The complaint has been investigated and
resolved to the customer's satisfactionResolved Trenitalia — money stolen!
resolved to the customer's satisfaction
On viewing my credit card statement online I noticed $368.60 had gone to trenitalia. I had to google this to see what it was as i'd never heard of it before and then I came across this site with other people in the same boat. I contacted my credit card company immediately and they have promised to contact me within the next 7-14 days. Hopefully the person responsible will be found before it happens to other people who may not notice.