Trustpilot review: Declined certain review requests for reasons with reasons that is incorrect

Ok. The review about Scratch (scratch.mit.edu) on Trustpilot was resolved after I contacted them and uploaded it (yes, with consent as it says provide documentation for proof and I showed proof and showing proof will upload the review which I'm fine with). However, the review about Wikipedia on Trustpilot is not resolved yet. If it does, I'll let you know here

Ok. Nevermind, they wouldn't just accept my Wikipedia review. They said it's for account reasons and at the time I was responding, I was watching a video, not on Trustpilot doing whatever I'm doing there. And it says I need evidence but when I said I don't remember where the location is at and my mind remembers that I did request it and just declines it for no reason. For the Monkeytype review that I requested from them, I said the same thing but instead, I provided evidence but they also wouldn't accept it. This is why I filed a complaint against Trustpilot here (I hope this improves otherwise, I might stop using it)

Trustpilot owners: If you are reading this, whenever a user replies to you, you need to be serious about your actions. For me, you just declined my Wikipedia review online for no reason and this is not ok as that's unfair practice. Also, it's important to listen to users (as long it's not off-topic) if it's related about reviews, accounts, or anything else that is related to Trustpilot, you just got to listen

Here's the full conversation of the review about Wikipedia (I will share with the conversation about the Scratch review that I needed to show proof which is a bit different from the Wikipedia one) that I asked them for proof and not accepting it (I do have the screenshots shown below):
A few minutes before I got a email message, I submitted a review about Wikipedia with everything correct. Then after a few minutes, I get the email saying it was declined (that was on Aug 13, 2025 at 3:41 PM (PST)) saying this:
- You may have multiple Trustpilot user accounts or a temporary email address.
- You’re using certain privacy settings and identity-hiding tools (e.g., proxy, VPN).
- Your device settings and account activity may have been flagged as unusual.
- There’s advertising or promotional content in your review, such as links, email addresses, or phone numbers.

However, I already provided the screenshots about that so you can check it above. Here's the continued conversation:
Me (Aug 13, 2025 at 3:43 PM (PST)): Stop declining my requests! I already mentioned the same thing in the other email. Again, I only have 1 account, the email address has been here since then (it's not going to go away), I don't have any privacy tools on now, there's nothing unusual with anything, no personal info was shared, not somebody else's email. You should check again

Notes: However, the next one is sent in a different email then continues the same conversation in the next email (it's by design and not a error)

Trustpilot (Aug 14, 2025 at 3:47 PM (PST)): Thanks for getting back to us. We want Trustpilot to be the universal symbol of trust, where everyone can share and discover genuine experiences. That's why we use automated detection technology and a team of experts to look for unusual patterns and take action where this may not be the case. In this case, unfortunately, we found unusual patterns linked to your review or account. While our detection technology is usually spot on, we understand that it may get things wrong. That's why we ask reviewers to send us documentation to help us verify their experiences if they think we made a mistake. To help us confirm your review is based on a genuine experience, we need documentation from you. What you can do:
- Please reply to this email with any documentation showing your experience with www.wikipedia.org.
- It could be a receipt, order confirmation, or a phone call history.
- Documentation that includes details like the business name or your name can be helpful in verifying your review.

We process data in line with our Privacy Policy.

What happens next? Once we have the documentation, we'll reassess and get your review back online if everything checks out. If you have any questions, just reply to this email—we're here to help.
Thanks for your cooperation, Content Integrity Team

Me (Aug 14, 2025 at 3:49 PM (PST)): The ban can be seen in the URL link here: https://en.wikipedia.org/wiki/Special:Contributions/Who_is_Amire80
The conversation with them was not by email. While I don't have the screenshots, those are in the past

Trustpilot (it's edited to "[Repeated phrase]" because the phrase they said is the same as the one above) (Aug 14, 2025 at 3:51 PM (PST)): [Repeated phrase]

Me (Aug 14, 2025 at 3:53 PM (PST)): There's nothing related to my account just now. I'm watching something else and just accept it. I don't remember where the conversation went

Trustpilot (it says the same phrase again so that's why it appears to be the same thing as before) (Aug 14, 2025 at 3:54 PM (PST)): [Repeated phrase]

Me (Aug 14, 2025 at 3:56 PM (PST)): Stop asking me every single minute! I'm watching a video about something and again, I don't remember where the conversation is at

Trustpilot (it's not the same phrase anymore) (Aug 14, 2025 at 3:58 PM (PST)): Hi,
Thanks for getting back to us. We respect your decision and will keep your review offline for now. If you have any questions or if you change your mind and decide to send us your documentation, you can do so at any time by replying to this email or by using our contact form. Kind regards, Content Integrity,

Me (Aug 14, 2025 at 3:59 PM (PST)): No. Don't make it offline. This is serious and stop making jokes or doing something when I said "I couldn't find where the evidence went" or something like that. Revert it back now and post it now

Trustpilot (Aug 15, 2025 at 10:52 AM (PST)): Hi, Thanks for getting back to us. We've assessed your case, but in order to protect our platform and community, we must stand by our decision and keep your review offline. We hope you understand our position and our commitment to ensuring that Trustpilot remains a trustworthy space for our community. As this decision is final, we now consider this matter closed.
Best regards, Content Integrity Team

Me (Aug 15, 2025 at 11:13 AM (PST)): There's no personal info I provided. This is serious and stop playing around with me

But after that, there was no response after that. So on Aug 17, 2025 (noon I believe), I uploaded the declined review again with nothing edited and after a few minutes, I get the same email. Here's the another one on Aug 17, 2025 and after:

Trustpilot (Aug 17, 2025 at 12:06 PM (PST)) (this is shown on what the reasons are why it's removed but it's none of the above):
- You may have multiple Trustpilot user accounts or a temporary email address.
- You’re using certain privacy settings and identity-hiding tools (e.g., proxy, VPN).
- Your device settings and account activity may have been flagged as unusual.
- There’s advertising or promotional content in your review, such as links, email addresses, or phone numbers.

Me (Aug 17, 2025 at 12:11 PM (PST)): I accept the terms already in the past. For proof, here's the script that I requested on the unblock on my account Sep 2024 (this is real documentation):
Me: Hello! Can you unblock my account that is named "Who is Amire80"? The block says I'm part of Jan Ke Tami (long term abuse) but I did not create that account. My edits are also not bad but I believe it's a mistake
Admin (who declined the request but admins often disabled the user from commenting after the admin responds): Request declined. You're part of the Jan Ke Tami account in the past

Trustpilot (Aug 17, 2025 at 11:32 PM (PST)): Thanks for getting back to us. We want Trustpilot to be the universal symbol of trust, where everyone can share and discover genuine experiences. That's why we use automated detection technology and a team of experts to look for unusual patterns and take action where this may not be the case. In this case, unfortunately, we found unusual patterns linked to your review or account. While our detection technology is usually spot on, we understand that it may get things wrong. That's why we ask reviewers to send us documentation to help us verify their experiences if they think we made a mistake. To help us confirm your review is based on a genuine experience, we need documentation from you. What you can do:
- Please reply to this email with any documentation showing your experience with www.wikipedia.org.
- It could be a receipt, order confirmation, or a phone call history.
- Documentation that includes details like the business name or your name can be helpful in verifying your review.

We process data in line with our Privacy Policy.

What happens next? Once we have the documentation, we'll reassess and get your review back online if everything checks out. If you have any questions, just reply to this email—we're here to help.
Thanks for your cooperation, Content Integrity Team

Me (Aug 18, 2025 at 8:17 AM (PST)): I already provided the evidence of the script (it was from Sep 2024). Read it again

Trustpilot (Aug 18, 2025 at 8:22 AM (PST)) (it's a repeated phrase as the one before): [Repeated phrase]

Me (Aug 18, 2025 at 8:26 AM (PST)) (note that I don't know why the text was purple in the text as I provided in the screenshot): Did you not look at the evidence? Read it again:
Me: Hello! Can you unblock my account that is named "Who is Amire80"? The block says I'm part of Jan Ke Tami (long term abuse) but I did not create that account. My edits are also not bad but I believe it's a mistake
Admin (who declined the request but admins often disabled the user from commenting after the admin responds): Request declined. You're part of the Jan Ke Tami account in the past

Trustpilot (Aug 18, 2025 at 3:59 PM (PST)): [Repeated phrase]

Me (Aug 18, 2025 at 4:01 PM (PST)): If the text is blank or purple, it's a bug on my side and your side. The admin user I encountered who declined my request is JJMC89 and I forgot to mention that

Trustpilot (Aug 18, 2025 at 4:03 PM (PST)): Hi,
Thanks for getting back to us. We respect your decision and will keep your review offline for now. If you have any questions or if you change your mind and decide to send us your documentation, you can do so at any time by replying to this email or by using our contact form. Kind regards, Content Integrity,

Me (Aug 18, 2025 at 4:05 PM (PST)): I did not say keeping the review offline! Do you think I'm that dumb? I filed a complaint on complaintsboard.com and I mentioned what the admin name (the one I mentioned earlier) was true and if you continue, I will stop using the platform

Me (Aug 18, 2025 at 4:41 PM (PST)): I reported it to the BBB and that is what you get for doing this to me and other people

Trustpilot (Aug 19, 2025 at 3:45 AM (PST)): Hi, Thanks for getting back to us. We've assessed your case, but in order to protect our platform and community, we must stand by our decision and keep your review offline. We hope you understand our position and our commitment to ensuring that Trustpilot remains a trustworthy space for our community. As this decision is final, we now consider this matter closed.
Best regards,
Content Integrity Team

Me (Aug 19, 2025 at 8:26 AM (PST)): No you did not resolve my case. I already reported it to the BBB and you'll see. I know you're acting dumb because you don't even understand on what I'm saying when I provided real evidence

And after that, there was no response. Trustpilot is trying to act like they don't even understand what I'm saying (acting like a kid messing around with me or somebody that English is not their first language and responses like that) which is unfair and is why I filed a complaint here. I will share the Scratch review of the full conversation (it was uploaded with consent) very soon

Note that the screenshots I provided here may not be in order as I don't want to waste time sorting it and I'm very busy

Here's the full conversation of the review about Scratch being taken down on Trustpilot then later re-added (resolved):
A few after I posted the review about Scratch (related to my account ban), I get a email from Trustpilot saying this (I replaced my name with the term "[my name]" for privacy reasons) (this was at Aug 13, 2025 at 2 PM (PST)): Hi [my name],

We’re getting in touch because your review of scratch.mit.edu didn’t make it online, or it was taken offline after appearing on our platform, and we want to explain why.

To ensure our community can trust the reviews they read on Trustpilot, we use automated detection technology and a team of experts to look for patterns of unusual behaviour. If something doesn’t look right, we stop reviews from appearing on Trustpilot in the first place, or we take them offline if they’re already visible.

In this case, your review may have been flagged for one or more reasons:

You may have multiple Trustpilot user accounts or a temporary email address.

You’re using certain privacy settings and identity-hiding tools (e.g., proxy, VPN).

Your device settings and account activity may have been flagged as unusual.

There’s advertising or promotional content in your review, such as links, email addresses, or phone numbers.

Do you think we’ve made a mistake?

If you think your review was flagged by mistake, we want to give you the opportunity to challenge our assessment. You can prove that your review is based on a genuine experience by:

Replying to this email with any documentation showing your experience with scratch.mit.edu.

It could be a receipt, order confirmation, or a phone call history.

Documentation that includes details like the business name or your name can be helpful in verifying your review.

We process data in line with our Privacy Policy.

What’s next?

Once we have the documentation, we’ll reassess and inform you of the outcome. If everything checks out, we’ll get your review back online.

If you have any questions, just reply to this email—we’re here to help.

Thanks for your cooperation

---
Here's the continued conversation:
Me (Aug 13, 2025 at 2:05 PM (PST)): I only have 1 account, the email address has been here since then (it's not going to go away), I don't have any privacy tools on now, there's nothing unusual with anything, and I edited my email address into "[email]", not somebody else's email. Also, I shared proof. If I don't share proof, then people are not going to believe me

Trustpilot (Aug 13, 2025 at 5:07 PM (PST)): Thanks for getting back to us. We want Trustpilot to be the universal symbol of trust, where everyone can share and discover genuine experiences. That's why we use automated detection technology and a team of experts to look for unusual patterns and take action where this may not be the case. In this case, unfortunately, we found unusual patterns linked to your review or account. While our detection technology is usually spot on, we understand that it may get things wrong. That's why we ask reviewers to send us documentation to help us verify their experiences if they think we made a mistake. To help us confirm your review is based on a genuine experience, we need documentation from you. What you can do:
- Please reply to this email with any documentation showing your experience with scratch.mit.edu.
- It could be a receipt, order confirmation, or a phone call history.
- Documentation that includes details like the business name or your name can be helpful in verifying your review.

We process data in line with our Privacy Policy.

What happens next? Once we have the documentation, we'll reassess and get your review back online if everything checks out. If you have any questions, just reply to this email—we're here to help.
Thanks for your cooperation, Content Integrity Team

Me (Aug 13, 2025 at 5:08 PM (PST)): There's already proof on the review (note that I edited one of the parts and replaced it with "[email]"). The review I sent has nothing to do with my Trustpilot account as it doesn't mention that

Trustpilot (note that I replaced it with "[Repeated phrase]" because they just said the same phrase as the last one) (Aug 13, 2025 at 5:10 PM (PST)): [Repeated phrase]

Me (this is showing proof to them but note that I edited some parts because for privacy reasons) (Aug 13, 2025 at 5:18 PM (PST)): Ok then here's proof (if you want, I can provide the screenshots) (note that my personal info is there (you can look at it but do not use it for any weird purposes) and the script in the review couldn't be extended due to the character limit in the review but here's the full (also note that the final response below does contain a screenshot but I cannot upload it in Trustpilot because there is no option to upload it)):
Me (at 5:20 PM (PST) at June 30, 2025): Hello! At 5:13 PM at Jun 30, 2025, I was banned saying that I was the account of 8oz_or_liter and I have never created that account. I haven't done something like this before and it's a mistake
Me (shortly after) (at 5:59 PM (PST) at June 30, 2025): I forgot to mention this. I also have not been reported once because I wasn't saying anything bad
Scratch support (at 3:51 PM (PST) at Jul 9, 2025): Thank you for contacting us about your account.

We block a person’s Scratch accounts when they do not follow the Community Guidelines, including any past, present, and future accounts they use. Although the rules may have been broken on a different username, changing accounts does not undo your actions. The account was created and confirmed under your email address [my email], making you responsible for the account.

Alex,
Scratch Team

Me (at 4:45 PM (PST) at Jul 9, 2025): And who is 8oz_or_liter? I never heard of that
Me (at 8:10 PM (PST) at Jul 19, 2025): I haven't gotten a response since 10 days ago. I do not know who is 8oz_or_liter as it could be someone else or it could be a mistake
Me (at 5:13 PM (PST) at Jul 24, 2025): This is proof that when I searched up "8oz_or_liter" in my Gmail, I never got a confirmation email about 8oz_or_liter. I never got it back then. The only email I saw is this email the one you're looking at right now: [Screenshot of proof]

---
And finally, Trustpilot said this (Aug 14, 2025 at 2:43 PM (PST)): Hi,
Thanks so much for taking the time to share the documentation of your experience with scratch.mit.edu. We appreciate your help in maintaining the trustworthiness of our platform.

Great news—your documentation helped us verify your experience with scratch.mit.edu, so we've reactivated your review. We understand how important it is for you to share your experience, and we're glad that we were able to get your review back online.

Thanks again for your help and for being a part of Trustpilot's online review community.

Kind regards,

Content Integrity Team

---

That's a good thing and uploaded it (yes, for real and it's shown already in the website). However, when I do the same thing at other times, they just wouldn't accept it. If there are more companies that I write a review about and ask me for this and decline it, I'll show it here.

Here are the screenshots below (some are edits like email addresses to protect privacy)