Travelocity – Using credits and coupons

We received a credit for a flight we had to cancel with Air Canada due to their union strike. When we tried to book another flight a week later using the credit, we were not able to online so I called and spoke with an agent. The flight we were looking at online totaled just under $1500 which was about the same as our existing credit. The agent we spoke with said he was not able to give us that fare. The fare he said was available to us was $2480 for the same flight and class. I informed him that Travelocity's website, which I had open showed a much lower fare. However, he said that the price shown on the website, which incidentally was the same dates, times and class were NOT available for a rebooking using credits and the only option was for us to pay the extra $1000 for the same flight.

BTW I asked to speak with the supervisor (Neal) and he hung up on me the first time, so I called back hoping to get someone else but was then told by the "Supervisor" (Neal again) that I didn't want to be helped...

WORST customer service that I have ever encountered.