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Tom Thumb

Tom Thumb review: Making customers feel uncomfortable

C
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8:29 pm UTC
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August 14, 2026 7pm. Checking out, Alma was cashier. She is throwing/ slamming my groceries throughout the checkout process. I wanted to ask her to stop but before I could she slams my fruit bowl down and it comes open. Of course I didn't want the fruit anymore because her hand slipped into the fruit. Needless to say I was upset and just wanted to be through and leave. She seemed to not want to be there and agitated. I felt really uncomfortable with the whole checkout process.
Now here we are on Saturday August 29, 2026 at 2pm and I am at self checkout this time because I really don't want to have anything similar to last time. Never really have a problem when I check myself out. Well, some items didn't ring up as they should have and of course I ask for help. An african-american lady (didn't get her name) just came on duty and she just looks at me, so I say some Items aren't right. Not one word comes out of her mouth, so I continue to say what the problem was. She proceeds to put in some dollar amounts and again without a word walks off. I'm like ok whatever as long as she corrected the issue. I pay and leave and when I get to my car the receipt isn't showing the right prices after all. I have no clue what this employee did but did not correct the issue. Now I'm finding myself walking back in to just get a refund because I'm being blown off anyway and just don't want to deal with these rude people that don't seem to want to work anyway. It's getting to where I don't care to shop here anymore because it is getting uncomfortable when it comes time to checkout. It's unfortunate because a shop here at least once a week because the store's down the street. I would advise getting rid of the sour grapes before they ruin the whole bunch._

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