The complaint has been investigated and
resolved to the customer's satisfactionResolved Travelzoo — Trip to cambodia/vietnam
resolved to the customer's satisfaction
We have a trip with Exoticca to Cambodia/Vietnam in March of this year purchased through TravelZoo. Early on there were people to converse with if you needed to add excursions or do other things. In the last two weeks since the problem of traveling through China has become an issue, they have not answered their phones one time. There is not a way of contacting them. They do not respond to e-mails or to phone calls. They do not return phone calls. You may want to revisit listing them as a provider because it reflects poorly on TravelZoo. We have booked 20+ trips through TravelZoo and this is the first time with a serious issue.
The complaint has been investigated and resolved to the customer's satisfaction.