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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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8:05 pm EDT
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Travelgenio refund

I booked a flight from Melbourne to Amritsar for 9th April 2019. That flight got cancelled by this company. Offering me a different time making me reach 2 days after to India. I did not want that newly scheduled flight so they offered me a Refund. They said it will process in 2 months. Now its been 3 months and now they do not answer my phone calls and email. Should i proceed with a legal action? It is very annoying as its a hard earned money. Its not for crooks and fraud people like Travelgenio. I travel very frequently and this company just lost a bussiness of about $2000 from my side just by showing fraud it $ 550. Such a bad customer service and agents are in Spain with very less knowledge of english. I have got all recordings of every single phone call and every single document you guys sent while changing ticket schedule.

Booking number is S03SQ6

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5:26 pm EDT

Travelgenio no refund of cancelled flight

Hi I have tried multiple times not through your website complaint and customer care number for refund of my booking for the flights which got cancelled and no alternative was available. I was told I would get full refund in this case . When I did not get refund, I called the customer care and then they informed I had to wait for 3 months atleast to get refund, now even after 3 months refund is not yet recieved.

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Update by Puneet Kalia
Jul 11, 2019 6:14 pm EDT

No response yet in this

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3:33 am EDT
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Travelgenio no refund after cancellation. fraud

I have booked my flight with via Skyscanner.

https://uk.travelgenio.com/Search.aspx?CultureCode=en-GB&CobrandedID=208&AffiliateCode=tx72bKUK&gclid=CjwKCAjw04vpBRB3EiwA0IieagVD-E6eP_-ut4a3BJq5vyVxbpG3mOiZ27oZ9A3arlson5fUuSv-3RoCta8QAvD_BwE

I had to cancel my flight and agreed they charge a fine for it. But I have been sending them several messages for a refund as I paid £515 and they would not respond or make a refund. This company has no customer service and based in Spain. You can't escalate it or make a complaint as it does not exist. This company must be closed and taken to court for Fraud! AVOID AVOID

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8:03 am EDT
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Travelgenio change flight

To whom it may concern,

I have made many calls to your customer service to change my flight for days. However, I waited for roughly 3 mins for my every call and be hanged up afterward. This makes me stop to believe your goal --always try to offer you the best tools to plan your trip in the easiest and most transparent way possible - and at the best rates!

My booking number is I1KCVW. Because I am afraid not to receive the visa on time, I would like to change my flight from 8 July to one of the days between 12 July to 15 July. Please inform me which flight, price under 1400, I could take as soon as possible. Besides, except China airline, every airplane company's flight is ok for me. Many thanks!

Best regards,
Jane

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2:01 am EDT
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Travelgenio flight not refunded

Exactly the same happened to me. I booked two flights for my daughter and her friend. I was charged 1445.08 Euro for this on my credit card. Then the day before we had to fly on the 2nd of July, Travelgenio cancelled the flights. We had to rebook with another airline on the first available flight two days later, for 2000 Euro and also lost hotel fees for the first two days.

So far no reaction from Travelgenio about refunding the money.

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10:55 am EDT
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Travelgenio departure city changed a month after booked and paid.

I purchased a return flight from Amman, Jordan to Cape Town, South Africa on 2 June 2019.

The flight tickets were issued all correct.

Today I got an email from Travelgenio customer care, stating that the flight now departs and returns to Beirut.

After various e-mails, customer service automated reply says that I should contact Ethiopian airlines.

Ethiopian airlines says that I should call Travelgenio.

I have paid for this ticket on the 2nd of June.

Please assist.
Kind Regards
Anna

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Update by Ninska
Jul 03, 2019 11:59 am EDT

Thanks for getting back to me, Travelgenio

Update by Ninska
Jul 03, 2019 11:59 am EDT

Thank you Travelgenio

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7:32 am EDT
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Travelgenio jet airways cancelled flight and no response on refund request

I booked tickets from Bengaluru to Amsterdam for the travel date June 27th.
The jet airways cancelled the flight and when i contacted the customer care they told they are waiting for response from jet airways.Its been nearly 3 months and each time i get the same response. I don't know if The agency submitted the request to jet airways.
Its 3 tickets for me and i need the amount to be refunded .I also sent an email to the information desk at travelgenio and no response.

Please do the needful.Its quite a lot of money for me.

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9:02 am EDT
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Travelgenio full refund of ticket

My booking code is KW22QO
Today it is going to be 10 days after the cancellation of ticket and i didn't get any refund amount or notification about refund process.so i request you to please reply when will i get the refund.this is not fare.you are doing wrong..air line company told me to ask your agency but this travelgenio neither refunding my amount nor replying any thing.very bad and poor service i have seen ever..i am not going suggest anyone to use travelgenio for ticketing.

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5:32 am EDT
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Travelgenio baggage charges

I have booked my ticket to Athens from Belgrade on the 13th of June and when I confirmed the booking I also included baggage and pay for it. The total amount for the round trip and baggage cost me 225 euros. When I came to the airport in Belgrade they claimed I did not pay for my baggage and they charged me 60 euro for one piece of baggage one way. Can you please check what happened and why I had to pay for.my baggage? I'm going back on June 30 from Athens to Belgrade so can you please confirm I have one piece of baggage included with my ticket. Also, I'm expecting refunds for baggage I had to pay

Thanks for the fast reply

Ljiljana Sinickovic

[protected]@gmail.com
+[protected]

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5:30 pm EDT
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Travelgenio my flight from munchen to warsaw on 30rd of june!!!

Hello There,
I paid for booking my flight from Munchen to Warsaw to TRAVELGENIO bank account on 2019-06-03 from my bank account
and I still didn't get any info form Your TRAVELGENIO Company to my e-mail
([protected]@yahoo.com )
You've charged me for this booking for more less 120 euro.
I want to know when You gonna send me link or any kind of approval so I can make Check-in online because the date of flight is coming and I must know what is going on.
I have to know if my flight booking is valid and when You gonna send me link
to make Checkin Online.

Thank You in advance For Your Response.
Maciej Majewski.

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2:53 pm EDT
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Travelgenio refund of ticket

I HAD BOOKED A FLIGHT FROM BUDAPEST TO MUMBAI ON 27.07.2019 VIDE TRAVELGENIO, BOOKING REFERENCE PCG5IJ
TICKET:589-[protected] - SHARMA PRATEEK
TICKET:589-[protected] - MASTA ADITI
Since the airways had cancelled all the operation, i had requested for the refund of the ticket.

Jet airways is claiming that travelgenio has not initiated the refund request for the this ticket. however, TRAVELGENIO is claiming that they have initiated all the formalities.
i do not know what is the confusion between the two agencies but it is clear that i have not received the refund for more than a month.

It portrays a very bad picture on the customer service front for both the agencies as i am constantly following up with both call center without any proper response.

Your are once again request to check up with each other for the exact status and arrange the Refund.

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1:52 am EDT
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Travelgenio Airline delay

To whom it may concern,

I booked a Malaysian airlines flight from Kuala Lumpur to Amman on the 12th of June. This consisted of 2 Malaysian airlines flights: MH4501 at 2:10AM (from KL to Dubai) and MH 4531 (from Dubai to Amman) at 7:30AM. Ticket number: [protected]

When I reached the airport in Kuala Lumpur I was told that I will be flying with Etihad Airlines instead, and that the second leg of the journey, now EK903 from Dubai to Amman, will be at 2PM - 8 hours after my initially booked time. I was not made aware of this previously.

I would appreciate if I could be compensated for the 8 hour delay in accordance with your reimbursement policy.

Thank you,
Louay Salfity

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4:19 am EDT
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Travelgenio payment and no confirmation for the flight

dears,
i made booking but no confirmation till now, and money was deducted from my credit card as shown down from the screen shot can you please check and get back to me asap as i tried to call you no answer, and i send too many emails and there was no answer
you are horrible and the customer service is really one of the baddest ever and i will keep complaining till i get feedback or refund asap
please answer me as fast as you can i need to confirm my booking

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Update by areej123
Jun 16, 2019 6:44 am EDT

ok thanks please clarify all thing related the payment as I want to cancel the booking if there was any right now and get refund.

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8:09 am EDT
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Travelgenio jet airways flight cancellation and refund regarding it.

We had booked a Jet airways flight on 26th of January 2019 for 2 people to Mumbai from Munich with a halt in between at Amsterdam. We were flying on 25th of May 2019. We were getting confirmation from travelgenio regarding flight till the last moment so we didnt even think about that our flight may have been cancelled. We got a last email from Travelgenio on 23rd of May saying that the flight is on time. Its that when I tried to do online check in we found out that Jet airways has cancelled all the International flights. It was such a shock and stress for us. We had to book a new flight straight away which costed us 3times more then the normal one as it was really important to fly. This is just unacceptable from the travel company atleast they could have informed us about the flights and now we need the refund for the flights. This is worst customer service I have came across. From Henceforth, I wont be booking from any travel company anymore. Looking forward for the answer. Thank you for your time.

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prateek2211
, IN
Jun 22, 2019 3:00 pm EDT
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the customer service is very rude .

they hang up before resolution

H
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Hyeyeong
, KR
Jun 14, 2019 1:23 pm EDT

I have the same experience. I HAVE NEVER SEEN SUCH A TERRIBLE SERVICE.
They are giving me a terrible service.
I asked CS to cancel flight(reservation code: JMH8KP) and submit the documents because I purchase the medical insurance. However…

1.They never reply.
I asked what should I do but Diana(CS) didn’t give me reply for 3 days. It happened several times.
I just asked which process my cancellation going on but they ignore it.

2.Auto-reply
I’s crazy.I HAVE NEVER SEEN SUCH A TERRIBLE AND RUDE SERVICE. I think I will not be able to cancel the flight because CS just told me submit the modified document and didn’t answer so I keep sending mails with complaints. They sent me Auto-reply.

3.Call center staffs are terrible.
They keep saying the are not their customer so they can’t help it.
Then, the Diana who is responsible for mine didn’t help me. What should I do?

4.Cancellation document
They explained the condition of the canclletion but I think it is translated in Google translator. I can’t understand the Korean version although I am Korean.

It’s really ridiculous.. and crazy. I asked cancellation 3 weeks ago but nothing happened. I don’t think I have enough time

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6:01 am EDT
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Travelgenio no refund cancelled flight

I found out myself that my flight was cancelled when I heard Jet Airways was bankrupt. I did not receive any update or help from Travelgenio.

After speaking to one of their customer service advisers I have been told that I have to contact Jet Airways. Jet Airways told me to contact Travelgenio.

I have tried contacting them several times on their customer service number, but was placed on hold or the line cut out. After a couple of e-mails back and forth with no answer to a refund what so ever I finally got a hold of them on the phone. They said they are waiting on a confirmation from Jet Airways.

Since then I still didn't hear anything from them... and still no refund! This ticket was almost 500 euros... so a lot of money. :/ TravelGenio please help ASAP!

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8:50 pm EDT
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Travelgenio flights that do not work

I received modification of my flight itinerary from Travelgenio less than 3 days before my departure. I am faced with missing my connection as I now have one flight arriving at the time my next flight departs.

After speaking to one of their customer service advisers I have been told that all I can be offered is a refund that will take up to 3 months. A further call and they advised that they *may* be able to reschedule the flight but without a new e ticket :/ It's not very reassuring

I have tried contacting them several times on their customer service number, but you're placed on hold and the line cuts out. The departure date is imminent and I'm yet to hear anything from them.

TravelGenio this needs fixing ASAP. I have already emailed your customer service and still nothing.

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11:19 am EDT

Travelgenio flight dublin to minsk

COMPLAINT & REQUEST FOR A FULL REFUND

Customers: Elaine McCabe and Svetlana Galkovskaja

Booking Reference number: MNQKJJ

We booked flights from Dublin to Belarus with the airline Aeroflot. There was one stop during this flight through Moscow. It was a connected flight.

We checked ourselves and our luggage in as usual two hours prior to our flight we had no issues.

But when we were boarding we were denied boarding because we did not have two visas. One for travelling to Russia and one for travelling to Belarus. Firstly as a EU passport holder it is stated that you do not need a visa for Russia if it is a stopover flight and you are staying in the airport for less than 24 hours. Secondly, as an Irish citizen we do not need a visa for Belarus if we are staying for less than 30 days.

But due to a specific legal arrangement between Russia and Belarus you need two visas to travel this way to Belarus via Moscow.

This was not stated anywhere when we were buying these tickets. We believe this is selling a faulty product. We were sold something we cannot use. It is unreasonable and abusive to expect the customer to get two visas to travel to this county where if travelling via any other city in Europe you do not need any.

The problem is the route you have sold to us.

We learned from the Aeroflot staff that it is a constant issue and that training has been given to explain how we are wrong rather than to stop the causation of it.

On our specific flight four passangers were denied boarding because of not having the necessary visas. Two men which were business class were fully refunded but we as two women travelling economy class did not receive any compensation or care. We feel that this is highly discriminatory in many ways.

We were also told that they couldn't refund us because the flight at departed at this stage but the Aeroflot staff made the mistake of checking us in so we were oblivious to all of this.

This caused us both extremes stress. We were left to purchase tickets for the following morning at the highest price. We lost a lot of time on our holiday. We had to wait an additional 10 hours in the airport with no meals or sleep arrangements.

We feel extremely disrespected and discrimated against by Aeroflot and we are looking for full refund for our tickets and additional compensation for the cost occurred for having to buy tickets at the highest price to proceed with our life's arrangements

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11:57 pm EDT
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Travelgenio don't use travelgenio - bad dodgy site - dishonest

bookingagency - dont use them they are dishonest
I booked two tickets in jan 19 for flights between shanghai to hong kong, they money came out of my account that day, when we got to the airport on the 9th of may 19 our tickets were cancelled and we were told they weren't paid for!
When we got home, I contacted them numerous times emailing the bank statements with the amount and date whic clearly states on the paperwork of purchase. I have had rediculous repsonses eg: wrong email, they did not recieve the payment, after phone calles which most times I was on hold for 40 - 45 minutes then they would hand up. I finally found the sydney number, again a joke to deal with. Still no refund, have read 100's of bad reviews on them since. Only wish ihadread up on them before booking them. They are on a skyscanner travel network which I have used before without any issue, but travegenio are not a site anyone should use. We had to buy more tickets to get back to hong kong to come home which worked out to be $1200aud.

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8:23 am EDT
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Travelgenio cancellation from jet airway

This flight (D2JVSA) has been cancelled by Jet Airways as everybody know. I called Jet Airways and said they send the refund 16th of April to the agents and I have a confirmation email from them. Travelgenio refused till today to return my money back, and all they can say is that it is not possible to make the refund until they have instructions from the airline!
Who save my rights, TRAVELGENIO?

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Update by Nasser88
Jun 08, 2019 8:17 am EDT

I have booked this flight (REBYK2) and paid 776 aus. Unfortunately, I made a mistake in the departure date. I called customer service around 4:20 PM on 1st March 2019 asking for solution. One of the suggestion I got (the call is recorded and you can return to it) is to cancel the flight and book another flight, and by doing so I will be charged only around 112 aus and I will get refunded of the remaining 664 aud. Based on her suggestion I asked to cancel it and I booked another flight with travelgenio (D2JVSA).
Some days later I recieved an email that I will be refunded only 200 aud.
Travelgenio should deal honestly with its customers. I talked so many times on Phone (International calls) and they keep me on waiting more than one hour with no answer, they just want me to close the line. I sent so many E-mails and complaint tickets bu with NO RESPONSE.
They are literally NOT responding!
Any help?

Update by Nasser88
Jun 08, 2019 1:22 pm EDT

Thanks Travelgenio
1- Your email provided not complete, say Protected. Would you kindly resent again.

2- I sent so many emails and here are the complaint ticket numbers:
- Ticket #2427469
- Ticket #2494015
- Travelgenio SL #2329255]

Please refer to these tickets and track all messages I sent to get the details.
Thanks

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11:39 am EDT

Travelgenio flight cancellation

Hello,
On the 19th of May 2019 at 19h50, my friend and I were traveling from Frankfurt airport to Prague Airport Ruzyne, the flight number was OK 537. We were surprised to know that the flight was cancelled while we were waiting at the gate. The reason was unclear. We were going on vacation to Prague and we were planning to spend 3 days there. Due to this cancelation, the plan has totally changed and we lost 1 full day in Prague. The price of the night in prague was non refundable so we lost money too. They reserved for us the next day a standby ticket on Lufthansa airlines . We were not sure we will be able to make it to prague until the last minute.. It was a very stressful and sad day. A friend told me that you can help me regarding this issue especially that i did my reservation via your website. Allow me to ask you for a compensation for all the mess this flight cancellation did. You can find attached our passports copies, flight and ticket numbers, boarding passes and the hotel reservations in Prague.
Thank you and Regards,
Lea Torbey

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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