ORN Trip Factory’s earns a 1.6-star rating from 0 reviews and 40 complaints, showing that the majority of travelers are dissatisfied with vacation packages.
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trip to singapore
I'm having the worst of the worst nightmare with this company. From the point the entire payment was made the response from your customer service and the visa team has been terrible . I'm flying out on 18th May, and till now (11pm 17th May) I don't have the correct itinerary from this company. The contact person is non-responsive, nobody in the company picks calls.
What sort of a fraud company is this? I'm very worried how my trip will shape up when I land in Singapore. I'm raising this compliant upfront. If any at all goes wrong or my expectations per the committed plan is not met I will take this issue very seriously. If at all this company is serious on customer service and works with integrity, respond to me NOW.
travel services
The most unprofessional and pathetic travel agency you can come across, the moment you pay the full amount you are doomed, all you will have to do is follow-ups, the best part is for packages these overconfident and undertrained staff don't know what an itinerary is and didn't have the courtesy to send one as a result had no idea when the sightseeing would be and what time would the pickup and drop be to the airport.
I had a tough time requesting the local tour agency to provide me the itinerary of the tour and the best part was she was laughing and saying how come you arrived in thailand without the details and itinerary.
I request the general public not to trust this agency by the cheap and mouth watering offers, believe me all you will realise is that your hard earned money is gone for waste and trusting them is inviting trouble for yourself.
Invest in other travel portals as these guys will take ages to learn the trade. Highly and extremely unprofessional travel website.
Not only this but most other travel booking companies, which have sprung up during last few years (Do we call these startups?), behave similarly. After getting the money the response is horrible and very erratic.
regarding cancellation
Your people are neither pick up the phone not responding to mail your so called tour expert Shri Aleem is useless/careless fellow. His intentions is never solve the issue. Your so called ops are trying to avoid to mail. I already send a mail on 05/09/2017 and waiting for your response. They don't bother to reply
Dear Sir,
I am LAXMIDHAR SAHOO touring to Dubai in October, 2017 with my family and my
Trip Reference - TFN000WGAIQ
During the process of finalizing the tour my tour expert was Sufiya. During that time I informed to Sufiya that, My friends are living in Dubai, so if necessary I may retain the flight tickets only. And will cancel the rest package(i.e Hotel and land package). Also I asked about the cancellation charges. That time she agreed to cancel the package by retaining flight tickets and she said there will not be any cancellation charges. After got assurance from her I proceed to book the package. She also told, for cancel the package I need to send an email.
Sir, more over if you see my package, you will find only 15/10-18/10/2017 (3N/4D) is the package I have considered from trip factory and from 18/10-20/10/2017 (2N/3D) is excluded from your package.
So, By looking to the above dates, you can very well understand my wish/willingness.
Sir, as I mentioned before, now my friends are agreed and will accompanying with us along with their families during the trip. So, I would like to cancel the hotel and land package. Only flight tickets I need.
So, humbly requesting to you please do the needful at the earliest.
Thanks
LAXMIDHAR
Sent from RediffmailNG on Android
Dear Sir,
Why your people neither pick up the phone not responding to mail. They are trying to delay to solve the issue so that they can heavily fine on me for cancellation charge by giving reason of informing to them lately.
Very stupid fellows. Cheaters site.
I am LAXMIDHAR SAHOO touring to Dubai in October, 2017 with my family and my
Trip Reference - TFN000WGAIQ
During the process of finalizing the tour my tour expert was Sufiya. During that time I informed to Sufiya that, My friends are living in Dubai, so if necessary I may retain the flight tickets only. And will cancel the rest package(i.e Hotel and land package). Also I asked about the cancellation charges. That time she agreed to cancel the package by retaining flight tickets and she said there will not be any cancellation charges. After got assurance from her I proceed to book the package. She also told, for cancel the package I need to send an email.
Sir, more over if you see my package, you will find only 15/10-18/10/2017 (3N/4D) is the package I have considered from trip factory and from 18/10-20/10/2017 (2N/3D) is excluded from your package.
So, By looking to the above dates, you can very well understand my wish/willingness.
Sir, as I mentioned before, now my friends are agreed and will accompanying with us along with their families during the trip. So, I would like to cancel the hotel and land package. Only flight tickets I need.
So, humbly requesting to you please do the needful at the earliest.
Thanks
LAXMIDHAR
Sent from RediffmailNG on Android
Not professional at all. Cheaters. Very very worst.
Dear Sir,
I am LAXMIDHAR SAHOO touring to Dubai in October, 2017 with my family and my
Trip Reference - TFN000WGAIQ
During the process of finalizing the tour my tour expert was Sufiya. During that time I informed to Sufiya that, My friends are living in Dubai, so if necessary I may retain the flight tickets only. And will cancel the rest package(i.e Hotel and land package). Also I asked about the cancellation charges. That time she agreed to cancel the package by retaining flight tickets and she said there will not be any cancellation charges. After got assurance from her I proceed to book the package. She also told, for cancel the package I need to send an email.
Sir, more over if you see my package, you will find only 15/10-18/10/2017 (3N/4D) is the package I have considered from trip factory and from 18/10-20/10/2017 (2N/3D) is excluded from your package.
So, By looking to the above dates, you can very well understand my wish/willingness.
Sir, as I mentioned before, now my friends are agreed and will accompanying with us along with their families during the trip. So, I would like to cancel the hotel and land package. Only flight tickets I need.
So, humbly requesting to you please do the needful at the earliest.
Thanks
LAXMIDHAR
Sent from RediffmailNG on Android
Dear Sir,
I am LAXMIDHAR SAHOO touring to Dubai in October, 2017 with my family and my
Trip Reference - TFN000WGAIQ
During the process of finalizing the tour my tour expert was Sufiya. During that time I informed to Sufiya that, My friends are living in Dubai, so if necessary I may retain the flight tickets only. And will cancel the rest package(i.e Hotel and land package). Also I asked about the cancellation charges. That time she agreed to cancel the package by retaining flight tickets and she said there will not be any cancellation charges. After got assurance from her I proceed to book the package. She also told, for cancel the package I need to send an email.
Sir, more over if you see my package, you will find only 15/10-18/10/2017 (3N/4D) is the package I have considered from trip factory and from 18/10-20/10/2017 (2N/3D) is excluded from your package.
So, By looking to the above dates, you can very well understand my wish/willingness.
Sir, as I mentioned before, now my friends are agreed and will accompanying with us along with their families during the trip. So, I would like to cancel the hotel and land package. Only flight tickets I need.
So, humbly requesting to you please do the needful at the earliest.
Thanks
LAXMIDHAR
Sent from RediffmailNG on Android
Horrible trip
Our Trip Link : http://www.tripfactory.com/trip/trip-review?cnf=TFN000V7934
We missed all our destination and Hotel bookings because of tripfactory planned our tour. All schedule spoiled.
We spend 1, 05, 000.00 Rs. and What we seen is nothing. Yes nothing so beware !
How you feel when you are with family and driver threten in deep jungle.
Just dont go with tripfactory. Horrible Experiance. I am still scared
1)They dont know how to plan holidays. They will send worst driver.
2)Sweet talker, They will not receive call when you actual need.
3)Overcharged trip. if you got your own trip cost will be less than half then they charged
4)Still waiting for resolution. I think its not possible
Trip refund issue
To tripfactory,
#885, azygos building
1st stage, 5th block,
Hbr layout, bangalore - 560043
Andaman trip dated 5/12/2016 to 10/12/2016.
Trip was abandoned due to cyclone. We were stuck in port blair for entire trip duration.
I request land package refund as promised by you when we were stuck at port blair.
I had mailed them about refund on [protected]@tripfactory.com, [protected]@tripfactory.com, [protected]@tripfactory.com, anusha. [protected]@tripfactory.com
But I haven't received any reply from them.
During we stuck at port blair they promise on refund and now they are just ignoring.
I request to mr. Vinay gupta please look into this matter.
Total refund : rs. 88, 465
Regards
Ashish solanki
[protected]
[protected]@yahoo.Co.In
Refund for andaman trip
To tripfactory,
#885, azygos building
1st stage, 5th block,
Hbr layout, bangalore - 560043
Andaman trip dated 5/12/2016 to 10/12/2016.
Trip was abandoned due to cyclone. We were stuck in port blair for entire trip duration.
I had mailed them about refund on [protected]@tripfactory.com, [protected]@tripfactory.com, [protected]@tripfactory.com, anusha. [protected]@tripfactory.com
During we stuck at port blair they promise on refund for complete land package.
I request to mr. Vinay gupta please look into this matter.
Total refund requested : rs. 88, 465
Regards
Ashish solanki
[protected]
[protected]@yahoo.Co.In
Trip refund not received
To tripfactory,
#885, azygos building
1st stage, 5th block,
Hbr layout, bangalore - 560043
Andaman trip dated 5/12/2016 to 10/12/2016.
Trip was absconded due to cyclone. We were stuck in port blair for entire trip duration.
I request full refund as trip was not completed. Attached here the voucher for complete trip details.
I had mailed them about refund on [protected]@tripfactory.com, [protected]@tripfactory.com, [protected]@tripfactory.com, anusha. [protected]@tripfactory.com
But I haven't received any reply from them.
During we stuck at port blair they promise on refund and now they are just ignoring.
I request to mr. Vinay gupta please look into this matter.
Total refund : rs. 88, 465
Regards
Ashish solanki
[protected]
[protected]@yahoo.Co.In
Dear ashish solanki,
Thanks for booking your trip with trip factory. We wish you a pleasant journey.
Trip reference : tfn000r5jem
Guest details
Mr. Ashish solanki
Mrs. Monika solanki
Mstr. Amogh solanki
Email : [protected]@yahoo.Co.In
Phone : [protected]
Your flight details
Bangalore to port blair on indigo airline pnr: wh1jwx
Flight from to date departs arrives
6e-233 bangalore chennai 05 dec 2016 06:20 07:20
— change plane —
Flight from to date departs arrives
6e-188 chennai port blair 05 dec 2016 08:45 11:15
Port blair to bangalore on indigo airline pnr: wh1jwx
Flight from to date departs arrives
6e-858 port blair chennai 10 dec 2016 11:45 14:05
— change plane —
Flight from to date departs arrives
6e-542 chennai bangalore 10 dec 2016 17:25 18:20
Your stay details
J hotel premium room (Breakfast)
Near clock tower, aberdeen bazaar, , phone: [protected] & [protected]
#confirmation no check-in date #nights #rooms check-in time check-out time
Ydjflx2008 05 dec 2016 1 1 09:00 08:00
1 nights in port blair, j hotel (3☆) , room included - premium room (Breakfast) , meals included - breakfast, premium room (Breakfast, port blair to neil island via govt ferry, to and fro ac pvt airport transfers from portblair airport, to and fro ground transfers from port blair hotel to port blair jetty, half day sightseeing tour with pvt transfers with entry fees (Cellular jail & light n sound)
Tango beach resort tango standard room a/c (Breakfast)
Laxamanpur beach - 744104, phone: +91-[protected]
#confirmation no check-in date #nights #rooms check-in time check-out time
Ydjflx2008 06 dec 2016 1 1 10:00 08:00
1 nights in neil island, tango beach resort (3 star) , room included - tango standard room a/c (Breakfast) , meals included - breakfast, tango standard room a/c (Breakfast, to and fro ground a/c transfers from neil island hotel to neil island jetty, neil island to havelock island govt ferry, full day city tour with a/c private transfers (Sitapur & lakshmanpur beach, natural coral bridge)
Symphony palms beach resort havelock casa room (Breakfast)
#3 govind nagar beach - 744211, phone: [protected] & [protected]
#confirmation no check-in date #nights #rooms check-in time check-out time
Ydjflx2008 07 dec 2016 2 1 12:00 08:00
2 nights in havelock-island, symphony palms beach resort (4 star) , room included - havelock casa room (Breakfast) , meals included - breakfast, havelock casa room (Breakfast, havelock island to port blair via makcruzz, to and fro ground a/c transfers from havelock island hotel to havelock island jetty, radhanagar beach with a/c pvt transfers, kalapathar beach with a/c pvt transfers, elephant island beach with snorkelling with speed boat
Hotel hilltop international deluxe room (Breakfast)
J. N. Road, haddo - 744102, phone: +[protected] & 243162
#confirmation no check-in date #nights #rooms check-in time check-out time
Ydjflx2008 09 dec 2016 1 1 12:00 08:00
1 nights in hotel hilltop international (3☆) , room included - deluxe room (Breakfast) , meals included - breakfast, deluxe room (Breakfast)
Total price: rs. 88, 465
Andaman trip issue
I had a very bad experience with Trip Factory for my Andaman trip. These guys are worst in answering and helping customers.
Due to bad weather at Andaman, they didn't followed any itinerary of my booked package and they made us stay at homestay even though our package had 3+ star hotels. Now when i'm asking for refund of my trip they are saying that respective vendors at Andaman are not providing any refund.
They are completely acting as a fraud company and don't have there own personnel at the travel destination as they only rely on third party vendors for trip management .
I have sent refund request on 11th Dec and till now they have not provided any resolution regarding my booking
A big no for travel through Trip Factory (https://www.tripfactory.com/)
The company has provided resolution to my complaint by initiating partial refund. Hence I'm marking my complaint as resolved and request the forum admin to delete my complaint
Package tour to anadaman
Hi People,
I would like to share my experience on the package Tour booked through Trip Factory www.tripfactory.com and the travel expert who was in touch with me is the one and only Zaid the greatest person on the earth and his email id [protected]@tripfactory.com.
The made me to book a trip to Andaman and they kept of giving excuses for providing itinerary and they didn't give me until I paid the full amount and after paying full amount dragged for 3 days and emailed me the itinerary 2 days before tge travel date. Frankly speaking the itinerary was not at all worth of the money we paid they had 2 beach tour and rest all everything was waste of money and they provided a vouchers which was not at all clear.
Had called travel expert Mr. Zaid he some how convinced me for the trip which I was not ready for and I told him that if the itinerary was sent in advance then I would have not gone for this trip which they offers which is totally waste.
After reaching the airport of Andaman there was a big twist and the local tour guide with whom the trip factory had a tie up told that the booked hotel have been change to other hotel and when I called a trip expert Mr.Zaid the unprofessional started convincing me and local tour guide took us directly to city tour after landing at airport they dint give us time for refreshment nor we had lunch and they took to cellular jail and with in few mins we were exhausted and we called the local tour guide asked for a taxi and one more shock he asked us to pay extra for taxi and as per our travel expert Mr.Ziad unprofessional told taxi will be with us all time but these drivers will drop us in a place and will go for other pick ups and make money and after arguing with local guide he gave us taxi but the taxi driver wanted to take revenge for not paying money to him for the trip and he made was to walk for 2 kms giving a excuse as one way and after boarding the cab he took us in the same rouite where we walked for 2 kms and when we asked him why he made us to walk, he had no answer. After that we had lunch and then the local tour manager meeting . We explained him that trip factory booked hotel called White coral which is in out skirts and he told the book was canceled and trip factory had given us a vochers and we called the same white coral phone number they confirmed the booking of the hotel with PNR and when we reached the hotel White coral there was one more shock the contact no printed on the trip factory voucher it's a fake number and it's a trip factory's number and the white coral hotel manager claims that they don't have tie up with trip factory and they are one of the fake company who books and cancels the booking and later after calling the travel guide and travel expert. They said if u are interested you can stay at the given hotel or to make the your own arrangements and after paying a lakh plus they are not interested to help us. There main aim is to just to grab money and make profit and alsodint provide the break of charges for the trip. every thing was of less cost the taxi the room and city tour or a island tour all together is coming up to 15000 but they charged us 43000 they have more profit margin and one more shock is the hotel where we stay had a duplicate key and in the name of cleaning they had accessed our room without our permission and we also went to log a police complain and also the second day after reaching hotel they told us to vacate the room immediately because since the booking made by the travel agent was only for one day and I was not ready for it since they keep changing every day and every plan but there own. So I called up our unprofessional travel expert Zaid . He told it was already communicated to me by his manager yesterday itself and I never spoke to any one expect the unprofessional expert Zaid and later called up police to sort out the issue and moved to new hotel and hotel was good but the food menu was too high nothing is less than 300 and they all wanted us to spend more and loot more money from us and we stayed there one time dinner bill was 2000 we hardly order food and it was only 4 items and one the third day again they shifted to same old hotel and took us to island and there in the same of snorkeling and scuba they looted us and forced us to take it. I paid for scuba as advance and they dint give me the refund. After reaching hotel we order for food which was half cooked and also the room service boys were confused they were giving us the food ordered by other room occupants and in they billing also they added more food items which we did not ordered for they also charged for laundry a rupees of 1200 which is also a meaning less some how the unprofessional Zaid and the local tour guide and also the hotel looted us big time and they made us to spend more and one thing we should never ever opt for trip factory for any trip and it's a fake company as confirmed by white coral manager and also they give us the proof for it and any ways I request you people be aware of Trip Factory company they will provide you lowest price but they service and cooperation will be awful and they will loot you big time and I have all the documentation of Trip Factory which misguided me and provided me a false information to me and made my trip miserable. They mentally harrased me made me to suffer after reaching Andaman. According to law and consumer for I am louadge a complaint again the company and also on unprofessional Zaid.
Terrible service and fraud customer care
This is a fraud company.
I have booked my kerela trip by tripfactory and there representative Rucha amrotkar called me and give all details .
till the time i have booked the trip they called many times but the time i paid for the trip they just Ran away.
I called customer care like hundred times and they even don't care to reply to customer and just give assurance that representative will call you back.
About trip :- They told me they will provide 3 star hotels but the hotels they provide are pathetic (Flies are there in room).No proper beds in there room.
Poor Service and i insist everyone try some other company before going for tripfactory for pleasant trip.
Andaman trip package issues
I booked a trip through TripFactory to Andaman (Nov 23 to Nov 27). I will never book with them again. It was the worst experience of my life. 1st, I get a call 2 days before my trip saying that my hotel has water issues, which it didn't. This was a lie to cover up the fact that my hotel was not booked enough though I had received confirmation months before. 2nd, I had to pay an additional unpaid amount at the airport ticket counter for which I am still awaiting refund from TripFactory. 3rd, I had cancelled but rebooked a half day tour in Port Blair, which I didn't get. 4th, the entire trip I had kept calling their number but no one answers the phone. We were on our toes all throughout. Worst experience ever. I would never recommend anyone to use TripFactory.
The company responded quickly and provided my refund. They also provided a future voucher.
Refund delayed beyond promised date
I had booked my trip for port blair ( Trip ref no - TFN000SF4NS) and was supposed to travel on 8th Dec 2016.
I get a call on 7th December informing about the weather condition at Port blair and was asked to cancel the trip, subsequently an email was sent my them that i had requested for cancellation and therefore a deduction of 5k would be applicable on my booking.
I had accepted their condition as there was nothing else which could be done as the situation was beyond anybody's control.
I was promised a refund within 15 days, which did not happen.
The most annoying part is that their representatives don't answer calls, or as soon as i start my concern on the chat the representative stops responding.
This is most unprofessional organization i have ever dealt with.
Subsequently, the company representatives including the CEO got in touch to resolve the refund delay issue. Refund process is in progress, could see first refund to my account directly today. i am told the second refund to my CC will take a while. Appreciate prompt actions...
Cancel trip due to cyclone.. Not refunding money
This is one of the worst travel agency with unprofessional executive...These guys do not care for your life and safety..They only want money ..If there is cyclone in Andaman ..Executive tell weather is absolutely good ...They do not pick the phone at critical situation...They do not reply to mail correctly.
Trip Factory employees are worst guys with poor service.
I personally do not recommend to go here in future.
I have registered complaint to consumer court for not refunding my money.
Conclusion is trip factory is totally bull#### and should be banned in india...i do not know who has given them travel license...They are looting peoples in morning itself.
Totally Unsatisfied.
Can i get any revert from your end, i have raised my complaint a long back but no one did come back to me yet
They took money and run away
Yes Trip Factory fraud company even I am registering complaint against company. It's a fake company
Fraud company
I have gone through many trips with other travel companies but never had such a horrible experience, which I have to go through trip factory aka criminals. Highlighting drawbacks :
no was there to pickup at airport and we have to literally wait for 30 min outside airport.
I have shortlisted hotels after doing lot n lot of R&D but it all got wasted as they changed my hotel in havelock to some crappy hotel.
I have been put into omni cabs which was not at all in the scene.
Manju V is the biggest culprit, even though I informed her on day 1, what is happening with me, she never ever bothered to call me to discuss the short comings. Manju V should be put behind the bars, for money laundering.
Above complaint has been resolved by team. Please ignore above content.
Un-professional and total harassment
On going complaint of mine since 4 Oct 2016.
I am asking for the refund since Oct 7th for which after long arguments on call and emails the company agreed for which they communicated me via email on 19th oct that the refund shall come in " minimum" 21 working days... i tried reaching them thru email reminders for refund status no revert till date.
After two reminders on the refund i approached to consumer forums for which they replied that the customer is taking "undue" advantage and they will check with their legal team and soon give details on my case.. today being 3rd day no revert from them.
Its very insulting to a customer who have already paid for the trip and did not even used the services of hotels at wayanad and ooty and you mentioning i am taking undue advantage.. Ms SURAVI's statement on call clarifies that you guys dont verify hotels before offering to the customer and this is really bad.
Mr.Vinay gupta as mentioned by you on email that Suravi pls refund her money and black list her doesn't look good to a customer who actually gave full trust on your start up firm and went ahead.
Mr.Vinay as mentioned earlier also this was my second trip with @_tripfactory.
And experience received has left with a very painful experience.
Your team people doesn't even have courtesy to reply to their customer..
i would not mind going legal to get my refund..
HOPE SOMEONE WOULD BE READING THIS AND PLS NOTE THIS IS NOT THE COMPANY YOU CAN RELY ON AS THEY DONT RESPECT THEIR CUSTOMERS WHO PAY THEM FOR THE SERVICES.
Tour packages
Hi Team,
I have booked Coorg and ooty package from Tripfactory from 8th October to 11th october.
Initial they given normal rooms, I said them you can take more money but I need good rooms.. he has changed the rooms then I told sachin after seeing reviews that the ooty room is not at all good and he confirmed it is good they charged from 1500 rupees extra for each day.
My trip started from 9:30 am to Coorg whole the day was in travel only when I ask driver why going slow he said checking will be there sir ... 8th october totally in traveling only.
Second day we have seen few places
Thursday he started to ooty, I told driver we will see few more place he denied it and started to ooty in the middle he showed one and taken 300rupees extra which should not be done.
In 3rd day also totally in Journey to ooty
The ooty is worst not worth for money.
4th day drivers showed me ooty in 3:30 hours.
And started to Bangalore in the middle he showed safari normally they charging for safari is 700 but driver cheated us and collected 500 rupees extra then he dropped us at hotel in Bangalore and collected 400 rupees extra for late night, I told him Bcz of you only we are late and total trip in traveling bcz of his stupid driving and he is roude and take money 400.
Finally result is as below
1) Out of 4 days trip 2:5 days in travel only and we didn't enjoyed anything
2)Ooty Room not at all good and paid 3500 perday for good room but I didn't get good room.
3) Driver taken 300 ripped extra for showing a place
4) for safari normally they taking 700 rupees per Jeep and he had collected 1200 rupees from us
5) he has taken forcefully 400 rupees for late night charges.
I can say don't book ur toure packages with Tripfactory and their management and drivers cheating customers
Now the sachin response also not good when I am calling to them .
Thanks
Kiran.gvl
[protected]
Amit has has taken feedback from me and resolved the issue in a minutes . Thanks a lot Amit for the quick action Regards Kiran.GVL
Goa trip
Booked a Goa trip with TripFactory, trip adviser Mala C; Keys Hotel Oct 12 -17th and 5 days of site seeing. Paid the advance as directed by Mala C. Mala contacted me on Sept 27 informing me that the hotel will not be available on October 15th and I will need to move to another hotel; Totally unacceptable and cheating. No response to my emails.
Unethical and cheaters
Beware, this website is fraud and before you make bookings they do anything to lure customers and as soon as the bookings are done they turn back from their commitments, they don't even share their terms and conditions in booking confirmation and tweak the conditions as per their convenience. I got a package booked for Andaman in April and they denied few things in package at the last moment which cost me Rs.15000. When i asked them to refund the amount for the services not provided they conveniently said you can go to consumer court but they won't refund. Their company's strategy to earn money is keep the package 10% less for other providers and deny services at last moment and earn 20% more that others.
Very unethical and unprofessional. I would recommend avoiding this travel agency if you want a peace of mind and want to enjoy your holidays!
i agree to your feedback
Thanks for your feedback we would love to speak to you. Pl send an email to care@tripfactory.com and we will be happy to resolve.
Unprofessional Travel Agency
I had a very bad experience with Trip Factory for my GOA trip [protected] to 23-03-2016).
These guys even don't bother to reply to the mails sent to them with queries.
I had sent some queries to them before my travel date which are not answered till date. No calls / no information provided about the trip except the trip voucher.
Even after the trip, I have sent them few queries regarding the trip as they have not provided the facilities I have paid for.
The F***ed up company doesn't even bother to reply.
Clear BIG NO for travel through this travel agency.
Thanks for the updates! I have received the Partial refund!
Partial Money refunded after escalation with the company and Go AIR through which this travel was booked. The founder member Mr. Vinay has personally called me on 8th Sept 2016 to understand the issue.
TFN001H4YMM
The trip was worst due to the improper planning and coordination by trip factory. I wish I had booked the whole trip by myself. I made a mistake by taking this trip through trip factory. It spoiled my complete trip and Trip Factory made my whole family suffer.
We have booked trip for Singapore and Malaysia, started our journey on 16/11/2018 to Singapore, we met Mr.Nathan(+65-[protected]) is a nice honest person who took care of local transport in Singapore, however, Tripfactory has cheated by providing a substandard room in Village Hotel Albert Court, a small room. We are housed out side the main hotel premises. When contacted Ms.Yesmin she responds “17/11/18, 4:43 am - MAHENDRA SUVARNA: Madam Trip Factory have deceived me nicely, by giving substandard hotel as 4*, Village hotel Albert will not meet even 2* standard, small room, no swimming pool, minimum expected of 4* standard, 17/11/18, 8:01 am - Travel Factory Yesmin: It's 4 star hotel, 7/11/18, 5:49 pm - MAHENDRA SUVARNA: Sudo * hotel, cheating customers, 17/11/18, 5:52 pm - Travel Factory Yesmin: sir albert hotel u asked, 17/11/18, 5:52 pm - MAHENDRA SUVARNA: Don't tell me this story, room/hut anywhere near the hotel will not b call a * hotel, 17/11/18, 5:53 pm - Travel Factory Yesmin: tats wat v did price match, 17/11/18, 5:54 pm - MAHENDRA SUVARNA: You are a cheat then, Trip Factory have compromised quality/standard service.”
Admittedly, Trip Factory assures customer one thing at the time of booking and then give substandard room outside the so called 4* hotel, then Trip Factory think that it can get away by saying “that’s what we did price match”. Conduct of Trip Factoryrs amounts to cheating and deficiency of service.
The local City tour conductors are commission agents of shopping centers they are more interested in taking customers to the shops.
In Malaysia Drivers (Tamilians) are ruthless, arrogant and bent on taking customers to shopping centers than completing the agreed itinerary.
We have started our journey to Malaysia-Langkawi on 20/11/2018, our flight was at 12-25 am at immigration to our shock it was noticed by the officials that VISA of Chirag Mahendra Suvarna was miss matching. I called Ms.Yesmin she was not responding, then Mr. Alok, he immediately responded, we were tensed, not allowed to board the flight. There after we were advised by Trip Factory team to fly to Langkawi and take Visa on arrival to Chirag Mahendra Suvarna. On inquiry, it was informed to me that the option of “on arrival Visa” not available for Langkawi. Thereafter, we were asked to fly Kuala Lumpur take arrival Visa and they fly to Langkawi accordingly, Mr.Alok arranged tickets in Air Asia flight at [protected] pm) accordingly we rushed to another terminal boarded the flight, in the meanwhile Trip Factory have sent the corrected soft copy of Visa of Chirag. When we landed in KUL it was late because of flight delay and officials insisted for the hard copy of the Visa of Chirag, once again under the pressure we had to search for shop which prints Visa, some how by running to the shop got the print out, by that time boarding to the flight to Langkawi at 5-45 pm was over. Once again I have contacted Mr. Alok explaining the mess Trip Factory have created and put us in such a tremendous pressure and mental agony. I have approached customer service to get into the flight, however they have denied my request and agreed to reschedule the same with cost to the next flight which I have conveyed to Mr.Alok, he assured me that the same will be compensated as the time is running short, go ahead to reschedule the flight. Accordingly, I have got rescheduled the flight to 8-25 PM by paying RM 318. Thereafter we boarded the flight and reached Langawi at night around 10 PM and on reaching the Century Langkawi Beach Resort at 10-30 PM in the night. I was accompanied by my wife and children aged 9, 11 years. The hotel is in isolated place outside the town, we were told restaurant is closed. We have to starve whole night without dinner. The condition of the hotel room is pathetic with no maintenance, it is stinking with spider web, water is leaking in the Air Conditioner, TV is not working, exactly as written in reviews. Though I have raised concern about the same, Trip Factory have convinced me by misrepresenting that hotel is 4* and good.
Due to Trip Factory’s callous attitude and mistake, whole day 20th Nov 2018 is gone wasted, we had to unnecessarily travel to KUL and then Langkawi. Once again due to lack of plan in booking flights by not providing time gap, we could not board the flight to Langkawi at 5-45 pm.
Consequently, Trip Factory have not only spoiled our holiday time and enjoyment, but made us starve, undergo tremendous pressure and loss of money. We have paid Trip Factory for Cable Car + Skydome, Skyrex, 3D art Langkawi & Sky Bridge-as per itinerary, which we could not do, due to Trip Factory’s mistake in not providing proper visa.
On 21/11/2018, after Langkawi Island hopping tour, there was nobody to take us to hotel, after making us to wait for more than one hour that too after repeated requests we were taken to hotel.
On 22/11/2018 we reached KUL, taken to Grand Seasons Hotel- the hotel is good, clean and tidy. The City Tour again the drivers are commission agents of shopping Centre wasted our time by taking us to the shops.
On 23/11/2018 morning we were waiting in the lobby after breakfast in the ground floor of the hotel, the driver did not come to pickup, on the other hand, when we are waiting in the lobby, we got call from this number +[protected] at 9.12 am, we told him we are right in front of lobby, even then the driver is not able to locate us means, either the driver has not at all come to hotel or he is lying. When contacted around 6 times, we are told to hire taxi to go Batu caves. Hence, we hired a taxi to Batu caves by spending around RM 19.50, this is the irresponsible way of conducting tour, the driver’s phone number is not sent us. He doesn't have international roaming. No proper coordination as well, we wasted literally an hour every time we wanted a pickup although the time was provided by the organizers. Our calls and messages were ignored during the trip and the promised places are not covered. No alternate plans for a bad weather situation. We had to plan ourselves to visit places because they had no clue on what they were doing. Worst trip.
In the circumstances stated above, Trip Factory are liable to pay and compensate the loss caused to me for rescheduling the flight by incurring RM 318 and for hiring Taxi, loss of one day stay in Hotel, for missing itinerary, mental torture, agony, inconvenience and loss of enjoyment of the whole trip.
Sequence of events for from the beginning:-
I was advised to go with Trip Factory by one of my friend suggesting Mr.Alok Sharma-Trip Adviser who arranged the trip for him, believing his words though, I have decided to go with other agency decided to go with Trip Factory for our family trip to Singapore and Malaysia 4 nights each. As I could not contact Mr.Alok Sharma, I have contacted through Trip Factoryr web and one Ms. Yesmin Taj was assigned to be the Trip Adviser. Initial discussions with Tour advisor Miss.Yesmin for my Singapore and Malaysia Trip went on well during the process Mr.Alok Sharma also involved he was very good and responsive. Ms.Yesmin eagerly communicated assuring the itinerary and the 4* hotel. Initially suggested Century Lankasuka Resort in Langkawi later on changed to cheap hotel Century Langkawi Lake Resort. Thereafter I wrote to Ms.Yesmin “28/10/18, 1:07 pm - MAHENDRA SUVARNA: I hv already seen the same hotel in is Century Langkasuka resort, however pl specify which are the activities tickets are included, luge and skyride is not included in Singapore itenanery n sky walk in Langkawi. She replied 29/10/18, 4:39 pm - Travel Factory Yesmin: im givin all 4 star sir, 29/10/18, 4:47 pm - Travel Factory Yesmin: century doesnt giv extra bed, 29/10/18, 4:47 pm - Travel Factory Yesmin: so i changed hotel, 29/10/18, 4:47 pm - Travel Factory Yesmin: even this is beach property, 29/10/18, 5:57 pm - MAHENDRA SUVARNA: Madam Trip Factory have changed to the cheeper hotel in order to reduce cost in Trip Factoryr latest quote, 29/10/18, 6:00 pm - Travel Factory Yesmin: Sir century is 2000 cheap, 29/10/18, 6:00 pm - Travel Factory Yesmin: This hotels is good, 29/10/18, 6:00 pm - Travel Factory Yesmin: U can check review, 29/10/18, 6:00 pm - Travel Factory Yesmin: It gives 2 double bed”. After reading the reviews I wrote to Mr.Alok who wrote “1/11/18, 8:17 am - MAHENDRA SUVARNA: Sir Trip Factory could not match the quote, even about the hotel bad review's are written pl look into this; 01/11/18, 11:38 am - alok@tripfactory com: Sir Good morning, Reviews online might not be satisfactory for the property we have offered, but in praticality it will be much better then other and hotel service has been judged from our team. Our price might be at higher but we can assue u a better stay and good holiday experience.01/11/18, 11:39 am - alok@tripfactory com: Will request u to confirm at the earliest so that we can process ur visa.”
Thereafter Mr.Yesmin pressurized me to make the payment by sending the payment link “ 31/10/18, 12:11 pm - Travel Factory Yesmin: https://www.tripfactory.com/package/create-my-trip?cfgId=284d667d5c8fb719&seen=Y&selectedCfg=1222212, 31/10/18, 12:33 pm - Travel Factory Yesmin: sir, 31/10/18, 12:33 pm - Travel Factory Yesmin: lookin for ur revert
31/10/18, 12:33 pm - Travel Factory Yesmin: at earliest, 31/10/18, 12:33 pm - Travel Factory Yesmin: becoz v dont have albert court rooms. 31/10/18, 12:40 pm - MAHENDRA SUVARNA: I am in court pl send detailed itinerary, 31/10/18, 12:52 pm - Travel Factory Yesmin: sir i have already shared, 31/10/18, 2:13 pm - MAHENDRA SUVARNA: Date and time wise itenary
31/10/18, 4:02 pm - Travel Factory Yesmin: sir itinerary remain same, 31/10/18, 5:16 pm - MAHENDRA SUVARNA: Pl send me the modified itenanery with time & what is e-entry what is the difference between E-entry and visa, 31/10/18, 6:05 pm - Travel Factory Yesmin: Sure sir, 01/11/18, 8:19 am - MAHENDRA SUVARNA: Madam, I am waiting for Trip Factoryr revised itinerary, even about the hotel bad review's are written pl look into this, 01/11/18, 3:26 pm - MAHENDRA SUVARNA: On 16th November 2018 from Bangalore at departing @ 12-45, Singapore arrival @ 19-55, 01/11/18, 5:14 pm - Travel Factory Yesmin: Sorry for delay, 01/11/18, 5:14 pm - Travel Factory Yesmin: It's non working day, 01/11/18, 5:14 pm - Travel Factory Yesmin: Tats y, 01/11/18, 6:12 pm - MAHENDRA SUVARNA: No problem send it tomorrow, 01/11/18, 8:28 pm - MAHENDRA SUVARNA: Payment link may be sent after sending the modified itenarary as discussed, it seems Trip Factory are more anxious about the payment Madam, 01/11/18, 8:28 pm - Travel Factory Yesmin: No sir, 01/11/18, 8:28 pm - Travel Factory Yesmin: I sent itinerary.
However, Ms. Yesmin kept on dodging send the date and time wise Itinerary at the same time pressurized me to make the payment. Thereafter I have insisted for the revised Itinerary by writing a mail, whatsapp-02/11/18, 12:08 pm - MAHENDRA SUVARNA: I hv replied to Trip Factoryr mail pl revert bk, 02/11/18, 12:09 pm - Travel Factory Yesmin: Sir shall I call u, 02/11/18, 12:09 pm - MAHENDRA SUVARNA: Ok, 02/11/18, 12:45 pm - Travel Factory Yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 12:45 pm - Travel Factory Yesmin: here is ur payment link, 02/11/18, 2:50 pm - MAHENDRA SUVARNA: Do Trip Factory need all passport details, pan for payment, 02/11/18, 3:12 pm - Travel Factory Yesmin: Sir u make payment, 02/11/18, 3:12 pm - Travel Factory Yesmin: I'll share u itinerary, 02/11/18, 3:12 pm - Travel Factory Yesmin: Link contains all inclusion, 02/11/18, 3:37 pm - MAHENDRA SUVARNA: Ok pl send the itenarary, 02/11/18, 4:02 pm - Travel Factory Yesmin: Sure sir, 02/11/18, 7:26 pm - Travel Factory Yesmin: Requesting u to make the payment, 02/11/18, 7:26 pm - Travel Factory Yesmin: Hotels may get sold out, 02/11/18, 7:26 pm - Travel Factory Yesmin: Especially with Singapore and Langkawi, 02/11/18, 7:27 pm - Travel Factory Yesmin: Plz do it now sir, 02/11/18, 7:27 pm - Travel Factory Yesmin: It's urgent, 02/11/18, 7:27 pm - Travel Factory Yesmin: V have got reminder mail also for hotel sold out, 02/11/18, 7:28 pm - MAHENDRA SUVARNA: I am outside I will go home late in the morning I shall be doing it, 02/11/18, 7:29 pm - Travel Factory Yesmin: Sir no, 02/11/18, 7:29 pm - Travel Factory Yesmin: V need by today, 02/11/18, 7:29 pm - Travel Factory Yesmin: Becoz it's already late, 02/11/18, 7:29 pm - Travel Factory Yesmin: Plz do it sir, 02/11/18, 7:31 pm - MAHENDRA SUVARNA: Pl understand I am held up. In a meeting I will go home and try to do it in the meantime pl send the revised itenarary, 02/11/18, 7:33 pm - Travel Factory Yesmin: Itinerary I had shared, 02/11/18, 7:33 pm - Travel Factory Yesmin: But v need payment today sir, 02/11/18, 7:33 pm - Travel Factory Yesmin: R else v shld release hotels n again requote as per Tomo cost, 02/11/18, 7:46 pm - MAHENDRA SUVARNA: I hv not gone through Trip Factoryr revised itinerary however since Trip Factory are in urgent I hv instructed my wife to make payment, pl send me the link, 02/11/18, 9:16 pm - MAHENDRA SUVARNA: Can Trip Factory send me link, Yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 9:22 pm - Travel Factory Yesmin: Plz pay sir, 02/11/18, 9:24 pm - MAHENDRA SUVARNA: I have reached home now I will be making payment however Trip Factory have not sent the revised itenary, 02/11/18, 9:24 pm - Travel Factory Yesmin: No sir, 02/11/18, 9:24 pm - Travel Factory Yesmin: Plz check mail, 02/11/18, 9:24 pm - Travel Factory Yesmin: I have sent, 02/11/18, 9:25 pm - MAHENDRA SUVARNA: No, 02/11/18, 9:36 pm - MAHENDRA SUVARNA: Pl help me I am not able to make payment, 02/11/18, 9:40 pm - Travel Factory Yesmin: Sir 2min, 02/11/18, 9:41 pm - MAHENDRA SUVARNA: In Trip Factoryr link it not showing the payment portal, 02/11/18, 9:41 pm - Travel Factory Yesmin: Sir check now, 02/11/18, 9:41 pm - Travel Factory Yesmin: Click on tat link, 02/11/18, 9:44 pm - Travel Factory Yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 9:53 pm - MAHENDRA SUVARNA: I have made the payment of ₹50k, 02/11/18, 9:54 pm - MAHENDRA SUVARNA: Pl send the visa requirements, 02/11/18, 9:54 pm - Travel Factory Yesmin: yea sir, 02/11/18, 9:54 pm - Travel Factory Yesmin: v had received, 04/11/18, 10:13 am - MAHENDRA SUVARNA: I have updated the passport & PAN information, please process for visa, 04/11/18, 10:36 am - MAHENDRA SUVARNA: I have no received documents for Malaysia.
After the receipt of initial payment the urgency shown in extracting the payment, is not shown in processing for VISA, I have been repeatedly insisting for the same. Ms.Yesmin was not responding hence, contacted Mr. Alok, 4:35 pm - MAHENDRA SUVARNA: I have not received call from Visa personal as Trip Factory assured, 05/11/18, 4:37 pm - alok@tripfactory com: sir, we have send visa check list on 3rd, 05/11/18, 4:37 pm - alok@tripfactory com: itself,
06/11/18, 4:51 pm - alok@tripfactory com: As once Trip Factory reach destination, we assist Trip Factory, as promised
08/11/18, 10:32 am - MAHENDRA SUVARNA: Please send me the link mentioning balance ₹145k, 08/11/18, 10:36 am - alok@tripfactory com: Ok sir,
08/11/18, 11:12 am - MAHENDRA SUVARNA: Payment made. 08/11/18, 11:14 am - alok@tripfactory com: Will update same to Yasmeen, 08/11/18, 11:14 am - alok@tripfactory com: and will check u visa status, 12/11/18, 11:27 am - MAHENDRA SUVARNA: Please update the Visa for our trip & when will Trip Factory send the final itenarary, Yesmin is not responding, 12/11/18, 11:30 am - alok@tripfactory com: Hi Sir, 12/11/18, 11:30 am - alok@tripfactory com: Final itinerary will be sent 48 hrs before ur travel, 12/11/18, 11:31 am - alok@tripfactory com: Time wise itinerary, 12/11/18, 11:31 am - alok@tripfactory com: Visa is under process... will re check once and get the exact status, 12/11/18, 11:42 am - MAHENDRA SUVARNA: Pl follow-up Visa, since our travel date is 16th November, we should get it well in ady,
After the entire payment was made still Trip Factory have failed to give time and date wise Itinerary, for Visa I have to follow-up numerous times in all theses process, Mr.Alok alone is responding though he was not assigned with the job, I have requested Trip Factory by wring a mail to change my trip advisor to Alok, as Ms. Yesmin was not responding after the receipt of money.
Unprofessional/irresponsible VISA team.
On 06/11/18, 4:48 pm - MAHENDRA SUVARNA: I have submitted all the required documents for Visa of Singapore by personally visiting Trip Factoryr Agent’s Visa office by submitting all four (4) original passport, covering letter in my letterhead, and applications, authorization letter as required. At the same time sent soft copies of passport and photo for Malaysia Visa, however I have received mail requiring me to send in specified format, if everything is done from my side I wonder why Trip Factoryr assistance is required. I am spending my time on this, hence I wrote to Mr.Alok,
06/11/18, 4:48 pm - MAHENDRA SUVARNA: I have submitted all the required documents for Visa of Singapore and soft copies of passport and photo for Malaysia Visa, however I have received mail requiring me to send in specified format, if everything is done from my side I wonder why Trip Factoryr assistance is required. I am spending my time on this, 06/11/18, 4:51 pm - alok@tripfactory com: Dear sir. As for Singapore passport, guest need to drop his document to visa office to avoid any confusion or passport misplacement issues”.
As there is no response from Trip Factoryr end regarding Visa I wrote “12/11/18, 11:27 am - MAHENDRA SUVARNA: Please update the Visa for our trip & when will Trip Factory send the final itenarary, Yesmin is not responding, 12/11/18, 11:30 am - alok@tripfactory com: Final itinerary will be sent 48 hrs before ur travel, 12/11/18, 11:31 am - alok@tripfactory com: Time wise itinerary, 12/11/18, 11:31 am - alok@tripfactory com: Visa is under process... will re check once and get the exact status, 12/11/18, 11:42 am - MAHENDRA SUVARNA: Pl follow-up Visa, since our travel date is 16th November, we should get it well in advance, 12/11/18, 11:43 am - alok@tripfactory com: Sir. Don't worry at all, 12/11/18, 11:43 am - alok@tripfactory com: It will be done, 12/11/18, 11:43 am - alok@tripfactory com: We keep u posted, 12/11/18, 7:32 pm - alok@tripfactory com: Sir, if possible pls drop a mail oncare@tripfactory.com, so that our team can assign me as ur travel expert and mark me in cc to alok@tripfactory.com.
At last after much persistence Trip Factory have uploaded Malaysia Visa by uploading the Visa of Aaditri Mahendra Suvarna twice and Visa ofChirag M Suvarna was not updated, hence I raised concern by writing “12/11/18, 7:38 pm - MAHENDRA SUVARNA: I have already sent a mail, pl check Trip Factory have uploaded Visa of Aaditri twice, instead of Chirag's Visa, 12/11/18, 7:38 pm - alok@tripfactory com: Ok, 12/11/18, 7:38 pm - alok@tripfactory com: Will check n update, 12/11/18, 8:09 pm - MAHENDRA SUVARNA: In Chandrika Mahendra's Visa, her photo is distorted by removing hair on the top of the head, 12/11/18, 8:10 pm - alok@tripfactory com: Not to worry, 12/11/18, 8:10 pm - alok@tripfactory com: Will check everything and update, 13/11/18, 3:06 pm - MAHENDRA SUVARNA: Chirag's Visa is not updated, 13/11/18, 3:18 pm - alok@tripfactory com: It will be updated shortly, 13/11/18, 3:21 pm - MAHENDRA SUVARNA: pl update the status of Singapore Visa also, 13/11/18, 3:27 pm - alok@tripfactory com: sure sir, 13/11/18, 6:51 pm - MAHENDRA SUVARNA: Any update, 13/11/18, 7:01 pm - alok@tripfactory com: Hi Sir, 13/11/18, 7:01 pm - alok@tripfactory com: Will get update by tomorrow, 13/11/18, 7:02 pm - alok@tripfactory com: Singapore and Malaysia both, 14/11/18, 11:36 am - MAHENDRA SUVARNA: Pl tell me when shall I send my personal to collect Passport & Visa Singapore, 14/11/18, 12:27 pm - alok@tripfactory com: Hi Sir, 14/11/18, 12:27 pm - alok@tripfactory com: I will update, 14/11/18, 12:29 pm - alok@tripfactory com: Let me first get the update first, 14/11/18, 12:29 pm - alok@tripfactory com: From our visa team.
It is surprising when I visited Trip Factoryr Visa Agent on 14/11/2018, to collect the Visa, only Three (3) Visa with Pass Ports were available, though all four Passport documents are submitted with a covering letter of Mr.Mahendra.S.S(mine), I was in terrible pressure, they are very casual and not assigning any reasons for the misdeed, again I had to contact Mr.Alok to sort it out and he assured that it will be handed over to me on 15/11/2018. My travel date was 16/11/2018. Despite handing over the responsibility of arranging the trip for which Trip Factory are paid for, I had to spend time running around several times for collecting Visa and undergo mental pressure.
So far as Malaysia Visa is concerned it is e-visa, Trip Factory have failed to do well in advance, Trip Factoryr personals have applied for Visa of Aaditri twice, thereafter when I raised concern at the last minute applied for VISA of Chirag in a hurry committing mistake by wrongly mentioning the year of issue of the Passport as 2007 instead of 2017.
15/11/18, 8:32 am - MAHENDRA SUVARNA: I have not received the time wise Itenary
15/11/18, 8:55 am - MAHENDRA SUVARNA: While negotiation I have discussed with Yesmin about the breakfast on the last day in Langkawi, as we are leaving early in the morning, she assured me two days before departure she would let me know as to whether they give packed breakfast or give discount in leave of breakfast
15/11/18, 11:27 am - alok@tripfactory com: Hi sir
15/11/18, 11:27 am - alok@tripfactory com: Details has been sent
15/11/18, 11:28 am - alok@tripfactory com: but let me recheck
15/11/18, 11:28 am - alok@tripfactory com: need to check with Yasmeen
15/11/18, 11:32 am - MAHENDRA SUVARNA: Details are not sent as assured by Trip Factory
15/11/18, 11:36 am - alok@tripfactory com: Kindly also check ur spam
15/11/18, 11:37 am - alok@tripfactory com: And let me also re check from my end
15/11/18, 11:37 am - MAHENDRA SUVARNA: Pl check and revert bk
15/11/18, 11:43 am - alok@tripfactory com: Ok sir
15/11/18, 1:14 pm - MAHENDRA SUVARNA: No response from Trip Factory Sir date of travel is tomorrow 11 am
15/11/18, 1:35 pm - alok@tripfactory com: Hi sir
15/11/18, 1:35 pm - alok@tripfactory com: It will updated shortly sir
15/11/18, 1:36 pm - alok@tripfactory com: Not to worry
15/11/18, 3:59 pm - MAHENDRA SUVARNA: I have to worry because I am traveling tomorrow, Trip Factory team either dodging the matter or cannot understand what is the wise itenarary means
15/11/18, 4:01 pm - alok@tripfactory com: Sir
15/11/18, 4:01 pm - alok@tripfactory com: Details have been uploaded
15/11/18, 4:07 pm - MAHENDRA SUVARNA: I will check, what about vthe breakfast
15/11/18,
17/11/18, 4:43 am - MAHENDRA SUVARNA: Madam Trip Factory have received me nicely, by giving substandard hotel as 4*, Village hotel Albert will not meet even 2* standard, small room, no swimming pool, minimum expected of 4* stanard
17/11/18, 8:01 am - Travel Factory Yesmin: Sir
17/11/18, 8:01 am - Travel Factory Yesmin: It's 4 star hotel
17/11/18, 8:01 am - Travel Factory Yesmin: U can check Google raton
17/11/18, 5:49 pm - MAHENDRA SUVARNA: Sudo * hotel, cheating customers
17/11/18, 5:50 pm - Travel Factory Yesmin: wat sir
17/11/18, 5:50 pm - Travel Factory Yesmin: it is 4 star
17/11/18, 5:50 pm - Travel Factory Yesmin: u have google
17/11/18, 5:50 pm - Travel Factory Yesmin: it
17/11/18, 5:52 pm - Travel Factory Yesmin: sir malaysia v had shared
17/11/18, 5:52 pm - Travel Factory Yesmin: plz refer vouchers
17/11/18, 5:52 pm - Travel Factory Yesmin: sir albert hotel u asked
17/11/18, 5:52 pm - MAHENDRA SUVARNA: Don't tell me this story, room/hut anywhere near the hotel will not b call a * hotel
17/11/18, 5:53 pm - Travel Factory Yesmin: tats wat v did price match
17/11/18, 5:54 pm - MAHENDRA SUVARNA: You are a cheat then, Trip Factory have compromised quality/standard service
17/11/18, 5:55 pm - Travel Factory Yesmin: sir albert court is good hotel
17/11/18, 5:55 pm - Travel Factory Yesmin: y will be we cheat
17/11/18, 5:55 pm - Travel Factory Yesmin: wat ever u asked
17/11/18, 5:55 pm - Travel Factory Yesmin: v gave tat
17/11/18, 5:59 pm - MAHENDRA SUVARNA: For matching price Trip Factory sell a hut as " hotel, thank Trip Factory
17/11/18, 6:00 pm - Travel Factory Yesmin: Sir no not like tat
17/11/18, 6:00 pm - Travel Factory Yesmin: 4 star hotel can't be hut
20/11/18, 8:05 am - MAHENDRA SUVARNA: Pl correct the date of issue of Chirag's Malaysia Visa document vwhich is wrongly mentioned the date of issue as 8 Nov 2007 instead of 2017
20/11/18, 8:38 am - Travel Factory Yesmin: Sir plz
20/11/18, 8:38 am - Travel Factory Yesmin: Cal me
20/11/18, 8:55 am - Travel Factory Yesmin: Sir plz cal
20/11/18, 8:55 am - Travel Factory Yesmin: Soon
20/11/18, 8:56 am - Travel Factory Yesmin: Sir
20/11/18, 8:56 am - Travel Factory Yesmin: Sir
20/11/18, 8:56 am - Travel Factory Yesmin: Missed voice call
20/11/18, 8:56 am - Travel Factory Yesmin: Plz board flight
20/11/18, 8:57 am - Travel Factory Yesmin: N take on arrival visa
20/11/18, 8:57 am - Travel Factory Yesmin: If it's our mistay
20/11/18, 8:57 am - Travel Factory Yesmin: Mistake
20/11/18, 9:13 am - MAHENDRA SUVARNA: IMG-[protected]-WA0008.jpg (file attached)
20/11/18, 9:13 am - MAHENDRA SUVARNA: IMG-[protected]-WA0010.jpg (file attached)
20/11/18, 9:13 am - MAHENDRA SUVARNA: IMG-[protected]-WA0009.jpg (file attached)
20/11/18, 9:13 am - MAHENDRA SUVARNA: IMG-[protected]-WA0007.jpg (file attached)
20/11/18, 11:16 am - MAHENDRA SUVARNA: Pl reschedule the airport pickup from Langkawi
20/11/18, 11:41 am - Travel Factory Yesmin: Sir
20/11/18, 11:41 am - Travel Factory Yesmin: They are doin
20/11/18, 1:31 pm - Travel Factory Yesmin: sir
20/11/18, 1:31 pm - Travel Factory Yesmin: hope everythg is fine
20/11/18, 1:50 pm - MAHENDRA SUVARNA: Just landed kul
20/11/18, 2:59 pm - MAHENDRA SUVARNA: When we are in hurry Trip Factory are not picking the phone call me no we missed the flight bcas of flight delay
20/11/18, 3:15 pm - Travel Factory Yesmin: Sir
20/11/18, 3:15 pm - Travel Factory Yesmin: R u der
20/11/18, 5:49 pm - MAHENDRA SUVARNA: What is the update about the tomorrow itenarary
20/11/18, 5:55 pm - Travel Factory Yesmin: Sir u reach
20/11/18, 5:55 pm - Travel Factory Yesmin: I'll update u
20/11/18, 5:55 pm - Travel Factory Yesmin: Don't worry sir
20/11/18, 7:07 pm - MAHENDRA SUVARNA: We hv reached Langkawi airport whom should I contact
20/11/18, 7:29 pm - Travel Factory Yesmin: Sir
20/11/18, 7:30 pm - Travel Factory Yesmin: Have u got Ur pic up
20/11/18, 7:30 pm - Travel Factory Yesmin: Sir
20/11/18, 7:30 pm - Travel Factory Yesmin: R u der
20/11/18, 7:30 pm - Travel Factory Yesmin: Ur NUM is not connecting
20/11/18, 7:32 pm - MAHENDRA SUVARNA: We got into the sic
20/11/18, 7:35 pm - Travel Factory Yesmin: Yea sir
20/11/18, 7:35 pm - Travel Factory Yesmin: This was last minute arrangement
20/11/18, 7:35 pm - Travel Factory Yesmin: Sir
20/11/18, 7:35 pm - Travel Factory Yesmin: Itinerary they will update u
20/11/18, 7:35 pm - Travel Factory Yesmin: In grp
20/11/18, 7:37 pm - MAHENDRA SUVARNA: Half day langkawi plan i.e sky walk and cable car missed whole langkawi plan is spooled due to mismatch visa
20/11/18, 7:39 pm - Travel Factory Yesmin: Sir
20/11/18, 7:39 pm - Travel Factory Yesmin: Tomo uts
20/11/18, 7:39 pm - Travel Factory Yesmin: Hopping tour with bridge
20/11/18, 7:39 pm - Travel Factory Yesmin: N post tat mangrove
21/11/18, 12:23 pm - MAHENDRA SUVARNA: No response from Trip Factory
21/11/18, 12:23 pm - MAHENDRA SUVARNA: We have finished hopping tour
21/11/18, 12:25 pm - MAHENDRA SUVARNA: Half day langkawi plan i.e sky walk and cable car missed whole langkawi plan is spooled due to mismatch visa in addition to that I had to shell out 318 ringits yy have to compensate the same
21/11/18, 12:26 pm - Travel Factory Yesmin: Sir
21/11/18, 12:26 pm - Travel Factory Yesmin: I have shared
21/11/18, 12:26 pm - Travel Factory Yesmin: Yea sir
21/11/18, 12:30 pm - Travel Factory Yesmin: Sir
21/11/18, 12:30 pm - Travel Factory Yesmin: They will take u
21/11/18, 3:29 pm - MAHENDRA SUVARNA: You couldn't do anything to compensate please arrange for refund for undone activities
21/11/18, 7:08 pm - MAHENDRA SUVARNA: Pl make sure that airport pickup vehicle reach hotel at 6 am tomorrow morning
21/11/18, 7:09 pm - Travel Factory Yesmin: Yea sie
21/11/18, 7:09 pm - Travel Factory Yesmin: I'll inform
21/11/18, 7:09 pm - Travel Factory Yesmin: I'll talk to my management
21/11/18, 7:09 pm - Travel Factory Yesmin: N update u sir
21/11/18, 7:09 pm - MAHENDRA SUVARNA:
22/11/18, 7:18 am - MAHENDRA SUVARNA: We have reached KUL proceeding to hotel
23/11/18, 7:21 am - MAHENDRA SUVARNA: We hv hired a cab proceeding to Batu Caves make arrangements
23/11/18, 8:47 am - Travel Factory Yesmin: Ur number not connecting
23/11/18, 3:58 pm - MAHENDRA SUVARNA: We are returning from GH, pl arrange pickup properly by sharing driver number in advance; for tomorrow's airport pickup v hv flight at 11-40 am
23/11/18, 4:03 pm - Travel Factory Yesmin: Sir
Regars
S S Mahendra
@ Vinay Gupta I have booked for a trip in October and now i am facing the same issue. Till the amount was paid they were following up with me daily. Once the amount was paid there has been no response from them. All phones go unanswered, no response to mails, i have been following up for 2 months with them for an update. One of the team leads even picked up a fight for me calling him to check on the update. I am travelling with a 3 year old kid. Totally disappointed with the service. Request you to please update the status immediately.
You were refunded on 2016-03-30 : Rupees, 11760.00 - Partial refund completed against the payment for an amount of INR 11760.00
I hope you had received it. Please check and verify again. -- Happy to serve you again
Thanks for your feedback we would love to speak to you. Pl send an email to care@tripfactory.com and we will be happy to resolve
Dear Mr Vinay the company sounds great in the beginning but once the payment is done more than a fine trip.. It is more like buying pain I regret to book thru trip factory my journey is yet to happen but because I have done the payment don't have any way than to pray to God that all goes well
they took money and run away
People, the company www.tripfactory.com is terrible. They offer trips and other entertainment, but after they receive money from you, they simply run away from you. All their provided contact info turns out to be fake and I have no way how to find them. It is the worst experience in my life and I hope it will be the last. So stay away from these dishonest guys.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 28th Dec, when I gave approval of my trip to Coorg, I was promised a hotel "hotel Coorg international" for which I made the payment after looking at the hotel and its location. At that time, I mentioned to Vijay( trip expert) the high rates, and he asked me to check the rates of the hotel. And I saw that it was around Rs 8000/-. I accepted and made the payment.
On 30th Dec, my trip started at 8AM. In the car, I got a call at 12:10 pm that the hotel is not available and there are no other options available. I have to go ahead with some other hotel option. I asked him to give me some time to check the hotel details but he told me that time is running out and there are no other options. So I had to go ahead with the changed options. I agreed as I had my family with me and we were in the middle of travelling. Also I assumed that difference in prices will be taken care of.
If you change the hotel after booking is done, then what is the point in showing the hotel options before booking and asking the customer to do the booking.
When I found the coverage to check online after some time, I saw the changed hotel was displaying rates for Rs 3600. So there a difference of Rs 4400 per day between the rates of the two hotels. This was observed on the first day of the trip itself(30th Dec) after I received a call from trip factory after my trip started. I lodged a complaint and tried to get a response from you multiple times.
Their support team would go on saying that we will sort this out. Nothing was done till today and they respond that nothing can be done about this.
So the rates difference are of Rs 4400/day, that amount should be refunded to me by tripfactory, if it had any ethics and has any trustworthiness, which the company certainly do not have.
First of all, you should not confirm a trip for which you have not done the booking. You cannot change a hotel after the trip has started. You cannot tell the customer in the middle of a trip, that he has no option and he has to go for another hotel. And if you change the hotel to a cheaper hotel, you cannot charge him the same as his earlier expensive hotel.
They doing so, just confirms what a bunch of cheats they are. After my complaint, my travel expert(Vijay) refused to pick up the call and talk to me. These are just signs of cheats who use these cheap tricks to take out money from customers.
This incident should be exposed to other people so that they come to know what kind of company you are. The anger I feel is not that I have been charged money for services that I did not get, but the anger is that I have been cheated by a bunch of cheats and I allowed myself to be cheated by trusting these guys.
@vgtf
Dear Vinay,
I want to give honest feedback.
First the communication between customer and trip factory is so very unprofessional.
I request all the mails to customers from your sales person should go in mail and have their manager in CC.
All communication is on whatsapp and there is no way that we can escalate the issue to their manager.
Now, rgding my trip, I had booked a trip to Hong Kong sometime in June/July and had paid amount of 1, 15000 for flight.
Later i had to cancel the trip due to the protests in HongKong.
Your sales person Nishanth NEVER told me that the hotel booking was already done and i would lose 70k on hotel booking as it is non-refundable.
While i cancelled the flight tickets myself, I went ahead and booked a trip to Andaman though TF.
Flight cancellation amount was refunded end of September.
But i had to continuously follow upon the refund for nearly more than a month. Nobody was ready to give the complete picture.
After nearly a month
Now the reason for the same, nobody tells.
Again after multiple follow ups, one fine day Mr. Nishanth tells that the amount of 71k is adjusted for hotel booking.
I told them i had never paid for hotel and he says that it was done thru them.
However, I was never informed on the same.
And all these conversation happen only on whatsapp. No mails, nothing.
There is still no communication to me on the calculation of refund amount
I ask his manager's contact and he says they will contact me which they have not done till now.
I was a repeated customer BUT i will never book a trip through TripFactory going forward
There is no transparency in the dealings and no professionalism.
I lost 70k of my hard earned money for no fault of mine.
Regards,
Shobha
My trip number TFN001QGM3D
Hi Guys becareful with the trip factory before booking any trip at any moment they will cancle your trip .I will explain
first they will tell you about trip factory like anything once booking is done at last moment of your journey they will demand for the money if your not paying demanded money they will cancel your trip by saying false statment if you ask proof they will give you but they will cancel the trip without any reason because demanded money not paying.
i faced the issue i have all the proofs.
Please guys don't book by seeing comments, the comments might be written by them only who knows.
Dear Vinay,
I am Manish Pandey. My Travel Booking Number is: TFN001QKSQH.
I had made the booking in month of July.
3 days before the travel, I am being told that I should opt for another hotel.
This is unexpected and wrong
I did not book TF for this last moment chaos.
I request you to please personally look into it and help me with the trip discussed as is.
My Number is [protected]. Please feel free to call me for anything you might want to discuss.
I have also posted a similar message on your personal facebook messenger. Sorry I did not intend to do that, but I was left with no Choice.
You could check with Mona/Imran from your team.
Thanks,
Manish Pandey
Hello every one.
Tripfactory is a site just to cheat people. They have cheated me more than 1.5 Lakhs. I have mailed all documents, provided every details all the time but they never resolved my issue.
Guys don't go for this site. Whosoever wants to get details from my end, I can share.
Vineeta
jukaria.vineeta@gmail.com
Hi i would like to specifically highlight that please do not book with tripfactory, i had serious issue with them, my flight was rescheduled from bangkok to bangalore but they kept on sending me mails of flight from bangkok to kolkata and when i asked them on their telegram group, the guy called sameer pasha said that let me check on it and never replied back and the cab sent by them to pick us up came according to kolkata flight timings then i contact to their other staff member and she said that my flight is on time and sent me the screenshot of flight from bangkok to banglore and the screenshot clearly mentioned that flight had left already, and we were stuck on bangkok airport and nobody from tripfactory contacted us when i told them that my flight is missed because of them and until the last hour they kept on sending me mail saying my flight is from bangkok to kolkata, we booked the flights on our own, we spent sleepless night on the airport because we got odd timings of the indirect flights, we lost our liquor and cosmetics to custom department just because we forgot to put it in checkin bags just because of the kind of situation we were put in, my wife was literally crying and i was helpless because next day we had to travel to germany and we reached home at the very last moment and packed for germany, by god's grace we were able to reach the airport, we did not slept for whole day and left for germany, when we asked them for compensation they said we can give you discount on next booking but not compensation. Are you serious, we gonna book again, after so pathetic service. My trip reference no is TFN001JYANR just to make sure this is genuine. Please do not book with tripfactory ever
Trip factory is trip spoiler. Their contact Info is fake and there is no way to reach out to supervisor if you have challenge with your trip expert. My extra bed was promised but not provided. They simply apologized. Missed to book kids breakfast. Asked me to pay directly and get reimbursed. Lastly SIC transfers were late by 90 minutes and after lot of noise, I was told that the vehicle broke down and they are arranging new one. What the hell is this.
I've had a terrible experience with them. They keep calling and pushing to book with them unnecessarily on the spot without even giving time to discuss internally. Their spoc is rude and full of arrogance. No flexibility at all. Wouldn't recommend to anyone.
Hello All,
I thank you for your comments. I was thinking of planning a trip to Bali through Trip factory, but it has gotten a lot of bad reviews with many people calling it a fraud company. So I won't be booking for my trip through them. Thank you all for your reviews.
Dear Vinay,
Since Trip Factory was our frontend, we are least bothered what hotel is saying ... we were looking from TF to sort out things...Our complaint is about TF Services and misleading communications by your representatives...the WHATSAPP Chats were of NO USE at all and we really doubt the usefulness of it...
I am sharing our experience during the trip and how people behaved in our conversations with them...You should use this as FEEDBACK to improvise your services if you want to continue in services business else we all know how things can vanish with such kind of useless support and service.
I am representing ALL FACTUAL INFO only... this is what we have been through...Regarding Chevron Group of Hotels, Please CHECK Specifically for Kausani property...its definitely not GOOD and NOT a 4 STAR property ... So no educations here please...
How can you print a confirmed booking and get it cancelled at the very right moment of check-in ? This is what is worrisome ... You never disclose your travel partners during booking process BUT your travel partner DIRECTLY communicates with us during trip for booking changes ... Was it not TF responsibility to get these things checked and inform us in advance? Post we notifying TF team, they came to know that such issue has happened...THIS FALLS UNDER SERVICES / OPERATIONS ... Definitely your Operations Team need to improve and specifically Sameer & Pradeep.
Shalu, I thank you for the detailed phone call and candid feedback. We will come back stronger. We humbly accept your feedback. I understand we are at fault. Enjoy your weekend. Regards Vinay
Hi Vinay, I just read all these comments and wonder how the 4.50.000 i paid for my Dubai trip to you guys could be at a huge risk now. All I am expecting at this point is time is to get in touch with a senior member of your team so that he/she can at least understand the ordeal one goes through when you staff doesn't communicate specifically and with respect. A couple of people I have already interacted with (Rahul, Ak[censored], etc.)haven't assured me enough about the resolution to my ongoing horrible experience. please note my trip hasn't even started yet so we still have some time to do the damage control.
Overview of ORN Trip Factory complaint handling
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ORN Trip Factory Contacts
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ORN Trip Factory phone numbers+91 803 951 1859+91 803 951 1859Click up if you have successfully reached ORN Trip Factory by calling +91 803 951 1859 phone number 5 5 users reported that they have successfully reached ORN Trip Factory by calling +91 803 951 1859 phone number Click down if you have unsuccessfully reached ORN Trip Factory by calling +91 803 951 1859 phone number 0 0 users reported that they have UNsuccessfully reached ORN Trip Factory by calling +91 803 951 1859 phone number100%Confidence scoreCustomer Service
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ORN Trip Factory emailscare@tripfactory.com100%Confidence score: 100%Supportpartners@tripfactory.com99%Confidence score: 99%media@tripfactory.com99%Confidence score: 99%communicationfranchise@tripfactory.com97%Confidence score: 97%hr@tripfactory.com95%Confidence score: 95%hr
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ORN Trip Factory address11th Floor, N1 Block, Manyata Embassy Business Park, Bangalore, 560043, India
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ORN Trip Factory social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all ORN Trip Factory contacts
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