Hello,
I visited a Western Union branch service center Tom Thumb store yesterday to get a money order made. However, the money order got spoiled and I went back to talk to them about if anything can be done and I need help.
I was talking in the most polite manner possible to the lady at the center and she started shouting at me telling me that she can't help me and I still talked to her in a polite manner asking her to see if something can be done and she called the security telling them to ask me to leave. I talked to the security guy (the store manager) and he apologized for her behavior but she was negligent and still smiling at his back. I asked her to apologize and she still smirked.
As I turned back crying after facing humiliation and RACISM she laughed badly.
This type of customer service is what you provide? They don't have the manners to talk to the customer? Neither did she apologize, nor did she help me in it. I want a legal complaint to be taken against her for being a racist employee! Or else I will file a legal complaint against the store and the bank as well.!
Address: (inside Tom Thumb) 1380 W Campbell Rd, Richardson, TX 75080
Name of the lady: Dannielle
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2 comments
Web site not designed for easy shopping. I am using Amazon and Walmart at present and both are user friendly. Take a look at them if you want to know how to effectively sell to an on line audience. I wanted to see what brands of dog food you carried . I can do that at your competition with ease. I could never get to a product selection area.
Unable to look up items and check prices. I do this with ease at Amazon and Walmart and have used both for home delivery. Check their sites to learn how to please a customer or potential customer.