Trivagohotel - paid twice for same room, same date


On May 27, 2017 I booked a room at the Budget Inn of Williamsport PA through Trivago and Expedia for one night, May 28th. The reservation was confirmed as Itinerary # [protected].

A charge of $71.36 appeared on my credit card statement. When I attempted to check in on May 28th the hotel said they couldn't find my reservation or proof that I had already paid for the room. So they charged my card $76.29 for the same room, same night for which I had already paid.

I spoke with Expedia customer service and exchanged emails beginning on May 30, 2017. As of ten days later the duplicate charge has still not been corrected.

Post your comment