The complaint has been investigated and
resolved to the customer's satisfactionResolved TripFactory — Unprofessional Travel Agency
resolved to the customer's satisfaction
I had a very bad experience with Trip Factory for my GOA trip [protected] to 23-03-2016).
These guys even don't bother to reply to the mails sent to them with queries.
I had sent some queries to them before my travel date which are not answered till date. No calls / no information provided about the trip except the trip voucher.
Even after the trip, I have sent them few queries regarding the trip as they have not provided the facilities I have paid for.
The F***ed up company doesn't even bother to reply.
Clear BIG NO for travel through this travel agency.
Partial Money refunded after escalation with the company and Go AIR through which this travel was booked. The founder member Mr. Vinay has personally called me on 8th Sept 2016 to understand the issue.
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