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Travelgeniowaiting for refund still after 3 months!

I made a booking with travelgenio to fly with Garuda Indonesia from the UK - Melbourne Australia.

Travelgenio emailed me to notify of a airline schedule change, meaning I would not make my connecting flight. They advised they would cancel my booking and refund the cost of my flight $1059. Advising this could take up to 3months.

I still have no refund!!! Since 13th July, I cannot get through to their contact centre as the line cuts off after waiting on hold.

Regards
Jenny lynch

Travelgenio

  • TravelGenio Customer Care's Response, Oct 12, 2019

    Hi Jenny. You will receive a reply by email within the next few hours. Thank you for your collaboration.

Je
Oct 11, 2019

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