Travelgenio
reviews and complaints

I have been trying to cancel my ticket on the 3rd of April since February 17.

I have until now not received a single piece of feedback from travelgenio even though I have now emailed, phoned and used their online portal several times.

The one time I phoned and got an answer I was asked if it was due to the Corona virus. When answering yes they immediately hung up one me.

Even thought the airline has informed me I am entitled to a 90% refund they insist it needs to be done through travelgenio.
This type of customer service is unacceptable. I have been trying to contact them for more than a month without a single reply.

I would like to a full refund due to the coronavirus.

Canada prohibits all foreigners from entering the country. Therefore I am not able to go to Canada.

There is no way to make this flight happen.

​I am so disturbed by this situation.

Please cancel flights and refund as soon as possible.

Booking code LBM2SZ

Reservation passener1: Jungwon Yoo

Passenger2:Hyeonjeong Hwang

Passenger3:Dagyeong Hwang

Flight date :April 30.

Number in the back of the credit card:333(master card)

travelgenio(travel2be) still has no response to customer requests.
7th request again.
Your payment request has been accepted by my card company.
But why aren't you sending e-ticket?
send new e-ticket to me with the name changed.
think of you as my situation too
the flight ticket should be confirmed
currently, I am not preparing for departure.
I don't understand why you still don't send me an E-ticket
I want travel2be to solve it quickly, gentlemanly

Hi Travelgenio,

I have sent a couple of emails and have not received any response.

I would to cancel the flight MFM - MNL due to travel ban for both countries as a measure for the corona virus. I will need a refund please. There is no possible way to make this flight happen and it is going to risk one's health.

Booking Code : GXXEDU
TICKET:[protected]

Please send a response. Thanks.
Drop me an email: [protected]@gmail.com

It's been more than five months since you promised me a refund.

I've asked you many times, and you've given me the same answer every time.

You said it would take up to three months.

You didn't tell me how long you wanted me to wait, even though the deadline was over, you just said it's internal and I don't know.

I'm very angry at your irresponsible attitude.

surname : seo
departure
7/10/2019
arrival
28/10/2019

I made a number of calls and sent an email to cancel my ticket due to the airline's suspension. However, there is no connection to the phone and no reply to the mail.

Please refund my ticket

reservation number : 6368K8
Credit card last 4 numbers : 1491
Custumer Name : Kim kiseok, Kim dongbin​

Alitalia Airlines canceled our flights from April 7 to 16.(Between rome and seoul) Therefore, I would like to proceed with the refund of the flights accordingly. Please give me a quick answer and hope for your health in the present situation

Hello,

Here is my flight info.
- Booking code: [protected]
- Last name: IM
- Date: 2020-04-01
- QR1357 (JRO -> ICN)

I'd like to cancel for Corona Virus.
As far as I know, your company will remove the flight via Kenya.
So I think you should give me a refund.

I will wait for your reply.
Thank you.

I booked ticket from Barcelona to Korea (it is bcn-london-incheon-busan) via ‘travelgenio'.

But I got the mail from British airline that the flight from Barcelona to london is canceled just one day before!

I asked BA to cancel and refund it but I booked through your company so I should tell you and you have to cancel. So I sent mail but you never answer.

I should book another company (because it was the last flight to korea, now ticket is all canceled) I spent 600euros anyway, I asked refund but I already miss all the flights (it is not my fault I want to take but they cancel the first one! So I couldn't take next one)

1. I want to get full refund (actually I booked the return ticket but I don't want to take this flight because I don't want to be canceled one day before and I cannot trust your company)

2. Compensation (I should spend time and much money. For sure you will not compensate anything, but u should get full refund)

3. The company should contact me first in this situation. You should provide another option. Actually I got the mail from BA, but because of your [censored]ing terrible agency I cannot do anything.

I & my GF booked flight tickets (Round Trip) to Bali Indonesia from South Korea.
But I need to cancel it, so I sent e-mail & messages from your website,
but there's any response till now.

Please check below, and cancel it.

Flight Ticket #1. OMQE5J
(1) Name: SHIN SEUNGJAE
(2) Last 4 digits of the card: 8814

Flight Ticket #2.ON5KR6
(1) Name: YU HYERIM
(2) Last 4 digits of the card: 8338

Hello, I am Jaehong LEE. I had reserved 3 filght tickets from Incheon
(Korea) to Cagliari (Italy) via Rome (Italy) - departure: 21.03.2020, arrival :28.03.2020

However, recently It has been noticed that all the Incheon-Rome air
line will be closed from 08.03.2020 to 28.03.2020 by Asiana Airlines, because of Corona virus

So I requested entire cancellation of 3 flight tickets and refund of
flight tickets regarding the reservation code [protected].

I already sent email more than 3times to travelgenio but they don't answer my email at all. Please cancel my reservation and refund as soon as possible.

I made a reservation from Clark International Airport in Philippines on March 18 at 15:30 to Seoul, Korea.
I am anxious that the words of the president here change every day, and the president and the mayor say that it will block the city in which I live.
I really want t cancel my reservation.
So I tried phone, mail, and chat windows for over 5 hours right after booking, but I could never get in touch with you.
Can you please tell me how I can reach out to you?
You read my mail and there was no answer.
PLEASE GIVE ME ANSER...IT'S TERRIBLE...

Need to cancel flights due to coronavirus. Island we are going to is level 3 travel advisory. Daughter has fever and we have no way of going. Can't get a hold of a live person via email or phone for 24 hours.

Have tried continously to get a hold of a human being to no avail.

​​​​​​​​​​​​Hello im korean.
Because of corona, my ticket has been canceled automatically.
My reference code is UX2MSO.

I wanna refund without fee.
Because the flight ticket was automatically canceled regardless of our will.
Please refund soon and contact me by e-mail.
My email is [protected]@naver.com

That money is very big for us.
We are a newlyweds, but if we don't get that money, we're in great trouble.
Please refund it soon.

My flight Lufthansa-LH2479&LH7318 book from London-Beijing has been canceled, my booking number is [protected], I am so angry and sad, please contact and refund me as soon as possible, I have not received full refund until now. Thank you so much! I am waiting too long time! please contact me as soon as possible!

booking number:[protected]

This is the passenger who bought the ticket from Travelgenio last year December. Ticket number is EM3RM2.
Because of the change of flight schedule which was made by travelgenio's own way, I decided to cancel the ticket.
You, travelgenio promised me to make a refund in 90 days. I've called you several times and your staff members promised me to make a refund. I even got the confirmation email from you that I am guaranteed to get a refund until 90 days passed.
Now, you travelgenio still did not make refund and I am about to sue you.
If you do not make refund in 2 days, I am going to institute legal proceedings.
Hope you get the refund as soon as possible.

Booking code LBM2SZ
Reservation passener1: Jungwon Yoo
Passenger2:Hyeonjeong Hwang
Passenger3:Dagyeong Hwang
Flight date :April 30.
Number in the back of the credit card:333(master crad)
Email [protected]@naver.com

Malaysia is under lockdown from April 18th and enterace to Canada is forbidden to all foreigners due to the corona-19virus. Therefore we would like to cancel the flight tickets from Kuala Lumpur tp prince George. Instead of changing the reservation date.
​
I should get full refund for it without additional commission fees since this is all because of the involuntary natural disaster..
​I was disturbed by this situation.
Please cancel flights and refund as soon as possible.
​

My booking number is 58FWJC and I had made a reservation of my flight from prague(Czech republic) to Incheon(South Korea) 6/27. I want to change the flight date which is possible between April 13th to April 16th. If there is no same flight that I have, I want to rebook the other one but with the same destination. I hope you will give me a quick response as soon as possible. My phone number is +[protected]

I have reserved flight ticket by Travel2be last Jan.

I want to cancel my ticket

so, I sent an email to Travelgenio, but I did not receive a reply.

reservation code : XRHPHH

mail address : [protected]@naver.com

Please do not hesitate to handle my refund request.

Thank you.

I booked a ticket while planning a honeymoon ahead of
my marriage.
However, all happy plans were canceled because of the co
ronavirus.
In a difficult situation, I asked TrebleGenio several times
to change the schedule, but I couldn't hear the answer.
But today, an airline call came in.
'As a result of corona, our flight schedule has changed
due to reduced flight operations. If you want to cancel
your ticket, I will charge you for free. '
'But you must proceed with the cancellation at the
agency you purchased.'
I would like to ask TrebleGenio officials. If you cancel
now, you can cancel your ticket for free. I'm done talking
to the airline. Please cancel my ticket.
My reservation code is QNNS9T.

in a hurry. Give the result for a quick refund.
I contacted several times, but I haven't received a reply for over two weeks. We'd appreciate your answers soon.

reservation code:G2WQL6(departure date : 2020.04.08 10:15 Moldives-Dubai round trip)

airline : emirates airline

credit card last number: 8056

reservation name : su hee jeon
chang hwa son

please reply by email : sonmyfly2]@suhyup.co.kr