[Resolved] TravelSmart VIP Vacationstravelsmart vacation club practises

S Review updated:

We were grossly mislead about what we were buying into. The salesperson showed us the required points & associated fees in a brochure, assuring us that we were purchasing enough points to stay in a premium room while traveling in any season. We were also shown user fees that ranged from $67-$120 per day depending on the room in which you stay. While attempting to book a vacation 1 year later, I learned that we are 5, 000-12, 000 points shy of staying in the least desirable room in the resort during prime or premium season. Also, the daily fee to stay in this average room is now $177 per day, for a total of $2478 in user fees for the 2 of us for the required 7 day stay. This does not include airline tickets. Keep in mind, this is after the exorbitant price we paid to belong to this club. What a scam! This is a typical bate & switch scam for which time share companies are known. Also included in our "deal" is that they will take our old timeshare off our hands as a trade. Of course, no one knows anything about this deal. We have not been able to find out who to get the deed to for transfer. Shame on TravelSmart & shame on us for falling for this scam! RUN AWAY! Don't get sucked into their sales pitch, they lie & scam like everyone else.

  • Resolution Statement

    TravelSmart VIP Vacations customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.


  • Jf
    Jflowers Feb 19, 2020

    I don’t believe that Travelsmart honored any of these complaints. I have felt with them personally, and the genuinely care nothing about customers, only our money.

    Unhappy Travelsmart member

    0 Votes
  • TravelSmartVIP Feb 19, 2020

    @Jflowers Hi Jason, We're very sorry to hear you are not satisfied with the assistance being provided by our team. Should you require additional help please feel free to reach out to us directly.

    0 Votes

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