Tortoisetown
Reviews and Complaints

FOR THE LOVE OF GOD, DO NOT GIVE THEM MONEY. I would give zero stars if I could, and I wish I had checked their BBB rating before doing business with them.

This company sent me dead Eastern Box Turtles...TWICE. I didn't know that Tortoise Town and CB Reptile are the SAME COMPANY (aka Next Generation Enterprises). I ordered from Tortoise Town first, which promises overnight delivery, but that didn't happen. The Eastern Box Turtles SHOWED UP DEAD (as in they baked to death on their way from NJ to AZ), and when I asked for a REFUND, THEY SAID NO, but they would send me another set of turtles. Why would I want a company that failed the first time to send me more turtles?

Meanwhile, I placed another order with CB Reptile for 2 Eastern Box Turtles. I didn't know at the time that they were the SAME COMPANY. These turtles also showed up dead, but this time I had the good sense to take their temperature. These turtles showed up several days after being ordered and were 105 DEGREES! The "cold pack" was 107 DEGREES!

Same deal. Wouldn't give me my money back. I had to dispute it through my credit card company. These people actually claimed that I was a "thief" for wanting my money back because I accepted the "Terms and Conditions." Turns out the Terms and Conditions say, "We guarantee they will arrive alive," so it was easy for Chase to go to bat, and I got my money back. I have pictures and videos of all of this because I wanted to be able to show how terrible it was.

It's just mean to send turtles a second time, knowing that they didn't show up alive the first time. Don't give them money because if something goes wrong, it's on you somehow, never mind the animals they ship.

Beware that TortoiseTown purports to sell "baby ivory leopard tortoises", and on their website page for this, they show a photo of a whitish colored baby leopard tortoise being held sideways in the air between someone's thumb and forefinger. This is a fake photo-shopped image. And there is no such species as ivory leopard tortoise that breeds true. When regular leopard tortoises start to grow up, then the coloration and designs on their shells start to develop, and a few of them turn lighter. That is what some people loosely refer to offhand as a white leopard tortoise. But zero leopard tortoises look like that as babies, such as on the fake bait photo on TortoiseTown's website. If you order this from them, you will receive a random dark brown baby leopard tortoise from whatever breeder leftovers than can finagle from someone else to fulfill your order. If you complain, they will just say "we have a biologist on site who confirmed it's the right tortoise." This is meaningless, and it seems to be their automatic catch-all response for any complaint they don't like. PS - If you really want a light colored leopard tortoise, then buy one that is a little bit older directly from a breeder who will show you the individual picture, and who is already showing light colors, so you know ahead what you are buying.

Ok, so I thought I'd give Tortoisetown a go and ordered myself a turtle. But, when it arrived, I couldn't believe it - they had sent me the wrong type of turtle and it was all beat up! I mean, come on guys, get your turtles in a row!

Anyway, I tried to contact them about the mix-up but it took them ages to get back to me. I had to send them like a pile of emails just to get any sort of response. Even then, all they offered me was a measly 10% off my 'next' purchase. Which, let's face it, probably isn't going to happen.

It's like they're totally oblivious to the fact that they've messed up - all they care about is that sweet, sweet cash money. I tell you what, if you're thinking about buying from these guys, think again. It's going to be more hassle than it's worth!

I just went ahead and bought a yellow belly slider turtle from Tortoisetown. Although they emailed me a receipt, they completely neglected to inform me about the shipping and tracking details. I was only able to see overnight shipping as my shipping option, and I ended up dishing out $39.95 for a single turtle. But the problem is, the turtle didn't arrive the following day, or even after a few days. I didn't hear back from them, not through email, phone calls, or even their Facebook page. It's pretty hard to get in touch with them, quite frustrating really. I kind of wish that this was just a fake website, at least I'd have some peace of mind knowing that there wouldn't be any turtles suffering and dying inside boxes. Honestly, I suggest not wasting your money and time.

I got a tortoise from Tortoisetown and it was supposed to be a turtle. They gave me a boy when I wanted a girl. I paid a ton of money, over $400, and I was hoping for a healthy tortoise. Instead, I got one that looked like it had some problems with its shell, which made it look funny and unnatural. I don't think it was being taken care of very well. I spent even more on extra stuff I wanted and they never gave it to me. If you look around online, you can find a lot of sad stories from people who also had problems with Tortoisetown. They don't seem like a very good place to buy a pet, and you should probably try somewhere else.

I spent around 300 dollarinos buying a turtle from Tortoisetown, but when it got to my pad, it was all sickly and wouldn't eat. I tried to hit them up through email for three weeks but didn't hear nothing back till they finally replied with a sad face. They said the one-week guarantee had expired and they could not replace the dud tortoise. The hatchling they sent me was just a few days old too. And it only lived for about two weeks. Bottom line, I reckon you should go and buy your reptilian friends from breeders who have a rep to maintain and will stand behind what they sell. These dudes will flake on responding to your cool questions, send you newborns, and then won't do right by them.

So, I had high hopes for Tortoisetown and ordered some turtles from them. Unfortunately, when the turtles arrived, they were all dead! I was devastated. I emailed Tortoisetown right away to let them know what had happened and to see if they could help me out.

After waiting a few weeks, I finally got a response from them. However, the response I got was not at all helpful. They basically told me that I couldn't get a refund and that I would have to pay for shipping again if I wanted replacements. I was really frustrated by this because I felt like it was their fault that the turtles had arrived dead in the first place. But, since I really wanted some turtles, I decided to pay the $40 for shipping again.

And then, to make matters even worse, Tortoisetown stopped emailing me back altogether! I was so angry and upset that I had basically been scammed twice from one purchase. I even buried the dead turtles in my yard, which was really depressing and a waste of about $300.

What's really frustrating to me is that it's actually illegal to sell turtles that are under 4 inches in any state. I can't believe Tortoisetown would do something that's against the law!

Overall, I would not recommend buying turtles from Tortoisetown. They were unhelpful, caused me a lot of stress and frustration, and didn't follow the law. I really hope they fix these issues so that others don't have to go through what I did. But until then, I will be leaving this review up as a warning to others.

I had a pretty bad experience with Tortoisetown. I ordered a male common hatchling snapper and a female turtle from their website, but unfortunately, when they arrived, the male turtle was dead on arrival, and the female one seemed extremely sick and barely moving. I tried to contact them through phone, email, and even social media, but it was almost impossible to reach them. Either the phone lines were busy, their mailbox was full, or I didn't get any response at all.

Besides the health issues with the turtles, I also had some trouble with their shipping process. They only sent me the tracking number for the turtles two hours before they arrived, and it wasn't even from Tortoisetown – it was from UPS. On top of that, they didn't inform me about how and when my other products would be shipped, so I was left in the dark about those as well.

Another issue I had with Tortoisetown was that their labeling system was a bit confusing. They only labeled the lids of the turtle containers with the sex of the turtle, so there was a chance of getting them mixed up. Not cool if you ask me.

Overall, I wasn't happy with my experience with Tortoisetown, and I'm considering suing them for a refund if I have to. It's frustrating to spend money on something and not get the service or product you expected. These guys are just plain careless and unprofessional.

I personally think it's important to research things before you do them, and I wish I had done that before buying a tortoise from Tortoise Town. My family and I ordered a Greek tortoise from them that was supposed to be one year old, but we ran into a couple of issues with their customer service. For starters, the tortoise did not show up on the day that it was supposed to. When we finally got a hold of someone at Tortoise Town, they were not very friendly and even seemed like they didn't want to help us. That's not cool, you know?

Then, when we received the tortoise, we noticed that it wasn't looking too good. We decided to take it to the vet and that's when we found out some really bad news. Our tortoise wasn't actually a Greek tortoise and it was way older than one year old - it was more like five! We were shocked and a little bit angry to find out that it was taken from the wild. That's not cool either, you know?

The worst thing about all of this is that our tortoise died just two days later. That really sucked, and we tried to contact Tortoise Town to let them know what happened and to see if they would do something about it, but we haven't heard anything back from them. In my opinion, that's pretty lame.

In conclusion, I don't think it's worth buying anything from Tortoise Town because they clearly don't care about their animals or their customers. I wouldn't want anyone else to have to go through what my family and I went through with our tortoise. It's not cool, you know?

So, I ordered a couple of YB sliders from Tortoisetown.com and when I received my package there were two southern cooters inside. I was kind of disappointed, but maybe it was just a mix-up.

I reached out to Tortoisetown about the mistake and they took a while to get back to me. But after some back and forth, they offered me a "partial" refund or I could send the wrong ones back.

Honestly, I was annoyed that I even had to deal with this. It wasn't my mistake, and I shouldn't have to pay any extra money to fix it. So I told them I would send the turtles back if they paid the $40 shipping.

Their response? "As previously stated we can offer you a partial refund."

Sorry, but that just wasn't good enough for me. I specifically wanted YB sliders, and I didn't get what I paid for. So I asked for a full refund.

Long story short, Tortoisetown wasn't willing to budge. And honestly, I don't think I'll be ordering anything from them again.

Just a heads up for anyone considering doing business with them- make sure you double-check your order when it arrives!

I bought a turtle from Tortoisetown (tortoisetown.com) for almost a hundred bucks last week, hoping to get it delivered on Tuesday. But, you know what? They gave me a phony tracking number, which nobody could track on my shop app and the UPS website. It was supposed to be delivered within a few days, but it's been over a week, and there's no sign of my pet. Can you believe it? These folks are real scammers!

And the worst part? They don't even bother to pick up my calls or reply to my emails. I feel cheated, you know. I tried so hard, but they just don't care. I suspect that all those good reviews are fake and generated by people who might receive benefits. So, let me tell you that if you care about animals, turtles, and tortoises, don't trust this shady website. They'll take your money and run, leaving you high and dry.

I want to warn all my friends, family, and followers on social media about this immoral and deceptive website. You should be careful while purchasing things online, because you never know who's on the other side. Don't make the mistake I made. Stay away from Tortoisetown, and save your money and time.

Got me a turtle from Tortoisetown not so long ago. The cost was a real steal, just 30 bucks, and an additional 40 bucks extra to get it shipped to me. At first, it seemed like smooth sailing - the turtle arrived right on time and I was ecstatic once I got my hands on the box. But then, as I opened it up, I was absolutely gutted - the poor thing was dead as a doornail. I was so gutted that the entire experience felt like a huge letdown.

Suffice it to say, I reached out to the folks at Tortoisetown with a heavy heart and brought the issue to their attention. They were very polite and just full of apologies, asking me if I could send them photos of the dead turtle. I didn't understand why they wanted pictures - the turtle is clearly dead - but I went ahead and sent them anyway just to keep them happy.

They then offered to send over another replacement turtle as a remedy, but with one caveat - I had to pay for shipping again! I was stunned at the proposition, especially since I had already paid $70 for a deceased pet. I tried to tell them that the turtle had died right out of the box, but it didn't amount to much. In the end, I was left with a $40 bill if I decided to take the replacement offer, with no guarantees that the next turtle would be alive and kicking.

After much deliberation and plenty of back and forth with the Tortoisetown support team, I finally decided to opt-out of their offer altogether. Instead, I just decided to look elsewhere for a better breeder. The folks at Tortoisetown were less than helpful, and I can't say that I would ever recommend them to anyone else who wants a decent turtle.