIT A COMPLAINT

UAE Exchange Centreuae exchange online account [protected]

Review updated:

I was receiving an error message " to resubmit my Emirates ID to the nearest branch" while doing online transaction, which i already did few months ago.

As i wanted to make some urgent transfer so i visited UAE exchange center at al wahdah Mall on 7th Sept 2019, and presented my EID to the counter staff and asked the reason for this error. they said it is the procedure you have to submit the Emirates ID whenever we required. we had a little argument about this, anyhow after a while she said your account is activated.
when i came home and try to login the online account it was complete disabled. she has disabled my account intentionally and contacted customer service several time but my account remain disabled until now.
I am dealing with UAE exchange since more than 7 years and never though of any other exchange and had very good transaction record but this incident is a eye opener for me that don't rely complete on single exchange

Gs
Sep 08, 2019
Sort by: UpDate | Rating

Comments

  • Ua
      Sep 17, 2019

    Dear GSShetty,
    We deeply regret for the inconvenience caused. To better understand the concern and resolve it we request you to share your contact details via inbox.

    0 Votes

Post your comment