Toyota
reviews and complaints

the first problem i ecountered in 2 moths brand new car toyota rush G is the vanity merror even you closed, its still the light on, as action we bring it to SC the action did was cut the wiring connection of vanity merror and they will replace the whole vanity merror waiting for the call of SC for the availability of of the said parts but unfortunately untill now still waiting (july 27 2019 untill now aug 23 2019 how long it will takes)

The the second problem i encoutered for the 2 months brand new car after pressing the push button start but the engine remains off, not starting
As action i call SC of toyota calamba to fix this problem, and they said the only way is to tow the car with my own expensis but SC WILL give 40% for the towing

Purchased new 11/30/2018 from peterson motors in Boise Idaho. My new Tacoma has a very annoying dead spot on the acceleration curve between 1500-1800 rpm. The dealer tells me that my Tacoma is operating "normally" and, although they acknowledged the problem, they insist that there is "nothing they can do about it and I just have to wait for Toyota to come up with a solution to the problem". This is not acceptable.

I have since learned that this problem is common to all 3rd generation Tacomas equipped with V6 engine and manual transmission. After spending $40K on this pickup I find Toyota's attitude about this problem very disturbing and contrary to their reputation as a maker of quality vehicles. I've been driving Toyotas since 1968 and, until now, have been a loyal fan of the brand. The dealer tells me that Toyota won't do anything about a problem until they receive enough complaints about it. The problem with this attitude is that a V6 Tacoma with manual transmission is becoming an increasingly rare configuration...most have automatic transmissions.

Please help me bring this problem to the attention of the people at Toyota who can do something about this issue. This is otherwise a great little pickup and I would like to keep it if Toyota can come up with a solution to this problem. Aftermarket solutions exist, but they will likely void my warranty. PLEASE HELP!

They took $431.00 on a lease that was cancelled on August 5th and keep getting the run around. Now it's been over 3 weeks and still no money out back into my account and now they said they have a glitch in the system. I just want my money back. I have a lease ready to expire in 2 months. Can someone help me to get my deposit back... I'm in a chapter 13 bankruptcy and I did not know that I could not lease a car being in this program.I was approved but I needed a documents from the court to get approved before I go and lease another car. But my lawyer said that it would not be easy. So I called to cancelled my options.

Dear Sir,

Please be informed that I have purchased a Toyota Corolla - Sports Version with full option in 2013.

All this while I use to park my car under the shed within my company campus.

I was shifted to another group company some time ago where I need to park my car in open since there is no shed available here but using sun-shed protective cover on my dash

board. To my uttermost surprise, I noticed that my dashboard has started melting and my sun-shed cover is sticking on the dash board. When I touch the dash board, I could see it is

getting pressed due to melting of plastic. I sincerely feel that this is a big defect in the car I could not notice all this while since it is parked under the shed. This will create a serious

health hazard problem since am travelling almost 3 hours every day.

Appreciate if you can look into this immediately and provide solution.

Best Regards,
Mitesh Soni
[protected]

My Car was repaired at Mike Calver collision Center in 2016. The front bumper was replace and light etc. was changed Since then I had to go to the collision center multiple times to get the loose bumper fixed. Just recently the loose bumper created another situation for me. The bumper got caught in the column in the garage and in an effort to release that I had to go back and forth multiple times. Once the loose bumper squeezed a little the car was out but caused a dent close to the door. I reached out to the collision center to address the issue. First of all it took them few days and multiple calls to let me know that they are not going to take care of that as it had nothing to do with the bumper.

The bumper was glued to the car instead of pinned in. When I took my car to another dealership and inquired how would they fix the bumper, they told me it always needs to be pinned in. Mike Calvert kept telling me that the Toyota has this defect where it sits too low and every time car goes on the bump the bumper get loose. I argued with them that road are made to drive and there is nothing a driver can do to escape that road condition. The original bumper never did that but they did not fix it. The dealership customer realtion person also gave me the same excuse. I am really unhappy how they did not stand behind their own fixed bumper.

Re: file #[protected]

Hello

I have complained for yrs probably as far back as 2014 my inability to access any correspondence linked to previous email address [protected]@scana.com, now invalid or schedule online appts. I have contacted Toyota Center on more than one occasion with no resolution.

I recently created a new account with new email [protected]@sc.rr.com and am now experiencing login issues. The system will not send username or allow password reset. The system will not email my new email.

I need access to inquiry file #[protected] as well as "all" previously saved correspondence under the previous email [protected]@scana.com. Please do not send any correspondence to this previous email.

Thanks
Della

-----------------------------------------

Sent: Friday January 27 2017 3:27:16PM
Subject: FW: Dec 20 2016 service [Incident: [protected]]

From: Ask Toyota [mailto:toyota_cares@toyota.com]
Sent: Thursday, January 26, 2017 5:56 PM
To: JUNES, LAROCHIA S
Subject: Dec 20 2016 service [Incident: [protected]]

I am now in the process of buying a car, and i was going to switch to Toyota, but after what happened Saturday Aug/10 I don't think Iwill ever step a foot at a Toyota dealership
Our appointment was at 3pm, we keep waiting until 20min later they say okay the sales rep will be here shortly, and then he comes in to take us to the office and then we wait 10 min, then he starts taking my information so we can test drive the car that they had online which is a 2016 Rav4 with nice pictures online and perfect car fax
Then he goes to get the key and disappears for another 15min and comes back finally with the keys, we go out to see the car, only to find out that the driver side is totally crashed, the doors are a disaster
We are shocked and we ask the sales representative, is this a joke? And he is telling us thats why it's cheap, which it wasn't, its 16k and has 30k miles and we are like but you're website or you never mentioned any of damage that the car has!
We ask for the manager and saying we drove 30 min to see the car, after 45 min waiting it's turned out a false advertising and a bad car!
They did not even try to apologize
What a bad customer service and bad advertising
Am very disappointed with this experience, didn't expect it from Toyota
And also am going to set this as my review for this dealership, so the people can be prepared be they go there

I have gone to Toyota Bahrain customer service department regarding the factory defect of the Dashboard for the 2007 Avalon Gulf specs (4T1BK36BX7U190787) to be changed. One employee told me that they would not be changed because they did not contact me and when I was not convinced by his answer, another employee came to me and said that the offer of replacement had ended and also they are not calling to be replaced but the customer who goes to them to claim the replacement is approved after consulting the main company.
The difference in their answers increased my doubts about their credibility in persuading the customer and also they are relying on any offer? This is a manufacturing defect and has nothing to do with a certain period and also without advertising in the official newspapers.
I ask you to intervene urgently to resolve this issue and take my right so as not to be harmed by this individual decision of them.

With sincere thanks and appreciation

Ali Ebrahim
[protected]

I bought a 2016 rav4 new in 2016 I also bought a tire and wheel insurance that I paid over 500 dollars for. I had a flat tire on the Rav4 and took it to Toyota here in Roswell, NM to get it repaired. I told the person at Toyota I had insurance I bought with the car for the tires.
He said he wanted to look at the tire I said ok and we went to my car and he looked and said they would not fix it because it was to weater and old I said it was only three years old that we bought the car there three years ago new and also paid over 500 dollars to have the tires insuranced. He basically called me a lier and said the tires where older then three years. I said so the insurance I bought from them was no good--he said I guess not then told me to take the car to Discount Tire and they would fix it for free. I did not pay Discount Tire 500 dollars to Fix my flats I did pay Toyota. Toyota wanted me to buy new tires from them at over $1, 000. I have bought two new cars from Toyota here in Roswell--I will never set foot in that place again.

Went in to purchase new 2019 Rav4 XLE $28320 Internet priced... Salesman guide to and then sold my niece (first time car buyer...Tayloy Jones) a lesser optioned Rav4 for $28320... Today
we went into dealership to discuss ways to make a very unhappy customer happy...sales team on duty said the new car with only 100 miles had depreciated 8000 since contract was signed August 2 2019... sales team said unless we pay for depreciation we need to leave... Clear unehical bate and switch treatment on a female...Sad...Unfair...

Last Thursday, while driving my wife, the steering wheel fell off.
I have a Toyota Yaris from 2011.

We are disappointed by the extremely long calling time and the fact that no one gives us a clear answer when the repair is ready.

We're scared and worried about what could have happened.
What confidence could I have in Toyota?

Thank you for understanding

Dear Sir/Madam
I had purchased Etios Exclusive (petrol) on 30th of July 2014, from all past days and every service I had no complaints from the dealer "Sunny Toyota", Amausi, Kanpur Road, Lucknow. but from last month on 24th of JUNE I had visited that dealership for some body work and AC trouble, that time they ensure me to handover my Car on or before 05/7/2019, but they fail to do that and delivered my Car on 12/7/2019 evening around 18:30hrs. when I was paying the cost for the repair the service manager told me that my front shock absorber are not in good condition, here its worth mentioning as before I had given my Car for AC repair it has no other complain, and from 24/6/19 to 12/7/19 they never told me any thing . now when I go toward my home I heard some noise coming from engine compartment, I call to the dealer service manager but they don't picked my phone .
on 13/7/19 when we go for an entrance exam of my daughter I feel the sound now come fore frequently and regularly : I again called to the Service manager but he didn't pick the call then I'll lodged the complain via Toyota App of my phone. then on 15/7/19 they picked my Car and after a few min they told me that my all 04 shockers are worn out and it cost around 20, 000/- then I asked them to send me the detail, surprisingly the detail came for 11500/- only and for the sound coming from engine compartment they said that there is a dent on my muffler and it has to be changed.
Its for your kind information my car was get hit from ground side anywhere on road, and the sound was coming from the moment I'll collect the car from Dealership and drove only few meters.
Still the Car is in Dealership, on 26/7/19 a call came that they delivered my car on 29/7/19 but still nothing happened : no call no e-mail, no information.

Kindly see the matter and resolve my problem please.
In connection above I'll already complained to the GM and Service manager of Dealership, but no positive action taken.

Hi. I bought a Toyota CHR spring 2018. Now the car battery is broken after 1 year and 6000 km . I'm living in Iran city of esfahan . I went to teimouri car dealer.he don't accept guaranty and I paid for new battery. Number of car engine is 8NRU153458.Number of battery is 370LN2_ MF 28800_0Y170 .
I want to know the battery life of new car from Toyota must be 1 year?!
Please contact me at +[protected]
[protected]@yahoo.com
Sincerely
Shahrzad javadinejad

Since purchasing the car in 2016, I have been unable to play video fro usb as it says "Unable to Playback"

Been to toyota service centre many times but they do not seem to be having an answer to this. Totally clueless. They take note but no response. However the same file can be played in camry 2.0 or altis.

The file is in mp4. I also tried wmv which are also formats allowed according to audio book

Please contact me at [protected]@gmail.com and advise how this can be solved

i was cheated by the finance mgr Mr Hugo Alcantar on contract on 7/23/19
i have a deal $21, 500 plus tax and license at 2.9% 60 months. corolla 2020 SE. Bur when I signed the contract they change to 3.79 and mimus rebate $750.price of $22, 500. I choose the 2.9% instead og the tebate. I know this was way that the finance get you and it a form of cheating thats why I WILL NOt recommend of buying this dealership .You need this investigate why this happened when customer and salesman agree. Im sorry but I can't stand this cheating
Sincerely Yours,
Diosdado Ramos
[protected]@sbcglobal.net

Had a 10, 000 mile service usually I'm in 1 1/2 -2 hrs . Was in and out in 45. My tires weren't rotated my air was at 32 in my tires and my maintenance lights still on after service . Seriously did the even change my oil? I feel cause I'm a woman they thought they could take advantage of me. Now i have to wast another day to go back and hope this time they will get it done right . How many others they do this to? This is wrong in so many ways .😡I'm very upset as this isn't right

Dear Sir,

I have a Toyota Auris 2013 that I bought at January 2014, I have always done my services at Toyota Egypt and I trusted that they'd keep my car well maintained.

Model: ZRE185L-DHXDPW
Engine: 1ZR-FAE
Frame No. : SB1ME4JE80E021836

My issue started when I heard a grinding noise, I went to Toyota to check on this sound at 72, 000Km back on March 2019 they told me it's a fault in the transmission system and that it has a manufacture defect but as it is out of warranty I'll have to pay for a new transmission system which cost 35% of the price of a new 2019 model.

Toyota agent in Egypt informed me that they changed my transmission fluid at 42, 000Km in January 2017 (after 3 years of owning the car) at Toyota according to the periodic service I followed.

I don't understand what happened to my transmission, Toyota Egypt told me that this is a pure manufacture defect and the responsibile engineer told me exactly "it is bad luck".

Why am I buying this car? I bought a reliable brand and now I ended up having to pay 35% the price of a new 2019 car? why am I not getting any compensation for this as it is a manufacturing defect?

I find Toyota responsible to compensate me a proper compensation as this is completely your fault, either by giving me a faulty transmission system which appeared after years or by not properly or by being late in changing my transmission fluid.

Thanks,
Abdelrahman A. Maher

Gents,

Im submitting this complain about the the bad service that Toyota provides in Saudi Arabia.

Stuff is not professional, very little people serve huge customers, long waiting lines. I have Toyota cars and other brands cars. I cant compare between the services. This not my opinion many others opinions have the same thought. We are planning to leave Toyota and go with others. Solve this matter

Cynthia Meyer
46223 Sauls Road
Callahan, Florida
32011

Dear Toyota,
Right now my Ernie Palmer (Jacksonville, Fl) pre-owned 2003 Toyota Rav4 is sitting at a roadside mechanics shop and has been sitting there for several weeks. I had to have it towed there because even though it would start normally, driving it was a danger due to its erratic and unpredictable engine performance. The car was primarily driven by my husband, who passed away on April 7, 2016, so I do have a sentimental attachment to this car.
The mechanic shop's owner understands the history of the car, that it is a pre-owned car, and that RAV4's around this release date seemed to have had similar engine problems related to the engine control module (ECM )of the car, which basically serves as the cars brain.
My sister also had a Rav4. Hers was a 2002 and it had the same problem as my 2003, lurching, engine revving, but won't move forward, and at times exhibiting no discernible problem at all. The mechanics found no transmission problem in either car, so that was ruled out. When the cars' computers were checked, the codes showed an indication of a computer problem including a code for an oxygen sensor issue.
Both cars are pre-owned, thus we weren't the owners of the cars when there was a Class Action Suit against Toyota involving the ECM during the years that owners were receiving notices. My sister and I never received any notice from Toyota that there was any problem with our cars' computer systems.
My sister's car had the ECM problem a couple of years before mine, but she didn't know anything about the past law suit or about how many Toyota customers had filed complaints. She had to stop driving her car due to the engine's unpredictable performance and was told by a mechanic that it would be very expensive to repair (if it even could be repaired). So the car sat idle in her driveway. Recently she traded the car for some landscaping work. She drives another Toyota that she's had for years, but says she will never buy a Toyota again.
In my case, the car's check engine light had been on for a while, and I assumed it was time for service. When I took it to Ernie Palmer Toyota for service (oil change, usual going over), there was no mention of the check engine light after the service check, and it was still on when I left the dealership. Now I wonder if the mechanic tried to get it to go off but couldn't because there was an undetected, undiagnosed, or ignored computer issue. Honestly, the mechanics at Ernie Palmer should not have returned a car to the owner with the check engine light still on - they are the trusted professionals on whom we customers rely.
After my car began having problems, I did extensive online reading about the ECM problem. I discovered that as a result of the law suit, many customers were able to take their cars back to Toyota to have this ECM problem fixed for no charge. When I discussed this with the Toyota representative at Ernie Palmer, he said he didn't know anything about it and that the 2003 had never been recalled. I even communicated through email about the issue, but got no helpful response. To me, it translated to, so glad you buy our cars, but it's your problem now - SORRY! Recalled or not, this is a problem that Toyota was completely aware of, but chose to disregard the customers who purchased pre-owned cars with no knowledge of the potential for or history of an ECM problem. In fact, I think this was very irresponsible of Toyota because of the potential for a driver to have an accident due to sudden lurches forward or inability to accelerate the engine into any movement at all.
Although the check engine light was on when I took my Rav4 to Ernie Palmer Toyota for service, I had not yet experienced the car's ECM problem. I'm sure the date of my last visit to Ernie Palmer can be found in their system, or I can find the service receipt.
I have bought four Toyota vehicles, three new and one preowned. After this experience, I will shop elsewhere unless Toyota is willing to stand behind its product.
These are emails I recently received:
Nobody knows your Toyota like the technicians at your Toyota Service Center. Nobody. From routine maintenance covered by your no-cost ToyotaCare1 plan to unexpected bumps in the road, our experts are here to help you get back on the road as soon as possible. And with service coupons and special offers, you could be en route to saving some major money.
Head to the Toyota Service Center for your maintenance needs.
A Special Message For You
Ernie Palmer Toyota has a team of expert factory trained technicians. Our prices are competitive with any and all service centers. Protect your investment with the knowledgeable staff at Ernie Palmer Toyota. - Ernie Palmer Toyota

In a world where many companies seem to have abandoned their code of ethics, I want very much to believe that a reputable corporation like Toyota will stand behind its products.

Sincerely,

Cynthia Meyer