The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TravelzooTrip to cambodia/vietnam

J Feb 04, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

We have a trip with Exoticca to Cambodia/Vietnam in March of this year purchased through TravelZoo. Early on there were people to converse with if you needed to add excursions or do other things. In the last two weeks since the problem of traveling through China has become an issue, they have not answered their phones one time. There is not a way of contacting them. They do not respond to e-mails or to phone calls. They do not return phone calls. You may want to revisit listing them as a provider because it reflects poorly on TravelZoo. We have booked 20+ trips through TravelZoo and this is the first time with a serious issue.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Travelzoo's response · Feb 04, 2020

    Hi Jim,

    I'm so sorry to hear this is happening to you. I am notifying our Deal Experts. Can you please contact our Customer Service team so we may assist you better.

    You can contact us at [protected]. Our team is available Monday - Sunday 9am - 9pm ET.

    Ali
    The Travelzoo Team

Responses

  • Ma
    Mark Perkins Feb 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    We have a tour booked with Exoticca for 21 March to China, including Hubei province. On Friday 7th February we received a general email telling us to buy our visa and pay any balance. We are waiting for more information. This is incredible considering the latest news and FCO advice, and that operators such as Virgin Travel have cancelled all tours to China until end April with a full refund.

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