The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Twoo.comdeducted my money without information

A Nov 07, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

On 26 Oct 2018 Twoo.com deducted money (Rp.410.000) from my credit card .
I need the refund .
You have to inform about renewal of the service .

My Account is : gustov.[protected]@gmail.com

You can't just deduct the money.
I am very unhappy about it as nobody asked me if i agree on this. Can you please tell me what represents and how can i stop them?

My email is gustov.[protected]@gmail.com

Best Regards,

Agus Jayadi

deducted my money without information
deducted my money without information

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Twoo.com's response · Nov 07, 2018

    Hi,

    Thank you for your message. According to our system there were no payments made on the account linked with gustov.[protected]@gmail.com. Could you please contact us at [protected]@twoo.com with the details of the payment such as the name of the cardholder and last 4 digits of the card number so that we can find your payment in our system?

    Regards,
    Aleksandra
    Team Twoo

Responses

  • Br
    Bruno,43 Nov 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi...I will stop my subscription of my account.im not have interest to Continue paid again and induct my money with my permission.
    I will like get my refund back to my account please.
    And stop the subscription or cancel it.
    Thanks

    0 Votes
  • Al
    Aleksandra - Twoo Team Nov 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Bruno,43 Hi,

    Could you please contact us at [protected]@twoo.com with the email address linked with the account on which the payment was made so that we can check why you've been charged?

    Regards,
    Aleksandra
    Team Twoo

    0 Votes

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