Travelgenio — refund issue/travelgenio
I bought the air tickets (2 passengers) in May, 2019 but I had to cancel it. I asked travelgenio and they said they will refund me half of the full price in one month. I waited one month they refunded me only for 1 passengers. Then I tried to keep on contacting them (by phone and email) asked for another passenger's refund. Sometimes they said it can be sorted in next week or they said contacted them again or wait. Until now, I did not get any update. I tried to contact you by text over 10 times and by phone more than 20 times (the call is not cheap). I found now they will not pick up any call and reply any message by email. The booking ref number is J8G6TL. Really have no idea what I can do next.
TravelGenio Customer Care's Response, Sep 29, 2019
Hi Sha Liang. You will receive a reply by email within the next few hours. Thank you for your collaboration.
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