Turo review: Turo bad service times two

I rented a van from Turo. When I went to pick it up, they cancelled. Turo's replacement was 3 hours roundtrip away. I had to be at the airport in 90 minutes. I had the same van rented for the following week. Checking with the host; they said they no longer worked with Turo due to poor communications and Turo not paying them. I contacted Turo for other arrangements, they refused to help until the host cancelled. They wanted ME to contact the host and have the host call Turo. After an hour on Chat and more time on the phone, Turo tried to find another van; couldn't and wanted me to wait another 6 hours while they tried. The trip is 3 days away; I couldn't wait until the last minute AGAIN. they at first refused to refund without charging a fee. Finally they agreed. Their Chat support was unsupportive and a nightmare. I wish there was an option for negative stars. I'll pay more to have dependable service.