The complaint has been investigated and
resolved to the customer's satisfactionResolved Twoo.com — refund and stop premium subscription on two premium account 25 august 2017
resolved to the customer's satisfaction
Hi Twoo team,
Kindly treat this as urgent and important.
Today, i've just registered twoo under the name FazrenSalleh and subscribed twoo premium for 12 months ONLY when it stated that having promotion for only RM12 per month. After put all the credit details and click on. Pop windows came in stated i've succeed subscribed premium and under button CONTINUE; little note written down there, it stated I'm going to be charged rm512 every month instead of RM12/month? Furthermore i've been deducted RM144 from my credit already.
TBH i'm so confused and get scared. Of course i don't want my card to be charge that much just for a make a new friend services? :(
I've decided to stop twoo premium subscription right away and do the necessary action such as stop the subscription and the reason why I'm writing here is i want to refund my RM144 back from Twoo and confirmation regarding my cancel premium subscription.
your prompt action and reply is highly appreciated. sorry for any inconvenience caused.
regards, Fazren Salleh
The complaint has been investigated and resolved to the customer's satisfaction.
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