Travelgenio — waiting for refund still after 3 months!
I made a booking with travelgenio to fly with Garuda Indonesia from the UK - Melbourne Australia.
Travelgenio emailed me to notify of a airline schedule change, meaning I would not make my connecting flight. They advised they would cancel my booking and refund the cost of my flight $1059. Advising this could take up to 3months.
I still have no refund!!! Since 13th July, I cannot get through to their contact centre as the line cuts off after waiting on hold.
TravelGenio Customer Care's Response, Oct 12, 2019
Hi Jenny. You will receive a reply by email within the next few hours. Thank you for your collaboration.
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