TV Ears

I bought TV ears from the website www.tvears.com. I received them and it turned out that they were broken. I contacted the customer services, but the rep told me that they could repair it for $50. WTF? They wanted to get money for the repair of new ears. Total rip off and really dishonest company. Stay away from them and don’t waste money. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.