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I bought clothes at truworths in december, two of the items were torn after 3 times of being worn, I took it back to truworths and I was told that damaged goods are not exchanged after a month, it is on the receipt, I asked the old lady (I think she is the manager) where that is on the slip as I had a recent truworths slip she never showed me and she left it, I called the head office and they said I should return it, I went back and the lady still refused. That same week I had bought a shift for about r350, just before I wore it I realised that there were stitches that were coming out, I took it back to the glen mall and explained everything and I showed them the ones I had bought at south gate and they exchanged everything but they gave me a hassle until I told them that I heard phoned the heard office and they advised that I should return everything to them. Now yesterday I was wearing pants I bought at truworths begining of winter, I had a shock of my life when my husband who was walking behind me asked me why my pants were torn, when I checked yes they were torn not by anything but it was just poor quality! Truworths is selling us poor quality clothes at expensive prices.
I bought under ware and when I got home and removed the tag I saw it was torn and has a stitching mistake. I did not see it at the store because it had clips in place. I pay for the quality and this is not. I feel it is a company mistake and should be corrected. This is really a let down to pay over R300 for under ware and then its wrong
Closed the account but they don't want to email me the confirmation letter that I have paid up and I want to close the account. I am still receiving statements on the account via email but they cant send me the closing letter via email how is that?
I purchased a Daniel Leather Jacket last year from Truworths. I wore it a few times last year and once on Friday only to find that the leather was cracking and pulling off from the jacket. I am very disappointed with the Daniel Hechter Leather Jacket.
Regards
Steve Cronje
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i have been paying my account however when ever i try to open a new account truworths have stated on my ITC that am not paying my account and now am applying for a house they have declined my application because of truworths, i regret the day i open a account with them and i will never recommend them to anyone.
8:58 They say sorry only at 9:00 do we open. People standing in line outside and then they only open past 9:03 but they were being unprofessional by declaring wait 2 minutes and then they are late. Pathetic and not what you would expect from this chain store.
Regards
I also bought items at truworth all torn